AskGamblers Quick Overview
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi there! Thank you so much for the kind words and for taking your time to provide some valid feedback :) So, when it comes to cash out times for FIAT options, they are a bit slow depending on the method :/ we always process payments fast on our end, but if you're doing a bank transfer it can take a bit of time due to banks being slow :/ We always recommend crypto as an option as that will ensure the fastest possible transactions for both deposits and withdrawals, so if you'd be interested in getting the money within 10 minutes instead of 48 hours, please just reach out to us and we'd be happy to help :) And thank you for your feedback! Olle
There is a wide variety of games and great customer service. Anytime I called I always had the best customer service they were very friendly knowledgeable and fair.
The wait time for withdrawal. When you withdraw it takes too long from the time it pans till the time you get it in your bank account as well the bonus expects too much play at time before you can withdraw.
Hi there! Just wanted to start by saying thank you so much for your amazing review :) When it comes to the withdrawals, it depends a bit on the method, but I do agree that bank transfers are among the slowest options :( I wish we could do them faster but Banks are notoriously slow sadly :/ That said, if you're willing to give crypto a shot and get instant deposits and withdrawals pretty much, just reach out to us via live chat and we'd be happy to help you out :) Olle
Lots of options to play, many games that I like, allows you to choose the game by the maker, Had a very very quick response with the chat and a very very quick response for payments into my bank.
Only takes bitcoin now for payments??? This was their response" I'm afraid the payment methods available can vary and sometimes methods that were available in the past aren't available anymore.
It looks like you only have crypto available to deposit and withdraw with, but the exact details as to why is not something I can speculate on unfortunately as the available payment methods can change continuously.
The good news is that crypto is usually faster to receive funds with than traditional payment methods, so we recommend you try out Bitcoin! ⚡"
Hi there, Thank you so much for reviewing us :) So, when it comes to payment options available, I wish that we could provide every possible option to every country in the world. But sadly it's not always our decision to decide which ones we can bring onboard as it's the payment provider who make the call on what country they provide their services to. Thus, there are some deposit methods that work in some countries and not the other, which is a shame but sadly we don't have the power to change the business model of those other companies. But, crypto is indeed a better options as it's available all over the world, and it's super fast and cheap. So if you'd be interested in giving it a shot, just let me know :) But I also understand if you prefer other options out there in other casinos, and I respect your preferences :) Olle
Great casino. access to 24/7 support that communicates quickly. Excellent approach to the player. Very good excelent kasíno. 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍😊😊😊😊😊😊😊😊😊
Hi Diana! Thank you so much for taking your time to review us, and an extra big thank you for the very kind words! :) We appreciate you! Olle
I like that they have a lot of games to play the withdrawal requests are fast and very easy to find your way around the site I would recommend playing here, good customer service is very friendly and polite.
Hi there! Can't thank you enough for giving us such an amazing review :) I truly appreciate your loyalty and generous feedback! Olle
Have played here for a couple of months and it's defo one of my favorites, had a couple of minor issues that were swiftly solved by support, but I got quite fed up at the time, and that's why I gave them 8 stars. Great casino overall.
Hi Marie! I'll take 8/10! :) thank you so much for reviewing us and know that if there are any issues or anything else we can help with, please reach out any time :) Olle
What I love most about BitStarz... TRANSPARENCY! I would definitely recommend to family and friends. What I also love is their referral program. It's practically like passive income for me. The customer support is on point and fast. Very helpful. Love the layout and the games! It has everything! Honestly it's THE TOTAL PACKAGE when it comes to online gambling.
Can't think of a single thing. It really does have everything you need to have a great time in the comfort of your home. 10 out of 10 stars is what they deserve. You can take my word for it or not. Either way they have easily won my business for life. Thank you for the wonderful wins and all the pure nostalgia that you provide.
Hi there! Man, thank you so much for the kind words. Transparency is something we focus a lot on, and I'm really grateful and glad to hear that you see us that way too :) Wishing you all the best of luck in our casino! :) Olle
In my opinion, the main advantages of this casino are the convenience of making deposits directly on the site, the selection of games and the loyalty of the support team. I rate it 10 stars.
Hi there, Thank you kindly for the amazing feedback, can't do better than 10/10 :) but if there's anything you think we can do better, just let us know! Your feedback is very important to us :) Olle
Well I don't know what to say but this is the best casino i'v played on, the withdrawals are so fast couldn't believe it , and not like many sites you can withdrawal 4k a week and that's really good :) 10/10 casino
Hello! :) Thank you for the amazing review! Really happy that you appreciate the unlimited withdrawals :) we believe that if you win, you should be able to cash it out right away. Speaking of which, I hope you land some nice wins with us :)! Olle
Great Casino, great games, great experience💯 I love the withdrawal process as well as the deposit methods which make it very easy to log in add money and win money.
Hi there! :) Thank you for taking your time to give us such an amazing review and feedback :) I truly appreciate your loyalty! Olle
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Fast Game play, fast wagering. Huge variety of new and old slots. From old classics to the new mega multi-line pay slots.
Excellent screen quality and gameplay is fairly stable with minimal glitches.
Faster Cashout times would be great, especially with international payments. Any withdrawals taking longer than 48 hours are not effective. Add more spot bonus prizes on random games.