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Players expressed dissatisfaction with the relatively high minimum withdrawal amount and the complexity of some bonus conditions. Additionally, there were complaints about account blocks and slow responses from customer support when significant winnings were involved.
Top Reviews From Our Players
Bitstarz has great customer support via online chat. Very professional and quick response. Great selection of games and is very easy to navigate through casino.
No cons apart from again could have more bonuses, overall great place to spend your time and not worry about your money. Verification is a breeze. Nothing to complain about.
Crypto-friendly interface and gameplay. Many games support gameplay in major cryptocurrencies. There is a flexible possibility to buy crypto when doing a deposit.
0-1 hour withdrawal time is a lie! It took me 2 weeks to get my 50e cashout in crypto after depositing in crypto. All bonuses and prizes have enormous wagering requirements of 40x times.
Ok there are many good things I can say about this casino they have lots of games to play, everything runs smooth and generally everything is professional and modern.
Ok to the dislikes I dislike the information currently provided as to their payment processing times it is vastly different
than the actual processing times and needs to be updated in the modern world bank withdrawals shouldn't take 3-14 business days that's hilariously ridiculous and the fact I can deposit using a credit card but can't withdraw is ridiculous also and needs to be
addressed . For a 10/10 rating there needs to be a few changes payments need to be faster and with higher limits or it just isn't worth it for me personally askgamblers needs to update the review with the actual processing times .
Fastest Payouts i've ever seen at a Online Casino, made a LOT of withdraw requests over the Last year, the average Cash-Out Time was ALWAYS under 10 minutes!
They have good and pretty fast LiveSupport, and if you play here frequently you'll often get 10, 20 or even 30 free spins credited every few days. Good amount and selection of slots and many deposit/withdraw options.
The minimum withdraw amount of 50€ is not ideal but it is something that i can live with. 🙂
Also i had a few Problems with some pending/unprocessed deposits from the past (they were actually either not finished by me OR canceled by my side) that falsely have been added to my weekly/monthly deposit value amount in my gambling limits , even if the money was never really deposited to my account in the end. This caused reaching my Max. Deposit Limits and I was Not able to play a few days, which was sad but, again, nothing serious to worry about
Bitstarz is strong and shows many other big operators how to run an online casino. Especially the handling, i.e. the quality of the customer support, has suffered a lot at online casinos in recent years. Which can only be attributed to the mass of newly acquired players. Bitstarz does not seem to be affected by this to me. For years, I have experienced a very friendly approach and the feeling of being perceived as a human being.
To the casino: The game selection is very good. However, I just miss game providers like Merkur and Stakelogic. But that is something I really can live with.
The promotions are constantly coming up with new things to keep both low rollers and high rollers entertained.
There is hardly anything negative on Bitstarz Casino. The only annoying thing is that they still use bonus turnover conditions on cash rewards and on winnings from free spins offers, which hopefully will be abolished soon.
I decided to register when I got a promo code for free spins. Received them, scrolled and won very well. By that time, I already knew that I would need to wager the bonus. I was afraid that I would lose more, but everything worked out. I felt the excitement :) I've already withdrawn about 2k, I'm not going to stop.
I really enjoyed the experience of playing at bitstarz casino. Great selection of games, fast payouts, very convenient. I can recommend it not only to experienced players, but also to newcomers.
A good online casino., Slots have a free and paid mod., The support service helped to deal with the withdrawal of money, I often play on different sites and this casino is my favorite, I recommend you to play
The games are awesome and I believe it is very easy to use and the bonuses are great I absolutely love this casino and would recommend it to others. it truly is an awesome
Sometimes the certain game freezes up and then I'll have to get spins to another game and it can be a pain but other than that I think that is about it on and if like to win lol
Very nice gaming experience, easy to deposit, withdraw, fully satisfied. I usually play a few hours after work, just to relax and I can recommend it to all the new or experienced players.
Not so many bonuses, I know that other casinos offer more promotions to new players. In general great, no worries at all, try it for sure, all should be great.
I like how I find random free spins in my account especially when I'm stinging for a poke and have no money at the time so it's definitely a bonus when I go check it could have better promotions but overall I'm happy with their site and do recommend it to friends if the chat about pokies comes about
Fast withdrawal, fun games, wide variety, amazing customer support, the best place to play, and have a good time. thumbs up for the team. Fast loading and no lag
Not much really could have more bonuses, overall great place to spend your time and not worry about your money. Verification is a breeze. nothing to complain about
I've only been playing for a short time but it has never let me down. Their support team is lovely. Wide range of games and very good design, would definitely recommend playing this casino.
Great games u win often and get a good amount back I like that there are cheap games and easy to follow games I hope this is enough getting frustrated
Not enough free spins and not ones u have to put money on actually free. I have no clue what else to say so I hope this is finally enough
I LOVED playing at BitStarz and they paid out quickly every time. Great game selection and good bonuses with surprise free spin gifts all the time.
Been playing for years and loved it but can't play now as I am not able to deposit with preferred option.
Sadly, e-transfer and online bank deposit options are no longer available in Canada so I can't play there anymore.
When depositing with bitcoin, it ends up costing more because of the charge to process so will need to find another site to play on after all these years.
Hi there, First of all, thank you so much for the kind words :) As for the issue with not being able to play here anymore, we do still have regular deposit options available for Canada (such as interac) and I see you're still making deposits here. So at least from I can see you found a way, which I'm happy to see :) Furthermore, our cryptocurrency options will always be available. So there's always going to be an option for you :) Olle
I must admit Bitstarz has definitely the best platform when it comes to easy navigation every thing is laid out perfectly so easy to use, the site is so professional.
Well done to Bitstarz, you have surpassed my expectations great support there is a easy deposits and withdrawal system.
It could be top notch if the Bonus system was a little bit more generous. I enjoy the selection of games, and I always have lovely chats with support agents they defiantly have change their attitudes from past horrific experiences.
Bitstarz is one of the best casinos where you can get a lot of enjoyment !
The only problem with Bitstarz and I have been playing for many years, I now have to deposit many many multiple times before a descent win it just doesn’t happen random for me anymore there is almost a pattern that I go through every month, and it repeats it self through the promotions as we’ll no matter how much I deposit playing Level Up promotion I end up virtually on the same level every single promotion.
Very nice gaming experience, easy to deposit, withdraw, fully satisfied. I usually play a few hours after work, just to relax and I can recommend it to all the new or experienced players.
Not so many bonuses, I know that other casinos offer more promotions to new players. In general great, no worries at all, try it for sure, all should be great.
I decided to register when I got a promo code for free spins. Received them, scrolled and won very well. By that time, I already knew that I would need to wager the bonus. I was afraid that I would lose more, but everything worked out. I felt the excitement :) I've already withdrawn about 2k, I'm not going to stop.
A huge plus of the casino is a convenient mobile version. I like to play from my phone so as not to sit in one place. The site loads quickly and does not freeze. It supports all the functions that are on the computer.
I like this casino. I have enough slot machines, I get bonuses all the time, I even participate in tournaments once a week. What I withdraw cannot be called a full-fledged income, but I have enough for pleasant little things. Really nice place for fun.
Great casino. Games load quickly, the return is good. All good.
Convenient payment methods for deposit. Quick withdrawals.
Convenient interface, I recommend.
Love this casino, it really is a standard that other casinos need to look up to. I am somewhat new to actively playing casinos, so I wasn't sure what casino is the best. Well, as far as I researched, BitStarz has been around for a long time and held a very high standard for a while. The quality of bonuses, games, Vip program, tournaments, etc, etc, etc is awesome. I found really cool that they have a special manager who only looks after the VIP players, way to go! The design is very colorful, even though the background is black, the emphasis was on the games and features, which light up the site. Very thoughtful layout. Really nothing bad to say. Best casino out there!
This casino allows you to play with Doge, which I personally like too much. The range of games is impressive, I would say one of the best when it comes to online gambling sites operating with BTC and other cryptos. I like pokies and live casino software and here I find both of my favourite categories.
I would like you to add Shib. Guys, this is pretty good crypto as well. Hope you do this in the future. Even Elon Musk supports it:). Moreover, Shib is currently below Doge on CoinMarketCap.
The game selection and deposit methods are just like all other casinos, Canadian friendly. You don't have to worry about trusting this casino as they are 100% legitimate. They give constant free spins bonuses with a 10x requirement... dunno if there is a max cash out.
Every credit card deposit is processed by a third or even fourth party and it costs me about 5%.. on $1000 deposits I was paying 5% for absolutely nothing. Interac is free.
The most disturbing thing is that I have had an account here for years. Made several credit card and INTERAC deposits.
My last Withdrawal was $3000 and they wanted proof of deposit??? Interac proof?? I've used this method 1000 times. I had to get stressed trying to verify an already verified bank account and deposit method. The credit card verification was understandable but the INTERAC verification cost me hours of stress for hours.
Customer support was completely unresponsive to my mastercard fees, three emails were unanswered.
I personally like the layout but the fees and total lack of communication for this is unacceptable.
Hi Johnny, Olle here :) First of all, thank you kindly for the nice words and we do love our Canadian friends :) as for the max cash outs for bonuses, I just wanted to clarify that there's none for you :) in other words, you can cash out as much as you want from any bonus at BitStarz, free or otherwise. Now, as far as I understood your account is fully verified, right? I just want to double check but as far as I can see your account has all the docs on it that is needed and they have been approved. As for the unanswered emails I had a look and couldn't find any actually. Support requested additional documents on the 1st and I see no emails from you after that. I do see some chat activity though and the latest one was about you sending in back and front of the card in question, which you did and we were all good. Trust me, we don't want to make the withdrawal processes more tricky than they have to be. We're known for our fast cash out times which we proudly display in real time on the site. As for any fees for depositing, I strongly recommend switching to crypto currencies if you have the chance. They're faster, cheaper and you won't have to verify new cards all the time. We're happy to help you how to get started if you get in touch with either support or me personally, I hope you still have my email :) Also, if you feel that you for some reason are not getting proper responses, just send a message to me and I will always prioritize looking into it as you're a loyal long time customer. Kind Regards, Olle
You can start the game with a minimum deposit, which is a clear plus for me, since I am usually afraid to throw large sums into new casinos.
There are good bonuses for newbies and a loyalty program.
There are no claims for payments. all on time and on time.
I highly recommend not only is the customer service great but so is the bonuses and the payouts. I really enjoyed myself and got way more for my money than I expected. Ty very much Bitz star casino. You made me a happy camper even though I didn’t come out with anything however I had fun and truly enjoyed myself :)
By far the best casino I have played at. When I say the best, that includes staff, fair game play, loyalty programs and games.
This has always been my "home" casino as I tried out others but Bitstarz stays consistent, there aren't any surprises (bad ones) and the staff on chat and through email are so great, always available and always get back to you.
Been playing for a little over a year and I have never ever won jackpot- thought I have been lucky with winnings before but my time finally came and it was so easy and smooth to cashout, I almost thought it was a joke.
Recently I had a TERRIBLE experience with one of my other go-to casinos and so whenever I go to cashout I cringe waiting for the ok.. cos there's always a catch. Not Here! Love BitStarz!
Love the staff!
Love the games!
They have large numbers of games and instant live chat support.
Overall experience is great for playing at this casino and the site is nice.
Withdrawal is fast, within 24 hours. Also, I like the bonus with free spins (depending on the number of spins)
I don't really like the pop-up menu for depositing. It is very pushy like they want to force you to deposit all the time, even if you still have a huge amount of money on your account.
I really enjoy playing at this casino. The casino already stands out for its excellent reputation and numerous positive reviews. There is a huge selection of slots. Winnings are paid within a strictly specified time frame. I am satisfied so far.
I have not had the best experience with crypto sites but I am an investor and was keen to try. BitStarz has been top of AskGamblers and CoinBuzz for a while so it seemed like the perfect place to start.
I must say that I am glad I gave it a chance. The deposits and withdrawals are rapid, the games are great, and the bonuses are generous. I have not had a chance to contact support, but everything else is fantastic and it's now my favorite site.
It's hard to find anything that I don't like, but I suppose the main issue is the lack of a major loyalty scheme. They seem to be fairly common on other sites in this sector, so it's a shame there isn't a good one here. I also used to have an issue with the theme/layout. Thankfully that has since changed, so I clearly wasn't the only one who wasn't a fan.
Players appreciated the extensive game selection and the variety of payment options available, including support for multiple cryptocurrencies. Many also highlighted the fast withdrawals and responsive customer support as standout features of the casino.