AskGamblers Quick Overview
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi there! :) Thank you so much for reviewing us, and for the 10/10 score! :) I'm so sorry about the site issues, have you reported it to our support by any chance? Your experience is important to us, so if the issue continues, please report to our support so we can help you :) Also, if there's any feedback on the payment methods you can use, feel free to mention that too to our support (or me) and we'll see what we can do :) Wishing you the best of luck going forward! Olle
The bonuses are never ending which is what we all want. The layout and user experience are great. You feel excited and like you are in a casino. The support is quick and helpful. Everything you want in one place.
Hi there :) I'm so happy to hear this and thank you so much for your amazing review! :) Wishing you the best of luck and hope you land some nice big wins in the near future! :) Olle
I've loved everything about this casino! Friendly customer support. Tons of my favorite slots and easy to navigate around. Quick withdrawal and lots of deposit methods. I definitely recommend this casino to friends.
Hi there! Thank you for spreading some love! :) I really appreciate you taking time to write such an amazing review, you're the best! :) Olle
I'm a new player here on BitStarz, and only deposited two times. with that said, so far I really like this place mostly because of the withdrawal time. I managed to win a good amount both times and withdrew. It took around 20 minutes both times which almost never happened to me. Also very chill design and only positive emotions from their live chat. Very good casino with a great library of games!
Everything about this site is perfect. Insanely quick payouts, huge game selection, 24/7 customer support, and tons of player bonuses. This site is in my top 5 ever played online. If you don't play here you missing out.
This casino caters perfectly to cryptocurrency enthusiasts, boasting low minimum deposits, enticing bonuses, live chat support, and top-tier game providers, making it a standout choice.
Cryptocurrency users will find a haven in this casino, with its low minimum deposits, fantastic bonuses, live chat support, and high-quality game providers. It's definitely worth exploring.
This casino stands out with its lightning-fast cash out times, unbeatable bonuses, and friendly live support. It's become my top pick for gaming.
Registered and signed up for the deposit free chip $40 beat the wagering requirements and requested maximum withdrawal of $200. Submitted my kyc documents for verification all were accepted without any complications. Customer service was prompt and really helpful had to make a $10 Bitcoin deposit for verification once completed submitted my withdrawal for $200 and received Bitcoin within 12 hours. Highly recommended and will be depositing with this casino in the near future.
Tom from the support team thank you for always helping me with all the questions, it’s very pleasant. I so like your casino, the interface is simple and easy to deposit and withdraw winnings.
It's also mega cool that MoonWin gives bonuses three times a week, thanks a lot of guys
I've been playing here for a few years now and I can honestly say they are the best out there. Everything I think is important can be found there. They are reliable and consistently exceed my expectations.
Playing bitstarz Casino here has been a great experience. You feel good with tons of bonus offers and promotions. Everything is perfect. My score is 10.
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I honestly love all the games and promotions! They are really great to play with and love the withdrawal and how fast it is! I also love the support chat and they are really great with the service and try their best to help you out!
I don’t like some of the deposit methods. I hate that some of the deposit methods I can’t deposit with. I also don’t like the fact that sometimes my page shuts off and it restarts but glad it continues where I left off playing.