BitStarz Casino
125% up to €500 / 1 BTC + 180 Free spins + 3 Bonus Mania Spins + 5x Piggyz Booster + 200 Jackpot Spins, 1st Deposit Bonus
AskGamblers Quick Overview
BitStarz puts cryptocurrency front and centre, with 12 coins supported and hundreds more accepted through an exchange powered by industry leader Changelly. With a clear navigation system, ultra-fast processing speeds and detailed customer support, the casino has collected awards from AskGamblers and other industry websites. While the support team is helpful, my biggest challenge when evaluating the site was waiting a long time for the agents to respond in the live chat.
When it comes to safety, BitStarz proves its trustworthiness through third-party RNG testing, SSL encryption and a good range of responsible gambling tools. Out of the 7,900+ game library, my testing focused on Pragmatic Play’s Master Joker and Nolimit City’s Duck Hunters. What’s more, I played other popular titles like Wanted Dead or a Wild from Hacksaw Gaming and Sugar Rush 1000, also from Pragmatic Play. I tried out the games using my desktop and an iPhone and experienced smooth animations and fast loading times on both.
- Accepts varied payment methods, including hundreds of cryptocurrencies via an exchange
- 7,900+ diverse game library
- Selection of five responsible gambling tools
- High €50 minimum withdrawal
- Slow live chat
- €5 per month dormant account fee
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About BitStarz Casino
BitStarz’s parent company information is displayed clearly as Gareton B.V., a company registered in Curaçao and operating under the Curaçao Gaming Authority (licence number OGL/2024/165/0185). Curaçao's licensing body doesn't provide the same regulatory protection compared to the UKGC or the MGA around things like disputes, though the third-party testing certificates hosted in the site's footer do inspire confidence.
BitStarz’s positive reputation also helps bolster this. The casino scores 8.8/10 from players on AskGamblers, showing the site is well-rounded and reliable. Almost every high scoring review praised either the game library or fast payments.
That said, there were some valid criticisms. Quite a few players mentioned wanting to see more variety in the bonuses and an occasional confusion with the site layout. As I continued to filter through the large pool of casino reviews, I discovered that most of the negative reviews were outdated, as many were published before 2024 or even 2020.
The Bitstarz complaint history at AskGamblers spans 11 years. The casino typically responds within a day and resolves the queries in three. At the time of writing, there were 18 resolved complaints on AskGamblers and 8 that were rejected. These rejected claims had very reasonable explanations, such as the player no longer responding to the support team’s messages or not submitting the necessary documents to proceed with a withdrawal or keep their account open.
Signing up to BitStarz is a straightforward process that took just two minutes. First, I entered my email and created a strong password. Then, I submitted my mobile number, address and date of birth. It's important that all information entered is accurate, as it will be cross-referenced with any documents later submitted for the KYC verification process.
I claimed the welcome bonus when creating an account in July 2026 and my first steps were to fulfill the requirements. The offer included up to €500 or 5BTC from four deposit matches, plus 180 Free Spins which were credited over nine days after wagering the first deposit. Be aware that the promotion may be subject to change depending on your location, time zone and currency.
I really liked that the spins were awarded independently of the deposit matches, with 20 Free Spins landing immediately after I deposited and wagered €20 within 24 hours. The other 160 spins were credited in instalments of 20 per day and I needed to open the relevant game within one day to prevent them from expiring.
All parts of the Welcome Package promotion are valid for 7 days, while all other bonuses expire 24 hours after being issued. On top of that, all bonuses and Free Spin winnings must be wagered 40x before the funds can be withdrawn and the maximum allowable bet with an active bonus is just €5. These terms apply to every promotion unless stated otherwise.
For more details on whether BitStarz deserves your attention, keep reading this BitStarz casino review and check out the BitStarz player reviews at the bottom of this page.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
One of Bitstarz's biggest selling points is the vast range of currencies offered on the platform. Not only are 12 cryptocurrencies like Bitcoin, Solana and Tether explicitly listed as accepted payment methods, hundreds of other cryptocurrencies are accepted via its partnership with an exchange known as Changelly. Plus the casino supports an assortment of regular payment methods, which includes e-wallets, bank transfers and debit cards in 20 currencies.
It’s a shame that certain payment methods are not compatible with local currencies, namely bank transfers, which cannot be made in USD. Conversion rates from your bank may also apply. On the whole, I found this to be a minor setback considering the total number of options available. The ‘payments’ information page contains all accepted methods, speeds and limits, and can be easily found under the ‘more’ category in the hamburger menu.
I was pleased to see that BitStarz generally doesn’t charge any fees for withdrawals, though depending on your jurisdiction a 2.5% fee may apply to some deposit methods. In my experience however, there were no fees for any of the available payment options.
BitStarz states that payments are typically processed instantly, with an average of 10 minutes, except on weekends when you can expect delays. Even if the player has to complete verification, from the moment the relevant documents are submitted, most players receive a reply within 1-12 hours. I myself received a response within 4 hours. It’s great to see a casino where the KYC verification process doesn’t delay withdrawals by several business days.
Here’s a list of the documents that may be requested as part of BitStarz’s KYC verification:
- Passport
- National Identity Card
- Utility Bills
- Bank Statements
For good measure, I looked into whether BitStarz's T&Cs mentioned any different terms. I found that cryptocurrency withdrawals are usually exempt from identity verification, though it may still be required if the casino suspects fraudulent activity. I also read that while BitStarz may approve payments instantly, they can take much longer to land due to the payment provider’s policies. This is standard practice for most online casinos and is clearly outlined before the player confirms the withdrawal.
Each payment method is subject to a minimum and maximum single transaction limit, but the casino does not have daily, weekly or monthly withdrawal restrictions. This means players can request as many withdrawals as they like, within reason and as long as each one adheres to the individual limits.
Unfortunately, as I kept scrolling down the payments page, I was met with my first real disappointment: a €50 minimum withdrawal for every single payment method. This is higher than the industry average of €20 and could encourage less experienced players to bet unsustainable amounts in an effort to reach this threshold.
Additionally, no deposit bonuses are subject to a maximum winnings amount of €100. This limit is not enforced internally so even if the player wins more, any amount above the €100 threshold will be forfeit.
As for dormant accounts, it’s worth noting that players who haven’t logged in or out for six consecutive months will be charged a monthly fee of €5 (or the equivalent in their local currency) for as long as the account has a positive balance.
Games at BitStarz Casino
Enjoying game performance starts with the game selection process. Good organisation is not only essential in providing smooth site navigation, it is the first step in encouraging players to revisit a site. I can confidently say that I had an absolute field day with BitStarz’s game library and would return to explore it further.
Admittedly, if it weren’t for the specific categories in the ‘Games’ tab (easily accessible via the hamburger menu), the 7,900+ titles would have been overwhelming to sift through. The games range from originals, classic slots, megaways, jackpots and table games to an extensive live casino with game shows, roulette, blackjack, baccarat and even online poker.
Unlike many casinos, BitStarz organises games based on more than just their type. Other markers include exclusive titles, bonus buy features, Bitcoin acceptance and newest releases. Players can use the search bar to view all the available games from any of the 80+ software providers. I looked up less common kinds of games using the search bar and found that BitStarz also offers bingo options, as well as instant wins like scratchcards and crash games, which I really liked.
The cherry on top is that BitStarz has a ‘play for fun’ mode, which allows players to familiarise themselves with games without blowing through their budgets.
One of the first games I tested was Master Joker from Pragmatic Play, paying close attention to the graphics and loading speed. My overarching impression was that the game fit BitStarz’s polished vibe perfectly and there was no difference in quality when playing the free demo or the real money slot.
To get more involved with the BitStarz bonuses, specifically the Slot Wars offer, I ended up spending a long while playing the Duck Hunters slot from Nolimit City, a very high volatility game with some complex mechanics. I concentrated my efforts on a single game even though any slot game is eligible for this promotion, so I could later accurately compare the desktop and mobile performance. I found that the casino pages and the game itself loaded a little slower on mobile, but once I started playing, the graphics didn’t suffer and there weren’t any lags or other technical malfunctions. The casino’s mobile layout is identical to the desktop version which makes switching devices seamless.
Players should note however that bonus funds cannot be used on certain games and that titles with progressive jackpots or accumulating mechanics will not count towards fulfilling bonus wagering requirements. Table games, live games, instant-win games, lotteries, and bingo usually contribute only 5% towards wagering requirements.
Last but not least, if you’re looking for reassurance that BitStarz games are fair and results are completely random, you can sleep soundly knowing that BitStarz has passed RNG testing conducted by the highly respected iTech Labs group. Sadly the RTP is not officially disclosed, so bear that in mind.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz makes the strange decision to split its responsible gambling information across two different pages.
In the hamburger menu, under ‘Help’ and ‘Play Safe’, players get a lamentably brief message to email [email protected] to self-exclude from the casino if they are showing signs of problem gambling. The page doesn’t list any examples of irresponsible gambling symptoms and the only other useful information is three links to external support groups: GamCare, Gordon House and Gamblers Anonymous.
The ‘Responsible Gaming’ category in the FAQs on the other hand, has all the information I would’ve expected to see on the Play Safe page. It details how BitStarz offers a range of limits to prevent players from developing unsafe gaming habits in the first place: deposit limits, loss limits, wagering limits and session limits. I loved the inclusion of a link to the area of the account from which players can quickly and easily apply these tools themselves, and the fact that the time frames (daily, weekly and monthly) are flexible.
You can even self-exclude directly via your account profile under the ‘limits’ section. I tested this and chose to self-exclude for one day. As soon as I confirmed my choice I was logged out and lost all access to my account. Once the 24 hour period was over, I was notified through email that my account was active again.
To conclude, any reputable online casino should have all of this information clearly displayed across multiple areas of the site to make it as easy to find as possible. Although this is something BitStarz could work on, the most important thing is that this casino has the appropriate resources (numerous limits, self-exclusion and partnerships with professional therapy services like GamCare, Gordon House and Gamblers Anonymous) to offer adequate safer gambling support.
Customer Support at BitStarz Casino
BitStarz has three main support channels: a 24/7 live chat available in English, Russian and Japanese, email ([email protected]) and an FAQ page. So, if you’re looking for a phone number, you’re out of luck. BitStarz flaunts the fact that every member of its support team has at least three years of experience in the casino industry, so I had high hopes for the live chat in particular. Perhaps my expectations were too high, but after using the chat multiple times, I felt slightly dissatisfied with each visit.
The experience started off positively; I noticed that live chat is available to non-registered users and is easily accessible in the bottom right-hand corner of every page. Then I was greeted by an AI chatbot, Dave. Having had many frustrating encounters with bots I became apprehensive but still gave the AI a fair chance to prove me wrong.
I started with a simple question, “Is there a maximum amount of withdrawals players can make?” Dave took several minutes to answer and I couldn’t see a typing bubble as I waited, which made me question whether my query had even been acknowledged. Eventually, Dave confirmed that BitStarz “don’t set overall withdrawal limits over time (daily, weekly or monthly)” but have “per transaction limits” and directed me to the payments page to view these transaction restrictions.
During my second visit, I immediately asked to speak to a real agent. Here’s where the experience went downhill. Dave prodded me with questions, attempting to resolve the query itself and I had to ask to be transferred again. It took two minutes for a live agent, Lauren, to join the chat, which is quite speedy but Lauren did spend another two minutes reading my chats with Dave before asking me for further clarification.
As I was testing the chat while logged out of my account, Lauren asked for my email to continue the chat. I responded that I only had a general question: “Are payments and KYC verification processed at the same speed on weekends?” While I appreciate the attempt to be thorough, I felt that actually resolving my issue kept taking a backseat. At last Lauren clarified that although BitStarz attempts to process payments and verification just as fast on weekends, delays of a few days are much more likely.
The good news is that in the end I always got the answers I needed and I can’t fault the bots’ or agents’ polite attitude throughout the conversations, but live chat is all about efficiency and this could definitely be improved.
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Share your thoughts with other playersTop reviews from our players
Hi there! :) Thank you so much for your review and the kind words. As for the info and that stuff, I get what you mean. So basically in the thumbnail image, you wish to see all the info when you hover with the mouse over it? Makes perfect sense :) will see if we can implement something like that. Thank you for the great suggestion! Olle
It’s a great casino, highly recommend it. Wide variety of games, great customer service, and quick payout and I haven’t had any issues playing Bitstarz casino
Thank you Ceecee! It means a lot that you're enjoying yourself at BitStarz, and thank you for writing this review! : ) Olle
I really like the casino's daily free spins. At this casino daily get 200 free spins to play and compete for the jackpot. Even though I haven't won any jackpot yet.
Hi there! :) Thank you so much for the kind words and we're sup happy you're enjoying the JPM promo with a daily chance to win a jackpot : ) Olle
I absolutely love this casino as it has some of the biggest selection of online pokies that I have ever been on. There is a huge selection of game providers. My ultimate favorite thing about this casino is how player friendly it is. You can clearly see where everything is like your account details, bonuses, promos etc. They have lots of promotions as well. It is very clear where to enter a bonus code or how to search for a specific game if needed, unlike other online casinos. There are lots of payment options. There are multiple ways to deposit and the withdrawal. Withdrawal times are super fast and convenient for the player. Highly recommend this casino to all online casino players worldwide.
The only issue I have with this casino is the Livechat is to slow to respond when you ask them a simple question. Also they are not available 24/7 to help with any queries you may encounter.
Hi there, Thank you so much for your very nice review! : ) When it comes to live chat, we actually have agents on live chat 24/7, 365 days a year and normally players only have a to wait a minute (if any wait time at all) on live chat. Maybe there's some kind of mix up here? :') Olle
What i like the most is the fact can play from the comfort of my home... Wanna sit there in my pajamas all day without having to go get dressed.
I don't like the fact when I first joined I never got my no deposit spins that I had originally signed up for, that's all I can really say at the moment
Hi there! Thank you so much for reviewing us :) I actually had a look at your account (based on your username here) and saw that you actually got 3 sets of no deposit free spins :) worth mentioning is that you also opened 5 accounts with us... If I'm mistaken somehow, please let me know. Olle
I like offers of bonuses, and deposit methods, live casino everythonk okay !! This is First Casino while I started playing I hope that soon I can play poker on your site
Hi Giwcio! Thank you for reviewing us :) I really appreciate the kind feedback, thank you so much :) As for poker, if you're referring to Hold'em or something of that nature, I don't think we're thinking about implementing that anytime soon. Just so you're aware. I don't want to give false hope :) That said, I hope you find other amazing games that suit you and that you'll enjoy! Olle
The casino is really nice. Nice site, with nice games,everything working fast, very fast payments, very nice support. The verification process is really fast, you don’t face any usual problems like in other casinos.
Although my experience was very nice with BitStarz an unexpected issue occurred about extra fees on the deposit method via Mastercard or visa. They claim no deposit or withdrawal fee but they payment provider certainly keeps 5% fee. Om March i deposit 4500 now and everything gone normal. But in April I tried to deposit 1500 + 3000 now in 2 different transactions. The amount they depict is in usd. But the equal amount to usd is much higher. So from my bank instead of 4500 I got charged totally 4750nok. I contacted the customer support many times. I explained everything to them but they don’t admit it. They keep saying we are responsible for any extra exchange rates and or additional fees which is not true. That left me too much unsatisfied. They actually keep fee to all of kind of transactions and in cryptocurrency of course
Hi there! Thank you for reviewing us and providing valid feedback :) So sorry about the payment fees you were charged, but it's worth noting that we absorb the payment fee on our end. What might occur on your side is the currency conversion if you use a NOK account and depositing in USD :/ But we do offer NOK as currency to my knowledge, so by sending in NOK that should take care of it I believe (but I might be wrong). Crypto is by far the best option however, for many reasons, but especially for the speed of both deposits and withdrawals. If you have any questions regarding that or anything else, just let us know and we'll be happy to help :) And thank you once more for your feedback and have a great day :) Olle
Fast Game play, fast wagering. Huge variety of new and old slots. From old classics to the new mega multi-line pay slots.
Excellent screen quality and gameplay is fairly stable with minimal glitches.
Faster Cashout times would be great, especially with international payments. Any withdrawals taking longer than 48 hours are not effective. Add more spot bonus prizes on random games.
Hi there! Thank you so much for the kind words and for taking your time to provide some valid feedback :) So, when it comes to cash out times for FIAT options, they are a bit slow depending on the method :/ we always process payments fast on our end, but if you're doing a bank transfer it can take a bit of time due to banks being slow :/ We always recommend crypto as an option as that will ensure the fastest possible transactions for both deposits and withdrawals, so if you'd be interested in getting the money within 10 minutes instead of 48 hours, please just reach out to us and we'd be happy to help :) And thank you for your feedback! Olle
There is a wide variety of games and great customer service. Anytime I called I always had the best customer service they were very friendly knowledgeable and fair.
The wait time for withdrawal. When you withdraw it takes too long from the time it pans till the time you get it in your bank account as well the bonus expects too much play at time before you can withdraw.
Hi there! Just wanted to start by saying thank you so much for your amazing review :) When it comes to the withdrawals, it depends a bit on the method, but I do agree that bank transfers are among the slowest options :( I wish we could do them faster but Banks are notoriously slow sadly :/ That said, if you're willing to give crypto a shot and get instant deposits and withdrawals pretty much, just reach out to us via live chat and we'd be happy to help you out :) Olle
Lots of options to play, many games that I like, allows you to choose the game by the maker, Had a very very quick response with the chat and a very very quick response for payments into my bank.
Only takes bitcoin now for payments??? This was their response" I'm afraid the payment methods available can vary and sometimes methods that were available in the past aren't available anymore.
It looks like you only have crypto available to deposit and withdraw with, but the exact details as to why is not something I can speculate on unfortunately as the available payment methods can change continuously.
The good news is that crypto is usually faster to receive funds with than traditional payment methods, so we recommend you try out Bitcoin! ⚡"
Hi there, Thank you so much for reviewing us :) So, when it comes to payment options available, I wish that we could provide every possible option to every country in the world. But sadly it's not always our decision to decide which ones we can bring onboard as it's the payment provider who make the call on what country they provide their services to. Thus, there are some deposit methods that work in some countries and not the other, which is a shame but sadly we don't have the power to change the business model of those other companies. But, crypto is indeed a better options as it's available all over the world, and it's super fast and cheap. So if you'd be interested in giving it a shot, just let me know :) But I also understand if you prefer other options out there in other casinos, and I respect your preferences :) Olle
Recommended This Month
Pretty much like everything about BSz.. the variety of providers and number of games is unbelievable, overwhelming actually if you're a beginner. As you gain experience and learn which providers are your favs, pretty sure Bsz will have it. I get free spins all the time and the promotions are pretty good. The new jackpot spins are yet another reason to log in every day. Deposits and withdrawals are fast and flawless, withdrawal times are insanely fast.
I also really like that they keep track of my top wins. And the fact that you can customize your home page is awesome as well. Layout is simple but attractive. Lastly i think the daily hot and cold games section is the best. I've won a lot playing just those everyday. Haven't seen daily hot n colds ANYWHERE else. Bsz is my go-to I've decided. I do play other sites still occasionally but Bsz is my #1 played pretty much daily... Hot n cold games baby!!
To be honest the one and only thing i dislike about Bsz, and many other sites to be fair, is that the games do not have info about each one. Min max bet, provider, volatility, and even a picture of the game, are all key in my book as its so much easier to have that info without actually having to enter the game, wait for it to load up, just to say, check the minimum bet, for example. A perfect example of a site that has this is Pulsz. The picture to me, is huge on its own. I wont lie, i decide whether or not to play a game just by what it looks like sometimes. If Bsz hooked their games up with an info tab you could look at before playing, that would make mine a 10 star rating for sure.