Page 8 – Player Reviews for BitStarz Casino
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Players expressed dissatisfaction with the relatively high minimum withdrawal amount and the complexity of some bonus conditions. Additionally, there were complaints about account blocks and slow responses from customer support when significant winnings were involved.
Top Reviews From Our Players
Great casino. I've been playing here for over 6 months. Excellent selection of slots. Decent bonuses. And most importantly, the withdrawal of funds is made within 24 hours. The support service is always in touch. Friendly service and it feels like they really want to help. Thank you for your honest work.
Great Selection of games. However Many such as Microgaming & Netent remains RESTRICTED to Australia where I am. Standard High quality platforms as WINZ, STAY, GOLDEN CROWN, AX Casino etc. Nice colorful layout easy to navigate.
24hr support staff response time is great. Deposit method I used: Mastercard and MYNEOSURF are quick and instantly goes into playing account.
1. I QUESTION BITSTARZ INTEGRITY or DISCERNMENT.
Bitstarz unfortunately does USE DELAY tactics esp with the verification of document etc. Seasoned Gamblers know this is NOT uncommon with many casinos...
I had ALL requested ID documents that I used elsewhere recently approved like at WINZ, STAY etc. However, they will find something to delay the FIRST withdrawal and SEND THE CASHOUT Back into players' accounts and more often than not, the player like me (EVERY TIME) will play it all out while waiting with frustrating requests like "can you please resign your mastercard. take photo and resend..." I've tried to withdraw $700, $900 and now $800... all were delayed. EACH TIME.. and so after dozens and dozens of deposits I am yet to EVER have successfully made a withdrawal from BITSTARZ. I have just been informed by operator that I am NOW VERIFIED... Let's hope if I ever deposit here again and win that finally, I will be able to experience SWIFT withdrawals... as reported.
RECOMMENDATIONS:
* Do NOT put back withdrawals/ cashout back into players account when player NEVER cancelled it. Why CANCEL a WITHDRAWAL just cos of Bitstarz unsatisfied verification discrepancies that could quickly be fixed if communicated asap. This makes the cashout go back to square one.
Bitstarz is promoted as a BITCOIN casino yet does everything possible to eradicate anonymity. Even though I used MYNEOSURF for the last deposit where I was cashing out $800, Bitstarz still wanted my signature on (old) mastercard i used for PREVIOUS deposits to be clear and all details clear as well. Which basically nullifies any reason why to use NEOSURF and CRYPTOs in the first place?
In addition to this is please NOTE: Neosurf NO LONGER allows WITHDRAWAL from MYNeosurf to ANY AUSTRALIAN BANK ACCOUNT!!! I tried to withdraw $700 from NEOSURF and was told this shocking stance.
2. LOUSY Bonuses and gifts ie No Deposit free spins, chips etc.
For such a big online casino, it is scrooge when it comes to their deposit bonuses and Free Spins! Similar with their affiliates. So out of touch with its generosity...
100% bonus match are very rare... after 1st deposit match bonus. Yes FS are gifted after several no bonus deposits but are frivolous in their value much of the time. Bonuses are rarely given and operators themselves cannot use DISCERNMENT to grant a loyal member with many deposits.... a gift or for misfortunes etc.
So Go ELSEWHERE if you rely on bonuses and free spins to top up your playing time.
RECOMMENDATIONS
Be generous with providing deposit bonus match and free spin gifts for frequent depositors... 25 FS at 0.10ea or less is insulting for regular depositors!!!
Hi there, Thank you so much for reviewing us :) As for the negative points you mentioned, let me try to add some clarity to this one. We're pretty clear as to what we ask for to verify your account, and it's pretty much the same across all casinos. If you use a card, back and front of the card, proof of deposit, Proof of address, and ID is what is needed. The card needs to be signed for it to be valid, it also says this on the back of most cards. Issue in your case was that you signed the magnet strip instead of the strip next to the CVC code. Upon your first withdrawal, we send you a list of things you need to upload to verify your account, but if you send in the wrong documents it's hard for us to verify your account. We give you the instructions, but you have to follow them. Trust me when I say we're not trying to make this any harder than it has to be, but as a licensed casino, we have laws to comply with. If the other casinos are accepting cards which are not signed, I'm sad to say they're most likely breaking their license conditions, and we at BitStarz are not going to do that. When it comes to verifying deposit methods, you need to verify all the ones you've used. If you later switch to another deposit method, that doesn't mean the verification obligation goes away. As for your comment regarding bonuses when you mention that we gave lousy ones, I'd like to point out that you received a total of 21% in relation to all deposits ever made, and I don't think that's a horrible bonus release figure by any stretch of the imagination. Besides the First Deposit Bonus you mentioned you got Level Up Promo Rewards, Second Chance Spins, Friday Loyalty Bonus, Free Spins Drops, and the list goes on. Bonuses adds up, and although it might have been the case that you've received 20 spins at 0.1 value per spin, that is just a drop in the bucket if you look at all bonuses you've gotten. So as you focus on all deposits you've made, it's only fair to compare that to all bonuses we've given you. Olle PS: We also haven't made much fuss about the fact that you also opened up 5+ other accounts in your own name and took the No Deposit Free Spins on all of those.
The casino meets all the requirements. Especially fast withdrawal of winnings. A large selection of games. Good luck to everyone! Good graphics and very fast support service.
The lack of replenishment of the account through the Qiwi wallet. I would like to be able to play at the casino with lower stakes. I would like to see more spi nominal games.
Everyone writes that the casino doesn't pay, I started to worry, the entire Internet is replete with slogans that it is unrealistic to withdraw money, but I was really lucky.
Two days later, my hard-earned money came to my wallet.
I don't recommend it to those who are gambling, and those who know when to stop can even try to gamble.
And the prize was due to the fact that the site gave me a birthday present.
I'd consider myself a happy camper here. Been playing here more than other places.
Usually play a few places at any given time.
Never given me much trouble.
Fair intuitive and straight forward.
One of my favorite casinos, despite I haven't won here a lot yet, I really like this casino.
It has an excellent gaming selection and online support team. The bonus system is great. Very good withdrawal times.
Been playing for a couple years and I gotta say, bitstarz has got one of the fastest cash out. UI and UX are pretty much tested and proven, and I never had a technical err with them too.
That's a nice site. The staff is professional and friendly. The payments are quick and they also have reliable providers. It is a nice place to play. They give lots of bonuses and I have had absolutely no problems with payouts.
Love the fast payouts available. Next day payments reached me overseas. Big game variety with listed hot and cold games to help choose what to play.
Received 2 bonuses a day every day for a week or two, now only one bonus for half the amount every second day. Very drastic bonus drop. More would be good.
I like the layout, I like that it has fast servers. I wish they would make all the games available on 1 page so you don’t have to click through every page.
I don't like that you can not ask for bonus or free play. They give you the same line.... They are auto generated. I also dislike that they do not allow certain VPN’s.
They give you everything. You name it. They give it to you. Free spins without deposits, deposit bonuses, cashback. Also, they won't look for the tiniest loopholes just like any other casino just to have any reason not for paying you. I think they have the best program in terms of rewards and free promotions.
Now I know why they have 10 stars here. Other casinos, look at Bitstarz. Look at how they take care of their players.
limited games, not all providers are included, no cashout via visa, not all crypto are accepted, had a hard time during KYC. Lots of back and forth during the verification.
Wow what a breath of fresh air. It's been a while and revisited their casino recently, very impressive. All around I am actually quite amazed the website is so easy to navigate, lots of games to play, excellent customer service, and the list goes on and on.
Definitely Deserving of that Ranking Absolutely Shining BitStarz your up there with the Starz! .
In regards to Negatives After being a member for a while now I can't fault them their innovative and move with the times nothing negative not a thing .
I've had some big wins in the last few days, and they pay out almost instantly. Generous bonuses and promotions. A very responsive team. Thanks for your honest work.
An excellent gambling platform. A good selection of games, generous bonuses, lucrative promotions. Recently I won a sum of money, I was able to withdraw the winnings without any problems.
One of my all time favorite casinos, though I like sampling other new casinos as well. They have good game library. I never had issues depositing. After account verification withdrawal doesn't take long.
In the past I wasn't pleased with their customer support, as there were couple of negative experiences with them. Though, I think it got better nowadays.
BitStarz is truly the king of all casinos. It is easily the best when compared to all other online casinos I've played. I really enjoy their super fast withdrawal times and great customer service. I mainly play baccarat, but they have a wide variety of slots and table games available. I also love the 1x wager on deposits where no other online casinos have that I've played with. I've had my fair share of losses while chasing... but this casino is definitely the best one of all.
My only critique is I cannot play on their speed bac Q and no commission speed bac C tables. Other than that it is an amazing online casino I'd recommend to anyone.
• Quick sign up and verification
• Fast withdrawal, once you’ve already withdrawn once
• Lots of games; new games quick to come
• Lots of currency options for deposit
• Plenty of loyalty bonuses throughout the week
I’ve been on bitstarz for a few months and, overall, they’re a great casino. They have lots of games and providers, are quick to get new games, and after you’ve withdrawn once, they’re quick to pay out.
• Live chat can be helpful, but there’s a few agents you don’t want to deal with
• Withdrawing the first time was a long ordeal
• Games for casino issued bonuses don’t change
It gets old choosing between Wolf Treasure, Ancient Giants, and 3 Kings all the time for the loyalty spins. Their lack of attention to loyalty bonuses had me playing elsewhere. When I tried to withdraw the first time, I was given the run around for 2 weeks, but eventually was paid.
Really good selection of games, I've had some big wins in the last few days, and they pay out almost instantly. Providing documentation is all up to date. Superfast at processing documentation and pay outs. Brilliant casino!
I came across Bitstarz casino in 2018. It was the first Direx nv casino (now Dama NV) that I signed up on. Before I used to play on casinos which had limited slot providers and just one welcome bonus offer. Bitstarz had more than 30 slot providers (now they have 50+) and a welcome offer that lasted across 4 deposits. It was like opening The Pandora’s box when I signed up.
Bitstarz has a great design and all important details standout in an all black background. The site is easy to navigate through all tabs and everything is out there in front of you in all details that you don’t even need to take help from customer support.
Bitstarz has a slot directory of more than 3000+ slots from 50+ providers.
They have a lot of deposit and withdrawal methods to choose from cards, E wallets and also cryptos. They have an equally juicy welcome package to choose from which is 100%( up to €100), 50% (up to €100), 50% (up to €200) and 100% (up to €100). The same % offer is available in BTC and the total offer is 5 BTC.
The deposit bonus has a wager requirements of 40 times bonus amount and is valid for 7 days. The list of restricted games is bit longer than other Dama NV casinos. The good thing about Bitstarz is that max cashout from no deposit bonus is $100.
They also run a lot of tournaments and also slot wars to keep players engaged to their website. The casino also gives you free spins after every deposits next week. They are quite generous in pleasing their customers.
They have a very helpful support. their live chat and email support are easily accessible and respond quickly.
Verification is processed under 30 minutes or so if your account is completely verified.
They have a policy that they don’t verify account until you request for withdrawal because I feel that is unfair. I requested them for over tow years since signing up and playing their welcome package and told them to verify my account but they refused. This year in April when I requested a withdrawal of 210 Euro, they started the procedure for verification and took about four days to verify my deposit that I had made with USD currency using Astropay. I ended up cancelling my deposit and played down to 96 Euro. I had made the deposit on 31 march and uploaded document of Astropay on same day but they started verifying account on 2 April.
I wish they verify account before asking for withdrawal. Apart from this the minimum withdrawal rule of $50 is way to high. It should be at least $20 or $30.
Apart from these two problems as per me it’s a great everything is good.
Hi there, Thank you so much for your thorough review :) When it comes to the verification I think most casinos out there only go through the documents upon a withdrawal, and we don't make it any more complicated than they have to be. As a licensed casino we're obligated to ask for specific documents which depends on the deposit methods used. This is not our rules but rather the law we follow in the jurisdiction we're licensed in :) As long as you provide all the documents we've asked for it rarely takes more than a day, but indeed it's important to provide everything we ask for. If you're worried you might gamble away the funds whilst waiting for the withdrawal I recommend putting a loss limit on your account which will prevent you from gambling it away. You can also ask support to temporarily suspend your account which will allow you to upload documents but won't allow you to gamble. Kind Regards, Olle
I like this place. Glad I found it! I trust them. I have fun there everyday time I spend time on this site. Play, win, lost, but most have fun and I like its easy to found game and good rewards.
Love everything, but games are EVERYTHING! Only small unhappiness with withdrawals. But it doesn't stop me to had great time in this casino and their great support!
Withdrawal had me wait little bit longer. I had such a problem because country doesn't support methods that they had. Could be much better..............
Free spins, fast withdrawals. Fast chat online.
Chat has been available 24/7
Games stream well. Absolutely love this casino! Layout is awesome, easy to navigate, fantastic range of slot providers, easy deposit, fast cash out, quick friendly online chat when. Registration now.
Absolutely love this casino! Layout is awsome, easy to navigate, fantastic range of slot providers, easy deposit, fast cash out, quick friendly online chat when you need! A++++
Chat has been available 24/7
Games stream well.
I’ve withdrawn many times.
One of the better online casinos currently available in my region, in my opinion.
Bank withdrawals are too slow. I’ve waited up to 10 days to receive funds. It used to be quicker in the past. I don’t have a bitcoin wallet and there are no other withdraw options in my region.
Fast and quick answers very nice chat whit staff. Good services from staff as well. Awesome pay possibility and no hassling with private information as docs.
Good streaming.
Support is always available, courteous.
Wide variety of games, not so for Australian players (not fault of casino, rather Aussie tax man and monopolists making it harder and harder to gamble online internationally)
Easy to deposit and play.
Loyalty bonus available on losses, with no wagering requirement.
Very slow bank withdrawals, More than two days to process and up to a week to receive funds (it’s 2021!, let’s get funds out same day)
Verification can be challenging, and documents requested again once expired date on original documents. Once player is verified, laundering checks are satisfied!!
I like the selection of casino slots they have on this site. Mostly pragmatic play games is what I spin on. They have so many deposit methods it's easy.
The bank transfer withdrawal time. It's to long most times I don't like waiting for my winnings but it is what it is. They need more pragmatic play games too
Generally had no issues with casino for cashouts and gaming issues until now. The vast array of games is very good compared to other australi friendly casinos
Got the 5 scatter bonus on a game using real funds with no wagering attached. Game glitches 1 spin into the 20 free games awarded. I talked to live chat, said they would have to forward issue to gaming provider. Has been 3 weeks and I have contacted live chat multiple times and am told that they cannot do anything until provider fixes the issue. Am not impressed with the lack of help received
Best casino ever! Super fast withdrawal and 1000's of games to choose from. Great support team also but most importantly is the fast withdrawal time. I love Bitstarz but < content removed > hate Bob Casino and Slotwolf Casino.
Compare BitStarz Casino to Other Casinos
Players appreciated the extensive game selection and the variety of payment options available, including support for multiple cryptocurrencies. Many also highlighted the fast withdrawals and responsive customer support as standout features of the casino.