BitStarz Casino
125% up to €500 / 1 BTC + 180 Free spins + 3 Bonus Mania Spins + 5x Piggyz Booster + 200 Jackpot Spins, 1st Deposit Bonus
AskGamblers Quick Overview
BitStarz puts cryptocurrency front and centre, with 12 coins supported and hundreds more accepted through an exchange powered by industry leader Changelly. With a clear navigation system, ultra-fast processing speeds and detailed customer support, the casino has collected awards from AskGamblers and other industry websites. While the support team is helpful, my biggest challenge when evaluating the site was waiting a long time for the agents to respond in the live chat.
When it comes to safety, BitStarz proves its trustworthiness through third-party RNG testing, SSL encryption and a good range of responsible gambling tools. Out of the 7,900+ game library, my testing focused on Pragmatic Play’s Master Joker and Nolimit City’s Duck Hunters. What’s more, I played other popular titles like Wanted Dead or a Wild from Hacksaw Gaming and Sugar Rush 1000, also from Pragmatic Play. I tried out the games using my desktop and an iPhone and experienced smooth animations and fast loading times on both.
- Accepts varied payment methods, including hundreds of cryptocurrencies via an exchange
- 7,900+ diverse game library
- Selection of five responsible gambling tools
- High €50 minimum withdrawal
- Slow live chat
- €5 per month dormant account fee
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About BitStarz Casino
BitStarz’s parent company information is displayed clearly as Gareton B.V., a company registered in Curaçao and operating under the Curaçao Gaming Authority (licence number OGL/2024/165/0185). Curaçao's licensing body doesn't provide the same regulatory protection compared to the UKGC or the MGA around things like disputes, though the third-party testing certificates hosted in the site's footer do inspire confidence.
BitStarz’s positive reputation also helps bolster this. The casino scores 8.8/10 from players on AskGamblers, showing the site is well-rounded and reliable. Almost every high scoring review praised either the game library or fast payments.
That said, there were some valid criticisms. Quite a few players mentioned wanting to see more variety in the bonuses and an occasional confusion with the site layout. As I continued to filter through the large pool of casino reviews, I discovered that most of the negative reviews were outdated, as many were published before 2024 or even 2020.
The Bitstarz complaint history at AskGamblers spans 11 years. The casino typically responds within a day and resolves the queries in three. At the time of writing, there were 18 resolved complaints on AskGamblers and 8 that were rejected. These rejected claims had very reasonable explanations, such as the player no longer responding to the support team’s messages or not submitting the necessary documents to proceed with a withdrawal or keep their account open.
Signing up to BitStarz is a straightforward process that took just two minutes. First, I entered my email and created a strong password. Then, I submitted my mobile number, address and date of birth. It's important that all information entered is accurate, as it will be cross-referenced with any documents later submitted for the KYC verification process.
I claimed the welcome bonus when creating an account in July 2026 and my first steps were to fulfill the requirements. The offer included up to €500 or 5BTC from four deposit matches, plus 180 Free Spins which were credited over nine days after wagering the first deposit. Be aware that the promotion may be subject to change depending on your location, time zone and currency.
I really liked that the spins were awarded independently of the deposit matches, with 20 Free Spins landing immediately after I deposited and wagered €20 within 24 hours. The other 160 spins were credited in instalments of 20 per day and I needed to open the relevant game within one day to prevent them from expiring.
All parts of the Welcome Package promotion are valid for 7 days, while all other bonuses expire 24 hours after being issued. On top of that, all bonuses and Free Spin winnings must be wagered 40x before the funds can be withdrawn and the maximum allowable bet with an active bonus is just €5. These terms apply to every promotion unless stated otherwise.
For more details on whether BitStarz deserves your attention, keep reading this BitStarz casino review and check out the BitStarz player reviews at the bottom of this page.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
One of Bitstarz's biggest selling points is the vast range of currencies offered on the platform. Not only are 12 cryptocurrencies like Bitcoin, Solana and Tether explicitly listed as accepted payment methods, hundreds of other cryptocurrencies are accepted via its partnership with an exchange known as Changelly. Plus the casino supports an assortment of regular payment methods, which includes e-wallets, bank transfers and debit cards in 20 currencies.
It’s a shame that certain payment methods are not compatible with local currencies, namely bank transfers, which cannot be made in USD. Conversion rates from your bank may also apply. On the whole, I found this to be a minor setback considering the total number of options available. The ‘payments’ information page contains all accepted methods, speeds and limits, and can be easily found under the ‘more’ category in the hamburger menu.
I was pleased to see that BitStarz generally doesn’t charge any fees for withdrawals, though depending on your jurisdiction a 2.5% fee may apply to some deposit methods. In my experience however, there were no fees for any of the available payment options.
BitStarz states that payments are typically processed instantly, with an average of 10 minutes, except on weekends when you can expect delays. Even if the player has to complete verification, from the moment the relevant documents are submitted, most players receive a reply within 1-12 hours. I myself received a response within 4 hours. It’s great to see a casino where the KYC verification process doesn’t delay withdrawals by several business days.
Here’s a list of the documents that may be requested as part of BitStarz’s KYC verification:
- Passport
- National Identity Card
- Utility Bills
- Bank Statements
For good measure, I looked into whether BitStarz's T&Cs mentioned any different terms. I found that cryptocurrency withdrawals are usually exempt from identity verification, though it may still be required if the casino suspects fraudulent activity. I also read that while BitStarz may approve payments instantly, they can take much longer to land due to the payment provider’s policies. This is standard practice for most online casinos and is clearly outlined before the player confirms the withdrawal.
Each payment method is subject to a minimum and maximum single transaction limit, but the casino does not have daily, weekly or monthly withdrawal restrictions. This means players can request as many withdrawals as they like, within reason and as long as each one adheres to the individual limits.
Unfortunately, as I kept scrolling down the payments page, I was met with my first real disappointment: a €50 minimum withdrawal for every single payment method. This is higher than the industry average of €20 and could encourage less experienced players to bet unsustainable amounts in an effort to reach this threshold.
Additionally, no deposit bonuses are subject to a maximum winnings amount of €100. This limit is not enforced internally so even if the player wins more, any amount above the €100 threshold will be forfeit.
As for dormant accounts, it’s worth noting that players who haven’t logged in or out for six consecutive months will be charged a monthly fee of €5 (or the equivalent in their local currency) for as long as the account has a positive balance.
Games at BitStarz Casino
Enjoying game performance starts with the game selection process. Good organisation is not only essential in providing smooth site navigation, it is the first step in encouraging players to revisit a site. I can confidently say that I had an absolute field day with BitStarz’s game library and would return to explore it further.
Admittedly, if it weren’t for the specific categories in the ‘Games’ tab (easily accessible via the hamburger menu), the 7,900+ titles would have been overwhelming to sift through. The games range from originals, classic slots, megaways, jackpots and table games to an extensive live casino with game shows, roulette, blackjack, baccarat and even online poker.
Unlike many casinos, BitStarz organises games based on more than just their type. Other markers include exclusive titles, bonus buy features, Bitcoin acceptance and newest releases. Players can use the search bar to view all the available games from any of the 80+ software providers. I looked up less common kinds of games using the search bar and found that BitStarz also offers bingo options, as well as instant wins like scratchcards and crash games, which I really liked.
The cherry on top is that BitStarz has a ‘play for fun’ mode, which allows players to familiarise themselves with games without blowing through their budgets.
One of the first games I tested was Master Joker from Pragmatic Play, paying close attention to the graphics and loading speed. My overarching impression was that the game fit BitStarz’s polished vibe perfectly and there was no difference in quality when playing the free demo or the real money slot.
To get more involved with the BitStarz bonuses, specifically the Slot Wars offer, I ended up spending a long while playing the Duck Hunters slot from Nolimit City, a very high volatility game with some complex mechanics. I concentrated my efforts on a single game even though any slot game is eligible for this promotion, so I could later accurately compare the desktop and mobile performance. I found that the casino pages and the game itself loaded a little slower on mobile, but once I started playing, the graphics didn’t suffer and there weren’t any lags or other technical malfunctions. The casino’s mobile layout is identical to the desktop version which makes switching devices seamless.
Players should note however that bonus funds cannot be used on certain games and that titles with progressive jackpots or accumulating mechanics will not count towards fulfilling bonus wagering requirements. Table games, live games, instant-win games, lotteries, and bingo usually contribute only 5% towards wagering requirements.
Last but not least, if you’re looking for reassurance that BitStarz games are fair and results are completely random, you can sleep soundly knowing that BitStarz has passed RNG testing conducted by the highly respected iTech Labs group. Sadly the RTP is not officially disclosed, so bear that in mind.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz makes the strange decision to split its responsible gambling information across two different pages.
In the hamburger menu, under ‘Help’ and ‘Play Safe’, players get a lamentably brief message to email [email protected] to self-exclude from the casino if they are showing signs of problem gambling. The page doesn’t list any examples of irresponsible gambling symptoms and the only other useful information is three links to external support groups: GamCare, Gordon House and Gamblers Anonymous.
The ‘Responsible Gaming’ category in the FAQs on the other hand, has all the information I would’ve expected to see on the Play Safe page. It details how BitStarz offers a range of limits to prevent players from developing unsafe gaming habits in the first place: deposit limits, loss limits, wagering limits and session limits. I loved the inclusion of a link to the area of the account from which players can quickly and easily apply these tools themselves, and the fact that the time frames (daily, weekly and monthly) are flexible.
You can even self-exclude directly via your account profile under the ‘limits’ section. I tested this and chose to self-exclude for one day. As soon as I confirmed my choice I was logged out and lost all access to my account. Once the 24 hour period was over, I was notified through email that my account was active again.
To conclude, any reputable online casino should have all of this information clearly displayed across multiple areas of the site to make it as easy to find as possible. Although this is something BitStarz could work on, the most important thing is that this casino has the appropriate resources (numerous limits, self-exclusion and partnerships with professional therapy services like GamCare, Gordon House and Gamblers Anonymous) to offer adequate safer gambling support.
Customer Support at BitStarz Casino
BitStarz has three main support channels: a 24/7 live chat available in English, Russian and Japanese, email ([email protected]) and an FAQ page. So, if you’re looking for a phone number, you’re out of luck. BitStarz flaunts the fact that every member of its support team has at least three years of experience in the casino industry, so I had high hopes for the live chat in particular. Perhaps my expectations were too high, but after using the chat multiple times, I felt slightly dissatisfied with each visit.
The experience started off positively; I noticed that live chat is available to non-registered users and is easily accessible in the bottom right-hand corner of every page. Then I was greeted by an AI chatbot, Dave. Having had many frustrating encounters with bots I became apprehensive but still gave the AI a fair chance to prove me wrong.
I started with a simple question, “Is there a maximum amount of withdrawals players can make?” Dave took several minutes to answer and I couldn’t see a typing bubble as I waited, which made me question whether my query had even been acknowledged. Eventually, Dave confirmed that BitStarz “don’t set overall withdrawal limits over time (daily, weekly or monthly)” but have “per transaction limits” and directed me to the payments page to view these transaction restrictions.
During my second visit, I immediately asked to speak to a real agent. Here’s where the experience went downhill. Dave prodded me with questions, attempting to resolve the query itself and I had to ask to be transferred again. It took two minutes for a live agent, Lauren, to join the chat, which is quite speedy but Lauren did spend another two minutes reading my chats with Dave before asking me for further clarification.
As I was testing the chat while logged out of my account, Lauren asked for my email to continue the chat. I responded that I only had a general question: “Are payments and KYC verification processed at the same speed on weekends?” While I appreciate the attempt to be thorough, I felt that actually resolving my issue kept taking a backseat. At last Lauren clarified that although BitStarz attempts to process payments and verification just as fast on weekends, delays of a few days are much more likely.
The good news is that in the end I always got the answers I needed and I can’t fault the bots’ or agents’ polite attitude throughout the conversations, but live chat is all about efficiency and this could definitely be improved.
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Share your thoughts with other playersTop reviews from our players
KYC process is extremely fast, and the withdrawal process is even faster! Very large and big game library. I feel very safe depositing in this casino and support is efficient and professional.
Not a lot of promotion. The jackpot mania and the bonus mania are a very poor kind of promotion and you may deposit for a bonus and if you're lucky enough, one day you may be able to break your piggy bank (I never had that chance) or have a little cashback. And for the free spins that they gave (not the deposit one), the 100$ limit withdrawal is very low, but it is achievable, I did it a couple of times already.
Hi Serialexp! Thank you for reviewing us :) Appreciate the kind words and the feedback about the promos. I totally understand that the max withdrawal on some bonuses is not what you and many others would have wanted. The reason for that is so we can give more of them, giving players more chances of winning something. It's important to note that this is not for all bonuses, as the deposit bonuses doesn't have this rule. At BitStarz, we offer quite a few bonuses. Besides what you mentioned we offer Monday Reload, Free Spins Drops, Second Chance Spins, Wednesday Free Spins, Free Spins Drops, Friday Loyalty Bonuses, Cashback Weekends, Free Spins Weekends, Level Up Adventure and much more :) For me, that's a pretty decent amount but I wholeheartedly respect your opinion if you feel we're not having a lot of promos. I'd really appreciate it if you could mention what we're missing in terms of promos so we can improve, which we're all about :) Thank you for helping us get better! Olle
When you make a deposit to take on a bonus with these guys and it says 300 spins you actually get 300 spins. Unlike most casinos where it says 300 spins and that's over the course of your next four deposits or something
Hi Rock604! Very much appreciate your kind words here :) We believe in building long-term relationships with our players and in order to do that, we gotta be honest and transparent. Happy to see you're so appreciative of the way we do business :) Olle
BitStarz is a highly rated online casino known for its fast payouts, wide game selection, and user-friendly interface. It supports both fiat and cryptocurrencies, making it accessible for a wide range of players. The site features games from top-tier providers and offers generous bonuses, including a welcome package and free spins. BitStarz is also known for its excellent customer support and transparent operations. With a strong reputation for fairness and security, it remains a top choice among online casino enthusiasts. Whether you’re a casual player or a high roller, BitStarz delivers a quality gaming experience.
Hi Vivcru123! Thank you so much for the kind words :) Really appreciate you taking the time to write such a nice review of us! If you ever feel we can do something better, please just let us know! Olle
3 stars for now because I was able to win big with Plinko, so I think the games are not rigged. Supports team also answer pretty quick, so that's a plus
However, it's been almost 2 days and my withdrawals are still pending due to being reviewed for the big win. I'm a bit worried about receiving my money because other casinos like stake for example do not have this "big win review" process, so I don't know why it take so long to process my withdraw with Bitstarz. Hopefully I'll get my money soon and I'll change this review to 10 stars by then.
Hi there! Thank you for your review :) As for the withdrawals pending, I'm happy to announce here that it was taken care of shortly after this review was written and the player was paid in full :)
Game selection is unmatched and the website is easily navigated. They have a great selection of cryptocurrencies one can deposit. They have all my favorite games
Games reload sometimes in the middle of the action. And I must say that there new bonus feature is not very rewarding. But I suppose one can look past this
The instant play games and the video slots is my favourite. The live games are also worth experiencing. This awaiting my bonus but overall not bad casino.
Hi Sinzsin! Thank you for your amazing feedback! : ) Olle
Withdrawal and deposit are so fast! The support team and agents is there for u 24 hours! BitStarz is the best Casino online #1! Games RTP are superb and everything is easy to find!
My only problem was the first withdrawal with all these documents to upload..but hey now is fixed and I can say only excellent words for the support team!
Hi Alen! Thank you so much for reviewing us, and for giving us a full score! I know that the verification process is less than fun, but luckily once it has been done it's all smooth sailing from there. Worth mentioning is that we done set the rules for verification, but rather our regulator who's issued our license. I'm all ears for ways that we can make the verification smoother within the lines of the law, so if you have any ideas, I'm all for listening to them. Olle
Good games, good pay hard to cash out. Been playing for couple months spending my money. All of the documents were confirmed quickly but the most important never got confirmed. I have uploaded 10 files and they didn't work. I don't understand why they say it's not original. It's really hard to go KYC.
Really bad tech service. Not helpful. I can't withdraw my 15k euro easily, have to go to bank, to national registry institution to make proof of address. Have uploaded 10 various original documents from institution websites they never became valid. So I have to skip my work day to get verified my documents to get withdrawal.
Hi Mashalaksh! First of all, thank you for the valuable feedback. When it comes to verification, I can promise you we're not trying to make things harder than they need to be :/ that said, we do have regulations to follow which is set by our regulator. We proudly have some of the fastest withdrawals in the business, with an average time proudly displayed on our site (normally around 7 minutes). I'm really sorry the verification process fell short of your expectations :/ Olle
Their catalogue for slots is great. They give you free spins it seems with every deposit. Site runs smoothly and doesn't lag. I just love spinning or watching a slot machine spin so their Jackpot Mania daily spins is such a pleasure for me. Withdrawals are fast! Once you're verified it is processed almost right away. I've gotten withdrawals between 15 minutes up to 4 hours from the request and they work 24 hours a day to process them. Bitstarz is one of my go to casinos.
The minimum amount I am able to deposit is $40 which I think is so strange as my first deposits were $20 at first. I am not able to deposit less than $40 and that's sometimes disappointing.
Hi there :) Thank you so much for the nice words! I'm so sorry you feel the minimum deposits are a bit high :/ it depends a bit on the method used to be honest. We try to keep them as low as possible but I totally understand that the 40 dollar minimum might be a bit steep. I appreciate your feedback and will take it into consideration for the future : ) Olle
Recommended This Month
I’ve been on the hunt for a reliable and fun online casino, and honestly, BitStarz Casino really stands out from the rest. One of the things I appreciate most is that there are no hidden fees, especially when it comes to deposits and withdrawals. If you’re using e-wallets or crypto, the payments are instant, which is super convenient and hassle-free. Their crypto casino game selection is also quite solid. There’s a good mix of popular titles and some unique options that keep things interesting. I’ve spent hours exploring their games without getting bored. What really makes a difference, though, is their customer support. Every time I’ve had a question or a small issue, their live chat support team has responded quickly and professionally. They’re always helpful and make sure everything is resolved smoothly. Overall, BitStarz Casino delivers a smooth, secure, and fun gaming experience that I definitely recommend to others.
The only thing I’ve noticed that could be improved is the transaction speed when using Visa cards or bank transfers. Compared to other payment options like e-wallets or crypto, these traditional methods can be noticeably slower. If you’re someone who prefers quick cashouts or is in a bit of a hurry to access your winnings, the wait can get a little frustrating. Sometimes, it takes a couple of business days for the funds to show up, and while that might be standard for banks, it feels a bit outdated given how fast other methods are nowadays. I understand there might be processing delays on the bank's side, but as a player, it’s still a bit disappointing when you’re used to instant transactions elsewhere. It would be great if the casino could work on speeding this up or offering more advice to help players choose the fastest available option. Everything else runs smoothly, though.