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Bets.io Casino

Our Rating CasinoRank
8.3/10
CasinoRank
Player Rating 248 reviews
9.4/10
248 reviews
Complaint Response 21 complaints
2 days avg. 21 complaints

AskGamblers Quick Overview

Editor’s View

Bets.io Casino is a crypto-based casino that offers access to the world’s most popular video slots and table games. There’s also a live casino lobby with a variety of choices. You can buy crypto through their website if you’ve never used crypto. Everything you need is in the side menu, while players can also find helpful links in the footer.

What we like
  • Fast withdrawals
  • No payment fees
  • No verification checks
What we don’t like
  • Poor responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bets.io Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.bets.io/
Established
2021
Licences
Anjouan Gaming Board
Affiliate Program
Languages
English, French, German, Spanish, Japanese, Arabic, Turkish, Russian, Hindi, Portuguese, Chinese
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino, Sports

General Information about Bets.io Casino

Bets.io Casino has been at AskGamblers for some time now and has a high casino rating. Not only is the online casino rated highly by AskGamblers, but by our players too. You can read lots of genuine player reviews who have already tried and tested the casino, and our expert casino review is below.

If you enjoy casinos that accept crypto, you’ll be pleased to know that Bets.io is a crypto-exclusive casino, as no fiat options are available. But we’ll speak more about that below.

The casino is owned and operated by Bets Entertainments N.V. They are fully licensed and regulated by the Government of the Autonomous Island of Anjouan.

As well as being reviewed and rated at AskGamblers, the casino has received several industry accreditations and certifications. You can find more information regarding these at the foot of the casino.

StallCation

Complaints

Read the complaints other players have left for Bets.io Casino. Learn more about complaints.

Show all complaints
Bets.io Casino - Withdrawal delay and poor communication from Bets.io

Dear AskGamblers Support Team,

My name is <removed>, and I am reaching out to you to file a formal complaint against the online casino Bets.io regarding an unresolved withdrawal issue and a lack of proper support from their team, despite my status as a VIP user.

On July 3rd, 2025, I submitted a withdrawal request of 1,000 USDT, after previously having a successful withdrawal of 10,000 USDT earlier this year. However, my recent withdrawal has been delayed for several days without any clear explanation. The casino staff repeatedly tells me that the request is “under additional review” due to internal procedures and high volume, but no concrete information or resolution timeframe is provided.

Despite reaching out through their live chat multiple times and speaking with different agents and my assigned VIP manager, Joe ([email protected]), I have only received vague responses and apologies. I’ve been told to “wait patiently,” and that they are “trying to speed it up,” but the issue has not progressed.

As a loyal and verified player, I find this unacceptable. I have followed all rules, and there has been no accusation of any terms violation or fraudulent behavior on my end. I feel that my rights as a customer are being ignored, and I am now concerned about the security of my funds.

I am kindly requesting AskGamblers' intervention in this matter. Please help me obtain a clear and fair resolution. All I want is for my rightful winnings to be processed and paid without further unnecessary delays.

I can provide chat transcripts and additional evidence upon request.

Thank you for your attention and support.

staus Resolved
$10000
Bets.io Casino - Delayed Withdrawals and Lack of Transparency on Bets io Request for Resolution and Reassurance needed

Dear AskGamblers Team and Bets.io Support,


I am writing this complaint as a recent user of Bets.io, a platform I chose based on positive ratings as well as positive reviews on AskGamblers.


After joining, I deposited a total of over 8,500 USDT and have had a generally smooth gaming experience. However, I am currently facing serious concerns regarding the withdrawal process that I hope can be addressed promptly and professionally.


Account Summary

Total Deposits: Over 8,500 USDT


Current Balance: 40,012 USDT

+

2 Pending Withdrawals: 1,300 USDT + 700 USDT (both pending for over 4 days now) (so total of 42,012 USDT)


Issues Experienced

1. Delayed Withdrawals

While deposits are credited instantly, my recent withdrawal requests have been pending for multiple (over 4) days. Despite repeated follow-ups, I have received only general responses such as “the finance team is busy” or “delays are due to online events.” No specific or consistent explanation has been provided.


2. Lack of Transparency

Both the customer support team and my VIP manager have been unable to give a clear timeline or reason for the delays. Explanations remain vague, leaving me uncertain about when or whether my funds will be processed.


3. Changing and Unclear Withdrawal Limits

I was informed of a 2,000 USDT daily, 5,000 USDT weekly, and 20,000 USDT monthly withdrawal limit ( which are limits that differ from those listed on Askgamblers)

Moreover, I was told these limits could be raised based on my activity level. In response, I increased my activity significantly. However, I have not received any update or confirmation since then.


Note on VIP Manager

I would like to clarify that my VIP manager has been professional, polite, and responsive throughout. However, despite his efforts, he has not been able to provide any actionable resolution or facilitate the processing of my withdrawal. I understand this may be due to internal processes beyond his control.


Request for Resolution

I respectfully request the following:


Clear Timeline: A specific and realistic timeline for when my current and future withdrawals will be processed.


Withdrawal Plan: A detailed plan outlining how I can successfully withdraw my balance, including any conditions or limits.


Transparency: Full disclosure of any security reviews, verification steps, or internal policies affecting withdrawals.


Equal Treatment: I expect withdrawals to be processed with the same speed and reliability as deposits, without added pressure to continue gambling.


Reassurance for Future Deposits: As someone who deposited a significant amount, I need confidence that future winnings—large or small—will be processed fairly and within a reasonable timeframe. I would also need to know that when I deposit large amounts, that I would be able to withdraw any amount I want from my balance.


I remain hopeful that this issue can be resolved amicably and promptly. I genuinely enjoy the platform and would prefer to continue playing on Bets.io, provided I can trust that winnings will be paid out transparently and reliably.


Thank you for your attention and support.


I am happy to present any other documents if needed

staus Rejected
$17100
Bets.io Casino - Delay in Withdrawals Money Promised Instant Payouts
I don’t know what fast withdrawals people are talking about in the reviews below, but in my case, this crypto casino took exactly 12 hours to process my first withdrawal of $3800. They said it was because it was my first withdrawal, so I stayed calm, trusted them, and let it slide. However, after my second deposit of $1000 and winning $10,000, they haven’t been able to process the withdrawal for over 24 hours now. So, there’s absolutely no talk of fast withdrawals here.

I don’t see the point of playing in a casino like this when I can play on platforms like Stake or BC Game, which have instant withdrawals. After my first deposit of $500, they gave me some so-called "VIP role" with a VIP manager, but honestly, the manager is completely useless—just an empty title with no real help.


And so, my main complaint is that the withdrawal of my last winnings of $10,000 has already taken more than 24 hours, which is unacceptable for a crypto casino. Moreover, I do NOT use ANY bonuses—absolutely none. Yet, the withdrawal still hasn’t been processed.

Their statement, which they’ve now sent me for the second time, clearly proves to be a lie. The statement reads: "Why wait when you’ve won? Enjoy the freedom of instant withdrawals."

I also have a complaint about the so-called VIP status, where they promised assistance with withdrawals. There is absolutely no help—my manager simply says, "I’m waiting for updates from them along with you." How ridiculous does that sound? :)
staus Rejected
$10000
Bets.io Casino - I have the impression that they may be hoping I cancel my withdrawal
Dear AskGamblers,

I hope this message finds you well.

Over the past few days, I have experienced significant winnings at the casino Bets.io. According to their terms and conditions, they explicitly state that withdrawal requests are processed within 30 minutes. However, I have made multiple withdrawal requests, each taking at least 3 hours to complete, but I did eventually receive the funds.

However, as of yesterday, I won an amount of 0.2 BTC and 7.8 ETH. The BTC withdrawal has now been pending for almost 20 hours, while I decided to cancel the initial ETH withdrawal and re-request the funds in smaller amounts of 1.5 ETH each.

Every time I inquire about the status of the withdrawals, I am told that my request is "in the queue," but I cannot shake the feeling that the process is not being handled fairly. I have the impression that they may be hoping I cancel my withdrawal, which is causing me concern.

For the record, I have not used or accepted any bonuses during my time playing at Bets.io. I have always refused them, as I play exclusively on Evolution's roulette games, including Lightning Roulette and other roulette tables from the same provider.

I would greatly appreciate any assistance or guidance you can offer in this matter, as I am beginning to lose confidence in the platform’s commitment to its stated withdrawal processing times.

Thank you in advance for your attention to this issue. I look forward to your prompt response.

Best regards,
staus Resolved
€13800

Complaint Statistics

Resolved 18
Avg. Amount $ 10,332
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

Review this casino

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Player rating
9.4/10 248 reviews

Top reviews from our players

Crypto deposit options are decent.

I don't actually have any more positives, apparently it needs to have 150 characters but there's nothing to fill this void.

Everything. From the moment I signed up the site kept crashing, both mobile and desktop.

I was able to play one of the decent providers for around 50 spins, then all the good providers disappeared.

When I contacted the support, they are clearly so clueless. Trying to tell me to use a VPN to locate the missing game providers, but wouldn't tell me where was best to connect to... literally making stuff up to tell their customers, that shows how bad the service is.

20 hours and they haven't fixed any of this, all of the providers still on the site are absolute garbage.

Trust me, if you're looking for a provider to use that's compatible with crypto wallets, stay the hell away from this one. They may have 24/7 support, but you may as well guess the answers for yourself, because that would be the same outcome.

No limit city, pragmatic play both not on there, they're advertising this falsely and leaving you to play these trash providers with terrible return to player ratios.

I'm pretty easily pleased and frankly, this service was embarrassing and infuriating.

Hello there! Thank you for sharing your frank opinion. I am really sorry to hear that you are so much dissatisfied with our platform. I suppose you have faced this all due to technical maintenances that recently took place at our website. They were important for making our service much better than before. Normally there are no problems with such providers as no limit and pragmatic city, and they are available at our platform 24/7. What is more, we are working on improvement of our service always, so we are thankful for all your words, they pointed us our weak spots, and we will make sure that they will be fought forever as soon as possible. Thank you once again, we appreciate your opinion a lot, and have a nice day! With Love, Bets.io team.

user avatar

Everything, especially the vip manager and his availability and help all the time. A huge plus and make it a very unique casino. I also love the feel of the website and it is very modern.

Withdrawal limits are too small, so if someone hit a jackpot or any big amount will have to divide. That into multiple months of withdrawal. Also not all providers available on all currencies.

It's a pleasure to hear this kind of feedback! Our team will pass it to our VIP department and will be glad to work harder in order to make your play in our casino more convenient. Exactly, we were working for a long time to develop such kind of support service for our valuable players, which are very lucky by nature! Financial operations are always under hard protect and close attention from financial department's side in order to avoid even a small chance to face with different problems. However, we definitely engrave in memory your feedback regarding withdrawal limits, so you cannot be worried about it. Talking about games currency ability on website, it is depends on all our player's providers with whom we cooperate.

user avatar

Modern design. Won several times.
I like also their customer support because is very helpful.
Nice and beautiful interface. Many daily promotions.
TOP CASINO

The tournaments so long have to wait a lot.
After winning it is always hard to win again. I'm worried about a withdrawal of funds that almost took a week.

Wow, your personal nomination for the "Top Casino" surprised us a lot today! What could be better for that? Of course, only our range of games, the best promotions and modern website interface, as you've mentioned before in your review :) Due to this, we want to extend you our sincere gratitude for every moment, that you've spent with us as well. Bets.io casino is taking care about funds of its valuable players, so based on it, our financial "sharks" are working 24/7 in order to keep in safe your money from a lot of reasons. Anyway, we'll do our best to improve this service in the near future. We truly hope for your understanding as well!

user avatar

Good selection of games. Won several times.
I like also their customer support because is very helpful.
Nice and beautiful interface. Many daily promotions.

What has happened to faster payments? The tournaments so long have to wait a lot.
After winning it is always hard to win again. I'm worried about a withdrawal of funds that almost took a week.

Thank you for all your kind words, we appreciate it a lot! Especially, our support team, which is full of professionalism and enthusiasm :) Talking about withdrawal requests, it is still working normally in a queue mode. Our financial department reviews every withdrawal request one by one and trying to do that as soon as possible, of course. Perhaps, it was not your day, but whatever, our casino can make it better anyway! Moreover, you can be sure, that we will bear in mind your important kind of feedback and do everything possible to make this process quicker! All the best!

user avatar

I like this casino, it had all games. Many deposit options and fast payout. The support is very good fast and helps with any problems. The best bonuses that I see. Very nice

I think this casino is absolutely the best in the market. Huge amount of games, amazing support and a VIP manager. Hands down. Nothing bad to mention about them.

Hello there! Your review today made our team smile, thank you! We are really glad to hear that you enjoy your time with us <3 It is so important for us to hear such great words! It makes us to feel that all we do is correct, and our customers value it as well. Thank you for being so nice, we appreciate it. And we will make efforts to remain the best casino for you and other users. The future prepared a lot of great news at our casino, I promise. So stay turned on, and be the first one who will give it all a try! Have a nice day, and thanks once again. With Love, Bets.io team.

user avatar
Inactive user
9/10

Good crypto casino. Fast KYC, fast withdrawls. Always within 1hour. The games I played were very smooth.
The website UI looks fine and works fast. Support answers fast with email.

Chat is first as a bot. Never got a support agent on the line. The new future, buying cryptos via the casino has bad exchange rates. Hope they will fix this soon or offer better rates. Miss the option to play games in Fiat currencies. Probaly in the future.

Thanks for sharing your opinion and experience in our casino, it's very helpful for another gambling players, and very important for us! We want to emphasize, that our support team working around the clock 7 days of a week, that makes player's stay in casino more comfortable during playing with us! Actually, we have a little secret, if you click on "Connect to operator" 3 times in conversation with chatbot, which truly can help with a lot of questions, you will connect to one of our professional agents immediately! Give us a promise to do so next time :) The task to show balance in fiat currency during game process is one of the main, and we are working on it. Right now, you may check your balance in USD. To do it, just click on the icon of currency at the right corner, near the button "Deposit". Last, but not least, our team will take into an account, your feedback regarding website crypto exchange. We'll review all the ways to make it possible with our partners nowadays.

user avatar

Good cryptocurrency casino, very friendly customer support. They always wait and listen to my question, and give me the correct direction and advice. I love their live game.

First-time players maybe don't exactly know the rule of 3X times deposit, maybe it's about their 20% cashback calculator, so everybody should pay attention to your deposit amount.

Hello there! Thank you for all your kind words, we appreciate it a lot! Our support team is glad to know, that you enjoyed talking with us, and they will do their best to continue providing a great help! You are right, according to our terms and conditions, any deposit has to be wagered 3 times (player must place bets three times of their deposit amount) before the withdrawal of funds connected to this deposit is available. But no worries of calculating it by yourself - you always can contact our support team (they are available round the clock) and they will do it for you with pleasure! Thanks again for sharing your feedback, and have a nice day! With Love, Bets.io team.

user avatar

I'm still new to this casino but I must say this is probably one of the best crypto casinos around. The platform is super fast and they've got most of my favorite game providers like Bgaming, Betsoft, Fugaso, and Play n Go.

There's really isn't much I don't like about this casino except the icons of the game on the front page could be a bit smaller so that it doesn't look clustered. And also in the deposit/withdrawals section, I would appreciate seeing online payment methods like Skrill, Neteller, etc.

Thank you so much for sharing your feedback! We appreciate having a lot of good customers, with their important to us opinion. We can assure you, our casino will surprise you with much more cool games from the best providers in the future! Also, we want to emphasize, that we've already take on account, that we need to work on improving our website's interface a little more. Talking about payments methods: we have added a possibility to buy a crypto directly from our website newly, so you can have no doubt about the new possibilities in wallet or deposit tab. That's why, you can be sure, that Bets.io will become bigger, faster and better in the near future!

user avatar

Deposits are fast, site is working properly and support is always here to help when it's needed. They answer fast. The casino is one of the best for crypto.

I'd like to be able to display balance in usd on live games, and I can't access some games like pragmatic or play n go slots. Less wager on promotions might be good.

Hello there! We really appreciate your feedback, thanks for sharing it with us. Our team is always doing its best to keep you satisfied, and we are glad to hear that you are enjoying your time with us. Actually, it is the best compliment for us :) The task to show balance in fiat currency during game process is one of the main, and we are working on it. Right now, you may check your balance in USD. To do it, just click on the icon of currency at the right corner, near the button "Deposit". Thanks again for your kind words, and have a nice day! With Love, Bets.io support team.

user avatar

I have just signed up not that long ago and in my opinion it is one of the best cryptocurrency playing service at the market right now. They have got most played providers. I didn't nocided any kind of problems with deposits or withdrawls. Always quick responds on live chat wich is always trying to be very helpful. I Highly Recommend!

- no Sports, Live Sports section
- it could be at least one possibility as a alternative for choosing euro currency deposit
- lock of promotions on social media

Hello there! Thank you for your fair feedback, we really value your opinion. Our support team doing their best to provide our players with quick and full response as well as correct one. However, not only support team is making efforts to provide our customers with the best. Each department is working on improvement each day, so we all are glad that you spend your time with pleasure at our casino! By the way, we added a possibility to buy crypto to direct from our website to fill up your account without additional steps to break into the game. Thank you once again for your review, and we hope fortune will lead you to winnings with us! With Love, Bets.io support team.

user avatar

Bets.io Casino News

Read all news about Bets.io Casino, check for updates and stay tuned for exclusive bonuses.

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Bet on Sports in Crypto: Bets.io Introduces Sportsbook via SOFTSWISS
Industry Bet on Sports in Crypto: Bets.io Introduces Sportsbook via SOFTSWISS

Bets.io Casino came out with exciting news for all sports lovers: following a partnership with SOFTSWISS Sportsbook, the online casino will soon introduce a sportsbook section on its website for the first time.By introducing a sports betting option to its existing lineup, the online casino aims to elevate the overall player experience while diversifying its offerings.Crypto Goes Sports: Bets.io Introduces SportsbookBets.io, founded by cryptocurrency enthusiasts, is known among casino enthusiasts as a gambling site with an extensive library of titles and innovative gameplay, with a heavy focus on cryptocurrencies.Operating under a Curaçao license, Bets.io caters to a niche audience that prefers cryptocurrencies over traditional fiat currencies.Following a seamless integration between the online casino and the gamified sports betting platform, SOFTSWISS Sportsbook, casino players now have access to an extensive array of over 200 sports, including esports. The betting odds are sourced from reputable providers such as Betradar and Oddin.gg. Additionally, sports enthusiasts can enhance their betting experience with a range of enticing bonuses, including Freebets and Comboboost.Bets.io will benefit from top-tier support and technical assistance from SOFTSWISS, including customising the platform to meet specific requirements and incorporating new functionalities as requested by the client.Business Enhancement Through Player Engamanet BoostCommenting on a newly forged partnership, Alexander Kamenetskyi, Head of SOFTSWISS Sportsbook, said that Bets.io is now poised to "enhance their business by increasing engagement and expanding their market reach. "Players will now have access to a wide range of sports, events, leagues, and tournaments," Kamenetskyi noted."We are excited about the opportunity to [...] offer our players something fresh and exciting," said a spokesperson for Bets.io.As part of the product ecosystem, the SOFTSWISS Sportsbook extends bonuses unique to the iGaming industry, along with the capability to launch jackpot campaigns centred around sporting events.

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