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Bets.io Casino

Our Rating CasinoRank
8.3/10
CasinoRank
Player Rating 248 reviews
9.4/10
248 reviews
Complaint Response 21 complaints
2 days avg. 21 complaints

AskGamblers Quick Overview

Editor’s View

Bets.io Casino is a crypto-based casino that offers access to the world’s most popular video slots and table games. There’s also a live casino lobby with a variety of choices. You can buy crypto through their website if you’ve never used crypto. Everything you need is in the side menu, while players can also find helpful links in the footer.

What we like
  • Fast withdrawals
  • No payment fees
  • No verification checks
What we don’t like
  • Poor responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bets.io Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.bets.io/
Established
2021
Licences
Anjouan Gaming Board
Affiliate Program
Languages
English, French, German, Spanish, Japanese, Arabic, Turkish, Russian, Hindi, Portuguese, Chinese
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino, Sports

General Information about Bets.io Casino

Bets.io Casino has been at AskGamblers for some time now and has a high casino rating. Not only is the online casino rated highly by AskGamblers, but by our players too. You can read lots of genuine player reviews who have already tried and tested the casino, and our expert casino review is below.

If you enjoy casinos that accept crypto, you’ll be pleased to know that Bets.io is a crypto-exclusive casino, as no fiat options are available. But we’ll speak more about that below.

The casino is owned and operated by Bets Entertainments N.V. They are fully licensed and regulated by the Government of the Autonomous Island of Anjouan.

As well as being reviewed and rated at AskGamblers, the casino has received several industry accreditations and certifications. You can find more information regarding these at the foot of the casino.

StallCation

Complaints

Read the complaints other players have left for Bets.io Casino. Learn more about complaints.

Show all complaints
Bets.io Casino - Withdrawal delay and poor communication from Bets.io

Dear AskGamblers Support Team,

My name is <removed>, and I am reaching out to you to file a formal complaint against the online casino Bets.io regarding an unresolved withdrawal issue and a lack of proper support from their team, despite my status as a VIP user.

On July 3rd, 2025, I submitted a withdrawal request of 1,000 USDT, after previously having a successful withdrawal of 10,000 USDT earlier this year. However, my recent withdrawal has been delayed for several days without any clear explanation. The casino staff repeatedly tells me that the request is “under additional review” due to internal procedures and high volume, but no concrete information or resolution timeframe is provided.

Despite reaching out through their live chat multiple times and speaking with different agents and my assigned VIP manager, Joe ([email protected]), I have only received vague responses and apologies. I’ve been told to “wait patiently,” and that they are “trying to speed it up,” but the issue has not progressed.

As a loyal and verified player, I find this unacceptable. I have followed all rules, and there has been no accusation of any terms violation or fraudulent behavior on my end. I feel that my rights as a customer are being ignored, and I am now concerned about the security of my funds.

I am kindly requesting AskGamblers' intervention in this matter. Please help me obtain a clear and fair resolution. All I want is for my rightful winnings to be processed and paid without further unnecessary delays.

I can provide chat transcripts and additional evidence upon request.

Thank you for your attention and support.

staus Resolved
$10000
Bets.io Casino - Delayed Withdrawals and Lack of Transparency on Bets io Request for Resolution and Reassurance needed

Dear AskGamblers Team and Bets.io Support,


I am writing this complaint as a recent user of Bets.io, a platform I chose based on positive ratings as well as positive reviews on AskGamblers.


After joining, I deposited a total of over 8,500 USDT and have had a generally smooth gaming experience. However, I am currently facing serious concerns regarding the withdrawal process that I hope can be addressed promptly and professionally.


Account Summary

Total Deposits: Over 8,500 USDT


Current Balance: 40,012 USDT

+

2 Pending Withdrawals: 1,300 USDT + 700 USDT (both pending for over 4 days now) (so total of 42,012 USDT)


Issues Experienced

1. Delayed Withdrawals

While deposits are credited instantly, my recent withdrawal requests have been pending for multiple (over 4) days. Despite repeated follow-ups, I have received only general responses such as “the finance team is busy” or “delays are due to online events.” No specific or consistent explanation has been provided.


2. Lack of Transparency

Both the customer support team and my VIP manager have been unable to give a clear timeline or reason for the delays. Explanations remain vague, leaving me uncertain about when or whether my funds will be processed.


3. Changing and Unclear Withdrawal Limits

I was informed of a 2,000 USDT daily, 5,000 USDT weekly, and 20,000 USDT monthly withdrawal limit ( which are limits that differ from those listed on Askgamblers)

Moreover, I was told these limits could be raised based on my activity level. In response, I increased my activity significantly. However, I have not received any update or confirmation since then.


Note on VIP Manager

I would like to clarify that my VIP manager has been professional, polite, and responsive throughout. However, despite his efforts, he has not been able to provide any actionable resolution or facilitate the processing of my withdrawal. I understand this may be due to internal processes beyond his control.


Request for Resolution

I respectfully request the following:


Clear Timeline: A specific and realistic timeline for when my current and future withdrawals will be processed.


Withdrawal Plan: A detailed plan outlining how I can successfully withdraw my balance, including any conditions or limits.


Transparency: Full disclosure of any security reviews, verification steps, or internal policies affecting withdrawals.


Equal Treatment: I expect withdrawals to be processed with the same speed and reliability as deposits, without added pressure to continue gambling.


Reassurance for Future Deposits: As someone who deposited a significant amount, I need confidence that future winnings—large or small—will be processed fairly and within a reasonable timeframe. I would also need to know that when I deposit large amounts, that I would be able to withdraw any amount I want from my balance.


I remain hopeful that this issue can be resolved amicably and promptly. I genuinely enjoy the platform and would prefer to continue playing on Bets.io, provided I can trust that winnings will be paid out transparently and reliably.


Thank you for your attention and support.


I am happy to present any other documents if needed

staus Rejected
$17100
Bets.io Casino - Delay in Withdrawals Money Promised Instant Payouts
I don’t know what fast withdrawals people are talking about in the reviews below, but in my case, this crypto casino took exactly 12 hours to process my first withdrawal of $3800. They said it was because it was my first withdrawal, so I stayed calm, trusted them, and let it slide. However, after my second deposit of $1000 and winning $10,000, they haven’t been able to process the withdrawal for over 24 hours now. So, there’s absolutely no talk of fast withdrawals here.

I don’t see the point of playing in a casino like this when I can play on platforms like Stake or BC Game, which have instant withdrawals. After my first deposit of $500, they gave me some so-called "VIP role" with a VIP manager, but honestly, the manager is completely useless—just an empty title with no real help.


And so, my main complaint is that the withdrawal of my last winnings of $10,000 has already taken more than 24 hours, which is unacceptable for a crypto casino. Moreover, I do NOT use ANY bonuses—absolutely none. Yet, the withdrawal still hasn’t been processed.

Their statement, which they’ve now sent me for the second time, clearly proves to be a lie. The statement reads: "Why wait when you’ve won? Enjoy the freedom of instant withdrawals."

I also have a complaint about the so-called VIP status, where they promised assistance with withdrawals. There is absolutely no help—my manager simply says, "I’m waiting for updates from them along with you." How ridiculous does that sound? :)
staus Rejected
$10000
Bets.io Casino - I have the impression that they may be hoping I cancel my withdrawal
Dear AskGamblers,

I hope this message finds you well.

Over the past few days, I have experienced significant winnings at the casino Bets.io. According to their terms and conditions, they explicitly state that withdrawal requests are processed within 30 minutes. However, I have made multiple withdrawal requests, each taking at least 3 hours to complete, but I did eventually receive the funds.

However, as of yesterday, I won an amount of 0.2 BTC and 7.8 ETH. The BTC withdrawal has now been pending for almost 20 hours, while I decided to cancel the initial ETH withdrawal and re-request the funds in smaller amounts of 1.5 ETH each.

Every time I inquire about the status of the withdrawals, I am told that my request is "in the queue," but I cannot shake the feeling that the process is not being handled fairly. I have the impression that they may be hoping I cancel my withdrawal, which is causing me concern.

For the record, I have not used or accepted any bonuses during my time playing at Bets.io. I have always refused them, as I play exclusively on Evolution's roulette games, including Lightning Roulette and other roulette tables from the same provider.

I would greatly appreciate any assistance or guidance you can offer in this matter, as I am beginning to lose confidence in the platform’s commitment to its stated withdrawal processing times.

Thank you in advance for your attention to this issue. I look forward to your prompt response.

Best regards,
staus Resolved
€13800

Complaint Statistics

Resolved 18
Avg. Amount $ 10,332
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

Review this casino

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Player rating
9.4/10 248 reviews

Top reviews from our players

The site is easy to navigate and has a dark mode with a nice layout for the eyes. Customer service is friendly and genuine and is there to help with whatever you need: from deposit, withdrawal, bonus and etc. A ton of games to play, no shortage of that.

The only thing they accept is crypto for the moment but for me is not a big con. Some of the providers only deal with fiat but that goes on them and not the casino. I wish there were games from Microgaming.

Hello there! We value your feedback a lot, thanks so much for it. Bets.io team is glad to know that you are enjoying spending time with us. Moreover, since we really care of our customers, the dark mode was added specially for those, who prefer night :) Meanwhile, please, do not forget that we are always working on making our website more convenient for customers, and recently there was added one wonderful feature, that allows you to buy crypto directly from our website and skip some moves before starting a gambling party! Thanks again for all kind words, and we wish you all the best! With love, Bets.io support team

user avatar

Excellent casino. The layout is really nice. Slot selection is good. The site runs without any lags and is super fast. Withdrawals under 30-40 minutes. Support is friendly and quick. This casino is worth a visit.

Only thing they accept is crypto for the moment but for me is not a big con. Some of the providers only deal with fiat but that goes on them and not the casino. I wish there was games from microgaming.

Hello there! Thank you for your kind words, we really appreciate this! We are working on improving our service each day, and feedback from our customers helps us to become the best. By the way, have you checked our latest update? We have added a possibility to buy a crypto directly from our website, so you may skip some steps before playing with us. Thank you once again for sincere feedback, and take care! With Love, Bets.io Casino.

user avatar

Good personal bonuses, all games can be played with cryptocurrency, friendly customer support. Withdrawing is fast without issues and no hidden fees.
Definitely recommend trying out this casino.

Very slow payouts. Site is still being improved, some consider crypto only as negative.
Sometimes games could have lower minimum bet amount. I don’t have more negative reviews.

Thank you so much for your review! We really appreciate such kind of feedback, it helps us to improve our service. Crypto currency become really popular nowadays so that's why we're developing our website that way accepting crypto. Moreover, we want to emphasise that our website is ready to enjoy for our valuable players. Currently, we're adding new tournaments to the website to make the game process even more exciting.

user avatar

Good variety of games was impressed me from the first look! It's a rare in the online gambling, you know. My recommends!
We are talking about the crypto casino, it is easy for customers who are gambling with crypto for a while, and for new players.

Unfortunately, I didn't find on website my favorite game, which is stated on another casinos, but it's not a problem.
As I just mentioned in positive part, this casino show me more pretty good games, which I like a lot. So, I couldn't say anything negative, sorry

Thank you so much for sharing your feedback! We appreciate having a lot of good customers, with their important to us opinion. We can assure you, this makes us stronger and better every time! Also, we want to emphasize, that we've already take on account, that we need to work on growing our variety of games much more. Your words like a motivation, which helps us to move in the right direction, hope you’ll do it with us!

user avatar

Good personal bonuses, all games can be played with cryptocurrency, friendly customer support. Withdrawing is fast without issues and no hidden fees.
Definitely recommend trying out this casino.

Site is still being improved, some consider crypto only as negative.
Sometimes games could have lower minimum bet amount.
Not much negative to say about this casino.

Thank you so much for your review! We really appreciate that, and our Bets.io team will try to do all their best in order to make player's stay and play in casino better! Moreover, we want to thank you for sharing your feedback about our website work. You're right, our appropriate is working 24/7 to improve all issues and provide our players with quality content. Hope we'll have an opportunity to meet You, as our player, in our casino again and again!

user avatar

Fast deposits and withdrawals all around great casino fast loading and very nice layout and customer support is next too nothing I suggest 100% play here.

I think there is nothing I don't like it's a mad crypto casino if you gamble with crypto its the spot the best and I've never had any problems so I couldn't say any thing negative, sorry

Thank you so much for your review! We really appreciate that and we will do everything possible to provide our favourite players with the best conditions, exclusive offers, personalized assistance and much more. Bets.io Casino is constantly improving, so your feedback is much appreciated. Kind regards, Bets.io team

user avatar

The site is easy to navigate and has dark mode with a nice layout for the eyes. Customer service is friendly and genuine and are there to help with whatever you need: from deposit, withdrawal, bonus and etc. Ton of games to play, no shortage of that.

Was verified the same day I joined. Fast forward to some days I had some nice winnings on the Monopoly and checked in with the support and they congratulated me and helped me with the withdrawal. Overall I'm happy with the site and feel very comfortable playing on bets.io with my crypto currency.

Only thing they accept is crypto for the moment but for me is not a big con. Some of the providers only deal with fiat but that goes on them and not the casino. I wish there was games from microgaming.

Dear Kahrs, Thank you for taking the time to share your valuable feedback regarding your experience at our casino. We truly appreciate your input, both positive and constructive. We're delighted to hear that you find our site easy to navigate and appreciate the user-friendly layout. Providing a visually appealing and comfortable gaming environment is one of our top priorities. Our customer service team is committed to providing friendly and genuine assistance to our players, and we're thrilled to hear that you've had positive interactions with them. Ensuring that our players have a smooth experience with deposits, withdrawals, and bonuses is essential to us. We're also pleased to know that you've enjoyed our wide selection of games. Offering a diverse range of gaming options is something we take pride in, and we're glad to hear there's no shortage of games for you to enjoy. Fast verification and prompt assistance with withdrawals are crucial aspects of our service, and we're delighted that you had a positive experience in this regard. Regarding your comment about accepting only crypto at the moment, we understand that it may not suit everyone, but we're continually evaluating our payment options to provide the best possible solutions for our players. We appreciate your understanding that some game providers deal exclusively with fiat currencies, which can influence our offerings. While we currently do not offer games from Microgaming, we constantly assess our game portfolio to provide a wide variety of choices. Your feedback on this matter is valuable, and we'll take it into consideration as we expand our game library. Thank you for choosing bets.io and for sharing your thoughts with us. We're pleased to hear that you feel comfortable playing with your cryptocurrency, and we look forward to providing you with an even better gaming experience in the future. If you have any further suggestions or questions, please do not hesitate to reach out to our support team. We're here to assist you. Best regards, Bets.io Team

user avatar

Excellent casino. Layout is really nice. Slot selection is good. Site runs without any lags and is super fast. Withdrawals under 10 minutes. Support is friendly and quick. This casino is worth a visit.

No big cons. Only minor thing is that the max bet when wagering could be higher. 0.15 mBTC is still ok though and matching max bet criteria of fiat casinos.

Dear PrinceNaseem, Thank you for taking the time to share your feedback about our casino. We greatly appreciate your positive comments and your thoughtful insights. We're thrilled to hear that you find our casino excellent and appreciate the layout and slot selection. Providing a visually appealing and smooth gaming experience is one of our top priorities. It's fantastic to know that our site runs smoothly without any lags and is super fast, and that you've experienced fast withdrawals in under 10 minutes. Our team is committed to ensuring quick and efficient services for our players, and your feedback reinforces our dedication. We're delighted that you've had positive interactions with our support team. Being friendly and responsive is essential to us, and we're glad to hear that you found our support to be just that. Regarding your comment about the maximum bet when wagering, we appreciate your feedback. We continuously assess our wagering requirements and maximum bet limits to ensure a fair and enjoyable gaming experience for all our players. Your input is valuable as we strive to enhance our offerings. Thank you for considering our casino worth a visit, and we look forward to providing you with an even better gaming experience in the future. If you have any further suggestions or questions, please feel free to reach out to our support team. We're here to assist you. Best regards, Bets.io Team

user avatar

Bets.io Casino News

Read all news about Bets.io Casino, check for updates and stay tuned for exclusive bonuses.

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Bet on Sports in Crypto: Bets.io Introduces Sportsbook via SOFTSWISS
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Bets.io Casino came out with exciting news for all sports lovers: following a partnership with SOFTSWISS Sportsbook, the online casino will soon introduce a sportsbook section on its website for the first time.By introducing a sports betting option to its existing lineup, the online casino aims to elevate the overall player experience while diversifying its offerings.Crypto Goes Sports: Bets.io Introduces SportsbookBets.io, founded by cryptocurrency enthusiasts, is known among casino enthusiasts as a gambling site with an extensive library of titles and innovative gameplay, with a heavy focus on cryptocurrencies.Operating under a Curaçao license, Bets.io caters to a niche audience that prefers cryptocurrencies over traditional fiat currencies.Following a seamless integration between the online casino and the gamified sports betting platform, SOFTSWISS Sportsbook, casino players now have access to an extensive array of over 200 sports, including esports. The betting odds are sourced from reputable providers such as Betradar and Oddin.gg. Additionally, sports enthusiasts can enhance their betting experience with a range of enticing bonuses, including Freebets and Comboboost.Bets.io will benefit from top-tier support and technical assistance from SOFTSWISS, including customising the platform to meet specific requirements and incorporating new functionalities as requested by the client.Business Enhancement Through Player Engamanet BoostCommenting on a newly forged partnership, Alexander Kamenetskyi, Head of SOFTSWISS Sportsbook, said that Bets.io is now poised to "enhance their business by increasing engagement and expanding their market reach. "Players will now have access to a wide range of sports, events, leagues, and tournaments," Kamenetskyi noted."We are excited about the opportunity to [...] offer our players something fresh and exciting," said a spokesperson for Bets.io.As part of the product ecosystem, the SOFTSWISS Sportsbook extends bonuses unique to the iGaming industry, along with the capability to launch jackpot campaigns centred around sporting events.

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