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Bets.io Casino

Bets.io Casino

The casino is restricted in your country.

Our Rating CasinoRank
7.7/10
CasinoRank
Player Rating 294 reviews
9.3/10
294 reviews
Complaint Response 25 complaints
2 days avg. 25 complaints

AskGamblers Quick Overview

Editor’s View

Bets.io Casino is a crypto-based casino that offers access to the world’s most popular video slots and table games. There’s also a live casino lobby with a variety of choices. You can buy crypto through their website if you’ve never used crypto. Everything you need is in the side menu, while players can also find helpful links in the footer.

What we like
  • Fast withdrawals
  • No payment fees
  • No verification checks
What we don’t like
  • Poor responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bets.io Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.bets.io/
Established
2021
Licences
Anjouan Gaming Board
Affiliate Program
Languages
English, French, German, Spanish, Japanese, Arabic, Turkish, Russian, Hindi, Portuguese, Chinese
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino, Sports

General Information about Bets.io Casino

Bets.io Casino has been at AskGamblers for some time now and has a high casino rating. Not only is the online casino rated highly by AskGamblers, but by our players too. You can read lots of genuine player reviews who have already tried and tested the casino, and our expert casino review is below.

If you enjoy casinos that accept crypto, you’ll be pleased to know that Bets.io is a crypto-exclusive casino, as no fiat options are available. But we’ll speak more about that below.

The casino is owned and operated by Bets Entertainments N.V. They are fully licensed and regulated by the Government of the Autonomous Island of Anjouan.

As well as being reviewed and rated at AskGamblers, the casino has received several industry accreditations and certifications. You can find more information regarding these at the foot of the casino.

StallCation

Complaints

Read the complaints other players have left for Bets.io Casino. Learn more about complaints.

Show all complaints
Gold Wheel stopped on 3 BTC Software manipulation proven by video 20 USDT credited instead VIP player
On May 26, 2026 , I spun the Gold Wheel promotion on Bets.io. The wheel clearly and visibly stopped on the 3 BTC prize (approximately 200,000 USD).
I have a full video recording (filename: Screenrecorder-2026-05-26) proving this beyond any doubt, as well as screenshots showing the wheel stopped on the 3 BTC sector with the arrow pointing directly at it, followed immediately by the system displaying a prize of only 20 USDT instead.

My VIP manager Andrew ([[email protected]](mailto:[email protected])) acknowledged receiving my video but claimed the wheel had not completed its animation. This is directly and visually contradicted by my video and screenshots, which clearly show the wheel fully stopped on 3 BTC.

I am a loyal daily VIP player with over 10,000 USD in deposits over the past year. Despite providing undeniable video proof of a clear software manipulation, Bets.io refuses to honor the legitimate winning and has provided no technical server-side evidence to support their claim.

Their responses have been contradictory and evasive — in one email mentioning withdrawal queues unrelated to this dispute, and in another claiming I would have received a notification if I had won, while my video clearly proves that the wheel stopped on 3 BTC.

I am requesting a full refund of all my deposits made on this casino platform. I have exhausted all direct communication channels with the operator without resolution.

Please find attached the email correspondence and screenshots. Unfortunately, the MP4 video file is too large to attach here, but I can send it directly to you via email if needed. The video is very clear and clearly shows the scam and the wheel stopping on 3 BTC.

Thank you in advance for your assistance, and I look forward to your response.

Kind regards,
Chart Pointer
56h left
€195,000
Unacceptable Delays During Withdrawal Process
Withdrawal Issues

I requested a withdrawal, and even after the 24‑hour timeframe, nothing was processed.
The withdrawal was rejected twice, each time with a different explanation:

- First, they claimed I hadn’t wagered an amount related to a previous deposit issue — even though my balance was already well above that amount.

- Then they rejected it again, saying there is a 2,000 USD daily withdrawal limit, something they never mentioned earlier.

Despite following all instructions correctly, my withdrawal is still pending, and no one can provide a clear timeframe. Access to the finance team is impossible.

Unresolved Deposit Problem (500+ USD Missing)

In early March, I accidentally deposited using the wrong network.
To return my own funds, Bets.io demanded a 150 EUR fee, which I paid on March 11.

Since then:
- The transaction is still pending
- No updates have been provided
- More than 500 USD of my money is still missing

This issue has been open for weeks with zero progress.
VIP Status With No Real Benefit

At some point they upgraded me to VIP, but nothing changed:
- No faster processing
- No priority support
- No access to finance
- No improvement in communication

The VIP label feels meaningless when the core issues remain unresolved.

Current Situation

At this moment, I am facing two major problems:
- My withdrawal has still not been processed
- My 500+ USD deposit (wrong network) is still unresolved, even after paying the required fee

Based on my experience so far, the platform’s handling of withdrawals, deposits, and communication is highly concerning.
Status unsolved Unresolved
$2,500
Withdrawal delay and poor communication from Bets.io

Dear AskGamblers Support Team,

My name is <removed>, and I am reaching out to you to file a formal complaint against the online casino Bets.io regarding an unresolved withdrawal issue and a lack of proper support from their team, despite my status as a VIP user.

On July 3rd, 2025, I submitted a withdrawal request of 1,000 USDT, after previously having a successful withdrawal of 10,000 USDT earlier this year. However, my recent withdrawal has been delayed for several days without any clear explanation. The casino staff repeatedly tells me that the request is “under additional review” due to internal procedures and high volume, but no concrete information or resolution timeframe is provided.

Despite reaching out through their live chat multiple times and speaking with different agents and my assigned VIP manager, Joe ([email protected]), I have only received vague responses and apologies. I’ve been told to “wait patiently,” and that they are “trying to speed it up,” but the issue has not progressed.

As a loyal and verified player, I find this unacceptable. I have followed all rules, and there has been no accusation of any terms violation or fraudulent behavior on my end. I feel that my rights as a customer are being ignored, and I am now concerned about the security of my funds.

I am kindly requesting AskGamblers' intervention in this matter. Please help me obtain a clear and fair resolution. All I want is for my rightful winnings to be processed and paid without further unnecessary delays.

I can provide chat transcripts and additional evidence upon request.

Thank you for your attention and support.

Status solved Resolved
$10,000
Delayed Withdrawals and Lack of Transparency on Bets io Request for Resolution and Reassurance needed

Dear AskGamblers Team and Bets.io Support,


I am writing this complaint as a recent user of Bets.io, a platform I chose based on positive ratings as well as positive reviews on AskGamblers.


After joining, I deposited a total of over 8,500 USDT and have had a generally smooth gaming experience. However, I am currently facing serious concerns regarding the withdrawal process that I hope can be addressed promptly and professionally.


Account Summary

Total Deposits: Over 8,500 USDT


Current Balance: 40,012 USDT

+

2 Pending Withdrawals: 1,300 USDT + 700 USDT (both pending for over 4 days now) (so total of 42,012 USDT)


Issues Experienced

1. Delayed Withdrawals

While deposits are credited instantly, my recent withdrawal requests have been pending for multiple (over 4) days. Despite repeated follow-ups, I have received only general responses such as “the finance team is busy” or “delays are due to online events.” No specific or consistent explanation has been provided.


2. Lack of Transparency

Both the customer support team and my VIP manager have been unable to give a clear timeline or reason for the delays. Explanations remain vague, leaving me uncertain about when or whether my funds will be processed.


3. Changing and Unclear Withdrawal Limits

I was informed of a 2,000 USDT daily, 5,000 USDT weekly, and 20,000 USDT monthly withdrawal limit ( which are limits that differ from those listed on Askgamblers)

Moreover, I was told these limits could be raised based on my activity level. In response, I increased my activity significantly. However, I have not received any update or confirmation since then.


Note on VIP Manager

I would like to clarify that my VIP manager has been professional, polite, and responsive throughout. However, despite his efforts, he has not been able to provide any actionable resolution or facilitate the processing of my withdrawal. I understand this may be due to internal processes beyond his control.


Request for Resolution

I respectfully request the following:


Clear Timeline: A specific and realistic timeline for when my current and future withdrawals will be processed.


Withdrawal Plan: A detailed plan outlining how I can successfully withdraw my balance, including any conditions or limits.


Transparency: Full disclosure of any security reviews, verification steps, or internal policies affecting withdrawals.


Equal Treatment: I expect withdrawals to be processed with the same speed and reliability as deposits, without added pressure to continue gambling.


Reassurance for Future Deposits: As someone who deposited a significant amount, I need confidence that future winnings—large or small—will be processed fairly and within a reasonable timeframe. I would also need to know that when I deposit large amounts, that I would be able to withdraw any amount I want from my balance.


I remain hopeful that this issue can be resolved amicably and promptly. I genuinely enjoy the platform and would prefer to continue playing on Bets.io, provided I can trust that winnings will be paid out transparently and reliably.


Thank you for your attention and support.


I am happy to present any other documents if needed

Status rejected Rejected
$17,100

Bets.io Casino Complaint Stats

Resolved 21 / 22
Avg. Amount $9,055
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
9.3/10 294 reviews

Top reviews from our players

GREAT casino easy layout, payments are easy, and plenty of options. Chat is great and responsive, and fixes problems on the spot, rather than fobbing you off with" we will contact the manager " all the providers like it, and good bonuses are offered.

Dear Metrula, It is a pleasure to have such nice customers like you. We really appreciate you taking the time to share your feedback and being so open. We are glad you are satisfied with the bonus program and the customer support of our casino. Furthermore, we hope to see you again in Bets.io Casino :) Best regards, Bets.io team

user avatar

Bets.io Casino is a great casino with lots of games, bonuses and quick payouts. Support willing to help 24/7. Attention because it can be addictive, good luck and an interesting game!!

Dear bibigugu777, Seeing that you had a 10-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Bets.io Casino. We would be glad to assist you at any time again. May good luck and fortune always be on your side! Best regards, Bets.io team

user avatar

Super casino. Cool welcome bonuses. Large selection of games and providers. Casino is very pleasant and very easy to move around. Casino graphics are nicely composed and colorful. I highly recommend it.

Dear Joaka1987, We appreciate you sharing such positive feedback! It pleased us that you find our casino a convenient place for playing. Every effort is made to make our customers' experience on our site as enjoyable as possible and reward them for their activities. Feel free to contact us at any time convenient for you. We are working round the clock and always ready to help you. Best of luck to you! Best regards, Bets.io team

user avatar

Good looking casino with a lot of games and providers. Once I needed to solve problem, the chat was very efficient. For that moment I can recommend this Casino ;) I can easily increase my balance thanks to the bonuses. Of course, there are losses, but they are not too upsetting.

Dear Wizoo92, We appreciate your feedback! Our team glad to hear that you like playing in our casino. In addition, our support team always do it's best to prevent any issues with games. You may always contact our support team via live chat or email to receive more information if any case occurred. Our support team works 24/7 and is always ready to help, so feel free to contact them at any time. May luck be with you! Best regards, Bets.io team

user avatar

Good crypto casino with nice looking and easy navigation site. Top providers and games. Nice bonus from deposits and for me awesome cashback (daily and weekly) withdraws without KYC so is good casino for people who didn't like to send 100 emails to verify their account.

Dear Brania, Our team is pleased to hear that you have such a great time in our casino. And it's great to know, that you're satisfied with the games we offer on our site. We always try to make verification and withdrawal processes as easy as they can be, so players may receive their winnings as soon as possible. If you have any questions, you may contact our support team via email or live chat. We are working round the clock to help players on any part of the day. Best regards, Bets.io team

user avatar

Looks nice, lot of good game providers. Crypto payments and withdrawals which will be very fast. Probably I will stay at that casino for longer. For sure will be nice.

Dear LadyDee, We appreciate the feedback you provided. Thank you for letting us know about your satisfaction with our casino's wide selection of games. Our support team is committed to being a friend to our customers and helping them with any issues they may have. Moreover, we want to ensure that our customers feel protected and that their withdrawals are processed as quickly and safely as possible. Wishing you good luck and lots of wins. Hope to see you again! Best regards, Bets.io team

user avatar

A good casino if someone likes to play crypto and expects quick payouts. Plenty of game providers, smooth and good looking site. I recommend the casino.

Dear adon98, We really appreciate the kind words about our casino and do our best to stay relevant and helpful in order to provide you with high-quality assistance. Your feedback is enormously valuable to us, so we greatly appreciate you taking the time to share your experience from our casino. Have a wonderful day. Warm regards, Bets.io team

user avatar

The casino looks really interesting. A very wide selection of suppliers and payment methods. The site visually looks very nice, with everything in its place, pleasant service, and very interesting start bonuses for new players. I heartily recommend it.

I didn't find no deposit bonus for registration, it's not main one, but all users like different free presents. It will be better to provide freespins for new players.

Dear Angma6, Thank you for taking the time to share your feedback with us. We greatly appreciate your insights and comments regarding your experience at our casino. We're delighted to hear that you find our casino interesting and appreciate the wide selection of game suppliers and payment methods we offer. Providing a visually appealing and user-friendly website is one of our top priorities, and we're thrilled that you found our site visually pleasing. We're also pleased to know that you found our service enjoyable and our start bonuses for new players intriguing. Your recommendation is truly appreciated. Regarding the no deposit bonus for registration, we understand that many players enjoy such incentives, and we continuously evaluate our bonus offerings to provide the best value to our players. While we may not currently offer a no deposit bonus, your suggestion of providing free spins for new players is valuable feedback. We'll certainly consider it as we refine our bonus structure to enhance the overall gaming experience. Your feedback is essential in helping us improve and cater to the preferences of our players. We thank you for choosing our casino and for taking the time to provide your insights. Should you have any further suggestions or questions, please do not hesitate to reach out to our support team. We're here to assist you and ensure you have an enjoyable gaming experience. Once again, thank you for your feedback, and we look forward to serving you better in the future. Best regards, Bets.io team

user avatar

I don't have a bad opinion about this website, reliable operators, everything is on level, I'm happy with it. Everything is going smoothly with payments and withdrawals I am surprised.

Dear Paulinexx, Thank you for the wonderful review and for taking the time to share your feedback with the Bets.io Casino. Your comment has given us valuable insight into the services that we provide on our website. We sincerely wish you more luck and more achievements! Warm regards, Bets.io team

user avatar

My opinion about your casino is quite mixed because you don't have access to regular currencies only to cryptocurrencies, but you do have access to games that will please all users and I hope your casino will be successful in the world of gambling.

Dear Karaken77, We appreciate you sharing your feedback with Bets.io casino! You can find a wide range of cryptocurrencies on our site. Our team is laying itself out to make the use of our casino convenient for our dear players. It was a pleasure to read about your experience. If you have any questions, feel free to contact us any time you need. We are working 24/7 and always willing to help. Hope you will continue to enjoy playing at our casino. Wishing you all the best! Best regards, Bets.io team

user avatar

Bets.io Casino News

Read all news about Bets.io Casino, check for updates and stay tuned for exclusive bonuses.

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Bet on Sports in Crypto: Bets.io Introduces Sportsbook via SOFTSWISS
Industry Bet on Sports in Crypto: Bets.io Introduces Sportsbook via SOFTSWISS

Bets.io Casino came out with exciting news for all sports lovers: following a partnership with SOFTSWISS Sportsbook, the online casino will soon introduce a sportsbook section on its website for the first time.By introducing a sports betting option to its existing lineup, the online casino aims to elevate the overall player experience while diversifying its offerings.Crypto Goes Sports: Bets.io Introduces SportsbookBets.io, founded by cryptocurrency enthusiasts, is known among casino enthusiasts as a gambling site with an extensive library of titles and innovative gameplay, with a heavy focus on cryptocurrencies.Operating under a Curaçao license, Bets.io caters to a niche audience that prefers cryptocurrencies over traditional fiat currencies.Following a seamless integration between the online casino and the gamified sports betting platform, SOFTSWISS Sportsbook, casino players now have access to an extensive array of over 200 sports, including esports. The betting odds are sourced from reputable providers such as Betradar and Oddin.gg. Additionally, sports enthusiasts can enhance their betting experience with a range of enticing bonuses, including Freebets and Comboboost.Bets.io will benefit from top-tier support and technical assistance from SOFTSWISS, including customising the platform to meet specific requirements and incorporating new functionalities as requested by the client.Business Enhancement Through Player Engamanet BoostCommenting on a newly forged partnership, Alexander Kamenetskyi, Head of SOFTSWISS Sportsbook, said that Bets.io is now poised to "enhance their business by increasing engagement and expanding their market reach. "Players will now have access to a wide range of sports, events, leagues, and tournaments," Kamenetskyi noted."We are excited about the opportunity to [...] offer our players something fresh and exciting," said a spokesperson for Bets.io.As part of the product ecosystem, the SOFTSWISS Sportsbook extends bonuses unique to the iGaming industry, along with the capability to launch jackpot campaigns centred around sporting events.

Join the "Non-Stop Drop 1kk" Tournament and Grab Your Prize!
Promotion Join the "Non-Stop Drop 1kk" Tournament and Grab Your Prize!

Bets.io Casino and Playson have hosted the "Non-Stop Drop 1kk" Tournament since December 2022. It has also been dropping prizes since December, with monthly prize pools of €150,000 to €200,000. It is one of the most massive tournaments from Playson so far, and there is still some time left for you to take part and try your luck.No Points or LeaderboardsThe prize pools for April and May are €150,000 each month, and wins happen randomly after each qualifying bet.Players can win up to €5,000 after any bet, and one player can win multiple Cash Blast prizes during the tournament.Since the wins are random and can happen after each bet, there are no points, rankings or leaderboards. Every player can win a prize, no matter how much they bet and how many times.Little Over a Month Left to ParticipateYou have a chance to win your share of the prize pool until 31 May. All you have to do to qualify for one of the prizes is head to Bets.io Casino and make bets of at least €0.20 in one (or more) of the 20 participating Playson slots.This promotion is available in real mode only, and you can spin the reels of your favourite slots among the 20, like Lion Gems: Hold and Win, Hit the Bank: Hold and Win or Luxor Gold: Hold and Win, to participate in the tournament.If you are a fan of Playson slots, this could be your chance to win some cool prizes while having fun. Good luck!

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