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Bets.io Casino

Our Rating CasinoRank
8.3/10
CasinoRank
Player Rating 248 reviews
9.4/10
248 reviews
Complaint Response 21 complaints
2 days avg. 21 complaints

AskGamblers Quick Overview

Editor’s View

Bets.io Casino is a crypto-based casino that offers access to the world’s most popular video slots and table games. There’s also a live casino lobby with a variety of choices. You can buy crypto through their website if you’ve never used crypto. Everything you need is in the side menu, while players can also find helpful links in the footer.

What we like
  • Fast withdrawals
  • No payment fees
  • No verification checks
What we don’t like
  • Poor responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bets.io Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.bets.io/
Established
2021
Licences
Anjouan Gaming Board
Affiliate Program
Languages
English, French, German, Spanish, Japanese, Arabic, Turkish, Russian, Hindi, Portuguese, Chinese
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino, Sports

General Information about Bets.io Casino

Bets.io Casino has been at AskGamblers for some time now and has a high casino rating. Not only is the online casino rated highly by AskGamblers, but by our players too. You can read lots of genuine player reviews who have already tried and tested the casino, and our expert casino review is below.

If you enjoy casinos that accept crypto, you’ll be pleased to know that Bets.io is a crypto-exclusive casino, as no fiat options are available. But we’ll speak more about that below.

The casino is owned and operated by Bets Entertainments N.V. They are fully licensed and regulated by the Government of the Autonomous Island of Anjouan.

As well as being reviewed and rated at AskGamblers, the casino has received several industry accreditations and certifications. You can find more information regarding these at the foot of the casino.

StallCation

Complaints

Read the complaints other players have left for Bets.io Casino. Learn more about complaints.

Show all complaints
Bets.io Casino - Withdrawal delay and poor communication from Bets.io

Dear AskGamblers Support Team,

My name is <removed>, and I am reaching out to you to file a formal complaint against the online casino Bets.io regarding an unresolved withdrawal issue and a lack of proper support from their team, despite my status as a VIP user.

On July 3rd, 2025, I submitted a withdrawal request of 1,000 USDT, after previously having a successful withdrawal of 10,000 USDT earlier this year. However, my recent withdrawal has been delayed for several days without any clear explanation. The casino staff repeatedly tells me that the request is “under additional review” due to internal procedures and high volume, but no concrete information or resolution timeframe is provided.

Despite reaching out through their live chat multiple times and speaking with different agents and my assigned VIP manager, Joe ([email protected]), I have only received vague responses and apologies. I’ve been told to “wait patiently,” and that they are “trying to speed it up,” but the issue has not progressed.

As a loyal and verified player, I find this unacceptable. I have followed all rules, and there has been no accusation of any terms violation or fraudulent behavior on my end. I feel that my rights as a customer are being ignored, and I am now concerned about the security of my funds.

I am kindly requesting AskGamblers' intervention in this matter. Please help me obtain a clear and fair resolution. All I want is for my rightful winnings to be processed and paid without further unnecessary delays.

I can provide chat transcripts and additional evidence upon request.

Thank you for your attention and support.

staus Resolved
$10000
Bets.io Casino - Delayed Withdrawals and Lack of Transparency on Bets io Request for Resolution and Reassurance needed

Dear AskGamblers Team and Bets.io Support,


I am writing this complaint as a recent user of Bets.io, a platform I chose based on positive ratings as well as positive reviews on AskGamblers.


After joining, I deposited a total of over 8,500 USDT and have had a generally smooth gaming experience. However, I am currently facing serious concerns regarding the withdrawal process that I hope can be addressed promptly and professionally.


Account Summary

Total Deposits: Over 8,500 USDT


Current Balance: 40,012 USDT

+

2 Pending Withdrawals: 1,300 USDT + 700 USDT (both pending for over 4 days now) (so total of 42,012 USDT)


Issues Experienced

1. Delayed Withdrawals

While deposits are credited instantly, my recent withdrawal requests have been pending for multiple (over 4) days. Despite repeated follow-ups, I have received only general responses such as “the finance team is busy” or “delays are due to online events.” No specific or consistent explanation has been provided.


2. Lack of Transparency

Both the customer support team and my VIP manager have been unable to give a clear timeline or reason for the delays. Explanations remain vague, leaving me uncertain about when or whether my funds will be processed.


3. Changing and Unclear Withdrawal Limits

I was informed of a 2,000 USDT daily, 5,000 USDT weekly, and 20,000 USDT monthly withdrawal limit ( which are limits that differ from those listed on Askgamblers)

Moreover, I was told these limits could be raised based on my activity level. In response, I increased my activity significantly. However, I have not received any update or confirmation since then.


Note on VIP Manager

I would like to clarify that my VIP manager has been professional, polite, and responsive throughout. However, despite his efforts, he has not been able to provide any actionable resolution or facilitate the processing of my withdrawal. I understand this may be due to internal processes beyond his control.


Request for Resolution

I respectfully request the following:


Clear Timeline: A specific and realistic timeline for when my current and future withdrawals will be processed.


Withdrawal Plan: A detailed plan outlining how I can successfully withdraw my balance, including any conditions or limits.


Transparency: Full disclosure of any security reviews, verification steps, or internal policies affecting withdrawals.


Equal Treatment: I expect withdrawals to be processed with the same speed and reliability as deposits, without added pressure to continue gambling.


Reassurance for Future Deposits: As someone who deposited a significant amount, I need confidence that future winnings—large or small—will be processed fairly and within a reasonable timeframe. I would also need to know that when I deposit large amounts, that I would be able to withdraw any amount I want from my balance.


I remain hopeful that this issue can be resolved amicably and promptly. I genuinely enjoy the platform and would prefer to continue playing on Bets.io, provided I can trust that winnings will be paid out transparently and reliably.


Thank you for your attention and support.


I am happy to present any other documents if needed

staus Rejected
$17100
Bets.io Casino - Delay in Withdrawals Money Promised Instant Payouts
I don’t know what fast withdrawals people are talking about in the reviews below, but in my case, this crypto casino took exactly 12 hours to process my first withdrawal of $3800. They said it was because it was my first withdrawal, so I stayed calm, trusted them, and let it slide. However, after my second deposit of $1000 and winning $10,000, they haven’t been able to process the withdrawal for over 24 hours now. So, there’s absolutely no talk of fast withdrawals here.

I don’t see the point of playing in a casino like this when I can play on platforms like Stake or BC Game, which have instant withdrawals. After my first deposit of $500, they gave me some so-called "VIP role" with a VIP manager, but honestly, the manager is completely useless—just an empty title with no real help.


And so, my main complaint is that the withdrawal of my last winnings of $10,000 has already taken more than 24 hours, which is unacceptable for a crypto casino. Moreover, I do NOT use ANY bonuses—absolutely none. Yet, the withdrawal still hasn’t been processed.

Their statement, which they’ve now sent me for the second time, clearly proves to be a lie. The statement reads: "Why wait when you’ve won? Enjoy the freedom of instant withdrawals."

I also have a complaint about the so-called VIP status, where they promised assistance with withdrawals. There is absolutely no help—my manager simply says, "I’m waiting for updates from them along with you." How ridiculous does that sound? :)
staus Rejected
$10000
Bets.io Casino - I have the impression that they may be hoping I cancel my withdrawal
Dear AskGamblers,

I hope this message finds you well.

Over the past few days, I have experienced significant winnings at the casino Bets.io. According to their terms and conditions, they explicitly state that withdrawal requests are processed within 30 minutes. However, I have made multiple withdrawal requests, each taking at least 3 hours to complete, but I did eventually receive the funds.

However, as of yesterday, I won an amount of 0.2 BTC and 7.8 ETH. The BTC withdrawal has now been pending for almost 20 hours, while I decided to cancel the initial ETH withdrawal and re-request the funds in smaller amounts of 1.5 ETH each.

Every time I inquire about the status of the withdrawals, I am told that my request is "in the queue," but I cannot shake the feeling that the process is not being handled fairly. I have the impression that they may be hoping I cancel my withdrawal, which is causing me concern.

For the record, I have not used or accepted any bonuses during my time playing at Bets.io. I have always refused them, as I play exclusively on Evolution's roulette games, including Lightning Roulette and other roulette tables from the same provider.

I would greatly appreciate any assistance or guidance you can offer in this matter, as I am beginning to lose confidence in the platform’s commitment to its stated withdrawal processing times.

Thank you in advance for your attention to this issue. I look forward to your prompt response.

Best regards,
staus Resolved
€13800

Complaint Statistics

Resolved 18
Avg. Amount $ 10,332
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
9.4/10 248 reviews

Top reviews from our players

I deposited 12$ and managed to cash out 700$. Not only the winnings but the withdrawal system is so good and unbeatable. Would top this crypto casino over any other hands down!!

I would not change anything about them. honestly. I have no complains since I won 700$ just after registering. They definitely deserve more recognition!

Hi there! It's such a pleasure to meet You here, as our valuable customer! Your kind words bring us confidence and motivation to create the best gambling platform ever! Currently, - we have had an update recently and now all withdrawals are almost instant, and instead of wager x3, we have wager x1. Isn't it wonderful? Moreover, recently, we've added a brand-new Loyalty System with amazing prizes, like Weekly Cashback and Mystery Boxes with freespins and cash prizes! So, do not hesitate, check out our terms by following this link: https://www.bets.io/promotions and start making more bets in order to reach a new high level:) Stay tuned and the lady luck will come for you! Always yours, Bets.io team

user avatar

I really like this site because it has a very large selection of games and constantly appears new ones, especially since I like to play slots. The site also gives great bonuses for new players and regular players. Personally, I also recommend taking part in tournaments - the site has several offers and you can choose which you like. So that’s why my rating is 4.

Hello there, Wenyuah! Thank you for leaving your sincere feedback. We value that a lot! We are really glad that you enjoy the game range on our website, and that you are satisfied with our site in general. That's right, that we have wonderful tournaments. However, except them, we have also monthly lottery, so do not lose your chance to become a new winner! Our team always comes up with new bonuses, so stay turned on in order not to miss any new of them! By the way, you may find the best offers in our official telegram channel: https://t.me/bets_io_channel. Meanwhile, we are on our way of building a community among our users, so do not stay away and break into our live chat -https://t.me/bets_io_eng_chat. Thank you once again and good luck! With Love, Bets.io team

user avatar

Hello! I woudl like to say just a lots of good words about this casino. High winnings, lots of bonuses, very nice and friendly support. Just deposit and win!

Hmm.. hard to say becouse I dont have nothing bad to say about this casino. Didnt get any bad moments yet so only think what you can dislike its this. You get bored of winnings, but I think thats better way to play :)

Hello there, Hondziuuu! Thank you for your kind words, we appreciate it! It is really valuable for us to hear such encouraging words about our service, since we put our soul in creating it! We will do our best to keep it that way or even better in the future! What is more - our team is always coming up with excellent bonus offers for our loyal clients, so do not lose a chance to become one of them! By the way, this summer we have two local tournaments, that renew each week with a prize pool of 5000 USDT and 5000 Free spins. By playing your favourite games with us, you get a chance to become a new winner! And you have an opportunity to become a winner each week. Isn't it amazing? You should try your luck there! Thank you once again for your kind words, and good luck! With Love, Bets.io team.

user avatar

Decent range of fun games and established providers. Pleasantly surprised at how fast my withdrawals go through. Great crypto support. Nice promos and interesting tournaments (the latter of which I will need to check out shortly!).

You can change the main balance from crypto to fiat, but not inside a game (at least I could not figure out how to). Can't find anything else to criticize really - I wish more casinos were as efficient as this one.

Hello there! Thank you for your awesome feedback, much appreciated. Bets.io team works hard to bring the best to our customers, and we are really glad to know that you appreciate our efforts. Our main goal for a while was to make a withdrawal process as simple and fast as possible, and according to your words, we have succeeded in it. Moreover, we always try to come up with mind-blowing promos and tournaments. And by the way, the new tournament will be launched soon, so if you enjoyed the previous one, you should give this one a try as well. Just between us - the race promises to have a great winning pool! Unfortunately, right now the feature to see balance in fiat currency inside the game is not added, however, as we value each and every player and always improve our platform, we will take into account your wish to see balance that way as well, so we hope in the nearest future it will be added. Thank you once again for your review, it helps us to become even better. Have a nice day, and good luck! With Love, Bets.io team

user avatar

Overall, I think the casino is very successful. Crypto-based casinos are very important to me anyway; since the payments just arrive so quickly. For the first payment there is a 100% bonus. Otherwise regular offers and the game selection is clear but contains the most important things.

The game selection or provider selection could be larger.
Other than that, I don't know what else to write here.

The live chat also gives out gifts for the hustlers among you from time to time. Regards

Hello there! Thank you for your sincere feedback, we value that a lot! You must be super lucky since you have received our special first deposit offer, while normally we do not have it. Instead, we have a mind-blowing daily cashback up to 20%, that credits to your account automatically! Isn't it crazy? What is more, we are working on widening the provider section on our website, and as soon as possible the range of games will be bigger! Thank you once again for your review! You help us to improve the platform, and bring smiles with kind words! Let the fortune embrace you, and step on an adventure with us! With Love, Bets.io team.

user avatar

At first I was skeptical made two deposits they went through so I played a little I liked it so much contact support to ask about my bonuses and they respond with 50 free spins love this site will play more. I do recommend this for anyone to come and play it's legit and real thanks

Hello there! Thank you for your wonderful review! Every day, we are working on making our customer support the best one, and positive feedback from our customers confirms that we are on the right way. What is more, it brings us happiness to know that our platform gives you that kind of satisfaction that you have been looking for. I promise you, that we will keep it that way and even do all the best, and in case you have any ideas on the improvement of our site or customer service, do not be shy to share them with our support team, since they are available round the clock for your convenience. Stay turned on, and do not miss our updates! With Love, Bets.io team

user avatar

I like the games it has, had many to choose from and the graphics on the site are stunning, chat is just seconds away if you need it and have a bot to ask questions to as well! Winning isn't a problem, would tell anyone to play here if they enjoy large size of game choices

To be honest, the games do buffer every now and then but that's gonna happen, and it's not even a lot of times it's a small amount, but that's all that's negative about the place I love it here

Thank you for your awesome feedback, we really appreciate it. Especially, our support team, which is full of professionalism and enthusiasm and always are happy to assist our customers in the best way! Regarding the technical game maintenance, our appropriate department has just received new information from your review and will do all their best to improve game's play mode better. Moreover, you can be sure, that we will bear in mind your important kind of feedback and do everything possible to make this process more qualitatively! All the best!

user avatar

Friendly interface for mobile devices. Easy account registration and verification. A wide selection of games and tournaments. Professional live chat service. Fast withdrawals and deposits. I definitely recommend the huge amount of bonuses and promotions.

Your review today brings our team so many smiles, thank you! It makes us to feel that all we do is correct, and our customers value it as well. Thank you for being so nice, we appreciate it. And we will make efforts to remain the best casino for you and other users. We can assure you, that the future prepared a lot of great news at our casino. So stay turned on and be blessed by success!

user avatar

The site runs smoothly and is very user friendly, it uses many different gaming providers which then allows the site to have a wide selection of games to cater to all your needs

There isn't anything I dislike about this casino. I have always had a very enjoyable time playing here. if I had to choose one thing it's that I can't play rival software here. I like a couple of slots from there.

Thank you for sharing us with your opinion. We're appreciating such kind of your personal experience and feedback in our casino! Bets.io casino provide players with so much different and only reliable providers, but never forget to work on expanding the range of game providers on our website. So, you can be sure in further detection your favourite slots on Bets.io. By the way, did you hear, that currently "Drops & Wins" Tournament takes place on our website, and you can try to take a part with cool prizes and with a high chance to win? If so, do not miss it, and be the first, who will try all by himself! All the best!

user avatar

Excellent, prompt customer service via live chat. Verification of my wallet address was almost instant !
LTC cashout was within minutes of requesting it. I didnt experience any issues with any of the games. I am in Australia and everything was fine. If other people have issues with their VPN i suggest using a decent VPN provider. Too easy mate hey.

Really, there was nothing for me to dislike about this amazing site. I am sure it will continue to do well in the future. Nothing negative for me to write.

Hello there, Thank you for your awesome feedback, we really appreciate it. We are doing our best to bring a smile to our customers, so we really value your satisfaction with our platform. Also, we have made efforts to make the verification process as simple as possible, and it is good to know that you love it! We promise to keep it that way, and make everything even better every single day! By the way, have you checked all our features? If not, it is the best time to give it a try! Thank you once again, we appreciate your opinion a lot, and have a nice day! With Love, Bets.io team.

user avatar

Bets.io Casino News

Read all news about Bets.io Casino, check for updates and stay tuned for exclusive bonuses.

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Bet on Sports in Crypto: Bets.io Introduces Sportsbook via SOFTSWISS
Industry Bet on Sports in Crypto: Bets.io Introduces Sportsbook via SOFTSWISS

Bets.io Casino came out with exciting news for all sports lovers: following a partnership with SOFTSWISS Sportsbook, the online casino will soon introduce a sportsbook section on its website for the first time.By introducing a sports betting option to its existing lineup, the online casino aims to elevate the overall player experience while diversifying its offerings.Crypto Goes Sports: Bets.io Introduces SportsbookBets.io, founded by cryptocurrency enthusiasts, is known among casino enthusiasts as a gambling site with an extensive library of titles and innovative gameplay, with a heavy focus on cryptocurrencies.Operating under a Curaçao license, Bets.io caters to a niche audience that prefers cryptocurrencies over traditional fiat currencies.Following a seamless integration between the online casino and the gamified sports betting platform, SOFTSWISS Sportsbook, casino players now have access to an extensive array of over 200 sports, including esports. The betting odds are sourced from reputable providers such as Betradar and Oddin.gg. Additionally, sports enthusiasts can enhance their betting experience with a range of enticing bonuses, including Freebets and Comboboost.Bets.io will benefit from top-tier support and technical assistance from SOFTSWISS, including customising the platform to meet specific requirements and incorporating new functionalities as requested by the client.Business Enhancement Through Player Engamanet BoostCommenting on a newly forged partnership, Alexander Kamenetskyi, Head of SOFTSWISS Sportsbook, said that Bets.io is now poised to "enhance their business by increasing engagement and expanding their market reach. "Players will now have access to a wide range of sports, events, leagues, and tournaments," Kamenetskyi noted."We are excited about the opportunity to [...] offer our players something fresh and exciting," said a spokesperson for Bets.io.As part of the product ecosystem, the SOFTSWISS Sportsbook extends bonuses unique to the iGaming industry, along with the capability to launch jackpot campaigns centred around sporting events.

Join the "Non-Stop Drop 1kk" Tournament and Grab Your Prize!
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Bets.io Casino and Playson have hosted the "Non-Stop Drop 1kk" Tournament since December 2022. It has also been dropping prizes since December, with monthly prize pools of €150,000 to €200,000. It is one of the most massive tournaments from Playson so far, and there is still some time left for you to take part and try your luck.No Points or LeaderboardsThe prize pools for April and May are €150,000 each month, and wins happen randomly after each qualifying bet.Players can win up to €5,000 after any bet, and one player can win multiple Cash Blast prizes during the tournament.Since the wins are random and can happen after each bet, there are no points, rankings or leaderboards. Every player can win a prize, no matter how much they bet and how many times.Little Over a Month Left to ParticipateYou have a chance to win your share of the prize pool until 31 May. All you have to do to qualify for one of the prizes is head to Bets.io Casino and make bets of at least €0.20 in one (or more) of the 20 participating Playson slots.This promotion is available in real mode only, and you can spin the reels of your favourite slots among the 20, like Lion Gems: Hold and Win, Hit the Bank: Hold and Win or Luxor Gold: Hold and Win, to participate in the tournament.If you are a fan of Playson slots, this could be your chance to win some cool prizes while having fun. Good luck!

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