Page 3 – Player Reviews for BetChain Casino

I like how much games they have, it's really a lot, and they are from nice providers like Habanero and BetSoft, I like them a lot.

Also, here I made bets with fiat currency and crypto, and it was comfortable. Easy navigation, nice bonus, not much to say.

Though, I wouldn't give their support five stars. They respond not fast and they doesn't answer questions properly. Thanks god, my questions weren't of big importance, but still.

Nothing. Their page is so busy and changes from one promo to the next so fast it eats a lot of resources on chrome. There support is terrible, there informative pages very confusing, they are giving out free spins on games they don't even carry, and did I mention the support is really really bad. Hours waiting for live support and going on a week with no response to email.

TLDR
Don't give them any money. Don't play here. So many better places to enjoy your spins (or whatever).

Where to begin? I am glad that I only deposited the minimum with these guys. OK so for starters, they offer some great sounding bonuses for depositers. The problem starts with your profile page, the bonuses are displayed in such a wonky conveluded way that it is impossible to tell which free spins belong to which bonus. The bonus I got with my deposit was 200 spins over several days on diamond duke (I love this slot it's always good to me) Problem with this? They don't carry diamond duke, at least not for me. I mean, it's not even an option on the search. So, now I've paid into this bonus on something I can't use. Easily solved, many casinos offer spins on games that aren't available in Canada. Live support usually just snaps their fingers and the freespins fairy gives me spins on a different game. Not at betchain. The answer I got (after waiting 45 minutes for somebody to show up and thats a whole nother problem) was "I'm sorry, I cannot offer you another bonus at this time". The live support. Most of the casinos I play at online have a text field so you can prewrite your comment concern or question before the agent arrives in chat. Not betchain, and what's worse is the support is sparse. I sat at my computer waiting 45 minutes the last time. The previous time (for the same issue regarding spins on a game they don't carry) I waiting for 2 hours before I finally passed out to wake up and see on my screen that the agent answered, gave me 30 seconds to respond then closed chat. I emailed them regarding the support problem and the free spins issues. That was six days ago with no response yet. There are so many fantastic Casinos to play at. Luckland, Spinland, Karamba, Casinojefe, Justspin, Slotjoint, Videoslots....just to name a few (and I'll review them over time) I will not be giving betchain another penny because somehow I doubt they make it easy to get that penny back when I win.

They expect you to know you have to contact support every single time you make a deposit and before you use the deposit after reaching silver VIP status to get any bonus whatsoever. Support staff aren't helpful whatsoever and do everything they can to not give you the bonuses they have stated on their site. Complete garbage. Just take your business elsewhere.

I played at this casino for about 1 ½ years and never had any problems. I won a few times. I liked the games and the layout of the casino. This was 1 of my favorite casinos and I had a shortcut on my desktop for them.

The last 2 times I withdrew about $90, which was almost the same amount as my deposit. My balance kept going up and down and I felt lucky not to have lost. The last time I withdrew it took hours, much longer than usual and I had to contact the live chat to get my withdraw. Just last week I was going to deposit and a pop up came on the screen asking for my nickname and to check what country I was from. The USA was not listed, but I was aware of this. I asked the live chat does this mean I can’t play here? They said yes and disabled my account.

They recently changed there VIP program around without informing the players.
When joined BetChain although I wouldn't get all the benefits as a silver status VIP member, you could still got bonuses. For instance, I got 10 freespins every Friday as long as I made a deposit within the past month. Non-status players could also get 50% reloads and Cashback Tuesdays.

Now you now have to spend approx $1,000 to get just 1 comp point and need 100 comp points to reach silver status

Been playing here since beginning of 2015. They have decent selection of games although I would love to see some new slot providers for my side of the globe.
There are some things that have changed which I will talk about in the dislike column.
Support was really good here, however they seemed to change the service so now instead of the support staffs name it just say "support agent" but they are still friendly & helpful. They host a few tournaments every week & month which is cool.

Currently there are two things that happened at Betchain. First is they recently changed there VIP program around without informing the players, which affected me greatly.

Since I joined Betchain back in 2015 you start out as a no-status member, meaning no VIP status. So although you wouldn't get all the benefits as a silver status VIP member, you could still got bonuses. For instance, I got 10 freespins every Friday as long as I made a deposit within the past month. This was one particular bonus they were known for. Non-status players could also get 50% reloads which I personally don't care for and Cashback Tuesdays.

Now once a player gets to Silver status, they get 20 freespins instead of 10 every Friday, bigger reload bonuses and so on.
Now it took me over 2 years to get Silver status VIP membership. The reason it took that long for me was because you get 1 comp point for every 100mbtc (0.1 Bitcoin) wagered. It's a lot tougher than it sounds especially when 0.1 Bitcoin equaled $2,000 just last year during it's peak. That means I had to spend $2,000 to get just 1 comp point and needed 100 comp points to reach silver status. Crazy!

Anyway, I finally earned silver status membership like a month or two ago. What would you know but just a week or two after I get silver, Betchain takes it away by completely restructuring there VIP program making what was once silver now becomes bronze status.
As a result I get downgraded and lost silver status benefits like my 20 free spins every Friday Now I get Zero free spins every week. I'm sorry but that's just wrong! You don't downgrade the players to a lower VIP status after they have already achieved it. You keep the current players where they are and incorporate the changes for new players. That is really messed up.
That got me so upset and as a result haven't played here like I used to.

I didn't find anything good in this casino. I advise everyone to read as many reviews about this casino on the Internet as possible. Its dreary interface puts me to sleep.

Personally, I left there 500 euros and did not withdraw a cent. I did not give the game at all and 17 of the deposits left there. Got to Bitchin by chance, looking for another casino. Be careful and look for information better.

This is best casino which I play recently.
Lot of providers.
Chat support friendly, helpful and fast.
Fast verification and withdraw, almost instantly.
I had lucky here and with every deposit made I cashout easy.

I only would like to have providers like playngo, redtiger...

I have been playing here for over 3 years. They have a good variety of games and take a few different cryptocurrencies. They also give you free spins on fridays.

I am very disappointed with betchain right now. As I have mention I have been playing here for 0ver 3 years. I have always used the same bitcoin address since I started playing here. I have made 512 deposits with that address. Well apparently, 4 days ago they switched companies that handle the transactions and as a result they changed everyone's deposit addresses. So, today when I made my deposit and it didn't show up I ask support what was going on to which She told me how they recently changed everyone's deposit addresses. She said an email went out to inform the players (4 days ago) and that there was nothing she could do, the money was lost. Betchain sends out one email after years of using the same address, one email to let everyone know. The least you could of done was credit my account with the deposit that should have been there. It wasnt even a big deposit. Wow.

This casino was everything you could want in an online casino
Quick signup easy fast deposits

Lots of games

I had an issue with the deposits thru etransfer i ended up sending the same deposit twice but they wont credit me for it ? I tried support and just get the run around

- They got lot of providers and games
- The site is easy to navigate through
- Good support
I enjoy their promotions,
especially the friday free spins for a month deposit (really good to try the games)

I signed up through an afiiliate link with free spins but didn't receive them, but this is not a casino's fault, I talked to the support and they said that it wasn't an affiliate link


Summing up I had no problems with the casino

Decent Bitcoin/Crypto Casino with reasonably fast withdraw times
Good sign up bonuses giving the ability to "try" the games on offer
I personally have had no issues with BetChain Casino

Limited games some more wouldn't hurt but for what it is you can't complain

BetChain is one of the good casino's out there. Solid variety of games, great site layout and no shortage of great bonus offers.

The addition of more providers would be an asset for sure

I am struggling to receive my withdrawal. First I received an email saying my bank blocked the payment, I've never had problems with my bank doing this.
Then they suggested to make a small deposit with neteller or skrill, but now those options aren't available on the deposit page.
Said all this on the live chat, didn't get a response, and the chat closed down... not happy.

I just wanted to do a quick follow up to my last review. To recap, this casino is a pretty good place to play at. Support is always nice and courteous. Also have some good bonuses including Free Spins Friday. Although I'm not sure why they say you can win up to 50 Free Spins because I have never won more than 10 at a time in the 3 years I have played here. But either way free spins are free spins and the fact that they give them to you every Friday is pretty cool.

There are only two things I wanted to bring up. The first is I would love to see some new slot providers that I could play. Like Saucify, Octopus, and Platipus.

The second issue is the slow loading time for the casino. It seems every time I open the casino on my browser it loads a bit slow. It even says "this website is loading slower than usual". Maybe a better hosting provider or more band with is needed to operate the platform.

I would like to say first off I apologize if I was wrong about betchain being affiliated with cryptowild in anyway, I guess I jumped to conclusion too fast when I assumed since you guys had the same support technicians it was under one umbrella owner. I didn’t mean to misrepresent betchains brand in any way, after all they weremy second most favorite bitcoin casino second to bitstarz. Perhaps I must have misinterpreted things or it may have been all a coincidence but I am fully aware that I didn’t check that box asking for no bonuses, I do not know how that came about. But I wanted to make things right and admit my wrong in assuming crypto wild had anything to do with you guys cutting me off as a vip player. Thanks for understanding, and yes I do consider betchain still to this day to be one of the most trusted and best online bitcoin casino, and you guys are still on my list .

They need to work on their bitcoin processing center to be quicker, lately I’ve noticed it takes longer to deposit bitcoin in your casino than it is to cash out. It may be my internet as well but I’ve noticed the site has been slow at loading.

For me is BetChain the best Casino. Many Bonuses, very fast withdraws and a really good Support.

Nothing, everything is good.
I haven have play on many Casinos but this is my Favorite.

This is my favorite casino. I love how they treat customers. Depending on your Vip level, you get a bonus on every deposit. Even if you already deposited and played through it, they will ad your bonus afterwards if you contact support. Support is great. They are friendly, fast, always help. Every Friday I get 40 free spins in every currency I've deposited in throughout the month. They are definitely number one.

There's nothing that I dislike. I love everything about this casino.

My top most favorite trusted casino. I am playing regularly in Betchain casino for almost 3 month.Started with amazing welcome package and 50 free spin extra as Askgambler user, played long sessions, it was fun.

Live support is more than friendly, I am not a high roller, I even tried deposit the lowest possible amount, but in this 3 month I received VIP treatment.

For my 1st cashout it took 3/4 min! and in this 3 month I have cashed out 8 times, and each time it was almost like instant.

And I can say now I am totally confident about thinking big, because win or loss whatever, I will have fun! not headache!

1. 40x wager is tough, poker and table games contribute only 5%

Betchain was my first online Bitcoin Casino and has improved tremendously. And it's the first casino I had won 5.34 BTC! Being that said, it's one of only a few casinos I play online. Another thing I really love now is their customer service. They really have stepped it up. Their staff are genuinely caring and accommodate to their best and at times exceed expectations. If you happen to receive Rayen and Robin, they are absolutely hands down the sweetest and the best customer service you can receive.

Wished free games you receive on Friday we're more diversed instead of the same games you get every week.

A very serious casino !! I played the free spins of the first deposit and I had a big win (7000 euros). I sent the verification documentation and I took the first thousand euros (weekly limit). After 10 minutes the money was on skrill. To preserve my winnings, I activated self-exclusion for 1 week. The chat is very fast and satisfies all customer requests. For now it's all spectacular, but I think (and I hope) that I will not have bad surprises. It is very important to play on certified casinos. You feel a lot more peaceful. The selection of games is very wide, even though my country has many restrictions. Thanks Betchain and thanks Askgamblers to safeguard the players. Obviously my review is more than positive and I invite players to visit this beautiful casino.

nothing dislike me...maybe too many game restrictions (but it's definitely not the casino's fault)

It is a great casino, one of the best when you are talking about playing with bitcoins, though they added more crypto currencies recently. And I was pleasantly surprised that you can deposit and withdraw Euros with crypto wallet - very convenient and make your withdrawals quick and problem-free. Gambling is simple here and I never experienced any technical difficulties with games - everything loads quick. I can say this casino is trustworthy.

I would like to see more payment methods that really work with Euro.

Not much to be honest.. Games are lagging.

The slot selection is terrible. No Microgaming slots for example. I lost hundrets of euros on this casino, and when asking for some freespins as compensation, it was declined... which is an absolute joke in my mind. And they only have a Curacao licence. I honestly would not recommend anyone to play on this casino. There are hundrets of better casinos out there.

This is a rare casino that you like it from the beginning - the design is awesome, it is clear that they have spend a lot of efforts to make it look attractive and very user friendly. Number of games is tremendous - I couldn't find anything that I like that isn't there. Big advantage that this casino is not blocked in Russia and I don't have to use tricks to get an access. I am not a no deposit bonus admirer so the fact that players from Russia are not eligible for them wasn't a big issue for me. The thing that I liked was their new Welcome bonus that goes together with 200 Freespins - you get 10 spins 20 times - 20 attempts to win a maximum amount. It took them reasonable 45 minutes to withdraw my win - it could be faster if I'd uploaded my docs beforehand. So I can advise this casino to others as I had a great gambling experience there and it seemed as a trustworthy casino to me.

What I really didn't like with them is their chat service. They are available 24/7 and it is an advantage, though every time you contact them you feel that they have so many players waiting in line and they try to make your conversation as short as possible. Hire more people guys and you will be unbeatable!

Customer service is terrible, cash out is slowwwwwwwwwwwwww and bonuses are sometimes given. If not, they make up some sort of excuse. They tend to hold your cashout hostage and when you contact support you also get excuses. As one of their highest depositing players I do not recommend Betchain unless you want to wait a century for a cash out and bonuses do not mean much to you.

Standard welcome Bonus like any other casino nothing special. Plenty of games if you play in certain currencies. Live support seems to be available when needed.

What I truly hate about places like this is they will tell you Yes you can deposit in Australian dollars and yes you can have the bonus and so you deposit your hard earned money, make yourself a little drink and sit down to have a play and all of a sudden you discover that most of the providers won't let you play because it's not euros and then a lot of others you can't play because you have a bonus haha. In the end your left with a couple of turdy providers and feel like you've wasted your money and time. Is this what makes this place certified? Also upon closing my account I was told don't forget you have 50 free spins which I knew about but never used because the game didn't load no matter what I did. So really, these guys and others like them need to warn people if you play in this or that currency you can only play this or that game. I would bypass this outfit.

I have been wanting to try out this BetChain Casino for a long time but haven't got to it so far, not until yesterday that is, when I finally signed up, made my first deposit, and claimed their Welcome Bonus of 100% plus 50 free spins. I was hoping those 50 free spins would be on a NetEnt game, as usually the case, but it wasn't - it was on SoftSwiss 9-paylines game, Cherry Fiesta. Hmm, come to think of it now, those 50 free spins were only worth $4.50. I would have preferred them on Starburst instead, although that would still be worth only $5.00. Ah well, beggars can't be choosers, hehehe.

The best thing that I like about this BetChain Casino is the wonderful platform that the casino is using! It is almost identical to that used by JoyCasino, maybe they are both related, I'm not familiar with that, but I simply love the way and the speed the website works using only my slow 2G internet connection! There was no need for me to use my faster 3G connection, so I saved a huge amount of my data volume subscription, and not only that, I hardly had to reload any of the webpages and neither did I get any lost connection either! Excellent!

Games wise, there were both good and not-so-good things, as I found out. Bad things first - no Play'nGo, no Thunderkick and no Quickspin either, so I couldn't play some of the games that I had wanted to play. NetEnt games are available, but Finn And The Swirly Spin game isn't. Not that I love this game that much, but I like playing it for its extended playtime characteristic. The good things - Microgaming games are available, specifically both Supe It Up and Isis (non-jackpot), both being my top 2 Microgaming games, plus some other games too. And I simply love the speed the games loaded up and got started, although not as fast as using a 3G connection, but it took only about 3 or 4 minutes to load up completely. Other platforms would take at least 30 minutes to several hours on a 2G connection!

Playing my favourite Supe It Up game was a real delight! It played well, giving me several Free Spins game, a few 100x bet wins, but also several poor wins too, but everything was well within my expectations of the game. With a little bit of better luck, I would have made a small win and a withdrawal, but it wasn't my lucky day. Just too bad! After losing all of that $40 starting balance, I then activated the 50 free spins, played that Cherry Fiesta game, won a low $4.33, but then lost it all again on Supe It Up. Damn! I was hoping to get just one Free Spins game to make a big difference, but again, it wasn't my lucky day. Sigh!

All in all, I had a wonderful and entertaining play time at BetChain Casino, just slightly better than what I had experienced at JoyCasino, but unfortunately, the second deposit offer hasn't got any free spins attached to it, so that 50% second deposit bonus isn't attractive at all for now. I'll just have to wait for a better offer to come along before hopping into BetChain Casino again. No hesitation in doing that, that's for sure, unlike with most other casinos, which I would need to think over at least 3 times before hopping in! Hahaha.

They carry Ezugi blackjack live dealers or else I wouldn't be there. The original casino I've played at no longer carry them. So I had to look elsewhere, found out that betchains carry them.

Withdraw limits is horrible. 500 Euro every 24 hrs. up to 4,000 euros. a month. After verification I was able to increase it to 1,000 euros. Yet they have only released 1,500 of my funds. Been trying to reach support and the manager for the last 4 days. I still have 4,000 stuck in cashout, they keep declining my payout and won't give me a reason why that haven't cash me out. It's been over 24 hours. Claims to be instant.Yet still waiting for the manger approval. I haven't seen anything like this. I've made a total of 4 deposit of 500+ euros each time. This was the first time, I'm actually winning. They ran out of excuses to give me for the delay that all they can tell me is. You will get your cash soon. I don't know what's there definition of soon is. But when I'm at mbitcasino, when I request to cash out, they processes it right away.

I don't know what type of casino they're trying to run. But I don't have a reason to gamble here anymore if they keep doing this to players. If they say I'm able to cash out 1k daily up to 5k a week. Then they should honor it. Even though on there site it doesn't state 1k daily... It only say up to 5k weekly and 10k month. Which I already finding it unsettling. I lose and win 10k weekly. So it's obvious this casino isn't for me. I think because of that, they're holding on to my funds and keep canceling my withdraws request.

This is also the first casino that takes a fee for cashing out. when I request 500 Euros... I only get back 488 euros.. there's nothing I could do about it. As long as they process my withdraws.

I would like to come to a resolution. What ever internal policy they have that they can't discuss, I would like it out in the open. I don't know how many support agents are there but they're very frustrating to talk to. At first the manager talk to me. Then he cancel the chat and refuse to talk to me afterwards. I find that very unprofessional. He's very rude and he's the one that approvals or rejects the withdrawal. I find that abuse in power. At first I plea with him to just release my funds and I won't bother him anymore. At first it was only 1,500-2,000 euros. I just wanted to break even. When I ask how long to it would take without verification he won't answer. After he cancel the chat... I requested another chat and was inform that it doesn't matter if my account was unverified or not I was not allowed the same right as unverified players. Which is 500 daily up to 4k a month.

I take my privacy seriously, That's why I pay in BTC. However, he keeps claiming I've pay in euros... No, I sent btc... how they uses a third party to convert the funds, isn't my problem. I know what i've paid with. If they can take 2k worth of btc they can certainly return it when I win.

Now I have over 4.000 euros stuck in limbo. They're trying to find every reason to not pay me. I don't like to wait, since I've lost so much the last few day waiting has btc price went up to over 7.300.

In terms of IP, I never heard of a player not being paid out because of having multiple IP addresses. I protect my location. I never heard it's a crime trying to hide ones identity. I just want answers and I want my money. I won it fair and square. I opt out bonuses.

This is my first time I ever wrote a complaint.I never fell this cheated. Support agent and manger where extremely rude. I feel like I have to walk on water fearing they won't release my funds.

I have read a couple of the more negative reviews on this casino and I completely disagree with them. The cash outs have been fast and without incident. I have not cashed out large amounts but I have requested 2 within the last seven days and both have been approved and delivered in less then an hour of the initial request. I have had no dealings with customer service. I have had no need to seek assistance because everything runs so smoothly. I trust this casino. Even the times I have lost feel natural and unmanufactured. Its gambling and sometimes one is going to lose. Casinos are for profit enterprises. That being said, I think Betchain plays it straight and I trust and recommend it.

I have nothing negative to say at this point but because I have to use a certain number of characters I will say I wish they had the slot Black Diamond.

1. First Bitcoin Casino that doesn't do near-instant / fast withdrawals. I was told to wait for a manager who will check my withdrawal in 12hours.

2. Support is rude

As the other gentlemen mentioned, they are making it very uncomfortable when you want to withdraw... The agent actually suggested to me that I should cancel my withdrawal if I don't want to wait 12 hours... Does seem like a scam and you cannot be certain of your winnings. They will find a way to not pay you.