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Betandyou Casino

Our Rating CasinoRank
8.4/10
CasinoRank
Player Rating 190 reviews
8.9/10
190 reviews
Complaint Response 13 complaints
2 days avg. 13 complaints

AskGamblers Quick Overview

Editor's View

Our first impression of Betandyou Casino is that it's packed with different games. You can choose slots, live casino games, table games and other casino games. Make use of the active promotions, but if you need help, the chat support is open 24/7.

The website is straightforward and easy to use. There are some fun visuals that add extra value to the site. Overall, it's easy to get used to the website and playing some of the most popular casino games is easy on Betandyou.

What we like
  • Withdrawals processed 24/7
  • Live chat works 24/7
  • Excellent game selection
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Betandyou Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://betandyou.com/
Established
2010
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
Albanian, English, Arabic, Azerbaijani, Bulgarian, Portuguese, Belarusian, Chinese, Czech, Danish, German, Greek, Spanish, Estonian, Farsi, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Japanese, Georgian, Korean, Kazakh, Latvian, Lithuanian, Malaysian, Norwegian, Dutch, Polish, Romanian, Russian, Slovak, Serbian, Thai, Turkish, Vietnamese, Ukrainian, Macedonian, Armenian, Swedish, Italian, Indonesian, Slovenian, Uzbek, Filipino, Simplified Chinese
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino
Mobile Apps
IOS, Android
Social Platforms
Facebook, Telegram

General Information about Betandyou Casino

If you’re looking for a new online casino, check out Betandyou Casino. Home to the industry's most popular gaming providers! 

The online casino currently has a great CasinoRank Score at AskGamblers. You can also read over 180 real player reviews if you want to hear from players who have already experienced the casino. Alternatively, you can join us in the forum where we have discussed the casino. 

For the purpose of our expert casino reviews, we like to give you the facts before you play. Below we have covered the essential information you need to get started. We’ve covered payments, customer support, games and responsible gambling. So, sit back and enjoy.

StallCation

Complaints

Read the complaints other players have left for Betandyou Casino. Learn more about complaints.

Show all complaints
Betandyou Casino - Declined withdrawal and unable to login

My account number is : 618964665


I'm unable to withdraw 649€ because of not receiving the SMS code to confirm it. Before that there was no problem of receiving SMS code or withdrawing my money. My mobile service provider checked everything and there is no problem on their side neither is in my phone, because as checked by my provider there was no SMS that would get to my providers servers. Then I ordered a callback option, this is when their operater calls you on your phone. I explained the situation to him and he gave me code to confirm the withdrawal. But it was rejected, as you can see in the attached picture. As always I deposited with bank card and tried to make wihtdrawal with SEPA back to my bank account. Until this it was working fine as I already made a withdrawal. So this reason for rejection is a problem in their system or they just want to stole my money even when I have a minus of a few thousand € on my account overall. And now I have another problem. I cant even get into account because i need an SMS code as you can see in the attached picture. But again there is no SMS being sent to my phone (my operater checked it again). Their live chat support is not helpful at all since all they give me is generic answers again and again and are saying that SMS was sent, which was not. When I try to call operator who called me back I am waiting in the lobby for next available operator and then the call ends. I have tried to call them a few times already but its always the same.

staus Resolved
€649
Betandyou Casino - Unable to cashout due to phone number verification issue
Dear Askgamblers Team, I am writing to file a formal complaint regarding my recent experience with BetandYou Casino's customer support and verification process, which has been nothing short of frustrating and unproductive.

For the past 4 days, I have been attempting to resolve an issue with updating my phone number in order to cash out my account balance. The casino requires a verification code to complete this process, which is supposed to be sent via SMS. Despite numerous attempts, I have not received any SMS containing the verification code. I have diligently followed all troubleshooting steps provided by their support team and even submitted screenshots demonstrating the issue. However, the problem persists.

Furthermore, every time I reached out to their live chat support for assistance, I was required to explain the entire situation repeatedly. Initially, I was informed that I needed to contact a hotline to receive the OTP over the phone. To my dismay, no hotline number was listed on their website. When I informed this to the chat support agent, I was instructed to request a callback instead. I promptly submitted a callback request but have not received any response or callback for the past two days.

This ongoing delay and lack of effective communication have left me unable to access my funds, causing significant inconvenience and frustration. I am reaching out to AskGamblers in hopes of escalating this matter and obtaining a resolution as soon as possible.

Please assist me in addressing this issue with BetandYou Casino's management. I would appreciate any support in expediting the verification process or providing alternative solutions to access my account funds without further delay.
staus Resolved
Betandyou Casino - Delay verification process lead to delay withdrawal process

I can't withdraw my fund at Betandyou because I have to verify my account with them first

My first and second withdrawal is successful almost instantly but after that I have to verify my account with them.

First of all they want my id card (both sides) and I sent photo of my id card but they want fully and clearly visible then I sent another set of my id card(both sides) after that they ask me to make a selfie holding my ID card near my face and conversation between us. I tried several time to make it done. They said "Your data is under verification now. You will receive the answer in the nearest time." at 28/1/2023 time at 23:15 (GMT+7) I will make this time mark at hour#0 and document#1.

After I sent them my id card several time for an update all their team said is only "All requests are processed in turn. Please wait, you will get a notification." and "Please wait, you will get a notification."

At hour#58 I asked them for an update and told them I waited for more than enough time to verify my account then they asked me for "Photos or original PDF-file of utility bills for the last 3 months on the place of your registration" and sent it to them in half an hour. They got my pdf and said "Your request has been sent to the specialists, wait for the answer." This is document#2 At hour#58.

After I sent the second document I keep asking for an update on my verification and they answer the same quote as before.

At hour#72 I asked askgamblers support team if I waited over 72 hours already but I just sent them document#2 at hour#57 and askgamblers support team told me I have to wait another 72 hours start from time that they receive document#2 but if they ask another document I should feel free to submit a complaint. I feel so bad at this point but I will wait another 72 hours.

I have to wait until hour#130 (58+72). Between that I asked for an update but I got the same answer everytime.

At hour#129 ( 3/2/2023 at 09:46 GMT+7) They ask for my driving license from both sides. This is document#3 they want from me. I sent my driving license from both sides to them and they said "Your request has been sent to the specialists, wait for the answer."

At the moment I writing this complaint is 3/2/2023 at 22:29 GMT+7. This is hour#143 and my account still not verified by them.

I asked them for update many times and I got this message from them too "System notification. Suspicion of spam! If we keep receiving multiple messages from this address, the e-mail address will be blocked automatically by system."


I have 128,000.08 THB( equivalent to 3840.67 USD) with them and I want to withdraw all my money.

Please help me in this verification case I really want someone to help me out.

Thank you in advance.

staus Resolved
$3840.67

Complaint Statistics

Resolved 11
Avg. Amount $ 961
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
8.9/10 190 reviews

Top reviews from our players

Great casino, very fast payouts, very friendly website, great contact with customer service. Everyone should start playing at Betandyou Casino, great fun.

If there's one site I'd always go back to, it's Betandyou Casino. There's just something so simple about this casino, everything is easy to find, and navigation is hassle-free. Withdrawals are available 24/7, there's also a 24/7 customer support, and a wide selection of slot games from popular casino game providers. Of course, I also appreciate that the site offers crypto payment options

While Betandyou Casino is a favorite of mine, I still think the site should improve its withdrawal processing times. Sometimes it would take an hour before my withdrawal is processed. I'm not sure if this varies depending on the withdrawal amount, but I wish they could change that.

I have been registered here since 2020. And this is the best bookmaker. There is a wide line of bets here. There are a lot of different casino games. And most importantly, you can always withdraw money. In 5 years I have never had any problems. Technical support is always responsive and helpful.

Hi vika97, Thank you for being with us since 2020, your long-term trust means a lot! We’re truly happy to hear that you’ve enjoyed our wide betting options, diverse casino games, and reliable withdrawals over the years. Knowing that our support team has consistently been there for you is especially rewarding. Your loyalty and kind words inspire us to keep delivering the best experience possible. Here's to many more great years together! Warm regards, The Betandyou Team

user avatar

I like Betandyou, it is my favorite app to bet on sports. It also includes exclusive sports like horse racing, and also nice promotions like guess the correct score and if you lose you get a free bet.

Hi Mexxzz, Thank you for your great feedback! We’re thrilled to be your favorite app for sports betting and glad you’re enjoying our exclusive options like horse racing and fun promotions such as “guess the correct score.” It’s great to know the free bet offer adds extra value to your experience. Thanks for choosing Betandyou, we’re happy to have you with us! Best regards, The Betandyou Team

user avatar

Really fast deposits and withdrawals. It has a multitude of sports to choose from. I like it a lot and I recommend for people to try it as it is one of the best I tried

Hi Lw666, Thank you for your kind words and recommendation! We’re glad to hear you’re enjoying our fast transactions and wide selection of sports, it's great to know Betandyou stands out as one of the best platforms you've tried. We truly appreciate your support and look forward to continuing to provide you with a top-tier betting experience. Best regards, The Betandyou Team

user avatar

Betandyou I was very lucky with betandyou, it has casino bonuses, free bets and various tournaments every day and many other bonuses. For me betandyou is the best, all the conveniences for replenishing the account are created, operators respond quickly 24/7, I really like the speed of withdrawals, my choice is BETANDYOU

Hi ZEKOSTUDIO, Thank you for your enthusiastic review! We're so glad to hear that you've had a lucky and positive experience with Betandyou. It's great to know you’re enjoying our daily bonuses, free bets, tournaments, and the convenience of fast payments and 24/7 support. Your kind words mean a lot, and we're proud to be your platform of choice. Here's to many more winning moments with Betandyou! Best regards, The Betandyou Team

user avatar

Betandyou is my main betting site. Money uploads are without problems, and I never had a problem withdrawing. I really like their weekly cashback money, it's really good.

Hi Broskibrosbro, Thank you for your great feedback! We're thrilled to be your go-to betting site and glad to hear that deposits and withdrawals have been smooth for you. It's also wonderful to know you’re enjoying our weekly cashback, we designed it to give real value back to our players. We appreciate your trust and look forward to continuing to provide you with a reliable and rewarding experience. Best regards, The Betandyou Team

user avatar

The best site. Fast deposits and withdrawals. Excellent customer service. Great design. Game providers are also top-notch. Easy to understand bonuses.

Betandyou Casino offers a complete online gaming experience with a variety of features that appeal to many players. Highlights include its wide range of games, including slots, table games, and live dealer options from top providers, ensuring a high-quality entertainment experience. The user-friendly interface makes navigating the site a breeze, and its responsive design works well on both computers and mobile devices.

Betandyou also offers generous bonuses and promotions, helping players prolong their gaming experience. Multiple payment methods, including popular e-wallets and cryptocurrencies, ensure easy deposits and withdrawals. The casino supports a wide range of languages, making it accessible to a global audience.

For players looking for technical support, the responsive live chat and 24/7 availability are noteworthy. Overall, Betandyou Casino is characterized by its versatility, user-friendly platform, and excellent customer service, making it an attractive option for online casino enthusiasts.

A drawback of Betandyou Casino is the complexity of its terms and conditions related to bonuses and promotions, which can be difficult for players to fully understand. This often leads to confusion, especially regarding wagering requirements and time limits, which can be frustrating for new players.

Additionally, the casino's withdrawal process can sometimes be slow, especially when using certain payment methods, which can make players wait longer than expected.

Hi Romyoelbiade, Thank you for your thoughtful and detailed review! We’re delighted to hear that you’re enjoying our fast transactions, top-tier game providers, generous bonuses, and responsive support. It’s great to know our platform design and features meet your expectations across both desktop and mobile. We also appreciate your feedback regarding the complexity of our bonus terms. We understand how important clarity is and are working to make these details easier to navigate for all players. Warm regards, The Betandyou Team

user avatar

One of the best betting and casino sites, high odds, a wide variety of offers/bonuses every week, weekly cashback, a great support team, and fast withdrawals. The casino is also very good, alot of slots with nice graphics.

Hi Jole1995, Thank you so much for your thoughtful and enthusiastic review! We're thrilled to hear that you've had such a positive experience with Betandyou, from our competitive odds and diverse bonuses to our weekly cashback and responsive support team. It's especially rewarding to know you enjoy both our sportsbook and casino offerings, including the wide range of slots with engaging graphics. Warm regards, The Betandyou Team

user avatar

Betandyou is a site where I have had the best experiences and never had any problems with any transaction. Thank you for always having a problem-free service.

Hi tony4545, Thank you so much for taking the time to share your experience with Betandyou! We are truly delighted to hear that your journey with us has been smooth and enjoyable, especially when it comes to transactions. Your kind words are a wonderful recognition of our ongoing efforts to provide reliable, efficient service, and they mean a lot to our entire team Warm regards, The Betandyou Team

user avatar

Betandyou Casino News

Read all news about Betandyou Casino, check for updates and stay tuned for exclusive bonuses.

Enter the €50K Betandyou August Hot Days for a Chance to Win
Promotion Enter the €50K Betandyou August Hot Days for a Chance to Win

We're more than halfway through August, but Betandyou Casino is turning up the heat. This month they have launched two challenges, and if you participate, you could win a share of the €50,000 prize fund.It's Getting Hot at Betandyou CasinoAugust Hot Days are the latest promo to run at Betandyou Casino, and you can enter for a chance to win between 15-31 August.Enter yourself in both parts of the challenge, and you could win a share of €50,000.The casino has picked a variety of games for you to play during the challenges, which are as follows:Challenge 1: Each time you bet €100, you will get 1 spin (max. 10 spins per day). For Jet-X and Cricket X, the bet must be made with a 1.5x multiplier or higher or a losing bet.Challenge 2: Every time you hit a multiplier of x200 or higher, you get 1 spin (maximum 10 spins per day).You must complete either of the two challenges to gain the right to spin!Win a Prize!There is €50,000 in the campaign's prize pot, and it will be shared among 500 players, so you have a decent chance to win:1st Place - €5,0002nd Place - €3,0003rd Place - €2.5004th Place - €2,0005th Place - €1,5006-10 Place - €1,30011-20 Place - €1,00021-50 Place - €30051-100 Place - €100101-200 Place - €25201-500 Place - €10If you win a prize, it will be credited to your account within 72 hours of the end of the tournament, and they are wager free. Even better, right?Terms and conditions apply! You will find these when you visit the casino.Good luck!

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