Delayed withdrawal and lack of clear communication
I submitted my withdrawal request on 30 July 2026, and I have still not received my payment.
I have contacted customer support multiple times, but I have not received a clear explanation for the delay or a specific timeframe for when my withdrawal will be completed.
During the verification process, I fully cooperated and provided all requested documents. My verification has been completed, and I was also informed by customer support that there are no restrictions on my account.
I was initially informed that my request was being handled by the payment department. Later, I was told that they were waiting for a response from the payment provider and that the delay was outside their control. However, I have not been given any clear information about what exactly is causing the delay or what stage my withdrawal is currently at.
Betandyou also informed me that my request was with their specialists and that the approximate date for resolving my case was 04.08.2026. This date has now passed, but I have not received a final response, explanation, or updated timeframe.
Whenever I contact support, I am generally told to “please wait”, that “my funds are safe”, or that the “payment department is handling the request”. My questions are not answered specifically, and the chats are then closed.
I fully understand that verification and payment checks may take time, and I am not asking for special treatment. I have cooperated throughout the entire process and simply want some clarity regarding my situation.
I would appreciate AskGamblers’ assistance in resolving this matter. I would like to understand the reason for the delay and, if possible, receive an updated estimated timeframe for when my withdrawal will be completed. If nothing further is required from me, I kindly ask for my withdrawal to be completed as soon as possible.
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