Betandyou Casino Complaints

I submitted my withdrawal request on 30 July 2026, and I have still not received my payment.

I have contacted customer support multiple times, but I have not received a clear explanation for the delay or a specific timeframe for when my withdrawal will be completed.

During the verification process, I fully cooperated and provided all requested documents. My verification has been completed, and I was also informed by customer support that there are no restrictions on my account.

I was initially informed that my request was being handled by the payment department. Later, I was told that they were waiting for a response from the payment provider and that the delay was outside their control. However, I have not been given any clear information about what exactly is causing the delay or what stage my withdrawal is currently at.

Betandyou also informed me that my request was with their specialists and that the approximate date for resolving my case was 04.08.2026. This date has now passed, but I have not received a final response, explanation, or updated timeframe.

Whenever I contact support, I am generally told to “please wait”, that “my funds are safe”, or that the “payment department is handling the request”. My questions are not answered specifically, and the chats are then closed.

I fully understand that verification and payment checks may take time, and I am not asking for special treatment. I have cooperated throughout the entire process and simply want some clarity regarding my situation.

I would appreciate AskGamblers’ assistance in resolving this matter. I would like to understand the reason for the delay and, if possible, receive an updated estimated timeframe for when my withdrawal will be completed. If nothing further is required from me, I kindly ask for my withdrawal to be completed as soon as possible.

It's day 11 of my deposit of 9999 which I made on the 6th of March.

They haven't updated it yet. No response about the deposit by email or chat.

It's been 4 days since they asked for a bank statement still they have not updated the balance.

I am writing emails to them daily but they are saying they have no control over the Indian market...

Please be safe from this scam website.

Hi, I need to looks for help here about Batandyou casino. I start verification process with them, all was good, they were responding on my selfies emails, ID attached emails and all other emails. But from last email pass more then 48h and still no respond. So, I worries about my money on this bookmaker cuz they stop responding me. Can u help me to finish this process? Tnx

My account number is : 618964665

I'm unable to withdraw 649€ because of not receiving the SMS code to confirm it. Before that there was no problem of receiving SMS code or withdrawing my money. My mobile service provider checked everything and there is no problem on their side neither is in my phone, because as checked by my provider there was no SMS that would get to my providers servers. Then I ordered a callback option, this is when their operater calls you on your phone. I explained the situation to him and he gave me code to confirm the withdrawal. But it was rejected, as you can see in the attached picture. As always I deposited with bank card and tried to make wihtdrawal with SEPA back to my bank account. Until this it was working fine as I already made a withdrawal. So this reason for rejection is a problem in their system or they just want to stole my money even when I have a minus of a few thousand € on my account overall. And now I have another problem. I cant even get into account because i need an SMS code as you can see in the attached picture. But again there is no SMS being sent to my phone (my operater checked it again). Their live chat support is not helpful at all since all they give me is generic answers again and again and are saying that SMS was sent, which was not. When I try to call operator who called me back I am waiting in the lobby for next available operator and then the call ends. I have tried to call them a few times already but its always the same.

Hello. I tried to do a withdraw in this casino 10 days ago, gave the documents numbers and tried this withdraw, less than 30$. The casino opens me a page where I need to click in a link to liberate this withdraw. In this page, it says the withdraw was approved. Well, I click on the link and its go to a page saying there is an error about the information.

Well, I talked with the support asking for the cancel of this withdraw and they say they cant do it because it was approved. I sent all the prints, and they said first to wait 5 days, than after it they said they would send my case to specialist teams. I asked again for the cancellation of this withdraw but they say they cant do that. The specialist team didn't contact, and after 10 days I just gave up about the money. The answer they give me is always that they cant do nothing. I sent the prints and they just say to try again (I clicked millions of time, refresh page, cleaned cookies, and is always the same information. Hard to believe in this type of problem in a casino that have more than 9 rating here.

Hello, I would like to file a complaint against betandyou casino for delay of payment. I made a withdrawal of 30 dollars to my AIRTM e-wallet on May 15, 2024 and today is May 27 and I still haven't received it ( The $30 withdrawal is approved, as shown in the attached screenshot). I have contacted betandyou support and they always reply the same thing that I should wait, but it has been too long and I still haven't received my withdrawal. So I need your help to get a solution. Thank you

Dear Sir/ Madam, My name is < full name removed >. my email: [email protected], betting account number: 732114153, I made a deposit of 500 euro via Fast transfer method at 7.41 am on 23.11.23 in Portugal but my money is not available to my betting account. I chatted with agents & emailed to support center as well & sent them all the proof. But I didn't have appropriate reply what's going on. They only keep saying it takes time to solve it. Please don't publish my name & email. I have attached the proof of payment. Can you help me please?

I can't withdraw my fund at Betandyou because I have to verify my account with them first

My first and second withdrawal is successful almost instantly but after that I have to verify my account with them.

First of all they want my id card (both sides) and I sent photo of my id card but they want fully and clearly visible then I sent another set of my id card(both sides) after that they ask me to make a selfie holding my ID card near my face and conversation between us. I tried several time to make it done. They said "Your data is under verification now. You will receive the answer in the nearest time." at 28/1/2023 time at 23:15 (GMT+7) I will make this time mark at hour#0 and document#1.

After I sent them my id card several time for an update all their team said is only "All requests are processed in turn. Please wait, you will get a notification." and "Please wait, you will get a notification."

At hour#58 I asked them for an update and told them I waited for more than enough time to verify my account then they asked me for "Photos or original PDF-file of utility bills for the last 3 months on the place of your registration" and sent it to them in half an hour. They got my pdf and said "Your request has been sent to the specialists, wait for the answer." This is document#2 At hour#58.

After I sent the second document I keep asking for an update on my verification and they answer the same quote as before.

At hour#72 I asked askgamblers support team if I waited over 72 hours already but I just sent them document#2 at hour#57 and askgamblers support team told me I have to wait another 72 hours start from time that they receive document#2 but if they ask another document I should feel free to submit a complaint. I feel so bad at this point but I will wait another 72 hours.

I have to wait until hour#130 (58+72). Between that I asked for an update but I got the same answer everytime.

At hour#129 ( 3/2/2023 at 09:46 GMT+7) They ask for my driving license from both sides. This is document#3 they want from me. I sent my driving license from both sides to them and they said "Your request has been sent to the specialists, wait for the answer."

At the moment I writing this complaint is 3/2/2023 at 22:29 GMT+7. This is hour#143 and my account still not verified by them.

I asked them for update many times and I got this message from them too "System notification. Suspicion of spam! If we keep receiving multiple messages from this address, the e-mail address will be blocked automatically by system."

I have 128,000.08 THB( equivalent to 3840.67 USD) with them and I want to withdraw all my money.

Please help me in this verification case I really want someone to help me out.

Thank you in advance.

My regards. I appeal to you with a request to help me return the money illegally taken from me on the site betandyou.com. I have been registered on the site since 2020. I made bets on singles and multiples on various events, mainly top events (English Premier League, Serie A, Bundesliga, etc.). But recently, when trying to withdraw money from my account, I received a refusal and a request for verification. I have successfully passed verification. But the amount of money left on my account after verification decreased by 63,079.36 hryvnias. Before the start of the proceedings, there were 110,755 hryvnias on my account, and only 47,675.64 hryvnias were made available for withdrawal. They sent me a letter in the mail in which I was absolutely groundlessly and without any evidence accused of fraud. Here is the text of their letter:

“We bring to your attention that we have decided to terminate cooperation with you (closing the gaming account) on the basis of the General Provisions of the BC Rules:

If a betting participant commits fraudulent actions against the betting company (multi-account, use of betting automation software, playing on arbitrage situations, if the betting account is not used for making bets, abuse of loyalty programs, etc.), then the betting company reserves the right stop such fraudulent activities by:

- cancellation of bets;

- closing the client's account;

- appeals to law enforcement agencies on the fact of committing fraudulent actions by such a client.

The decision was made after a thorough investigation of the situation by our Security Service. We ask you not to create gaming accounts in our company.

In view of the fact that your actions are a gross violation of the rules of our company, the decision to terminate cooperation is final and not subject to revision.

All requests from you on the topic of blocking will be ignored.»

They didn’t explain to me exactly which rules I “violated”, they didn’t provide any evidence, but they simply stole the money. Please help to restore justice and return my money in the amount of 63079.36 hryvnias. Thank you in advance.

Betandyou requested a bank statement of November 2020 with the following requirements. They have to see name and account number and transaction to my gaming account of 960€ from 30.11.2020.

I have sent the complete bank statement to them.

Here is proof I have uploaded only the two pages which are most interesting. Page 1/9 with name and account number and page 8/9 with the transaction of 960€ to my gaming account. But they still cannot accept it. And they tell me I have not met the requirements. Which is not true. What can I do? I need help from askgamblers. Please help askgamblers Team.

I have Deposited 51000 in my account and played Roulette game. When I request for withdrawal they asked for my Identity proof, Deposit proof, Selfie holding my identity proof and with my mobile phone where I received mail from Security Department. I give all the proofs and Deposit Proof. After getting all my proofs they have no any excuses to forfeit my money. Then they chosen other way to Scam and block my account. They are now making excuse that Suspicious deposit has been made with my account. Even I have proved myself that I am the Astropay Account holder and Betandyou Account holder. I have sent each &, every documents and Deposit proofs which is enough to proof the ownership of the Account. But they are now Saying that I have to wait for 180 days. I cannot wait for 180 days. I have never seen such a worst betting site. Even after getting all the proofs they are in search of making another type of excuses to forfeit my Winning. If they have not ability to give my winning then Just Refund my Deposit amount back to the Deposit method which was used to Deposit. Totally Scam and fraud site is Betandyou. All betting site allow for withdrawal after getting all the proofs but This site saying for waiting for 180 days .This shows that they are trying ever possible excuses by which they can Block my account. I no need to play in Betandyou. Just give me Refund by taking some charges. I have wasted my more time in Giving All documents & proofs and they finally not give my withdrawal. They asked all proofs from PC then I gave them all the proofs in PC

Betting Account Number:- 280005861