All Jackpots Casino

Item: All Jackpots Casino
Rating: 1
Author: Bojana O.

All Jackpots Casino

The casino is closed.

Player Rating 25 reviews

4.9/10

25 reviews

Complaint Response 17 complaints

2 days avg. 17 complaints

What we like

10% Cash Back on all deposits
Enormous game variety
Download or Flash
Millions in Progressive Jackpots

What we don’t like

No new US players
Download for PC only

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Bojana O.

All Jackpots Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.alljackpots.co.uk

Established

2003

Licences

Malta Gaming Authority

Affiliate Program

Super Partners

Languages

Chinese, Croatian, Czech, Danish, English, Finnish, German, Hungarian, Italian, Japanese, Latvian, Norwegian, Polish, Portuguese, Spanish, French, Greek, Russian, Turkish, Slovenian

Casino Type

Download, Instant Play, Mobile

Deposit Methods

ClickandBuy, Payz, MasterCard, Neteller, Ukash, Visa, Entropay, EZIPay, UseMyFunds, Skrill, Direct Bank Transfer, eCheck, iDebit, instaDebit, Postepay

Deposit Fees

Withdrawal Methods

ClickandBuy, MasterCard, Neteller, Visa, Skrill, Direct Bank Transfer, eCheck, Payz

Withdrawal Fees

Currencies

Australian dollars, Euros, Norwegian kroner, British pounds sterling, US dollars, Danish krone

Pending Time

48 hours

Withdrawal Times

E-Wallets 24-48 hours
Bank Transfers 3-7 days
Card Payments 1-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

FAQ Section

Suggest an edit

All Jackpots Casino is an online casino that was established in 2005 as one of 8 casinos owned and operated by Jackpot Factory Group. Employing Microgaming's Viper software, All Jackpots boasts an immense game variety, 100% up to $200 welcome bonus and partnership with VIP Lounge - a versatile VIP Rewards Program. Play your favorite games just for fun or for real money in the Downloadable or Flash Casino while enjoying slots tournaments, enormous progressive jackpots and 10% cash-back on all deposits. Most US players are accepted.

Software

Being a Microgaming Casino and powered by the leading Viper software, All Jackpots supplies the largest selection of online casino games in the industry. The download takes only a few minutes and the graphics are incredibly crisp and clear. Players can also use the Flash version, compatible with all operating systems, to play instantly at All Jackpots. The Flash casino does not come with as many games, and the graphical quality is slightly lower, but the atmosphere and overall gaming experience is just as fulfilling.

Casino Games

All Jackpots Casino has a versatile array of well over 300 Online Casino Games to play for real money or just for fun. From Card and Table Games to Video Poker and Online Slots, you'll be hard pressed to find a more flexible selection of realistic casino-style entertainment. The Progressive Jackpots top the list of most favored games at All Jackpots, with Microgaming holding the record for the most value in progressives. Progressive Jackpots are found on Slots games like King Cashalot, Major Millions, Cash Splash and Wow Pot, plus Jackpot Deuces and Supajax in the Video Poker Department. There's also Progressive Triple 7ís Blackjack, Roulette Royale and Poker Ride.

Complaints

Read the complaints other players have left for All Jackpots Casino. Learn more about complaints.

Show all complaints

Submit complaint

They are delaying 32000 for no reason

Hi I was really lucky and won a progressive jackpot hit with a small bet 32.000 euro this amount is life changing for me.

It can help me do allot of things now I am waiting for 28 days for this payment I only get the same responds from the chat that it is under review. I made a internal complaint. With no responds.

Nothing is helping. Does this casino ever pay such big amounts. They keep tell me to wait and wait. It is so frustrating I am not sure what to do anymore. My accounts is verified like 2 times I send all the documents for everything.

This lack of communication and transparency is deeply concerning to me as a customer. I firmly believe that I am entitled to clear and timely

updates regarding the processing of my withdrawal, particularly considering the substantial amount involved.

Resolved

€32,000

Delayed verification ended up with declined payment due to unjustified accusations

Hello Ask gamblers, I am a passionate gambler and I really hate the most when someone make fool of me. I made reload of 300 euros on All Jackpots casino and got a bonus / they sent me email about that bonus, inviting me in. I read all terms, because I always do that, and after that played slots, more precisely Couch potato and Wild orient. The luck was on my side and I hit and wagered an amount of 1581 euros. Now begin a drama. I sent my withdraw of 1581 euros on May 6, I sent my documents on May 9. On May 13 I received this mail from them/ Our Operations Team is requesting that you send through the following documentation: A Certified Copy of a Valid Certified Identification (Passport or Driver's License) A Certified Copy of a Proof of Address, indicating your Name, address and date (Bank Statement or Utility Bill that is not older than 3 months and is not an online statement). You can get your documents certified at your local police station./ I need some time to collect those document and I also must PAY FOR THEM 100 euros. I sent them my CERTIFIED documents on May 25. They ignored me and delayed payment until July 2, when they sent me mail about abusing bonus with no evidences. / As per our terms and conditions your account will remain closed. Regrettably you would be unable to reopen your account: "20. In the event that the Casino believes you are abusing or attempting to abuse a bonus or other promotion, or you are likely to benefit through abuse or lack of good faith from a gambling policy adopted by Us, the Casino Group may at its sole discretion, deny, withhold or withdraw from you any bonus or promotion, or rescind any policy either temporarily or permanently, or terminate your access to the Services and/or block your account. In such circumstances, the Casino shall be under no obligation to refund to you any funds that may be in your accounts other than your original deposit amounts." / Actually, they can say that for every win. If I knew that, I would never play on that casino. I am wondering why were they asking for notorized if they already decided not to pay my withdraw. When they sent me mail about abusing bonus with no evidences or any explanation why they took my winnings. Please, help me. Eva < surname removed >

Unresolved

€1,581

Stalling VIP platinum customer payments

Hi, I’ve been a client of All Jackpots casino for many years. I recently won an amount over $7k. Understanding how the bonuses work, I played and played until I could withdraw most of it. I ended up with a withdrawal that was just over $5k. I requested that withdrawal be done on April 3 and didn’t think anymore on it. After that, I continued playing as normal. I made several more deposits and won $1 k. I requested a withdraw of that $1 k on April 5th. None of that money has been released to me yet. Skip forward to April 9, I contacted the casino because the money still had not been deposited into my ewallet. It was during that live chat that I saw the $5k withdrawal had been returned to me. I asked them what the issue was and they requested ID to verify my identity. I was upset because there was no email or phone call regarding their request for ID... Just a delay and a fund reversal. I emailed my ID to them that day but ended up wagering $1k out of the $5k. Knowing that I did not want to lose all that money back to them, I stopped logging in while my remaining $4k money was available to be withdrawn. On April 11, I was advised that the documents I submitted to prove my ID were accepted and my payment would be realeased. On April 12th I asked if they could expedite that. They replied no (which I expected). On April 13 I asked why I still did not see my credit in my ewallet. They replied to me in April 14 to advise that withdrawal may take “24-96 hours to process”. It is now April 17 and I still do not have that money. I am concerned they’ll find another reason to hold onto my winnings and I’ll won’t receive them without taking legal action. I feel like their holding my winnings hostage and are looking for any reason to not pay them out. Despite being a 10+ year customer to All Jackpots and a platinum member, I will never do business with them again! I strongly urge anyone gambling on this site to switch to a more customer focused and trustworthy company. Value of claim: $5051.32

Unresolved

$5,051

Cashout repeatedly returned to account

Hello - at first I was reluctant to submit information requested for verification as I am afraid of identity theft however I finally did. Should have read reviews first and stayed clear of All Jackpots! I hate the fact that I have been trying to cash out $200 and the money keeps being placed back into my account. I have sent in verification documents and it still happens. Support sent me the email below on Sep 9. On Sep 12 I checked my account and the $200 was back so I emailed to follow-up and also withdrew again. It would be nice if something was said however not one word from All Jackpots. Since I changed my cash out method I had to deposit again. I give up. Worse service I have ever had and for $200!!! All Jackpots please treat your customers well. --------------------------------- Thank you for contacting Casino Support. You are receiving this email with regards to your Documents recently sent. I have added your email to a Priority List, in order to have your documents reviewed by our Security Department. Please expect feedback within the next 6 to 12 hours. We do appreciate your time, cooperation and patience in this regard. Please contact us again, should you have any further queries. Kind regards Marko Casino Support We promote responsible gaming.

Resolved

$200

Two months of delayed verification and issues

I have cashed out of their casino on October 8th, it is now about three weeks later and they have been sending me the same auto-denial responses. I have sent in the documents multiple times, both in the software and to the emails, and even got a response back confirming it, for the second time. On 10/19/2016 11:18 AM, Support (Gaminghelp.eu) wrote: > > > Hi Mark, > > Thank you for contacting Casino Support. > > You are receiving this email with regards to your Password query. > > > We have received documents from you. > > > For security reasons, i ask that you confirm the following for me: > Full name, > Email address, > Physical address, > Contact number as well as your Date of Birth. > > Once we have this, we can reset the password for you. > > Please contact us again, should you have any further queries. > > Kind regards > > Herbert > > We promote responsible gaming. > > Support Hours > 24 Hours a Day, 7 Days a Week > > Casino Support > > Live Chat > > Click here to contact live chat > > Email: > [email protected] > > You have received this email because you have requested assistance from customer support at one of the following casinos: > All Slots ; All Jackpots ; Wild Jack or First Web Casinos. I have just got another auto denial message saying they do not have my documents yet I think this is the sixth or seventh time. It is frustrating and a large waste of time. I did not expect any issues like this, and do not know what to do, as I keep getting sent in circles. I have sent in the documents multiple times, what more needs to be done? On 10/27/2016 2:05 AM, All Jackpots wrote: > All Jackpots > An important message from All Jackpots > Regarding your recent withdrawal > View online > Hi Mark, > > Since we still have not received all of your required verification documents, we have reversed your recent withdrawal back to your gaming account. As soon as we receive and approve your documentation, you may request another withdrawal and I assure you that it will be processed without delay. > > Please contact us if you have any questions. > > Best Regards, > > Charlie Burton > Charlie Burton > General Manager > All Jackpots

Unresolved

$1,500

Stalling Withdrawal & Verification

I've been playing at All Jackpots for about 2 years. Since then i made at least 12 withdrawals. Since i play at lot of casinos i don't specifically remember if sent my documents to All Jackpots, but they made to me at least 12 payments, so i must have sent them a while ago. On the 29th of September i made a 203,95€ withdrawal. On the 3rd of October they asked for my documents so i sent them in the same day. A couple of days later i received an email saying that they received my documents and my withdrawal would processed soon. (The same was said to me in the casino software chat). Today (7 of October) the 203,95€ were put back on my account. I went to the chat and i was told that they didn't received my documents. Tired of this i decided that i was going to play that amount e then ask to close my account. Luckily i doubled my money and decided to proceed again with the withdrawal. I sent again my documents to [email protected] and to [email protected] I sent them 2 times. One with various jpeg files and other with a single pdf file. Now i have a pending withdrawal of 400€.

Resolved

€400

Non-Existing Wagering Requirements

Received loyalty points in the form of bonus funds. Completely played through this amount till absolute 0. 10 days later won some money with a new and fresh deposit of me without any bonus included. Cannot make a withdrawal cause there are wagering requirements. From the played through bonus and while I'm already playing 100% my own money. Support playing for fool the last 2 weeks. They are not answering as why they are any of this requirements but only that I have to continue playing to meet them.

Resolved

Confiscated my winnings and deposits

I have been playing for some time already at All Jackpots. I would consider myself a high roller and I never had problems with this casino. Lately I gambled a little more than I should. I lost 5000€ but then I deposited again and I was able to get back to a balance of 9600€. I did not play with a bonus. I did not get any message from the casino but when I contacted them, they said they need my documents. I said that I already sent those in 2013 and they told me those have been deleted and I need to send them again. Strange I thought, but I did as they told me. When they received all my documents, they told me my account is locked and my withdrawals confiscated for "discrepancies on the account".

Unresolved

€9,600

Deposit bonus not honored as promised

I received an email from all jackpots saying ...Andrew depoist now and you will receive 150% bonus and if thats not enough i.ll throw in an extra $10 . So i depoisted and received nothing i contacted online chat who admitted that sendin me the email was a mistake from the casnio cause i did not qualify for that bonus . But it was not possible to give me the bonuses the email had promised .

I then contacted [email protected] , emails went back and forth eventually they asked for a copy of the email .. then today they sent the email back and said if you depoist again we can give u 150% bonus but not the extra $10 . I got on live chat where i spoke to sid who told me i will NOT BE gettin any bonus and pretty much stop complaining as ive only depoisted once ... it got pretty heated and at the dnd when i tried to rate the chat i was unable to.
If a casnio sends and email and i do as that email says then why should that casnio be able to say na your not getting it .. its not a big bonus but its the principle of the matter

Andrew

Resolved

Not willing to help me closing my account

I've been trying to get them to lock my account and I'm having a hard time. They told me I need to print and sign a paper and send it back to them. I don't have a printer so I am unable to do that. I need to take a break from gaming so I need my account closed right away. Can u please help ensuring this will happen? Thanks

Resolved

All Jackpots Casino Complaint Stats

Resolved 12 / 17

Avg. Amount $3,970

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player Rating

4.9/10 ● 25 reviews

Top reviews from our players

cristinaxx

13 years ago

I started playing at All Jackpots Casino when I saw they offer 25 free spins. I did some research on the internet about this casino and, since it was in Top 50, i decided to give it a try.

The 25 free spins went better than expected. I started playing Riviera Rich, a slot that gave me significant returns. I finished my free spins and had 10$ in my account, which is a lot for some free spins. I decided afterwards to change the game and randomly picked another one- which was Throne of Egypt. The game is quite dull and it did not pay very well. I tried some other slots but in the end I lost all my money.

My experience with this casino was quite good. It didn’t happen to me many times to receive free spins at a casino and really win something out of these 25 free spins. It was an hour and a half for me of fun and I did not pay any money, which is really good!

After a few weeks I was looking for a casino to deposit. I remembered about All Jackpots Casino and decided to deposit here. I could not get my bonus, so I contacted their team support, which was really helpful and friendly. I finally got my bonus and I started playing some random chosen slots. After i saw that my deposit in now tripled I decided to withdraw the money and do something nice with them.
I already did some plans on how to spend them, but i ecountered some problems. First, my documents took 3 days to be verified. After this I had to wait for one week to see my money on my moneybookers account.

My ratings are:
Support: 7/10
Software: 9/10
Security: 8/10
Finance: 8/10
Bonuses: 7/10
Terms&Conditions: 9/10

Inactive user

13 years ago

During my play sessions on this casino in the past, I have nothing but good things to say to All Jackpots. They treat new players/existing players with warm welcomes and respect!
All Jackpot casino offers us players not only the welcome bonus of 4 bonuses containing 100%, 25%, 50% and 25% in that order but they also extend their gratitude by giving us 10% bonus for every deposit we make at the casino!!! But everyone it doesn't stop there! A is all eligible players who have been at the casino for a while (about 3 - 6 weeks) will receive in their emails 25 Free Spins on _____ for a $50 deposit. I guess you could say it is a free opportunity to hit some fantastic wins!

As usual All Jackpots requires players to send in their documents to process the withdrawal which by the way is fast!! In my wake one of my sessions made me yell out in joy when I hit another Royal Flush on the same game where I hit my first Royal Flush which was Jacks or Better 10 Hands. I cannot believe this happened a second time! I would have to admit this game likes me a lot. Well I love it especially the way it greeted and treated me!
If Jacks or Better 10 Hands were a woman I would not leave her for any other woman nor cheat on her either. Currently my bankroll stands at $1210.19 and that's not the end of my story.
I went to another Video Poker called All Aces 10 Hands, have played for about 25 hands and when I decided to amp it up to $25 per bet I immediately got Four of a kind Aces on one of my 10 Hands which was worth 2000 or 40 times your bet. Gambling at it`s finest! $25 x 40 = Another $1000. But before I collected the $1000 I accidentaly clicked on the Double button. I was saying Òh no! But just when it got worse it didn`t because what the dealer drew was a 2 and all I needed to beat was any card other than the 2. What I clicked on what a card higher than a 2, it was a King! Congratulations $2000 is my payout after that shocking but worthwhile experience. My total now stands at $3210.19.
Can you believe it all this in a days work of clicking buttons and getting lucky! One of the best moments of my life that will never forget!
Go ahead all! Give this casino a try!l Don`t worry about my rating for this casino as my wins speak for themselves!

Neil1959

14 years ago

Even though sceptical about online gambling after reading about 'All Jackpots' I decided to give it a go with $50. I basically won $9 and decided to withdraw with $59 in the bank. I agree with other writers here who have also worried about the time to get your money back.

My experience: 15 days before my Visa was credited. I contacted support about 8 times and I must admit each time they were very helpful and asked me to be patient. They explained that the first time withdrawal will take longer. It is also in their fine print due to verification of your documentation and setting up with your bank.

I played again but this time with a higher commitment and even though I was down on my investment a little I had my money back in my account within 72 hours. (48 hours re-withdrawal time + 24 hour processing)
The Casino experience:The games are well designed. No lagging. The support people are very courteous and respond quickly.
If you are going to join here expect a delay on your first withdrawal but after that it is clear sailing. I also received bonuses on the money I deposited. This was a pleasant but very welcomed feature.

To summarize:
Support: 9/10
Software: 10/10
Security: 8/10
Finance: 7/10
Bonuses: 9/10
Terms and Conditions: 9/10

Overall: Very good playing experience.

WhitOutShadow7

14 years ago

First sorry for my English, thanks so I know that this All Jacpots Casino is here in TOP50 casinos but I don't have good experience so here is my story: one day I get email from some affiliate site that I register and deposit to All Jacpots Casinoso.
I get 25free spins to riviera rich video slot so I say yes on this offers andI register and deposit, also I must tell that after my deposit I get 25free spins Riviera Rich video slot on this time. It was anything alright, so I played and after that I lost my money :-) so close software and go out , and insome day when I register All Jacpots Casino so I alsoregister to Wild Jack Casino who is some group as All Jacpots Casino after 2 or 3 days i want logging to All Jacpots casino but there was that my account is locked so I contact support, so I contactlive support and they tell me that I must send email with my reguest, so I send this so 2 - 3 days ago I register and deposit and today my
account is locked without any info please why, that is my first account?
thank you very much for your answer and
also patience whit my bad English
fbfr0036959476

and get 3 days latter this reply

Dear Petr,
Thank you for contacting All Jackpots with your question.
I can confirm that our casino management due to negative activity has blocked your account, which will not be reopened.
Thank you again for having chosen to play at our casino. We wish you the very best in the future.
Best Regards,
Jessica

this I don't understand because 100%I had only this accounts o I send reply what is means negative and don't get any reply.

But in Wild Jack Casino my account is still open and here I don't any problems and still deposit and every get 10%cash back so I like recommend Wild Jack Casino. It I think good luck.

ValDes

14 years ago

All Jackpots casino is a member of one of the most reputable gambling companies in the world – Jackpot Factory! Despite of the attractive name actually I never had the chance to hit any jackpot, but it didn’t make my stay there unpleasant! On the contrary! They gave me quite a decent welcome bonus – 100% match up to 200$, I never had any problems with the live support and what is more important I even managed to win a couple of hundred dollars there! My gambling diary shows that I have deposited in All Jackpots casino 3100 and withdrew 3500$ during the 15 months, in which I was their customer and I suppose it makes me a winner! The only trouble was with the first withdrawal. Although I was already familiar to their security department, because I have joined another of the Jackpot Factory casinos - All Slots before, it took them almost a week to verify my documents, which in my opinion I even didn’t have to send them again, since they already have it from my previous activities! To be honest, I even began to worry a little but everything was ok at the end! The reason they needed so much time to verify my docs was that they were making some kind of reorganization in the department and my docs were lost and such kind of explanations! Anyway, as I already mentioned above my stay at the All Jackpots Casino was rather positive and all I can say to those of you, who read this review is – You should definitely try it! You should definitely try all the casinos in the Jackpot Factory group as well!
So, to summarize I will use some simple rating scores:
Support: 7/10
Software: 10/10
Security: 7/10
Finance: 7/10
Bonuses: 6/10
Terms&Conditions: 9/10

Overall: One of the best in the business!

Well that is it from me now:). Thanks to Askgamblers.com for giving me the opportunity to share my story! And always remember: “You can not break the casino bank, but it is worth trying!