Complaint #33
All Jackpots Casino
Stalling VIP platinum customer payments
8 years ago
Hi,
I’ve been a client of All Jackpots casino for many years. I recently won an amount over $7k. Understanding how the bonuses work, I played and played until I could withdraw most of it. I ended up with a withdrawal that was just over $5k.
I requested that withdrawal be done on April 3 and didn’t think anymore on it. After that, I continued playing as normal. I made several more deposits and won $1 k. I requested a withdraw of that $1 k on April 5th. None of that money has been released to me yet.
Skip forward to April 9, I contacted the casino because the money still had not been deposited into my ewallet. It was during that live chat that I saw the $5k withdrawal had been returned to me. I asked them what the issue was and they requested ID to verify my identity. I was upset because there was no email or phone call regarding their request for ID... Just a delay and a fund reversal.
I emailed my ID to them that day but ended up wagering $1k out of the $5k. Knowing that I did not want to lose all that money back to them, I stopped logging in while my remaining $4k money was available to be withdrawn.
On April 11, I was advised that the documents I submitted to prove my ID were accepted and my payment would be realeased. On April 12th I asked if they could expedite that. They replied no (which I expected).
On April 13 I asked why I still did not see my credit in my ewallet. They replied to me in April 14 to advise that withdrawal may take “24-96 hours to process”. It is now April 17 and I still do not have that money. I am concerned they’ll find another reason to hold onto my winnings and I’ll won’t receive them without taking legal action. I feel like their holding my winnings hostage and are looking for any reason to not pay them out.
Despite being a 10+ year customer to All Jackpots and a platinum member, I will never do business with them again! I strongly urge anyone gambling on this site to switch to a more customer focused and trustworthy company.
Value of claim: $5051.32
I’ve been a client of All Jackpots casino for many years. I recently won an amount over $7k. Understanding how the bonuses work, I played and played until I could withdraw most of it. I ended up with a withdrawal that was just over $5k.
I requested that withdrawal be done on April 3 and didn’t think anymore on it. After that, I continued playing as normal. I made several more deposits and won $1 k. I requested a withdraw of that $1 k on April 5th. None of that money has been released to me yet.
Skip forward to April 9, I contacted the casino because the money still had not been deposited into my ewallet. It was during that live chat that I saw the $5k withdrawal had been returned to me. I asked them what the issue was and they requested ID to verify my identity. I was upset because there was no email or phone call regarding their request for ID... Just a delay and a fund reversal.
I emailed my ID to them that day but ended up wagering $1k out of the $5k. Knowing that I did not want to lose all that money back to them, I stopped logging in while my remaining $4k money was available to be withdrawn.
On April 11, I was advised that the documents I submitted to prove my ID were accepted and my payment would be realeased. On April 12th I asked if they could expedite that. They replied no (which I expected).
On April 13 I asked why I still did not see my credit in my ewallet. They replied to me in April 14 to advise that withdrawal may take “24-96 hours to process”. It is now April 17 and I still do not have that money. I am concerned they’ll find another reason to hold onto my winnings and I’ll won’t receive them without taking legal action. I feel like their holding my winnings hostage and are looking for any reason to not pay them out.
Despite being a 10+ year customer to All Jackpots and a platinum member, I will never do business with them again! I strongly urge anyone gambling on this site to switch to a more customer focused and trustworthy company.
Value of claim: $5051.32
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