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All Jackpots Casino - Not willing to help me closing my account

RESOLVED
posted on May 3, 2015.

I've been trying to get them to lock my account and I'm having a hard time. They told me I need to print and sign a paper and send it back to them. I don't have a printer so I am unable to do that. I need to take a break from gaming so I need my account closed right away. Can u please help ensuring this will happen? Thanks

posted on May 7, 2015.

Hi,

I see that your account is locked right now, but I understand you want to make sure that your self-exclusion is enforced. Normally when players request a self-exclusion, we do ask players to sign a document to confirm the request. If that's not possible, we can confirm with the player via a recorded phone call, so that's what we will do in your case.

All the best,
Michal

AskGamblers
posted on May 11, 2015.

@miran­da.a­rm­str­ong.71,
Did casino contact you, can we close this complaint? Thank you.

AskGamblers
posted on May 11, 2015.

@miran­da.a­rm­str­ong.71,
It's a nice practice to confirm if your complaint is resolved or not, thank you.

posted on May 11, 2015.

Hi AskGamblers,

I see a note on her account that our support team did contact her by phone to confirm the self-exclusion. I do understand if you would like miranda.armstrong.71 to verify this.