All Jackpots Casino - Stalling Withdrawal & Verification

zagalote1981 Portugal
posted on October 7, 2016.

I've been playing at All Jackpots for about 2 years.
Since then i made at least 12 withdrawals.
Since i play at lot of casinos i don't specifically remember if sent my documents to All Jackpots, but they made to me at least 12 payments, so i must have sent them a while ago.
On the 29th of September i made a 203,95€ withdrawal.
On the 3rd of October they asked for my documents so i sent them in the same day.
A couple of days later i received an email saying that they received my documents and my withdrawal would processed soon. (The same was said to me in the casino software chat).
Today (7 of October) the 203,95€ were put back on my account. I went to the chat and i was told that they didn't received my documents. Tired of this i decided that i was going to play that amount e then ask to close my account. Luckily i doubled my money and decided to proceed again with the withdrawal.
I sent again my documents to [email protected] and to [email protected]
I sent them 2 times. One with various jpeg files and other with a single pdf file.
Now i have a pending withdrawal of 400€.

posted on October 10, 2016.


I do see all documents are in order and your withdrawal should be processed today.

I would like to add, I understand your frustration and the process of providing documents can
feel tedious. However, this is standard casino policy for your personal security and ours.

We thank you for your patronage and wish you more luck at the casino.

Thank you,
Levi Hogan
Communications Manager.

zagalote1981 Portugal
posted on October 10, 2016.

All Jackpots:

I'm not against the process of providing documents. I have no problem sending them.
The only problem here was that i sent the documents several times and despite that you still reversed my money into my casino account.
I can confirm that i was payed today.
Regardless of the problems i had with this withdrawal, thank you.


You can now close this complaint as resolved.
I was payed today.
Thank you.

posted on October 10, 2016.

Based on submitter's last post AskGamblers Complaints Team is now considering the complaint as successfully resolved and it is being officially closed.

Thank you all for your cooperation.