Page 3 – Player Reviews for 888 Casino

Lots of games and no freezing games as I heard or read reviews. Well also I was so worried that 888 don't pay back. Read lots of reviews that 888 don't pay or makes it difficult or delay the payments for ever.

I played and won and I was so worry but in fact its not true. Ok they do ask for verification before they make the payments. But as soon as they verify you they pay you straight away. I received my first payment £1300 today and they also paid me £3700 today and I should receive in the next few days.

I only dislike is transferring the money to the players takes longer then what er want. 3 working days is acceptable like other casinos. 5 to 8 business days is a lot I think.

I like the field and tournaments that are going. Pretty nice interface as well.

A month ago I tried to withdraw 1000 euros, my bank rejected the international transfer and sent funds back to cassava through target system. Since that moment I have made 4 queries about the issue and still have not received an answer from support and funds have not been placed back into my account ;(

Not a very large selection of slots. Plus I had a hard time getting a match on my first deposit, it never happened. The site kept freezing on me and the games didn't all load. And you need 20 dollars in your account to withdraw. Sticking to Betfair or sugarhouse.

They have some exclusive game I couldn't find anywhere else.

The games are very limited, and they don't accept CAD, so there's exchange fee loss for every withdrawal and deposit

Worst ever online site! I just wonder if the people operating this site think this is still the 80s? Jeez why make it very very simple to take money from your customers and when it's time to withdraw you have the most stupid excuses? You sat down and decided to get into trustly for deposits and nobody thought how about we do the same for withdrawal? Worst customer service I have encountered in my 10 years of playing! Everything works fine for them but nothing works for the customers! I have atleast 7 unanswered emails! You only have 2 people operating your technical department? Stay away from them!!!

There's a nice theme towards the layout of this site.

When entering a promotional code 90% of the time it wasn't applied to my account. Getting a response from customer support is like pulling teeth as its a very painful wait time to get any sort of result. Your looking at a 2-3 day minimal to hear back from them and at that point, most people have already played thier deposits. I've contacted them numerous times regarding bonuses and have had nothing come back to me, even though I entered them as they were advertised on the correct day they were active. I took a break and temporarily excluded my account and when it was time to play again my account was still disabled. It took about 4-5 times of reaching out to support via site and emails until about 2 weeks later, we're they removed the lock. The game selection is very poor and the level of service is even more so. I don't recommend trying this casino before you have had a chance to try your luck on others with a much higher rating and customer satisfaction review. I can see on this page that others have had similar experiences with support and that dosnt surprise me.

Deposited 200usd idebit payment (highly not recommended they don't write back to emails as i had a problem with my account number and wanted to change it) won 100 didn't get paid 25 dollars for bonus not sure if you, although im not sure you needed to meet wagering requirements. When I won I requested 888casino to withdraw through wire transfer but they sent it to idebit account. Major delay never paid since go to real local casinos instead

I dislike the way they handled my withdraw they didn't direct it to my bank account. I idebit wouldnt respond to emails and requests to my account.

Worst casino I've ever played, support sucks. operations team will answer you within 72 hours ( business hours ) for me it takes 1,5 week to request a withdrawal, documents take 3 days. It's insanely slow!
Every email you answer on, their response time is 72 hours! does that still exist? Yes it does

There are some good stuff with 888 casino. The rtp seems to be alright on their own games and there was no problem getting the bonus right away. It was easy to register with bankid as a Swedish player.

There are unfortunately a lot of negative things about 888. First of all they are missing a lot of big providers when it comes to their slots. There aren't really that many slots and their own casino slots are quite messy. The withdrawal time is horrible... It's not okay that a withdrawal is pending for 55hrs. The support are also lying to you when asked when the withdrawal would be processed.. That is unacceptable and unethical. There are better casinos to play at that payout right away, no reason to play at a casino that will withhold your winnings for as long as they can..

The live feed seems quite smooth. Haven't experienced any lags. Good choices of games.

Even though they're supposed to be supporting Paypal, I can't find any options for Paypal on both deposit and withdraw pages. Also, on withdraw page, all options are not available except Bank Transfer. Why?
And I sent an email to support about Paypal 4 days ago, but never got any replies. Question Reference # 190109-001528

- A standard place for any game
- I like that the promotions are good and lots of bonuses
- Support is also very useful and works fast
- VIP benefits

- It seems a little slow
- There is a lot of failure when loading games, lots of bugs,
- When you make a deposit bonus there is almost no chance of paying your bonus money

Good interface - unlike everyone else, I have had a good experience with payouts.

Have had no contact from the support. Still need to verify, still need to withdraw. Will test this out on a smaller amount ($360USD) and see how well they process the payment. Not happy the do not have a 24/7 chat support. Will amend rating if they process this fast!

Quite happy with the payout. It's sometimes works sometimes not, depending on time, I guess.

However, something very strange happened during my last chat with representative. I contacted regarding an issue for withdrawal, inquiring the time it would take before the money's paid out, and unintentionally (jokingly) said I sometimes I get a gambling urge, and they closed down my account instantly and sent me a bull***t e-mail about how to stop or intervene with gambling and refused to change their decision. I pleaded the decision, saying I never said seriously I had a gambling problem, the issue I was contacting about was a withdrawal, not a problem with gambling, it was a joke and not intended as serious and stated I never had a record of spending too much or urge to cross my limits or ever felt bad after losing too much. Their response was a stereotypical e-mail, stating that I was not allowed to have an account anymore on any of their casinos and some shit about stopping to gamble because of they misinterpreting my word. I don't recommend this casino, as they don't listen to their customers and have problems with their players. Unfortunately it's a fact, I recommend other ones. Thank you.

To be honest, only thing that 888casino does good is taking your money...
None of deposits went wrong.

I didn't like it at the start... But I decided to try it... BIG MISTAKE... Don't even know why I played there....
Deposited about 1000e all together, not even once going over my deposited amount...
Just loss loss loss.. I contacted them to ask them is that normal, or RTP depends on the country I'm playing from...
(considering how it was taking my money without any chance to win, in one moment I was sure players from my country are not allowed to play, so they won't win anything, only loose...)

When I contacted them, they immediately locked my account and banned my access.
I was MAD!!!!

I would like to see some response from them, my nick was Ruki2001 ;)

A couple of good slot games. Apart from that there is not a lot I like about 888.casino

Very low win pay out. Short amount of play time for your money. No fun at all. I play a few other casino sites this is the worst site I've used

Not much really although I did receive my bonus instantly

Painfully slow, constantly tripping out mid game, bit boring frankly. There are definitely better sites which I will stick to in future.

They promise 100% bonus for first time players. I deposited £60 and the bonus never materialized.
No live chat so you can forget about trying to resolve the issue quickly.
Needless to say I am not pleased about this site.
I sent them an email a day ago but I have not received an answer yet.

Nothing

Gives you all the first deposit bonus and free spins then you don't recieve them. Doesn't say anywhere about how to claim them, they show up in rewards but don't activate when you play the selected games. Minimum deposit of 20 is also a joke. Won't be using again

Nothing.

Absolute joke of a site. Deposited 20 with the promotion £120 freeplay and 20 free spins played through my £20 no problems at all, went to play the spins and free play and guess what none of the inclusive games would load just a blank screen yet other games are loading absolute scam I will be reporting it!!!

I also tried playing on the app, online and on my tablet, clearing cache etc etc all the same not loading.. I then went to contact and no online chat come on really!? So now I’ve emailed them and apparently they will be getting back to me in 48 hrs absolute joke I will be leaving this review every where possible to warn others the worst site I’ve ever been on and I’ve tried loads!! Alexd1davies

Stable and slick gaming experience especially live casino games are nice.

Bait-like bonus promotion - When depositing $200, it said bonus $70 will be credited but it never happened. Funny enough, they have FAQs about why bonus is not credited which means they know this is trap with fine prints.

I was recently playing on the online Roulette live tables on 22/07/2018 when suddenly each time in a row of 7 everytime I placed my bet and the numbers I had covered landed a message came up stating "Bet Rejected".

I raised this with the support team who was no help at all having to repeat the issue several times - then having the response they know about this issue and it is being looked at whilst crunching over the phone eating which I found very unprofessional. My stakes were approx £250 and my total winnings would have been approx £2500

Despite sending screenshots of all the issues and detailed explanations this was their response:

Following a review of the Live Casino incident, in regards to your bets being rejected, it was found that the incident was caused by a temporary technical issue. Kindly note that your bets were returned immediately to your bankroll. We would like to apologize for the inconvenience caused and wish you the best of luck in our games in the future. If you require any further assistance with this or any other matter, please feel free to contact us.
Kind regards,
​Member Support Department
_______
I then emailed back stating I expect the winning to be credited and also at least expect details - there's no sign of the amounts. There's no mention of what bank roll as I have two bank cards on my account. There's also no mention of any relevant information.

I then decided to call the support team which was a waste of time - they were unable to tell me any more than the information on the email - "this is handled by the technical team, and they don't operate on the phones" I then asked well how to gain my information that I require - I was then told email. However as shown above was the quality of the emails.

I have also noticed I now have been blocked and can no longer access my account. I looked into 888Casino and can see they were recently fined for blocking user accounts and customer services issues and I can now see why I want to take the issue further and gain whats rightfully mine (Winnings) however just seems like the company are not taking me serious in the slightest. Each member of the support team I have spoken to have all been unprofessional and have shown no drive to get this issue rectified for me.

I wouldnt say its an intuitive UX since it looks and feels like every other casino-platform out there.
So you´ll get the same experience as usual, nothing more nothing less. But 888 has really shaped it up considering
how it used to be. It can only get better from here?

* The color contrast isnt working very well.
* I would use vectorbased icons and symbols since its somewhat blurry here and there.
* Design should follow a quite decent UX but it still holds rather unviting graphics.

Good betting software which works well and is used by few other major online casinos.

- No Chat
- The casino takes over 72 hours usually to answer to e-mails.
- Withdrawls take at least 4 business days but usually over a week (First the withdrawl will stay pending for 3 days).
- If you end up with a problem with this casino solving it is very very difficult because after you've waited their reply and replied back you need to wait again for 2-3 days and so on..

Lots of slots too choose from. Support usually gets back to you in 48 hrs

Withdrawal s take way too long pending period way to long 18 days since withdrawal via wire transfer and still nothing.

Worst casino online ever. I won but never cash out because of their policy to withdraw money take 3-4 days...BLACKJACK LOVER NICKNAME

Efficient Payout unlike others.

I deposited £50 on the 3rd May played a little and withdrew £53.00 the same day. It came through without any problems on the 7th May, and that was a bank holiday here!

I did't accept any bonuses therefore there was no play through requirement. I will definitely play there again.

Nothing.
There weren't really any negatives apart from having to supply a scan of my drivers licence to prove my age.
But that's par for the course.

I believe the Golden rules are:

1)never accept bonuses,

2)use the same method to withdraw as to pay in.

3)When trying any casino always make a test withdrawal as soon as possible

888 casino has introduced many slots in 2018 --- competing william hill slots and other slot games providers which is a good sign as I love playing with 888 casino and poker.

888 customers service is really good... very quick in responding...

I wish 888 introduces more slot games with jackpots and gives the real casino environment to the customers.

What I don't like about 888 is that 888 don't do any bank transfers to Dubai --- I have no idea about this--- which is frustrating specially when you win and its not easy to get your winnings deposited to your account.

I hope 888 clear these things so we can enjoy playing with 888. I normally use netropay to transit money between 888 and my self but I want be able to get any withdrawals from nereopay coz I live in Dubai and 99% are expats and use P O BOX as address. So they refuse to transfer our withdrawals ..

So 888 please give us a good options for us to withdraw cash when ever we require ... I truly love 888 and enjoy all the games....(user name -KINGRAVANA---email - [email protected]

While other casinos may have some frustrating moments, I have never seen a casino as unpleasant as 888. The poker section is merely a joke, all because of the really old, buggy and laggy software that makes you believe you're back to windows 95. Poker Blast is what we call an almost forever near hit. Let's say the screen rolls and stops to 10000$ prize pool. You get happy but that ends quick because the spin will tilt again after stopping, taking you back to a 2$ prize pool. They have the only bonus system ever seen that actually does not give you a bonus. It says 100% welcome bonus. Let's say you deposit the minimum, a 10$. You would expect another 10$ in your account, that's what bonuses are for, so you can increase your bank and start rollin' to fulfill the requirements and win. Nope. 888 wants you to spend exactly 1000$ before you can get your 10$ bonus, after which you will have to roll another 1000$ in order to cash out. Ripoff is a small word for these guys.

Went to the casino after winning some freeplays on their wheel of fortune. If you have a 2$ freespin and you hit a big win, you can keep 2$. But you will have to fulfill the requirements if you want those 2$ to be yours. Let's say you hit a 10 cent spin and win 2$ in that hand. Well, the game crashes. You have to reload the page after every spin to spend all those 2$. I've read other reviews and saw that their attitude on this website is absolute crop and they never, ever answer a question in a professional way, they always avoid it. I recommend anyone to avoid this clowny business as it is not profitable, nor fun. Hope I get to see them off the market.

This casino was ok to me. Solved all problems and got my winnings deposited. I'm from Slovenia and my country is restricted since January 2017, but I was still able to log in and play since last week after I did my first cashout.

They blocked my account and apologized me after they realize I came from restricted country and got all my winnings on my bank account.

Long withdraws, slow customer support, restricted countries.

At 888 casino I like the free tournaments poker. Those various from 3000$ till 5000$. At slots like ginie that payouts a lot. All payment are fast as regard to their Term and Conditions.

For 6 months have 2 free spins for 24 hours. From 1 January 2018 just one spins even have downloaded on mobile 888. Regard roulette must have others providers like Vivo or Authentic gamin or Ezugi, not only Evolution.