Page 2 – Player Reviews for 888 Casino

Everything was great until august 2022. I was playing regularly in the casino and haven't had any problems. Casino site was working ok and also payouts were processed according to limits.

I was playing for couple of years in the casino, without any issues. Mostly I was playing slots with progressive jackpot games and was lucky to win couple of times. I was able to make withdrawals according to casino limits without any problems. In august 2022 the casino asked for some additional documents to be sent as part of verification process, which I sent. I am still waiting for verification process to be completed. Last couple of months they are not even replying to my emails. Whenever I send an email they state that they will reply in max 72 hours but there is no reply at all. I also called them to their phone support and the girl on the other side also promised that they will reply via email in day or two, but nothing happened. I am waiting for months now already and since there is no reply from their side I asked them to close my account and send the remaining balance to my ewallet. They are not replying to my emails and still didn't send the money to me.

I don't find anything good about the casino yes they have a good selection of games but you can't stop the spins yourself!! I know I like to control the spins somewhat and you don't have the option at 888 Casino. Not cool at all... It doesn't matter if there are lots of games to choose from to me the fun is in hitting that button. Maybe this isn't a feature that everyone looks for, but I am sure that I am not the only one that finds this annoying...I don't know what more I can say except I won't be playing at this casino again. This isn't my 1st time playing at 888 Casino and they didn't make my top 20 list of casinos to play at this is the longest 150 characters I have ever had to write. I hope this helps anyone who takes joy in pressing that button when playing slots

I don't like not being able to stop the spin on the slot games. They should let this fact be known at registration or in the bonus information. People should be aware of this part of the slots. I am glad I deposited a small amount I won't be depositing again because of this reason.

There is a very good selection of games here, but I mainly play poker on this site and have no problems.
If you are a poker player looking for a new or different site, I recommend playing here.

I don't know what to write bad about this casino, because everything suits me here. There are many games here, and players from Canada are allowed to play, withdrawals are fast.

I absolutely do not like anything about this casino. As far as sports are concerned, the offer is large, from football, basketball, volleyball, handball, waterpolo etc...

Many people have a problem when they make a profit in this bookmaker or in the casino, as if on tape they lock the account and ask for verification even though the account is already verified. And this continues until you give up fighting for your money, no way to win on this casino.

I like the games, the customer service & how quickly it is to send an e-transfer and it is credited to your account almost instantly. I recently made a review on regarding only having the option of a wire transfer for my withdrawal, however I was wrong and you open up the options by paying through e-transfer. I found out about this because when they made an error in sending my wire transfer I had responded by asking why they could not send via e-transfer. They kindly replied letting me know in order to withdraw winnings through e-transfer than I must deposit that way. FYI I did get my winnings quickly after they resent my funds and I did try them again, only because of my options and I did request a withdrawal which I was able to do through e-transfer.

I dislike not knowing all my options of choices for withdrawals prior to making a deposit. If I was more educated upfront I would have deposited my first deposit via e-transfer. The only reason Other than that I am quite happy & I will be playing there more often.

I played only roulette and the table itself isn't bad and the interface is not too bad. When it's working it's smooth and they have lots of table variations.

The app lags - "magically" every 10 or so spins your bet gets taken due to a crash. I also had a problem with inaccuracies of wins - my bankroll showing a different figure to the bankroll figure in the game history - lower (a technical error apparently). The customer service isn't great - they try to fob you off the first time then send you around the houses. Biggest online casino in the UK - but far from the best.

Good casino slots. Perfect selection of deposit options. Good loyalty offer. Great support employees who are there for you and quickly find a solution. Did not have such a quick payout at a casino.

Germany isn't supported but currently I'm living in Canada and for Canadians it's almost a perfect gambling site. Just customer service is sometimes too slow.

I've been an active member of the 888 Brand for a number of years (poker, casino and sports) - I'm currently at level 257 to give you some idea how long.

I am surprised by some of the reviews posted here... I've never had any issues at all; withdrawals are timely, support staff very helpful, bonuses are fabulous and the Casino has a wide variety of slots and games available to play.

There is one thing about the 888 brand that I don't like however and that is the number of fish who play the lower level poker freerolls.

They seem to always go 'all in' no matter what hand they have. Sometimes it can be aggravating when you see your bullets go down to a much lower hand that caught a lucky flop. At higher level freerolls and paid tables you don't see this as much and they don't affect sports or casino play.

The standard European casino. There are bonuses, for the first registration-they pay well, and then they give only a trifle, while they ask for quite large deposits. But three licenses guarantee players that the casino will not deceive them and they will definitely receive the honestly won money.

Withdraw money for a very long time you can wait up to 3 days. Small amounts are withdrawn without problems, but if you put a large amount on the withdrawal, you need to pass additional verifications.

This customer service is a mess. you wait days and days for a E-Mail response (because the LiveChat doesn't work at all) and if you are one of the lucky ones you will get an answer, but in my experience really rude and angry answers.

I have been playing this casino a while and to me it’s by far the best inline casino. I have tried over 30 of them. Selection of games is solid, withdrawal times are usually faster than stated on the website. Their bonuses are good, and they have a lot of withdrawal methods. They are also one of the biggest online casino providers and publicly traded so my trust in them is higher.

I can’t think of many cons, the one I have is that once in a while I can’t see evolution live on any of my screens. Other than that this casino is my favourite

I have recently joined here. I could never contact anyone about a withdrawal, could get no help when the blackjack game froze & went blank. There was no help anywhere. Live chat " not in use", no emails answered, just **** auto response. No one home guys.
Do not play here.
By far the worst experience in 25 years online gambling

The site keeps crashing and when this happens don't expect a compensation! Also money keeps disappearing from my account. Have talked to customer "service" about this but they are very rude. Avoid this website, there are many better alternatives.

This was the absolutely worst Casino Experience I've had.

I deposited money to 888 Casino for the first time 16 days ago, played for a few hours when I got a bonus on the Michael Jackson Slot and the game crashed, I received an error message saying I should contact support - and so I did.

At the support someone named Jörgen V answered and he was probably the rudest and unprofessional support person I've been talking to. I've been in the chat multiple times and he laughs at me, lying to me and keep telling me they will compensate me and come back. They confirm that it was a problem with the slot and that they shall "look into it". I've written to them several times during these 16 days and Jörgen V is constantly lying and being rude and unprofessional all the way and 888 Casino still hasn't compensated me even though they have told me they will do it in a few days time multiple times.

The platform feels buggy first no games were loading, then I got playing but the games variety offered are poor, and still, the platform lags. The support is totally inexistent on this casino. I don't think there are any humans working there...at least that is how it feels. God forbid you ever have a problem or win something and then the fun starts!
In my opinion, they should stick to poker apps or be forced to offer online chat. I don't like it when it's so easy for a casino to get a hold of your money. No verification, no documents required, nothing really. But when you win, another case! It's just a poor casino really in terms of games, feel, support! Just stay away. You are better off playing solitaire rather than having anything to do with the 888casino.

I like games and its very good and easy to play and approachable. They have a lot of games and is very attractive the sits is very good in desgin and has not error or bugs. Easy to deposit but sooooo hard to withdraw, it seems easy te get money from you but to give it back the earnings to you its a whole different story!

Customer support isn't at good at all they have so overtime response and you have to write emails a lot and get a response that has nothing in it. Hope your withdrawal goes okay but mine is still not done and tales a lot of verification I don't know why they do it when they have such a good site and can get a lot of good things from it. Just the care for the player is from 0-10 is 2 cause they at least reply email asking asking documents documents !!!

Fun games, lots of variations and frequent payouts. Enjoyable even using small deposits, great layout on site. Lots of options for different games and live casino is a bonus.

The bonus did not get credited immediately, have to keep going onto support to get them sort it out. The support is often busy / closed which makes sorting issues even more hassle.

Interesting and fun games to play. Support team is great too. They sorted out my problem very quickly. Will definitely come back for more games. Good job 888 casino!

You are telling me that the positive part of the review is too short. It should have 150 character or more. Well, I am sorry to have to say that, but there is nothing to like about a Casino that makes no effort to resolve a wire that has never arrived on your account.

Deposit money. Played Live BlackJack. Won. Requested my winnings. Winnings never arrived at my account. Complained to 888, no resolution. Made claims to Malta Gaming Authority, no answer. Made a complaint on this site, no resolution. All I hear from 888 is "we have sent you the money, contact your bank", but they refuse to instruct their bank to search for the wire, knowing there is nothing the receiving bank can do unless it is contacted by the sending bank. So many similar complaints about 888 with cash out problems to be found on the internet. What can be worse than not receiving your money?

Used to be my go to casino! I won very big here ($65K plus some others around $5K) and enjoyed playing here for about 2 years. They had excellent customer/client/VIP support at the time I was playing here.

I stopped playing at 888 because they removed literally ALL the games I liked. ALL of them. Replaced with other, less polished games or games that just did not appeal to me. They also stopped doing bank transfers for my bank specifically? Withdraw methods from there were less appealing as well.

I was super disappointed to stop playing here! VIP support did contact me and they did do a very thorough job in trying to regain my business. It just wasn't mean to be!

I'm a medium staker (1 EUR bets) and playing there since some years now. I've made some good winnings there and never had trouble with payouts. Recently the site got a new fresh design and looks better now, with a bigger selection of available games (I personally miss games like 'King Kong Fury' or Play'n'Go (eg. Book of Dead) stuff). Processing the payouts is now a bit faster, from up to 8 days down to only 3 days. All in one I'm still satisfied. It feels like the win chances are a bit better or more fair as in other casinos (because games have there RTP values, but the bank can also regulate how much the site will give back to players). But,..

..I have absolutely no idea how this daily free spins thingy works for customers. On some very rare days I made my spin and had between 50 and 75+ free spins. But in 99% of all days (over months) I'm just getting between 2 - 7 spins a day. Seems not to make a real difference if I wager a day less, another day more (if I win big, I keep playing for about 10h+ there, wagering a lot).

The deal with the free spins is that you can use them on selected house made jackpot slots. In most cases the winnings are less than a half euro. I once hit a quintuplet playing Nightmare on Elm Street which had a payout of 200 EUR. The sad thing is, this was due free play mode and I just got some bucks. Because you have first to convert it from free play into bonus money and then to wager it. Another joke is, that the bonus rules tell you 'wagering x times, except you hit the jackpot!". Well, you just have chances hitting the jackpot if you are placing big bets.

In the meantime I made on other sites some more winnings from bonus money.

I'll keep on playing there. But 888 is not the only one I'm visiting. I'm currently very satisfied playing at bitcoin casinos.

The fact that they offer poker and casino is nice, and they seem to have some nice games also. Easy access to both sides, poker and casino. Simple UI.

Super slow KYC(they are delaying it on purpose), and payments. They will try everything in their power to make you cancel your WD. Please do not play in this casino, you will regret it once you win.

Slow verification and withdrawal processing times. Account verification took a week Although they promised it would take 3 days. Also has to contact support multiple times and send many emails without any answers. At last chat person got the big wheels rolling.

Not much right now, the range of games is good. I don’t really play bingo on there as I prefer to be in a bingo hall. Depositing is easy, withdrawal is where my issue lies as problems aren’t rectified

There has been an error in my withdrawals. I have emailed on a number of occasions to sort it as I am entitled to my $500.03USD (2 separate withdrawals), I have had no response (the swift code needs changing) and no acknowledgment despite numerous emails asking for them to acknowledge receipt of emails and asking if they have passed the info to the relevant person. The bank can’t help me and assure me it is 888 casino’s responsibility. There must be a higher power I can go to to get this sorted and I won’t give up until I do - I need my winnings. If anyone can please tell me which organisation I can contact to take this higher I would appreciate it. I changed the swift code on my account last week as soon as the bank informed me of their error and did a small withdrawal, and that money reached my account quickly so I know this is easily remedied but 888 don’t want to help it seems.

Used to be my go to casino! I won very big here ($65K plus some others around $5K) and enjoyed playing here for about 2 years. They had excellent customer/client/VIP support at the time I was playing here.

I stopped playing at 888 because they removed literally ALL the games I liked. ALL of them. Replaced with other, less polished games or games that just did not appeal to me. They also stopped doing bank transfers for my bank specifically? Withdraw methods from there were less appealing as well.

I was super disappointed to stop playing here! VIP support did contact me and they did do a very thorough job in trying to regain my business. It just wasn't mean to be!

I'm a consumer of 888casino!

Throughout my experience, the bonus that you receive as soon as you register to play is extremely extraordinary amazing. The one thing that bothers me during my experience through this site is the withdrawal time period. They request you to verified your account with the following passport, ID, or driver licenses before you tried to attempt to withdraw. Currently, I'm in the process of verifying my account (Couple hours through the verification still no answer) They said it's going to be within 3 days, so I'm continuously waiting. Still what bother me is that it is much way easier to deposit than withdrawal. I guess, they want you to experience longer and feed you addiction during the time period. It sounds a bit shady how they want your photo ID after you played instead of requesting at the time you register. Everything seems legit so far. I'm getting nervous because the media is begging to differ with a few fraud videos I found, regarding 888casino closing down few accounts and cutting down player's losses.

Overall, I loved the interaction while playing with Live Dealers.

How do you get a match on your first deposit as promised? For a so called big-player in the casinostakes I thought game selection and withdrawal requirements left a lot to be desired even when compared to smaller contenders.

There are much and different games. Very easy to register en deposit.

Everything is super good when I was losing and deposit again, you get good promotions emails to deposit again get free spins and bonus. Everything changed dramatically when I start to win and withdraw. Then everything getting very difficult and take a very long time. Only canceling the withdraw is still very easy. Simply they wait till you cancel and lose all the money. I closed my account by casino888.

There is four day waiting to get a reply on email. Over a week to process withdrawals. And very confusing terms regarding free play and welcome bonus. This is a definite "no go" casino

I like the fast response on initial email. Clear terms of deposit and withdrawal. Lots of games to choose from. New games arriving weekly. Fair bonus on deposit

Oh my god. After depositing close to $2000 I wrote customer service with a complaint of sluggish software and random session issues. I requested a small free sports bet for compensation. Respectfully


I stated in my email that I was considering moving my online gaming entertainment to another platform. Those exact words. To express my frustration. Customer service then took it upon themselves to lock my account and it took me almost 24 hours to unlock it. Messing up pending sports bets.

They had no right to do that. I wasn’t mean or disrespectful. I was polite and to the point of my concerns. Which were never addressed

I still play. And still deposit. However, I’d never ever recommend them to a friend or family for the way I was treated. Also I find when some bets get rejected it’s not credited to your account. I didn’t even bother to write them about that in fear of my account being locked.

Terrible customer service. -100 out of 10. Never experienced anything so disrespectful to a money customer.

I saved the email logs as proof of my claims.