888 Casino

Item: 888 Casino
Rating: 1.1
Author: Petar M.

888 Casino

Welcome Bonus

100% up to €1000 Welcome bonus

Visit casino

T&Cs Apply

Our Rating CasinoRank

1.1/10

CasinoRank

Player Rating 150 reviews

4.4/10

150 reviews

Complaint Response 419 complaints

2 days avg. 419 complaints

888 Casino: My Expert Opinion

888 Casino is a popular online casino bringing players a large number of online slots, table and live casino games. The casino has several reputable licences, attracting players from different countries, while the website is easy to use.

By Petar M.

What we like

Various offer of casino games
Well-developed VIP program
Plenty of deposit options

What we don’t like

Delays in withdrawals are common
Live chat is for registered users only
A lot of unresolved complaints

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

888 Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.888casino.com

Established

1997

Licences

Government of Gibraltar, Malta Gaming Authority, Alcohol and Gaming Commission of Ontario, Romanian National Gambling Office, Portuguese Gambling Regulation and Inspection Service

Company

Virtual Digital Services Limited

Affiliate Program

Uffiliates

Languages

English, German, French, Russian, Portuguese, Spanish, Japanese, Chinese, Arabic

Casino Type

Instant Play, Mobile, Sports, Live Casino

Deposit Methods

Bank Wire Transfer, Payz, MasterCard, Neteller, PayPal, Paysafecard, instaDebit, Visa, Sofort, Boleto, QIWI, Trustly, Skrill, AstroPay Card, WebMoney, iDebit, MuchBetter, Apple Pay, Rapid Transfer, Bitcoin, Interac, iWallet, Online Bank Transfer, Neosurf, EPS, Pix, Luxon Pay, Nordea, Pay4Fun, PurplePay, Todito Cash

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, MasterCard, Neteller, PayPal, Visa, Wire Transfer, Payz, QIWI, Skrill, WebMoney, iDebit, MuchBetter, Rapid Transfer, Trustly, Pix, Interac

Withdrawal Fees

Withdrawal Limit

USD 30,000 per month

Currencies

Euros, British pounds sterling, US dollars, Canadian dollars

Pending Time

24-48 hours

Withdrawal Times

E-Wallets 24-48 hours
Bank Transfers 4-7 days
Card Payments 1-7 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

888 Gaming, Playtech, Pragmatic Play, Play'n GO, Blueprint Gaming, Red Tiger Gaming, Games Global, NetEnt, Inspired, Light & Wonder, Big Time Gaming, Elk Studios, Quickspin, Eyecon, Gamomat, Mazooma Interactive Games, Indigo Magic, Atomic Slot Lab, SlotMatrix

RTP

Publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

FAQ Section

Suggest an edit

General Information About 888 Casino

888 Casino is one of the early online casinos, established in 1997. Ever since then, the casino has been home to players worldwide. The gambling website is licensed and regulated by the Gibraltar Regulatory Authority, MGA, AGCO, Romanian National Gambling Office, and Portuguese Gambling Regulation and Inspection Service.

Multiple reputable licences show that 888 Casino adheres to gambling laws in various countries, but the extremely low CasinoRank raises reasons for concern. Still, there are plenty of 888 Casino bonuses that many players find too appealing and want to test the casino out themselves.

Below, you can read through our detailed casino review of 888 Casino and see if you should open an account or not.

Payment Information and Options at 888 Casino

888 Casino has a well-organised banking page where players can find all the information about deposits and withdrawals. However, if you look at our Payments tab, you’ll see all the data directly.

Popular deposit methods are available at the casino, including debit cards and e-wallets, while players can also use QR codes to deposit money into their accounts. The minimum deposit is €10 or equivalent.

Keep in mind that you can’t use some of the deposit methods to withdraw money from the casino. The casino reserves the right to pay out potential winnings larger than €30,000 in monthly instalments. On the other hand, the minimum withdrawal for all payment methods is €10.

Customer Support at 888 Casino

The best way to contact 888 Casino is either via email or live chat. The live chat is available for members online, and you can access it both when you’re logged in and when you're logged out. It’s easier if you’re using an app.

888 Casino has a help centre with some of the most frequently asked questions answered. You can start looking for information there before you proceed to customer service.

Looking at the casino complaint history, the customer support of 888 Casino isn’t tending to players who are experiencing problems with delayed withdrawals. You can always submit a complaint with our AGCS team and we’ll try to resolve it with the casino.

Games at 888 Casino

The number of games at 888 Casino has always been admirable. Players can choose between different online slots, while the casino adds new online slots to the website to stay in tune with the gaming trends.

A bunch of table games are available, including different versions of online roulette, blackjack and poker. If you’re looking for instant games, you can choose scratch cards or arcade games such as Aviator or FlyX.

Step inside the live casino lobby for the ultimate casino experience. You can choose between different titles and select the rooms that you like the most. Don’t forget to check 888 Casino exclusives for unique casino games.

Becoming a VIP member of 888 Casino is worth it because other than better bonuses, you can be invited to different events where you can mingle with other players and share your experiences.

888 Casino’s Commitment to Responsible Gambling

Players at 888 Casino can set deposit limits and use features such as taking breaks or self-excluding from the casino. The first thing you can do is a self-assessment test to determine if you have any gambling problems you have to tend to.

888 Casino Bonuses

Check out other 888 Casino Bonuses and pick one that suits your needs.

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Welcome Bonus

100% up to $100, 1st Deposit Bonus

Minimum Deposit $20

Wagering Requirements 30xb

Bonus Code: Welcome1

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No Deposit Bonus

$25 Sign-up Bonus

Free Spins N/A

Free Spins WR N/A

Maximum Cashout N/A

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Match Deposit Bonus

30% up to $350, 2nd Deposit Bonus

Minimum Deposit $20

Wagering Requirements 30xb

Bonus Code: WELCOME2

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Match Deposit Bonus

30% up to $350, 3rd Deposit Bonus

Minimum Deposit $20

Wagering Requirements 30xb

Bonus Code: WELCOME3

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Match Deposit Bonus

30% up to $350, 5th Deposit Bonus

Minimum Deposit $20

Wagering Requirements 30xb

Bonus Code: WELCOME5

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Match Deposit Bonus

30% up to $350, 4th Deposit Bonus

Minimum Deposit $20

Wagering Requirements 30xb

Bonus Code: WELCOME4

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Welcome Bonus

100% up to $100, 1st Deposit Bonus

Minimum Deposit $20

Wagering Requirements 30xb

Bonus Code: WELCOME1

More info

Claim bonus

T&Cs Apply

Complaints

Read the complaints other players have left for 888 Casino. Learn more about complaints.

Show all complaints

Submit complaint

Verification taking forever to verify and cannot be contacted by mail or chat

Hi there,

I am writing to formally address the ongoing and unacceptable delay in verifying my 888 account.

Despite having uploaded all the correct documentation, my account remains unverified, and I am trapped in a frustrating verification loop. To make matters worse, the support channels are completely inaccessible:

1. Email Support Failure: When attempting to email your support team directly, my messages keep bouncing back as undeliverable.

2. Communication Breakdown: I have no way to reach out via live chat or email to resolve this issue.

3. The Document Loop: I have email evidence showing a completely disorganized process where your team approves certain documents, rejects another, and then repeatedly asks for re-approval of documents that were already successfully submitted and accepted earlier.

Furthermore, I am now unable to upload any additional documents because the platform interface locks me out of doing so, leaving me with zero actionable options on my end.

I have read numerous reports from other users on public forums stating that verification with 888sport has taken them months to resolve.

Can you help get my account verified and facilitate this process?

Happy to provide any the relevant confirmation and emails to this message.

Sincerely,

93h left

Locked out of account with no withdrawal

I made several withdrawals on 888 casino in the amount of 1256 on August 1st. I usually received my withdrawals in the same day. I spoke to several agents regarding this matter I was told they needed my bank statement even though I provided it previously so I provided it again. I was told by an agent on live chat my withdrawal would be handled promptly once I sent this document. So I asked another agent again how long it would take but was never given a clear answer. Now I can't log onto my account.

Resolved

€1,256

Unexplained Rejection of Verification Documents and Delayed Withdrawal Processing

I am submitting this complaint regarding the handling of my withdrawal requests and account verification by 888casino.

I submitted two withdrawal requests (Withdrawal Request IDs: 968252944068 and 968242041784). As part of the verification process, I was asked to provide proof of my bank account, and I promptly submitted my bank statement.

My bank statement was later rejected, but I was not provided with any explanation for the rejection or informed of what was wrong with the document. To determine the issue, I contacted my bank. The bank confirmed that my full legal surname cannot be displayed on bank statements because of a system character limit. They issued an official letter confirming that the account belongs to me, stating my full legal name, and explaining why the bank statement displays a shortened version of my surname.

I resubmitted my bank statement together with the official bank letter explaining the name limitation in an effort to satisfy the verification requirements.

Throughout this process, I repeatedly contacted 888casino through the live chat to request updates and ask for clarification. However, I consistently received the same standard response without any explanation addressing my specific situation:

"Your conversation has now been transferred to our Security Team.

They're already reviewing your account and the information you've provided. We'll complete the review within 24 hours and will contact you if we need anything further.

There's nothing you need to do at this stage. We'll be in touch as soon as the review is complete.

Thank you for your patience while we complete this process."

Despite being told the review would be completed within 24 hours, I did not receive any meaningful update or explanation. My requests for clarification regarding the rejected document were not answered, and I was not informed of any additional information required to complete the verification process. My support reference ID is 844020803.

My concern is not only the delay in processing my withdrawals, but also the lack of transparency and communication throughout the verification process. My documents were rejected without explanation, and despite my repeated attempts to resolve the issue and provide additional supporting documentation, I have been unable to obtain a clear response.

I respectfully request that this matter be investigated, that my verification documents be reviewed fairly, and that my pending withdrawal requests be processed as soon as possible.

Unresolved

No explanation why casino 888 is not paied me

8 days waiting for 403 $. I just want to know when I will get my money and they blocked me… Never write me back for more information its stress of me out. I have a house to pay and they can't even tell me what the problem I just want information to get my money back! Please! Every day I am looking and Nothing is changing always (Processing). It's stressful for no reason; it's ruining my vacation, and then they temporarily blocked my account for no reason! I'd like them to tell me what to do to get my money back; it doesn't seem complicated.

Unresolved

$403

888 Canada Withdrawals Pending Since July 8 Despite Completed Verification

I am submitting this complaint regarding withdrawals totalling CAD $1824 from my 888 Canada account, which have remained pending since July 8, 2026.

Following my withdrawal request, 888 asked me to provide identity verification and Source of Wealth documentation. I provided all requested documents promptly. My documents were subsequently acknowledged as received, and I was informed that the matter had been passed to the Compliance team.

Since then, I have repeatedly contacted 888 through email and live chat. I have been told several times that my case was escalated, that I would receive an update, and that I would receive a phone call. None of those promised follow-ups occurred.

As of July 16, 2026, I have not been informed that any additional documentation is required from me. My withdrawals remain pending, and I have received no meaningful explanation or timeframe for completion.

I understand that compliance checks may be necessary, and I have cooperated fully throughout the process. My complaint is not about 888 conducting appropriate verification. It is about the prolonged delay, the lack of a meaningful status update, and repeated commitments to contact me that were not honoured.

My 888 case reference is 2997992. My live chat reference is Rec0BH46B0QQL

I am requesting that 888 complete the review without further unnecessary delay and release my withdrawals. If there is a genuine outstanding issue, I ask that 888 clearly identify it and provide a reasonable timeframe for resolution.

I can provide supporting emails, chat records, document-receipt confirmations, and screenshots showing the pending withdrawals.

Unresolved

$1,824

withdrawal pending since June 5 with no clear verification or payment update

I am submitting this complaint regarding a delayed withdrawal from my 888 Casino account.

On June 5, 2026 at 3:43 PM, I requested a withdrawal of C$1,007.64. The withdrawal confirmation ID is 954432916095. My support ID is 847520578.

As of June 23, 2026 at approximately 9:10 PM Pacific Time, the withdrawal was still pending and had not been paid. The withdrawal has now been pending for approximately 18 days.

I have contacted 888 Casino support multiple times to ask what is preventing the withdrawal and what, if anything, remains outstanding. I have submitted the requested verification and banking documents, including my driver’s licence, proof of address/utility bill, bank statement, card documentation, wire transfer instructions, and later a void cheque when support requested it.

On June 9, I contacted support to confirm whether my documents had been received and whether anything was missing. I explained that I had submitted my driver’s licence, utility bill, bank statement, copy of my card, and wire transfer instructions, all connected to the same account I used to deposit funds. The agent told me the documents had been received, that they would verify them right away, and that I should expect an email that day. I did not receive that email.

On June 15, after the withdrawal had been pending for 10 days, I contacted support again and asked for a substantive update. I was told there was a date-of-birth discrepancy. I verified my personal details, and the agent confirmed that the date of birth had been corrected. I was also asked to provide a void cheque for the withdrawal query, which I did. I then verified my email and cell phone as requested.

On June 22, I contacted support again. I first received a response asking me to allow up to 24 hours for review of my account, and the chat was then closed. I then opened another chat and specifically asked for confirmation of my verification status, whether any documents or banking details were still outstanding, whether my Canadian banking information had been accepted, the reason the withdrawal had not been released, the expected release date, and an escalation or reference number.

I was connected with Patrick, who said he would escalate the case to the transaction team and inform them about my withdrawal status. I explained that I keep being told I will receive an email update, but nothing happens. Patrick then said the case had been forwarded and prioritized, but I still did not receive a clear verification decision, payment confirmation, request for further documents, or explanation for the continued delay.

There may also be a Canada-specific banking issue. I am a Canadian player using a Canadian bank account. Canadian banks generally do not use IBAN numbers. In the IBAN field, I entered my Canadian bank account number, which is the standard account identifier used in Canada, along with the other Canadian banking details available to me. The bank account information I provided is connected to the same Visa Debit card/account that I used to fund activity on 888 Casino.

Unresolved

$1,008

Awaiting for the payment

Hello.

I recently won 17 thousand on slots (no bonus). It was cash playing. I tried with draw it all via etransfer and it was held awaiting process for over 2 weeks. The one agent i spoke with told me to reverse it and break it down into smaller chunks and see if that helps and still nothing. 4 agents have confirmed that my account is fully verified. Am I at a loss?

Unresolved

$17,000

Delayed withdrawals over 11 days

I made withdrawal requests on May 28th for 10,000 and 19,000. Withdrawal IDs 951695604679 and 952089311588. They are still awaiting process. My account was already fully verified and they paid me out a previous amount a few weeks ago after a long delay. After a few attempts to contact support an agent told me to upload a pic of a debit card which I did within the chat . They card was not asked for when paying my previous withdrawal. I was to receive an email from payments or support stating that it was verified but did not receive one but an agent told me that everything was fine and I should be getting an email regarding my withdrawals . I have not received any communication from 888 despite daily contact by me to their support.

Resolved

$29,000

Withdrawal delayed and Declined

I am filing this complaint due to serious and unacceptable issues with 888 Casino regarding my withdrawal.

I have been attempting to withdraw my funds for nearly a month. During this time, I fully complied with every verification request made by the casino. I submitted extensive documentation, including my passport, driver’s license, utility bill, bank statement, credit card statement, and Apple ID verification. I also received confirmation that my account was successfully verified.
Despite all of this, on May 26, 2026, my withdrawal request was suddenly declined without any explanation whatsoever. This raises serious concerns about the fairness and transparency of 888 Casino’s practices.
There is absolutely no justification for declining a withdrawal after full verification has been completed, especially after such a long delay. This behavior appears to be either deliberate stalling or a failure to process legitimate withdrawals properly.
I am requesting:

A clear and detailed explanation for the withdrawal decline
Immediate processing of my withdrawal
Confirmation that no further unnecessary delays or obstacles will be imposed

If this issue is not resolved promptly, I am prepared to escalate it further to regulatory authorities and additional dispute resolution platforms.
At this point, I simply want my funds released without any further delay.

Unresolved

$29,703

Delayed payment for almost 2 months on a fully verified account

I am filing this complaint regarding the extremely unreasonable and unacceptable handling of my 7,000 CAD withdrawal by 888casino Ontario.

My account had already been fully verified before this withdrawal request was ever made. Despite that, for nearly two months I have been trapped in an endless cycle of repeated document requests, delays, and meaningless template responses while my funds continue to be withheld.

During this entire process:

I contacted support more than 30 times through email and live chat

I repeatedly submitted every document and every piece of information requested

I complied multiple times with additional CCS2800 verification requests

I received almost nothing except scripted copy-paste apologies for the delay

My direct questions were consistently ignored

No one explained why the withdrawal was being delayed

No realistic timeframe was ever provided

Support continuously avoided addressing the actual issues raised and instead recycled generic responses

The most frustrating part is that the same documents and information have effectively been requested again and again despite my account already being verified and despite my full cooperation throughout the entire process.

After nearly two months, there is still no resolution, no accountability, and no meaningful communication from 888casino.

At this stage, this no longer resembles a normal verification process. It appears to be an unnecessarily prolonged and obstructive delay process where a verified customer is repeatedly forced to resubmit information while being given no transparency whatsoever.

Most recently, after once again submitting all the requested documents, I heard absolutely nothing back for over a week.

It should not require more than 30 contacts, repeated document submissions, and nearly two months of chasing support simply to receive a withdrawal from an already verified account.

I am requesting immediate release and processing of my 7,000 CAD withdrawal, written confirmation that all verification requirements have finally been satisfied, a proper explanation for the repeated delays and repetitive document requests, and an end to the continuous scripted responses and unnecessary obstruction of this withdrawal

I have preserved all emails, screenshots, live chat transcripts, and proof of every document submission made throughout this process and am fully prepared to continue escalating this matter through all available regulatory, mediation, and consumer protection channels if this situation is not resolved immediately.

Unresolved

$7,000

888 Casino Complaint Stats

Resolved 333 / 397

Avg. Amount $8,733

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Review this casino

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Player Rating

4.4/10 ● 150 reviews

Top reviews from our players

Brumsi

3 years ago

1/10

Everything was great until august 2022. I was playing regularly in the casino and haven't had any problems. Casino site was working ok and also payouts were processed according to limits.

I was playing for couple of years in the casino, without any issues. Mostly I was playing slots with progressive jackpot games and was lucky to win couple of times. I was able to make withdrawals according to casino limits without any problems. In august 2022 the casino asked for some additional documents to be sent as part of verification process, which I sent. I am still waiting for verification process to be completed. Last couple of months they are not even replying to my emails. Whenever I send an email they state that they will reply in max 72 hours but there is no reply at all. I also called them to their phone support and the girl on the other side also promised that they will reply via email in day or two, but nothing happened. I am waiting for months now already and since there is no reply from their side I asked them to close my account and send the remaining balance to my ewallet. They are not replying to my emails and still didn't send the money to me.

Karmen77

3 years ago

3/10

I don't find anything good about the casino yes they have a good selection of games but you can't stop the spins yourself!! I know I like to control the spins somewhat and you don't have the option at 888 Casino. Not cool at all... It doesn't matter if there are lots of games to choose from to me the fun is in hitting that button. Maybe this isn't a feature that everyone looks for, but I am sure that I am not the only one that finds this annoying...I don't know what more I can say except I won't be playing at this casino again. This isn't my 1st time playing at 888 Casino and they didn't make my top 20 list of casinos to play at this is the longest 150 characters I have ever had to write. I hope this helps anyone who takes joy in pressing that button when playing slots

I don't like not being able to stop the spin on the slot games. They should let this fact be known at registration or in the bonus information. People should be aware of this part of the slots. I am glad I deposited a small amount I won't be depositing again because of this reason.

josephcassady

3 years ago

8/10

There is a very good selection of games here, but I mainly play poker on this site and have no problems.
If you are a poker player looking for a new or different site, I recommend playing here.

I don't know what to write bad about this casino, because everything suits me here. There are many games here, and players from Canada are allowed to play, withdrawals are fast.

kolinjo125

4 years ago

1/10

I absolutely do not like anything about this casino. As far as sports are concerned, the offer is large, from football, basketball, volleyball, handball, waterpolo etc...

Many people have a problem when they make a profit in this bookmaker or in the casino, as if on tape they lock the account and ask for verification even though the account is already verified. And this continues until you give up fighting for your money, no way to win on this casino.

drewbugsmom

4 years ago

9/10

I like the games, the customer service & how quickly it is to send an e-transfer and it is credited to your account almost instantly. I recently made a review on regarding only having the option of a wire transfer for my withdrawal, however I was wrong and you open up the options by paying through e-transfer. I found out about this because when they made an error in sending my wire transfer I had responded by asking why they could not send via e-transfer. They kindly replied letting me know in order to withdraw winnings through e-transfer than I must deposit that way. FYI I did get my winnings quickly after they resent my funds and I did try them again, only because of my options and I did request a withdrawal which I was able to do through e-transfer.

I dislike not knowing all my options of choices for withdrawals prior to making a deposit. If I was more educated upfront I would have deposited my first deposit via e-transfer. The only reason Other than that I am quite happy & I will be playing there more often.

mojo69er

4 years ago

1/10

I played only roulette and the table itself isn't bad and the interface is not too bad. When it's working it's smooth and they have lots of table variations.

The app lags - "magically" every 10 or so spins your bet gets taken due to a crash. I also had a problem with inaccuracies of wins - my bankroll showing a different figure to the bankroll figure in the game history - lower (a technical error apparently). The customer service isn't great - they try to fob you off the first time then send you around the houses. Biggest online casino in the UK - but far from the best.

We are truly sorry your experience was not to your satisfaction. We would like the opportunity to investigate your feedback further. We would appreciate if you would contact our customer care team by sending an email to: [email protected] Sincerely, 888 Team

888 Casino 4 years ago

wanetta777

5 years ago

7/10

Good casino slots. Perfect selection of deposit options. Good loyalty offer. Great support employees who are there for you and quickly find a solution. Did not have such a quick payout at a casino.

Germany isn't supported but currently I'm living in Canada and for Canadians it's almost a perfect gambling site. Just customer service is sometimes too slow.

philpax

5 years ago

10/10

I've been an active member of the 888 Brand for a number of years (poker, casino and sports) - I'm currently at level 257 to give you some idea how long.

I am surprised by some of the reviews posted here... I've never had any issues at all; withdrawals are timely, support staff very helpful, bonuses are fabulous and the Casino has a wide variety of slots and games available to play.

There is one thing about the 888 brand that I don't like however and that is the number of fish who play the lower level poker freerolls.

They seem to always go 'all in' no matter what hand they have. Sometimes it can be aggravating when you see your bullets go down to a much lower hand that caught a lucky flop. At higher level freerolls and paid tables you don't see this as much and they don't affect sports or casino play.

Martin21

5 years ago

7/10

The standard European casino. There are bonuses, for the first registration-they pay well, and then they give only a trifle, while they ask for quite large deposits. But three licenses guarantee players that the casino will not deceive them and they will definitely receive the honestly won money.

Withdraw money for a very long time you can wait up to 3 days. Small amounts are withdrawn without problems, but if you put a large amount on the withdrawal, you need to pass additional verifications.

Thank you for your generally positive feedback! We are very happy about your experience.

888 Casino 4 years ago

casinohustler

5 years ago

1/10

This customer service is a mess. you wait days and days for a E-Mail response (because the LiveChat doesn't work at all) and if you are one of the lucky ones you will get an answer, but in my experience really rude and angry answers.