Page 4 – Player Reviews for 888 Casino

After 5-6 days my 5k win got paid out within their time frame no problems!

Previous comment:
I have done two withdrawals at Friday 29th and Saturday 30th total of £5000 just waiting for them to pay me out, whilst I'm waiting. I have also sent off my passport and military ID, received confirmation regarding my withdrawals and reference numbers. So just waiting now if they keep to their promise of paying out within their withdrawal bracket. 5 stars at the moment they haven't done anything that ruins my trust in them.

Like I said below 1-3 days is the time taken to withdraw usually with other sites but no dramas here

Previous comment:
5-8 days apparently takes to pay out where as others like sky casino or bet365 pays within 1-3 days

I don't really know anymore. It used to be fun, but...

The website has huge functionality issues: pages not loading properly, like the deposit page. If you can't even take the money, what is the point of you anymore? I deposited via PayPal eventually, after long waits, but guess what?! It didn't even go through. Live support was quick, told me I had to wait 3 hours. Verification was hassle free, it took about 1 hour. I don't even know why I deposited here, but definitely won't even bother. I don't remember it being so bad? Shut the door after you 888.com, your days are long gone.

The amount of slots / tables but this you can get somewhere else.

I wouldn’t recommend this casino to serious players. They never have issues with depositing large amounts or reversing your cash out request(no surprise). When you actually win something they will hold your winnings and not process them within the time frame stated in their policy without giving a reason or letting you know how long it could take. I’ve been with them for a few months, my account is verified (currently VIP status). The only reason I was given is: ‘this is due to the large amount, I cannot tell you when this will be paid out’. The staff on a live chat is rude and not very helpful.

As others have mentioned I have had horrible experiences with their support team and question the legitimacy of their extremely aggressive "safety measures". Over my 5 years playing on the site and paying well over 5k in rake I have had to verify my ID on 2 separate occasions. And today they locked my account to "verify the source of funds" while I was mid game in 2 MTTs after depositing only 1k two days prior.

I sent them what they asked for within 4 minutes but did not get a response and had to watch as my ~100 dollars in equity got blinded away.

I find this type of practice disturbing and if I had simply been an online poker player with out live cashes it would be near impossible to meet the standards they ask for and they could easily rob someone of their balance or wait until they try and cash out after a win like many other users here have pointed out.

Awful casino!!! Stay clear they lie to you and trick you into getting a deposit bonus! You can have 200% but only if you bet £2000+ first. Not made clear and a bloody con. No live chat - took 3 days to get back to me.

888 casino is rigged . I got robbed for 2000 . I didnt come close to making a profit . You dont deserve a star your robbing people . I make this point . If it was not rigged people will make a fortune so they must fix the game . I will never play online roulette or any casino game online again . I want my money back but they will claim its not rigged . I know it is . Its impossible to be as unlucky as i appeared to be . Even the FOB roullette terminals pay out more than online live play . Thats how rigged they are its surly illegal whats happening

Nothing Good about this Casino Site - Warning do not use.

I like a lot of people that I am reading up about put up to £1000 without any security verification but as soon as I tried to withdraw money I was stopped and my account was restricted from withdrawal but funnily enough it wasn't restricted to still deposit or reverse withdrawal. I then went on to reverse some of my winning and lost them. After 72 waiting for them to verify my documents they then blocked the withdrawal again saying I had logged in at a different location to what I registered with which I hadn't it was something to do with the wifi I was using but again I was still allowed to deposit or reverse with withdrawal. Joke of a company don't responded quickly intensional so you spend all your money waiting to be withdrawn. Horrible tactic from a horrible online gambling company.
Warning to all to stay away!!!

There is nothing special about this casino vs other online casinos.

Deposited £10, pretty much got instantly locked out of account. Asked to send notorised copies of three different things (who even does that in the UK?) As many have mentioned customer service is awful, with them sending me automated/generic emails. Eventually I told them to refund my initial deposit (which was only £10 remember) they said they were unable to do it due to them taking security "very seriously". So now I have to either take time out to get notorised copies of three different documents (like I'm getting a mortgage) or just write it off. Couple this with other users poor experience with customer service with this company (not just mine) and withdrawals, I would certainly recommend people take their money elsewhere.

Also save yourself the trouble of emailing [email protected] as they'll either ignore you for days, or send you a completely unhelpful message. It's clear taking money is more important to this company than providing a positive user experience.

I opened my account and without putting in any deposit or as much as playing any games, I already requested for Identity verification. Got my confirmation a couple of days later by mail and started playing. Did not encounter depositing money thru my debit card.

Made my first withdrawals but unfortunately reversed one of them. 2 more withdrawals made today. I will just await how fast or long it would take to get credited to my debit card. Hope the negative issues about withdrawals are just scattered incidents but not a general thing that is happening.

All in all, a fairly satisfied player here. Will wait for further developments.

The annoying offer to reverse your withdrawal but I can live with it. Understand it's the casino's job to ask people to bring money in and not out. lol

An Absolute terrible casino, I tried it once with a promotion code and didn't receive my bonus. I then tried a few weeks later with a new promotion code. They once again did not credit my Free play Bonus. Casumo, 21, Rizk all follow through with their promotions. I contacted them still heard nothing back. Trading standards have being emailed. Hopefully this will soon be resolved.

Cannot fault my experience with 888. Won £1300 last Thursday - was paid onto my credit card by Tuesday. Very happy customer! 😁

Tend to receive an error every time I move from my account page back to the game screens but it doesn't take long to reload and log back in so not a big issue.

Extremely poor customer service and responses to complaints. All emailed replies from the company are generalized and keep repeating themselves rather than answering questions asked within the emails. The company also claims to promote fair and responsible gaming to avoid impulsive and uncontrolled gaming however this is not the case. As proved by my gaming activity that was sent to me.

After contact with the UK Gamblers commission they agree with my claims but cannot recoup any losses instead they have asked me for the information and explained that when investigated they may fine the company but I will not be told of the response as to whether they did or not. They have strongly advised me to seek legal advice to help me.

All I can advise is to beware of using this gaming site. They do NOT promote responsible gaming until it is too late. They leave all the responsibility to use the gaming limits to the customer and really is a customer has a problem of course they will not use the gaming limits until it is too late as they have the addiction!!!

The company will then use every T&C and clause to avoid paying out and to also avoid giving customers they money. Please consider very carefully whether or not you want to waste money on this site. You will loose every thing not worth it.

Their casino is a real memorylane 1998 and it feels you´ve entered a place where an old dusty and hibernated slot-machine is sitting at the back of a room in a place no-one hardly ever visits anymore.

I received a bonus in one of their own game and instantly got technical issues. Reloaded the game and the bonus-mode was gone, nowhere to be seen. The history-details of that last spin that should have taken me into bonus-mode wasnt logged and the game keeps telling me it will continue the last session since it was shut off for some inscrutable reason unstated.

Unwilling and ignorant support.

A large selection of games.
Beautiful and enjoyable live games including Casino Poker and Punto Banco Baccarat.
Attractive dealers who all speak English and respond more often than not.
Attentive web-support who appreciates a compliment to the dealer.
Best Baccarat table I've ever played.
I receive Bonuses from time to time.

Every time I log in, the bank immediately asks me if I wish to cancel my payout, and while I can control myself, this policy seems a bit too aggressive and I actually clicked the cancel button by mistake the first time. This small annoyance does not detract from the quality of the Casino itself and I will continue gambling at 888Casino dk
I notice payout is a point of contention in other reviews. I have asked for my first payout 24 hours ago and will keep the review updated. Their FAQ page says up to 5 days and I expect no issues.

Won from freeplay offer. No issues with payout so far, will report otherwise if problem occurs. Very fair win to loss ratio, if payment is received then I think the reviews are a little unfair.

Long payout times, it's 2017 and this can be done a lot quicker nowadays.

Good games, friendly support. They have live chat since a couple of days now. I make some big wins but not that big, I hope the real big win will coming soon. This is one of the casinos I play the most and I really enjoy it. They have great bonuses and reward system. The 888poker is also one I play the most. They have free tournaments every day. They are honest, you can trust.

The withdrawals still to long pending till they proceed to the payment. They take to 72hours to proceed to a payment, That means if you make a withdrawal it will be pending for 3 days. And every time you enter the cashier the first thing that appear is a windows to reverse your withdrawal to your account balance what is embarrassing. If you not concentrated you reverse it and have to wait again 72 hours or just loss your winnings playing.

Big payouts
Good selection off games
Bonuses
Live roulette and card games
Good layout of pages

Wrong withdrawal amount won over 600 and got email saying they will pay 96 ?? Didn't even take bonus so why only 96
Takes up to 72 hours to get an answer
No live chat options

Good choice of games and easy to navigate site with little lag.

They do not like to pay out. If you have a problem you may as well try to get in touch with the 'A' Team, you will have more chance of getting a sensible response. Even when, by shear bloody mindedness of keep sending emails, you get a response from some entity of the alleged management team they just send you back to operations and you go round in circles. My advice steer well clear, there are far better casinos out there.

A great casino on the gaming side and easy-to-access platform.
I registered a week ago when I made some deposits without winning, but eventually I won £ 6500 playing Jacks or Better.
I recommend to play with confidence!

I read some reviews and complaints made by other users and I was scared.
Many of the complaints were made for the very late withdrawal system and immediately after that I contacted the support team who told me to upload the documents for verification and after 5 days I will have the money in my bank account in the most generous way.

They have not checked my papers yet, but I recently talked with one of a friend wife who's working for 888sports and she told me to trust.

Regards ,
Serghey

I am surprised by the bad reviews I have read on here. I recently joined Casino 888. I primarily play the live table games. After doing well I cashed out 2000 last Wednesday the 17th. The money arrived in my account today 1 week later. I have found everything very smooth and easy with Casino 888. I would definitely recommend especially the live table games. I have no issue waiting 1 week to receive winnings.

I have nothing negative to report at this time. So far my experience with Casino 888 has been very positive and enjoyable.

Reasonable game selection, attractive welcome bonuses, instant deposits.

Absolute nightmare if you ever actually win any money and want to withdraw it. I've jumped through all of the hoops that they have placed in front of me, included sending certified copies of my driving licence, and am now at the stage where all email communications, and messages to their representatives on Facebook, from myself are simply being ignored. It's currently been ten days since I've sent my proof of identity, and a subsequent chase-up email...and despite their site saying the process takes 24-72 hours, I'm yet to even have a basic acknowledgement. It appears that treating their customers with utter contempt is their modus operandi these days...and I can only assume their Live Chat has been removed due to the horrendous number of complaints being received.

There is a good selection of games. It is very easy to deposit by debit card (but slow to withdraw)

I am a VIP longstanding player on their casino site - they offer a VIP birthday gift yet when I asked for it they became rude and said I could not have it. It is clearly stated in their website with no T&Cs attached? As a result I asked for a Subject Access Report (SAR) (as you are allowed to do as per Information Commission rules) for my account detailing the emails and internal communication about my account. They have sent me an excel spreadsheet just listing my deposits and withdrawals and refuse to send the emails. I have challenged this and so am complaining to the Gibraltar Information Commissioner to see what they say about it. I have also read they are being investigated by the UK gambling commission on their exclusion policies which is why their share price has gone down this week. I would be very careful how you deal with them.

New to this casino, so was happy when I won 730 pound, after reading some reviews I was worried about payout. But nothing to worry about as it is all in my account in under 5 days

Nothing like I did say I was worried about payout after reading a lot of negative comments

I have no complain about the live casino, especially the live blackjack tables. Great bonuses, free play, wins and so on. The deposit process is easy and the withdrawal process is okay but slow. In general it's 9stars out of ten.

Withdrawal process is slow. I had large withdrawals in process and I had to verify my identity but that's no problem but it took s long time so of course I fell in my own whole and reversed the withdrawal and lost it all. If only there was faster payout I wouldn't atleast reversed it and had a chance to spend some of it once in my bank account. But my current and biggest complain is that Live support help is limited and customer support is very bad and very discrete. I currently have a very obvious technical problem from the casino end and proof of missing founds that where not added to my balance after winning hand in blackjack. I provided support with all info and got reply after 3days that the funds where paid to me. In the mail said if can disagree and reply back so I did but now with more frustration and more details and proof to my issue. I also requested higher management to care for the case. I got an reply that it's been forwarded to technical support and to highest management but it will take 5 business days. This has to be dealt with as urgent as possible not so slow and with and customer service person that says that they don't understand what I want. I have proof and I am sure that if I get to talk with an manager it will be resolved. The missing winning amount is almost 42000 kr. I am awaiting answer and will update as I get it.

I'm playing here over a year or so never withdrew yet as I'm probley the unluckiest casino player ever, but I enjoy my time here. Maybe one day I'll hit something, if I do I'll let ya all know. My game is nightmare in els street 1 more thing, a few bonuses now and then would be nice not got 1 in over a year but this is the only site I play. Good luck everyone in your future spins and may the numbers be on ur side.

Large variety of slots and betting options. Bonus deals appear good but they have several documented incidences of shady dealings concerning winnings

Their customer service is very rude and actually quite unhelpful, they don't seem to actually have any knowledge and can't effectively answer questions. If you're not satisfied with your reply they become rude and end the conversation. Furthermore withdrawals take a really long time. At minimum 3 days when withdrawals from other sites take max 24 hours. I have been with 888,for around 3 years and haven't often withdrawn because of this. The other day I won £1615 so I wasn't gonna let that go, I could really use the money. I withdrew on 4/4/17 and on 6/4/17 when I asked what was taken so long I was told it had been processed and I would receive the money on 7/4/17. However in my account transactions they were listed as 'in process' . I then received an email on 7/4/17 apologizing that there was a delay, with no reason as to why there was a delay. And that I would receive the money on 10/4/17. Nearly a week later!! It is not that day and no money, transaction is still listed as 'in process', and their customer service still can't tell me why there was a delay, when I will get my money and to 'just be patient'. There's no excuse for such a delay. It wasn't an absurdly huge win and I've never experienced anything like this with any other sites, even for withdrawals of a similar amount. A week is an absurd long to wait, I don't appreciate the different information. (I will refrain from saying lies)

I have been told, also the lack of information, and the rude responses to my questioning. I will continue to pester until I receive my money and the minute I receive it I am closing my account. There are plenty of other casinos out there that are much more respectful of their members, and know that if they want their members to return they need to listen to them. I understand its a money making business but it doesn't take long to look at reviews and see that their appalling withdrawal procedures and rude customer services are costing them a lot of business.

Update:
At first I was awaiting verification but within 72 hours I was verified despite having error in my profile name, I just sent my valid IDs to them and they helped me accordingly.Thank you very much 888 Casino, they are understanding and helpful to their customers. To those who are having a bit of hurdles, just stay patient and cooperate with them and they will help you out.

Previous comment:
They have very friendly dealers and helpful support. Good choice of games and easy to use in a browser.

Quick bonus updates and easy to view the balance as it's updated instantly even if your browser crashes.

Update:
All my negative impression at first now changed to positive

Previous comment:
I'm still waiting for the verification process for withdrawals, I hope there's not delay.

Cashier support is not always available but they answer questions once you get to talk to them.

The name of the casino, nothing more to say about this strange old fashioned company.

Whooo 888.casino really don't like dealing with players very much. Had a problem logging into the site, needed immediate help no option for live chat or telephone support. Must be the only casino I know that operates online with a general lack of customer support, if they honestly think gamblers are going to wait hours even days for a response in the year 2017 they are sadly mistaken, people today want help NOW not when it suits you 888!

I had £2000 ready to spend which I couldn't use so happily played elsewhere and nobody around to help me. Oh and by the way the website is so slow even just trying to log in puts me to sleep, does not work properly for those using Macs. 888 is nothing but a headache avoid.

My favourite online casino with good bonuses until I started winning

888 casino withdrew my bonus privileges because I was winning. Apparently winning being smart with your bonuses isn't allowed and as such a have had this privilege removed. I'd like to know how much I need to lose each week in order to be treated fairly

Not much to like, site is outdated and works really slowly. The help option doesnt even appear to work. Expected more from what is supposedly a major player.

Much better sites out there, unfortunately 888.com have a reputation of unethical practices.and to this day they operate in what can only be described as amateurs. Wish I had read the many stay away reviews before depositing on here.