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1Red Casino

Our Rating CasinoRank
7/10
CasinoRank
Player Rating 65 reviews
9.2/10
65 reviews
Complaint Response 15 complaints
3 days avg. 15 complaints
What we like
  • Home to leading software suppliers
  • Large portfolio of games
  • Accepts fiat and cryptocurrencies
  • 24/7 live chat
  • Mobile friendly games
What we don’t like
  • Available in English only
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


1Red Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.1red.com
Established
2022
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Italian, Spanish, Arabic
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile

1Red Casino is an online casino that offers players the chance to enjoy their favourite games, including slots, table games, crypto games and more. 

The casino is home to a large portfolio of software providers, to cater to all players. These providers include well-known names such as Relax Gaming, NetEnt, Nolimit City, Quickspin, Pragmatic Play and more. 

The casino is primarily available in English and can be enjoyed across most web and mobile platforms, including the latest smartphones and tablets. 

The casino is also fully licensed and regulated by the Autonomous Island of Anjouan.

Restricted Countries and Territories

Some players will be restricted due to online licensing and gambling laws. The casinos' terms and conditions state which countries are prohibited, they include players from the UK, the USA, Spain, France, Greece, Belgium, and Jersey. More information can be found under ‘more casino details’.

Mobile Gaming

If players want to open the casino on the go, they can. The casino supports the latest smartphones and tablets using iOS and Android. 

There is no need for additional apps, players can open a compatible mobile browser to enjoy instant and seamless gameplay. 

Security and Fairness

There are no issues with security and fairness. The casino uses SSL encryption technology to help protect customer information at all times. Sensitive information will be encrypted before being transferred over to the casino servers. 

They also monitor their games regularly. The casino uses a random number generator to determine fair results every time. 

StallCation

Complaints

Read the complaints other players have left for 1Red Casino. Learn more about complaints.

Show all complaints
1Red Casino - Refund declined 2900 pounds

I am submitting this complaint due to an unreasonably long and unjustified delay in processing my refund/withdrawal, despite full cooperation and submission of all requested documents.

My account was closed, and since October–November 2025 I have been trying to receive my refund. For over one month, the casino has continuously delayed the process without providing any clear reason or timeline.

Throughout this period:

I contacted support almost daily.

I received only automated-style replies such as “your case is under review”, “forwarded to another department”, “please wait”.

No concrete answers, deadlines, or explanations were provided.

Verification & Documents:

I fully completed KYC verification.

I provided all requested personal details (name, date of birth, address, phone number, payment methods, games played).

I submitted an official card confirmation document from Revolut, clearly showing my account and card ownership.

The casino repeatedly rejected the same document without clearly explaining what exactly is missing, while also failing to offer an alternative acceptable solution.

I was asked multiple times to re-upload or re-confirm information already provided.

Additional issues:

The casino delayed providing my GDPR-requested chat history and only supplied it after weeks of reminders.

Support communication was inconsistent and dismissive, often ignoring direct questions.

At no point was I informed of any rule violation, fraud, or legitimate reason for withholding my funds.

Despite complying with everything requested, my refund is still not processed as of today.

Why this complaint is justified:

Excessive delay (over one month) with no valid explanation.

Repeated stalling tactics and vague responses.

Unreasonable document rejection without clear standards.

Failure to process a legitimate refund after account closure.

Emotional distress caused by the prolonged withholding of my funds.

What I am requesting:

I respectfully ask AskGamblers to assist in:

Ensuring my refund is processed immediately, or

Forcing the casino to provide a clear, documented legal reason for withholding my funds.

I am ready to provide all email correspondence, documents, and proof upon request.

staus Resolved
1Red Casino - Casino is not processing withdrawal requests once again

Hi everyone,

I played on 1Red at the end of last year and was pretty lucky. managed to make a few 5-figure wins. The payout process started out terribly back then, but worked out in the end with a decent delay (and thanks to AskGamblers' help, in my complaint).

Now I wanted to play online again.

I deposited €50 on July 15, 2025, and played my balance up to €5557.55.

I tried to withdraw €4000 on July 16, 2025. This was rejected as the daily limit is now 1k, the monthly limit is 10k. Apparently, my on-site level is not high enough, and live games (BlackJack, for example) do not contribute to level up.

So I tried to withdraw 1k instead.

Since then, it's been on "pending," and it doesn't seem to be paid out easily.

Although their own ToS says they will pay out within 48 hours.... they don't!

The funniest thing is, when they pay out my 1k, I have to wait 24 hours before I can make another withdrawal (and then I can wait 48+ hours for that one, and so on. So I may well be waiting almost a month for my 5k balance).

This is super misleading from their site. In the meantime, I set myself a loss limit of 1€ on the site, so that I dont gamble it away, cause that's what these guys want!

My account is fully verified, and big withdrawals have been made in the past as well. I didn't use a new payment method, and the one I used is fully verified.

The Support (even VIP Support) is no help at all. I just get the same copy-paste answers all the time.

staus Resolved
€5557.55

Complaint Statistics

Resolved 10
Avg. Amount $ 8,154
Avg. Complaint Duration 11 days
Avg. Response Time 3 days

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Player rating
9.2/10 65 reviews

Top reviews from our players

I really like the display of the website and the help centre, and all the things to bet on sports. I really enjoy both layouts. I will call more people to come to 1red.

The withdrawal could be faster, it takes some time to have the money sent. Maybe some promotions also could be better, and some freebets. Maybe it could have also more things to bet on in sports and even in live games.

Dear Brunoamaral1999, Thank you for your thoughtful review and for pointing out the elements of our website and help center that you find enjoyable. We’re glad that you appreciate our sports betting options and overall website layout. It’s wonderful to hear that you’ve had a positive experience and that you’re even recommending us to others! We noticed that while you gave us a good rating, you mentioned areas where we could improve, such as the speed of withdrawals and the availability of promotions. We’re constantly working on these aspects and would love to hear any additional suggestions you might have. Your feedback is essential in helping us grow, and we’d love to continue enhancing your experience. Thank you for choosing 1Red Casino, and we hope to see you again soon! Best regards, 1Red Casino Team.

user avatar

i like the amount of slots they have. they have all the providers and you have alot of variaty of choosing which slots to play. i also like the design it al smooth

i dont like that they dont have the provider push gaming on theire site. its a big provider these days and i hope they can add this one in the future for more fun

Dear ptb98, Thank you for your fantastic review and for recognizing the variety and quality of our slots. We are thrilled that you appreciate the wide range of providers and the smooth design of our site. Creating an enjoyable and seamless experience for our players is one of our top priorities, and it’s great to know that we’re meeting your expectations. Although you rated us positively, you mentioned that there is room for improvement, specifically in offering Push Gaming on our site. We are constantly working to expand our game library and would love to hear more of your thoughts. Your insights are valuable to us as we continue to enhance our offerings. Thank you for your support, and we look forward to welcoming you back soon! Best regards, 1Red Casino Team.

user avatar

The casino is truly impressive and offers a fantastic experience for all its players. Not only does it provide a wide variety of games to choose from, but it also features numerous bonuses that enhance the overall gaming experience. Whether you are a new player or a seasoned one, you will find plenty of promotions and special offers to take advantage of. Additionally, this casino is legitimate and trustworthy, ensuring a safe and secure environment for all your gaming activities. The customer service team is also very responsive and helpful, making sure that any issues or questions are addressed promptly. The user interface is intuitive and easy to navigate, which adds to the overall enjoyment. With its excellent reputation and a strong focus on customer satisfaction, this casino is a great choice for anyone looking to enjoy a top-notch gaming experience with plenty of rewards and a secure platform.

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Dear Consumerrr, Thank you for your outstanding review! We’re delighted to hear that you’ve had such a positive experience at our casino. It’s wonderful to know that you find our variety of games, promotions, and overall gaming environment to be exceptional. Our team works hard to ensure that every player feels secure and supported, and it’s great to hear that you found our customer service team to be responsive and helpful. While we are thrilled with the high rating you gave us, we’re always striving for excellence and would appreciate any further insights you might have on how we could maintain or even improve this level of service. Your satisfaction is our top priority, and we’d love to ensure that every aspect of your experience is flawless. Thank you again for your kind words, and we look forward to continuing to provide you with a top-notch gaming experience. Best regards, 1Red Casino Team.

user avatar

Onered embodies elegance and sophistication, transforming each gaming session into a high-class experience. Their impressive range of table games and meticulous live dealer offerings stand out. The welcome bonus provided a great start, and the ongoing promotions ensure there's always something exciting happening at Onered.

There's absolutely nothing wrong with that. I've been playing at this casino for a long time and have experienced good payouts. The verification process is also fast and reliable. The managers perform their tasks quickly and efficiently.

Dear Kaena, Thank you for your wonderful review and for the kind words about our casino. We’re thrilled that you’ve enjoyed the elegance and sophistication of our offerings, particularly our table games and live dealer options. It’s fantastic to hear that you’ve had a great start with our welcome bonus, and that our ongoing promotions keep the excitement alive for you. You mentioned that you’ve been playing with us for a long time and have had good experiences with payouts and our verification process. We noticed that you gave us a strong rating, and we’re incredibly grateful for that. If there’s anything more we can do to ensure your continued satisfaction, we’d love to hear your thoughts. Your feedback is what drives us to improve, and we look forward to providing you with even more high-class experiences in the future. Best regards, 1Red Casino Team.

user avatar

They try to help whenever they can.
I have a Problem with my Account but Nobody knows what's wrong. The HONERED - Sup Team try Everything to make my Account useable again. Even minor questions where others get fed up is no Problem the Sup Team is always Calm and verry Kind I really appreciate the help I got from you Guys!!!

Dear EricS2, Thank you so much for your glowing review and for the kind words about our support team. We’re pleased to hear that they’ve been able to assist you with your account and that they’ve gone above and beyond to help you resolve any issues. It’s always our goal to provide top-tier customer service, and we’re glad that you’ve had such a positive experience. You mentioned that you rated us highly, and we’re thrilled to have earned your trust and satisfaction. However, if there’s anything more we could do to make your experience even better, please don’t hesitate to share your thoughts. Your feedback is vital to us, and we’re here to ensure that every aspect of your gaming experience is as enjoyable as possible. Thank you for your continued support, and we look forward to serving you again soon! Best regards, 1Red Casino Team.

user avatar

1Red Casino has an very Kind Sup - Team they really try and do everything they can (And I almost got introduced to the whole Team due to my Special Problem). But they listen every time and try to solve your problems so fast they can.
They even offered me some free spins while I wait Till my Problem is fixed. I'm really thankful and appreciate your help!!! Thank You HONORED TEAM!!!!

Dear EricS2, Thank you for your kind review and for recognizing the efforts of our support team. We’re delighted to hear that they’ve been attentive to your needs and have worked hard to resolve your issues. It’s always our goal to provide fast and effective support, and we’re glad that you’ve had a positive experience with us. You gave us a strong rating, and we’re very grateful for that! However, we’re always looking for ways to improve, and if there’s anything more we can do to enhance your experience, we’d love to hear from you. Your feedback is what helps us continue to grow and provide the best possible service to our players. Thank you for being a valued member of our community, and we look forward to serving you again soon! Best regards, 1Red Casino Team.

user avatar

When I deposited for the very first time today, my Account balance in every game increased Well. So there is a good cash out flow there. Also the Option menu is very bright declared. Another Criterium that is given Here is the Bonus buy option. I think I will Go Here again!!!

What I did not like was that I did not get a first deposit bonus. But I also think its normal if you ask after and not before deposit. Also what is Not so good - I hate that - is the Problem with talking to a machine with Automatic Response. But you have fast the Option Talk to an Operator, too. So I cannot complain about that...

Dear ElGroh82, Thank you for taking the time to leave such a positive review. We’re glad to hear that your first deposit experience was rewarding and that you found our site easy to navigate with clear options. It’s great to know that you’re planning to return for more exciting gaming experiences at 1Red Casino. You mentioned a couple of areas where we could improve, such as the availability of the first deposit bonus and the automated response system. We’re always striving to enhance our services, and your feedback is incredibly valuable in helping us do so. We noticed that you rated us very positively, and we’d love to hear any further thoughts you might have on how we could continue to improve. Thank you for your support, and we look forward to welcoming you back soon! Best regards, 1Red Casino Team.

user avatar

The best casino with very good offers!:) Nice games and nice live support help you every time you need them :) So I am very happy to be customer at this casino:)

Dear arezsoso, Thank you for your enthusiastic review! We’re thrilled to hear that you consider 1Red Casino the best and that you’re happy with our offers, games, and live support. It’s always rewarding to know that our efforts to provide a top-notch gaming experience are appreciated by our players. You gave us a very high rating, and we’re incredibly grateful for that! However, if there’s anything more we can do to keep you completely satisfied, we’d love to hear from you. Your feedback helps us continue to improve and offer the best possible experience. Thank you for being a valued member of our community, and we look forward to continuing to provide you with excellent service. Best regards, 1Red Casino Team.

user avatar

Support is always professional and very fast. And they take time for you to vote (9 from 10) casino is good. The software is very save and fast great casino (8,5 from 10)

Dear CB85MA, Thank you for your kind words and for taking the time to share your experience with us. We’re delighted to hear that you found our support team professional and fast, and that you’ve enjoyed your time at our casino. It’s great to know that our software is meeting your expectations and that you consider us a good choice for online gaming. You gave us a strong rating, which we truly appreciate, but we’re always aiming for perfection. If there’s anything more we could do to improve your experience, we’d love to hear your thoughts. Your feedback is invaluable to us, and we’re here to make your gaming experience as enjoyable as possible. Thank you for your support, and we look forward to seeing you again soon! Best regards, 1Red Casino Team.

user avatar

big big winnings are possible, even a big win from time to time, I really love the playing there, and I have fun there.
I had my best and highest winnings at Red 1 Casino. They have lots of payment methods and a quick Cashout Time :)

Dear Timi1893, Thank you for your fantastic review and for sharing your excitement about playing at 1Red Casino. We’re thrilled to hear that you’ve had some big wins and that you enjoy the variety of payment methods and quick cashout times we offer. It’s always our goal to create a fun and rewarding environment for our players. You gave us a very positive rating, and we’re very grateful for that! However, if there’s anything more we can do to enhance your experience, we’d love to hear your suggestions. Your feedback is what helps us continue to improve and provide the best possible service. Thank you for choosing us as your gaming destination, and we look forward to continuing to serve you. Best regards, 1Red Casino Team.

user avatar

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