Complaint #15 1Red Casino

Withdrawal refused after account closure without a reason

By Mohammadzuz

1 year ago

Complaint Body:

Hello AskGamblers Team,

I am filing a complaint against 1Red Casino. My account was closed without any clear reason, while I was still actively playing. It was my first day and first deposit with the casino.

I had winnings in my account, but shortly after, my account was blocked and I couldn’t withdraw anything.

When I contacted their support, they admitted I have money in my account and promised to return my winnings, but nothing happened. Worse than that, there is clear contradiction and stalling from the support team.

Each employee gives me a different and conflicting answer:

One says my withdrawal is still “under processing”

Another claims it was “successful” and just needs a final step

A third one tells me the winnings “will be added soon”

There is no clear or final solution, and they keep avoiding and delaying me without real action.

This situation is extremely frustrating and unacceptable. I request AskGamblers to investigate and help me get back my money. I have full documentation and screenshots ready to share.

Thank you for your assistance.

Disputed Casino 1Red Casino

Reason Account closure

Discussion

Mohammadzuz

11 months ago

First, I would like to express my sincere thanks to the AskGamblers team — this platform has proven to be more than just a complaints website. It is a true voice for justice, a place where the truth finds its way out from behind corporate walls.

Through this platform, I choose once again to address the management of 1Red, after giving you multiple chances to explain your position. Unfortunately, you chose silence and evasion over transparency.

This is not about emotions.

It’s about a clear, documented incident, backed by official messages from one of your employees,

confirming that my profits were fully withdrawable.

Despite this, I was shocked to find those profits suddenly withheld — no warning, no explanation.

And to make things worse, you sent me only $20,

as if it were a tip, an insult, or an attempt to silence me.

This isn’t just negligence.

It reflects a deep-rooted pattern,

a system where "policy" is not a fair agreement between both sides, but a shield used when convenient to avoid accountability.

So here and now, I publicly demand from 1Red’s management:

Publish your full, detailed, transparent financial policies right here — for everyone to see.

Explain to the world — not just to me —

which rule allows you to confiscate confirmed and documented player profits?

In my previous posts, I shared just a glimpse of the evidence I hold.

But if this cover-up continues, I will be forced — with full responsibility — to reveal everything:

📌 Messages from your employees,

📌 The exact amounts,

📌 And the timeline of every step in which my rights were violated.

Let me be clear:

I am not asking for a favor. I am not begging.

I am demanding what is rightfully mine — as acknowledged by your own team.

And what started here will not end here.

This is not a personal vendetta — it is a public matter that concerns every player.

And anyone reading this knows that silence in the face of injustice is complicity.

Once again, I sincerely thank the AskGamblers team

for providing a space where players can raise their voice to the world,

and not be left alone against companies that hide behind vague “terms and conditions” while violating them themselves.

This battle is far from over...

It has only just begun.

Mohammadzuz

1 year ago

Dear AskGamblers Team and all readers,

I would like to sincerely thank the AskGamblers team for their ongoing support and transparency. You have given me a platform to raise my voice when 1Red Casino tried to silence me, and I am very grateful for that.

However, I must address the false and misleading statement recently issued by 1Red Casino.

They claimed that all actions taken were in accordance with their Terms and Conditions and that the case has been resolved.
They tried to deceive the public by falsely stating that I was playing with a bonus and not with my own money.

In response, I immediately shared clear screenshots proving that I played entirely with my real money — with no active bonus.

📌 My frozen balance was $393 — money I earned honestly using my own funds through fair play.
Yet, they refunded only $20 — an insulting and dishonest move.

So far, 1Red Casino has not provided any evidence to justify their actions.
I challenge them publicly:
If you are truly honest, provide even one piece of evidence supporting your claims. Show it to the world. Defend yourselves. Do not hide behind vague statements.

🛑 Empty words are not enough. We want proof — or your silence will speak louder.

---

🔻 To everyone reading this: I am still patient.
I have evidence — a shocking truth that will open many eyes.

📂 This evidence reveals how this casino treats customers when they realize someone has made significant profits from a small amount.
It shows how the attitude changes, how excuses begin, and how the player is slowly pushed away.

I am not accusing anyone.
I have documented facts — and when I publish this upcoming evidence, it will be a shock to everyone who reads it.

👉 For now, I am giving them one last chance to fix their mistake.
But in my next post, the truth will be revealed.
The evidence will speak — not anger, not assumptions.
The truth. Clear and loud.

Thanks again to the AskGamblers team for standing with justice.
And to 1Red Casino — your time is running out.

1Red Casino

• Representative

1 year ago

Dear AskGamblers Team,

We appreciate your time and assistance in handling the player’s complaint and would like to kindly ask whether any further clarification or additional information is required from our side to complete the review of this case.

We would like to confirm that all actions taken by our team — including the closure of the player’s account — were carried out in full accordance with our Terms & Conditions and Responsible Gaming Policy. The player’s deposited funds were refunded accordingly.

Furthermore, we have already provided all supporting documentation and internal records via email to the address you indicated: support@askgamblers.com.

Thank you for your continued cooperation.

Best regards,
1Red Casino Team

Mohammadzuz

1 year ago

With all due respect to the AskGamblers team, I would like to clarify that the statement issued by 1Red Casino does not reflect the reality I experienced.

My account was frozen and my funds withheld without any clear justification, despite my full compliance with all terms and conditions. Until now, no evidence has been presented to prove any wrongdoing on my part. The long waiting period, lack of effective communication, and intentional delays in payment are all signs of bad faith from the casino in dealing with players.

I am fully confident in my position, and since the beginning of this issue, I have publicly shared all evidence and documents transparently. I have hidden nothing, and every step I took has been well documented.

If you are truly honest, then hold me accountable publicly and share even one piece of evidence that supports your claim and protects your reputation. Vague statements without proof convince no one, and attempts to evade responsibility only make the truth clearer.

I also urge everyone who has been wronged or faced issues with this casino to come forward and share their experience, so that others don’t fall into the same trap. Together, we can expose the truth and protect the player community from any unfair practices.

I thank AskGamblers for providing a fair platform to present complaints and reaffirm that I will continue pursuing my full right until the very end.

1Red Casino Complaint Stats

Resolved 11 / 15

Avg. Amount $7,614

Avg. Complaint Duration 11 days

Avg. Response Time 3 days

1Red Casino Complaints

See all complaints for this casino

Missing deposits and refusal to reconcile technical failure

Casino Name: 1Red.com

Disputed Amount: 41.00 EUR (Account Balance: 8.00 EUR | Expected: 49.00 EUR)

Payment Method: MyPaysafecard

Detailed Description:

I am filing this complaint against 1Red.com regarding two deposits made on February 28, 2026 (20.00 EUR and 21.00 EUR). Both transactions were successfully deducted from my wallet, but never credited to my balance.

1. Evidence of Casino-Side Failure (The Control Test):

To confirm this was not a client-side (browser) or provider issue, I performed a successful deposit at a different casino immediately following these failures.

Same Provider: MyPaysafecard.

Same Browser: Firefox 139.0.4 (Linux Mint).

Same Timeframe: Within an hour of the failed 1Red attempts.

The other casino (using the Chain Valley gateway) handled the redirect perfectly. This proves that the funds are stuck at 1Red solely due to a handshake/API failure on their specific platform.

2. Historical Success vs. Current Regression:

I successfully used this exact setup at 1Red in October 2025. The current failure suggests 1Red has not updated its payment callback scripts to be compatible with Firefox 139.x security headers, resulting in a "X-Frame-Options" block during the redirect back to the casino.

3. Dismissive Customer Service:

Despite providing Transaction IDs, 1Red support refused to investigate, claiming they have "no influence." As the merchant, they are the only party able to use the Paysafe Merchant Reporting Tool (MRT) to reconcile these missing funds.

Desired Outcome:

A manual reconciliation of the provided IDs and a credit of 41.00 EUR to bring my balance to the correct 49.00 EUR.

Resolved

€41

Delayed payment on winnings

I have two outstanding withdrawals on my account, which are taking too long to settle.

The first was made on 11 December and is for £1000. The second on 14 December for £500.

My account has been verified, and I have asked for updates.

While customer services have been polite, the responses have been very generic about withdrawals being on a first-come-first-serviced basis.

I’m really just looking for a resolution before Christmas.

Unresolved

£1,500

Refund declined 2900 pounds

I am submitting this complaint due to an unreasonably long and unjustified delay in processing my refund/withdrawal, despite full cooperation and submission of all requested documents.

My account was closed, and since October–November 2025 I have been trying to receive my refund. For over one month, the casino has continuously delayed the process without providing any clear reason or timeline.

Throughout this period:

I contacted support almost daily.

I received only automated-style replies such as “your case is under review”, “forwarded to another department”, “please wait”.

No concrete answers, deadlines, or explanations were provided.

Verification & Documents:

I fully completed KYC verification.

I provided all requested personal details (name, date of birth, address, phone number, payment methods, games played).

I submitted an official card confirmation document from Revolut, clearly showing my account and card ownership.

The casino repeatedly rejected the same document without clearly explaining what exactly is missing, while also failing to offer an alternative acceptable solution.

I was asked multiple times to re-upload or re-confirm information already provided.

Additional issues:

The casino delayed providing my GDPR-requested chat history and only supplied it after weeks of reminders.

Support communication was inconsistent and dismissive, often ignoring direct questions.

At no point was I informed of any rule violation, fraud, or legitimate reason for withholding my funds.

Despite complying with everything requested, my refund is still not processed as of today.

Why this complaint is justified:

Excessive delay (over one month) with no valid explanation.

Repeated stalling tactics and vague responses.

Unreasonable document rejection without clear standards.

Failure to process a legitimate refund after account closure.

Emotional distress caused by the prolonged withholding of my funds.

What I am requesting:

I respectfully ask AskGamblers to assist in:

Ensuring my refund is processed immediately, or

Forcing the casino to provide a clear, documented legal reason for withholding my funds.

I am ready to provide all email correspondence, documents, and proof upon request.

Resolved

Stalling with the payout

Hello,

I have a fully KYC-verified account with 1red. I have also made withdrawals in the 13 days.

A 13 days ago, I deposited CAD4000 and played it up to CAD30,000.

I tried to withdraw the money. According to the terms and conditions, the withdrawal limits are 3000/30,000 (day/month).because I am VIP level 11

Under "Withdrawals § 5" the terms and conditions, state that processing a withdrawal can take up to 48 hours.

However, now that I have won a relatively large sum, they are trying everything and finding excuses to not pay out my money.

They claim that I can request a new withdrawal 24 hours AFTER submitting the previous one.

This is complete nonsense and just an attempt to delay the withdrawal, increasing the chance that the player might lose their money again.

I currently have 15000in the balance + 2250in the pending withdrawal

KYC: Fully verified.

Wagering: Way more than needed.

Withdrawal method:Interact .

Bonus: Not used.

Support is not helpful at all. The response is always that I have to wait longer...

And the best part is that according to their own terms and conditions, they are not even allowed to make me wait 24 hours for a new withdrawal after one has been sent. Instead, I should wait 24 hours after I have requested the withdrawal.

After 10 day now my account balance is 15000 and 2250 pending withdraw

Resolved

$24,946

Not paying customer

On Sunday night last week, I deposited 100 pounds.

I only just joined, I verified my account I did a bank transfer on the account. Shortly after, I withdrew 365 pounds.

I had many interactions with the customer service team. First, it takes 24 to 48 hours, saying been approved my withdrawal is in a queue.

They keep making excuses.

I just want my money paid.

Resolved

£365

Casino is not processing withdrawal requests once again

Hi everyone,

I played on 1Red at the end of last year and was pretty lucky. managed to make a few 5-figure wins. The payout process started out terribly back then, but worked out in the end with a decent delay (and thanks to AskGamblers' help, in my complaint).

Now I wanted to play online again.

I deposited €50 on July 15, 2025, and played my balance up to €5557.55.

I tried to withdraw €4000 on July 16, 2025. This was rejected as the daily limit is now 1k, the monthly limit is 10k. Apparently, my on-site level is not high enough, and live games (BlackJack, for example) do not contribute to level up.

So I tried to withdraw 1k instead.

Since then, it's been on "pending," and it doesn't seem to be paid out easily.

Although their own ToS says they will pay out within 48 hours.... they don't!

The funniest thing is, when they pay out my 1k, I have to wait 24 hours before I can make another withdrawal (and then I can wait 48+ hours for that one, and so on. So I may well be waiting almost a month for my 5k balance).

This is super misleading from their site. In the meantime, I set myself a loss limit of 1€ on the site, so that I dont gamble it away, cause that's what these guys want!

My account is fully verified, and big withdrawals have been made in the past as well. I didn't use a new payment method, and the one I used is fully verified.

The Support (even VIP Support) is no help at all. I just get the same copy-paste answers all the time.

Resolved

€5,558

Account closure and unprocessed withdrawal of 1006 EUR

Dear AskGamblers Complaint Team,

I would like to file a formal complaint against 1RED Casino regarding the unjustified closure of my account and the failure to process my withdrawal request.

Despite multiple attempts to withdraw my balance of €1,006.04, the withdrawal was never processed. I followed all procedures correctly and contacted support several times, yet I never received a clear explanation for the delays or failure.

My account was fully verified, and all necessary documents were submitted and approved. Nevertheless, instead of resolving the withdrawal issue, 1RED Casino has now suddenly closed my account without any warning or explanation.

This is completely unacceptable. I have a right to access my funds, especially after full verification and full compliance with the casino’s terms and conditions.

I kindly request that AskGamblers assist in this matter and urge 1RED Casino to immediately release my rightful funds of €1,006.04 and provide a valid explanation for their actions.

Thank you in advance for your support.

Sincerely,

Unresolved

€1,006

Painfully slow payout

Hello,

Almost 1.5 months ago (May 8th) I deposited $6,250 CAD. I happen to win about $7,400 so my balance became about $13,650. Since then I have painfully slowly received $6,000 of it. This seems to be a violation of their own T&Cs.

WITHDRAWALS

5. The period of processing requests for withdrawals is from 0 to 48 hours.

9.CAD Per day/Month 1500/15000

My latest withdrawal total of 1,500 has been waiting 13 days.

My "vip" manager says "Yes, your account has been verified. The payment is being processed."

But he's been saying things like that all along.

Please ,1RED, give me all of my money in a timely manner according to your advertising.

Resolved

$7,650

Withdrawal still pending since 2 weeks

Hi, my complaint is because I never received my 7500$cad I withdrawal. It’s begin on april 11, I did a withdrawal of 7500$ ( account was fully verify at this point) on wednesday april 16, I received an other email said me to send selfie, with identity proof, I did it. They approved the document, I did the withdrawal of 7500$ cad again. Still pending since this date. Email a lot of time the support of 1 red casino. First time they said, theres a lot withdrawal so theres delay, after that I receive an email said me the financial team as technical issue. So still waiting for my withdrawal approve.

Resolved