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Get Lucky Casino

VERYGOOD 8.08
Players from Virginia not accepted
Average Complaint Response Time: 3 days
Players from Virginia not accepted
Average Complaint Response Time: 3 days

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Get Lucky Casino review

  • 0-24 withdrawal timeframe
  • Live Chat
  • Mobile friendly
  • UK Gambling License
  • Limited support hours 11am - 22pm CET
  • Must be registered to use support
General info & Latest Promos
Website http://www.getlucky.com
Established 2014
Owner Co-Gaming Limited Casinos
Casino Promotion Get Lucky Casino: 100% up to £100

Get Lucky Casino is an instant-play online casino featuring top slot games and casino specialties for players around the world. The site offers a wide range of NetEnt, Microgaming, Playtech, Play’n GO, Thunderkick and Betsoft slots and casino games, along with a live casino powered by the Evolution Gaming studios. Many of these games are accessible on both desktop and mobile devices. Get Lucky Casino is governed under the laws of Malta, Curacao and the UK Gambling Commission.

Restricted Countries and Territories

Get Lucky Casino is unavailable to players in several regions. In certain countries and territories, residents are prohibited from signing up at all. In others, only certain portions of the casino are blocked. See their full terms and conditions for more information.

Virtual Games

Get Lucky Casino features a host of high-quality slots from many of the world’s top providers. Most of these are bonus video slots with sharp graphics and a unique range of bonus features. Among the most popular games are Jimi Hendrix slot, Starburst slot, Game of Thrones slot, Top Gun slot, and Thunderstruck 2 slot. Players here will even find major network progressives like the Playtech Marvel series and The Dark Knight slot.

Table games are plentiful at Get Lucky Casino. In addition to the live casino, players can enjoy numerous virtual Blackjack and Roulette games. Several other casino favorites are available as well, including Casino Hold’em, Caribbean Stud Poker, Red Dog, Baccarat, and Oasis Poker.

The video poker selection at Get Lucky Casino includes many of the most popular variants. Players can make the best hand possible with paytables like Jacks or Better, All American, Joker Poker, Deuces Wild, and Jackpot Poker.

Get Lucky Casino also has a few specialty games for players looking for something a bit different. These include virtual sports games, scratchers, and other instant win favorites like Max Damage and The Alien Attack.

Live Games

Players at Get Lucky Casino can enjoy realistic table gaming through the live casino page. This section of the casino lobby features actual games of Live Blackjack, Live Roulette, Live Casino Hold’em, Live Baccarat, and Live Three Card Poker from NetEnt and Evolution Gaming. All of the games have built-in chat for a fully interactive experience.

Mobile Gaming

Many of Get Lucky Casino’s games are available to players on the go. Those who are interested only need to open the casino’s website on their smartphone or tablet. Most platforms are supported, and no app download is required.

Support

Get Lucky Casino ensures that players can usually get fast responses to their inquiries and concerns during the peak hours of the day. Between 11am and 22pm Central European Time (CET), agents can be reached through a convenient live chat interface. Outside of these hours, players can fill out an email request and expect a reply by the following day.

Security and Fairness

Get Lucky Casino protects players with SSL encryption. This technology makes it virtually impossible for anyone to read information like passwords, credit card details, and other personal and financial information.

Get Lucky Casino uses only games from trusted providers who are routinely audited by independent testing agencies. We are fully confident that players can get a fair gaming experience here.

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Get Lucky Casino Reviews by Players

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katemak 1236 reviews
Macedonia
Message
Reviewed on July 22. 2018

LIKED

Get Lucky casino they are established since 2014 so not a new casino at all and I have opened my account here last year I believe, don't know why but I thought they were the newest casino from this group of casinos. They are part of theCo-Gaming Limited Casinos which by my opinion safe to play there. As I trust Come On and trust this guys the same.

They have similar if not the same sites the only different is their logo or the name of casino, so everything exactly the same, their site is really easy to navigate and having several providers a lots of games so you can choose and play. The have my favorite
providers NetEnt and Microgaming and along with them comes some others asPlaytech, Microgaming, NetEnt, Evolution Gaming, Betsoft, Play'n GO, Thunderkick.

As I remember there was a promo running on their site for 10 euros free as welcome bonusand when I registered here and realised there is no free bonus, right away I contacted their live support agents which gave me an answer that my country is not eligible for that bonus so for some selected countries only.

On the same site there was a promo of 200% match bonus and asked what about thedeposit bonus and again, the support told me not for me, but I am welcome to play and use the average bonus of 100% with the same wagering of X 35 the bonus and the deposit made. .

Well 100% match is fine I guess when you are not eligible for the bigger one. My first deposit was
euros here played for a while and ofcourse I played Piggy Riches game. To cut the story since there was no withdraw I lost my balance but played for a while. As for this guys they regularly are sending me promotional emails for free spins and reload bonuses. I havent deposited for a while but will do that in net occasion.
GET LUCKY CASINO REPLIED ON JULY 23. 2018
Hi Katemak!

I'm sorry to hear you didn't get the bonus you were after.

It appears as though you registered through an affiliate website which may no longer have this offer available anymore, these websites sometimes advertise welcome offers that are no longer available and have expired.

We have different offers for different players, depending on what they play, how much and from what region they reside in. The offers available to you are the ones you receive in either emails or SMS's from us, or the ones on our website while you are logged in to the promotions page.

Kind regards,

Team GetLucky.
London909 2 reviews
United Kingdom
Message

LIKED

The design of the site is modern and easy to play the range of games offered. They have a good selection of games available which are easy to navigate on the website.

DISLIKED

Tried to access live chat which is nothing but seriously concerning. All Monday morning I have been at position 1 and 2 for the max waiting time of between 20-30 minutes and nobody ever answers. This is now very clear they are either ignoring the chat, have nobody staffing the chat or it simply does not work. There has been previous reviews about this issue both on this website and across the internet. I have sent emails which still have not been responded too it's been nearly 24 hours now. It says average response time on the chat icon as 33 seconds which is simply not true. My sister who lives in Scotland today called the UK Gambling Commission who have advised other complaints about the poor customer service and not answering customers on the live chat support, which they are going to take action with this company & could potentially cause a breach of the licence. I am very concerned about not been able to get through to anyone on this casino. This really could be a great website to play on, sadly, the non-existent customer support ruins everything. I will continue reviewing this website on the outcome.
GET LUCKY CASINO REPLIED ON FEBRUARY 9. 2018
Hi there !

I am sorry for your wait surrounding this we aim to have our average chat of 33 seconds however this can differ depending on workload and I do apologize that you have had this experience.

Our live chat is always open from 9AM until 8PM UK time and we always have agents ready to help you out or alternatively via our email system which is support@getlucky.com .

I am glad however you find our interface of the site smooth and easy to use , we very much appreciate all feedback on our site and we are always adding new and exciting games!

I will make sure this is forwarded to the relevant department to ensure we look into making your experience more smooth with us.

I thank you for your feedback and wish you a good day

Team GetLucky.
Wakeupworld12 4 reviews
United Kingdom
Message

LIKED

Good selection of games, good layout on desktop, the mobile platform is ok. The new withdrawal method, im not sure if it’s the same for all of the deposit options, but I always deposit via skrill, just because it’s faster. Now the option to have it put straight into your bank rather than your skrill account is mint, and the fact that it’s in your bank 2hrs after withdrawal is even better :)

DISLIKED

This is my 2nd review and since my last one get lucky has lost a star :(. Reason being is they don’t reward there loyal and regular players well. I don’t play on this site as much as I used to because i felt that my loyalty wasn’t appreciated enough lol. I’ve noticed also that you never get those emails anymore where you get to try a new game with 5 or 10 free spins. I have played and deposit enough in a month to at least get one of those emails. Now all you seem to get is promo emails where you have to deposit £15 or more (never £10) and play and wager that £15 on a certain game to get 10 free spins... regular and loyal players should be rewarded better.

The live chat help option is now available on mobile which is great, but I’ve noticed (I use the help frequently, trying to get something free after depositing enough) that I’m always number one in the queue, and sometimes I’ve been number one of over 20mins!! So either there is only one person dealing with the live chat for all of the customers or they just can’t be bothered to respond. I’ve used the email option a few times now because I’ve got fed up of waiting especially been number one in a que, I thought a quicker option could be email....quicker definitely not, it was 3 days before I got a reply once, in the past they have responded Pretty fast, never more than 24hrs but now it’s at least 48hrs, don’t expect a reply before that.

I still play here now and again, when I do I deposit some good amounts, but only had 1 £300 win but I must of deposited at least £100 if not more to even get that win.
I spend most of my budget for casino playing else where now..I still hope that maybe one day a loyalty scheme will be offered:)

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Get Lucky Casino complaints

  • 2 of 6 resolved
  • 3 days avg response
  • 1 week avg complaint life
  • 963 USD avg amount

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