Ag Awards

Get Lucky Casino - Refusing to credit my Welcome Bonus

Complaint Info
Disputed casino Get Lucky Casino
Reason Bonus not given
Amount £ 100
Posted on May 26, 2016

Tried to deposit £100 on my credit card ..would not accept so rang up my card issuer who authorrised it ...sorted that out ..then put money on with 100% bonus ..played through half my money waiting for bonus to be added ..went looking on casino to see why it had not been added ..said i had to deposit more money to get the bonus ..went on to chat and spoke to chazz explained all to him...with a LENGHTY CONVERSATION TO HIM to him about where is my welcome bonus he answer should have contacted us about your welcome bonus even though we had clicked on the bonus ..he offered me 15 free spins what a joke !!!!! not join this casino a complete upper rip off

Posted on May 30, 2016

Dear Rowena,

Please let us know if there's some update on your issue.

Posted on May 30, 2016

We have not heard anything from this casino ...disgusted with them !!!!!

Get Lucky Casino Complaints

  • 2 of 6 resolved
  • 3 days avg response
  • 1 week avg complaint life
  • 963 USD avg amount

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