Hi I won a large amount of £2738 from Get Lucky Casino,
They then asked me for documents which I uploaded, and these were approved, the very next day. I then went to log into my account to withdraw my winnings, and my account was closed. I emailed them, and they replied and said the following : -
''2.19 Get Lucky reserves the right to ask for verification documents at any time, and we can temporarily suspend your account until we receive the required documents. Get Lucky carries out additional verification procedures and players having cumulative withdrawals exceeding 2,200 Euro will be requested to provide Get Lucky with personal documentation, such as but not limited to copies of identification documents, utility bills, credit cards, bank statements etc. A player’s account might be closed permanently and or a withdrawal may be refused if a player does not provide Get Lucky with the required documents and or if the player is found to have supplied false or misleading information.''
I dont understand the above term, the information was accurate and correct and immediately uploaded. I went on chat and asked them why my account is closed and why my money was confiscated and they told me the exact same term. I then asked them how have I breached this term, and they sarcastically told me whats not to understand your account is closed and we are not paying you! They will not tell me exactly what I have done, because I have not done anything wrong, and they just have pointed this vague term to get out to not paying!!
This is outrageous that a casino can just not pay a honest like that, and the way they have treated me is totally disrespectful