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EnergyCasino

EnergyCasino
Welcome Bonus
Exclusive

200% up to €100

Our Rating CasinoRank
6.6/10
CasinoRank
Player Rating 119 reviews
7.4/10
119 reviews
Complaint Response 22 complaints
2 days avg. 22 complaints
What we like
  • Unique selection of casino games
  • Fully instant-play casino
  • Support by live chat is avaliable from Monday to Friday 9:00-00:00 CET - Weekend 13:00-21:00 CET
  • Secured with SSL encryption
  • Live Casino Room
What we don’t like
  • Several country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


EnergyCasino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2013
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, German, Hungarian, Norwegian, Polish, Russian, Vietnamese, Turkish, Japanese, Spanish, Portuguese
Casino Type
Instant Play, Mobile, Live Casino
Social Platforms
X, Instagram

EnergyCasino is an online casino with a large selection of Games Global, NetEnt, Novomatic, Oryx, Wazdan, BF Games, GreenTube and Extreme Live Gaming. All of the games within the casino are completely instant-play and only require Adobe Flash Player. EnergyCasino has been officially licensed by the Malta Gaming Authority.

Security and Fairness

All of the sensitive information you provide to EnergyCasino for banking, verificaton, registration, or any other purpose is safeguarded with SSL encryption. This is the gold standard of web security that all reputable casinos offer. With it, your personal and financial details are kept obscured as they travel throughout the network, making them nearly impossible for anyone to see.

Support

EnergyCasino does a good job at keeping players satisfied. If you have a question or a concern you need addressed, you can get in touch with a representative at any hour of the day through a number of methods. Live chat is the fastest in most cases, and it is available directly through the EnergyCasino website for free. Players can also send an email, or even write to the casino by post. Moreover, they put in effort to deal with player complaints quickly and fair.

Virtual Games

EnergyCasino is one of the few online gaming sites that offers Novomatic, NetEnt, Wazdan, Oryx, Extreme Live Gaming, and Microgaming games. Players can enjoy the most popular slots such as Theme Park: Tickets for Fortune slot, Aloha! Cluster Pays slot, Gonzo's Quest slot, and other. There are also online versions of some of the most popular land-based slots around the world, including Book of Ra Deluxe slot, Sizzling Hot slot, Columbus slot, and many more. Each slot offers a special bonus feature and a unique theme, ensuring that no two games are the same. 

The table game selection at EnergyCasino contains some of the most popular games around. There are a total of 5 games offered: European and MultiBall Roulette, blackjack, baccarat, and sic bo. While there are no casino pokers or certain other casino games, EnergyCasino does feature most of the commonly played online table games.

If it's video poker you're after, EnergyCasino may or may not have what you are looking for. The casino is home to 3 different variants of the game: Jacks or Better, Joker Wild, and Deuces Wild. Each one offers a good paytable and smooth gameplay. While these are undoubtedly the three most popular variants, players who want something different will need to look elsewhere.

Live Casino

Players can also feel the thrill of playing in the live casino room from the comfort of their living room. Energy's Live Casino is powered by Extreme Live Gaming and hosts a number of variations on classic table games including Blackjack, Roulette, and Baccarat. The casino's lively and lovely dealers are rolling, spinning and dealing 24/7, so players can stop by at any time.

Goran Gaćeša
Written by Goran Gaćeša
288 Casino Reviews

As a content writer and editor with several years of experience in iGaming, Goran's primary concern lies with players. Be it promotions news or the latest advances in responsible gambling, he makes players’ benefit and well-being his prerogative.

Gallery

Please note that the featured screenshots, while valid when taken, may no longer be accurate.

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EnergyCasino Bonuses

Check out other EnergyCasino bonuses and pick the one that best suits your preferences.

Discover all bonuses
Welcome Bonus
100% up to €200, 1st Deposit Welcome Bonus
Minimum Deposit N/A
Wagering Requirements 25x(d+b)
Bonus Percentage 100%
Welcome Bonus
100% up to 2000 NOK, 1st Deposit Welcome Bonus
Minimum Deposit N/A
Wagering Requirements 25x(d+b)
Bonus Percentage 100%
Match Deposit Bonus
50% up to €200, 2nd Deposit Bonus
Minimum Deposit N/A
Wagering Requirements 30x(d+b)
Bonus Percentage 50%
Welcome Bonus
100% up to €250 + 50 Free Spins, 1st Deposit Welcome Bonus
Minimum Deposit €10
Wagering Requirements 30x(d+b)
Bonus Percentage 100%
Match Deposit Bonus
100% up to €250 + 50 Free Spins, 2nd Deposit Bonus
Minimum Deposit €10
Wagering Requirements 30x(d+b)
Bonus Percentage 100%
Welcome Bonus
100% up to 1000 PLN, 1st Deposit Welcome Bonus
Minimum Deposit N/A
Wagering Requirements 25x(d+b)
Bonus Percentage 100%
Free Spins
30 Energy Spins on Book of Dead Slot on SignUp + Welcome Package up to 400 EUR
Minimum Deposit N/A
Free Spins N/A
Free Spins WR N/A
Welcome Bonus
100% up to €200
Minimum Deposit €10
Wagering Requirements 25x(d+b)
Bonus Percentage 100%
Match Deposit Bonus
50% up to €200, 2nd Deposit Bonus
Minimum Deposit €10
Wagering Requirements 25x(d+b)
Bonus Percentage 50%
Reload Bonus
50% up to €50 Weekly Bonus
Minimum Deposit €10
Wagering Requirements 30x(d+b)
Bonus Percentage 50%

Complaints

Read the complaints other players have left for EnergyCasino. Learn more about complaints.

Show all complaints
Unlawful withholding of 30000 PLN in winnings

Dear AskGamblers Team,

I am lodging an official complaint against the operator EnergyCasino regarding the unlawful withholding of my winnings.

The total withdrawal amount was 40000 PLN, which was divided into four equal parts due to the limits imposed by the casino. The operator paid out the first part amounting to 10000 PLN only after 10 days of my daily contact. This indisputably confirms that my account is fully verified and the funds are legal.

The remaining amount of 30000 PLN has been withheld by EnergyCasino for over two weeks now. These funds still have a status allowing them to be cancelled, which indicates that the operator is deliberately delaying the transaction process. Customer support via live chat avoids providing any specific reason in their daily messages. They hide behind generalities about withdrawal queues or technical issues, merely repeating the formula that my funds are safe.

I have exhausted the path of direct contact with the casino, having written multiple times via live chat, to the responsible gambling department, as well as to customer support; however, my demands for the due payout are being ignored.

EnergyCasino's actions against me violate the MGA licensing standards and the principles of fair player treatment.

I kindly request your intervention and assistance in enforcing the payout of the 30000 PLN owed to me.To substantiate my claims, I have attached screenshots of my chat transcripts and relevant emails.

Thank you in advance for your assistance.

Sincerely,

<full name removed>

Status unsolved Unresolved
zł30,000
Excessive delay and no payment
i claimed the € 10 askcoin and made a profit of € 20.12. i consulted in the online chat how i withdrew the money, and they told me that i should make a minimum deposit of € 10. i also asked them if the withdrawal could be done with skrill, since i would deposit with that method. he first told me that only via bank transfer, by type of bonus. which was stipulated in the terms and conditions. i asked him for the link or the point where he mentioned that and he did not know how to answer me, he told me that it was not in the terms and conditions but that this was the system. i told him that only if it was via skrill would the withdrawal make the deposit. he asked the finance department for authorization and they gave the ok. i made a deposit via skrill and uploaded the documents requested on the web and only the national identity document was approved. i was requested by mail the identity document that was already approved. screenshots of my bank account with iban, among other documents that were the same as what i had already sent. i was rejected because it was not in .pdf format, and i went up in .jpg, and both are valid according to the website. after a dozen emails, i requested a refund of the € 10 deposit, as you will see in the attachments, it was a joke rather than a verification process. they stopped answering the emails. they rejected my documents and basically, they kept my money and my earnings. it is a very small amount. but the fact and the waste of time make me dispute it by this means.
Status solved Resolved
€30
Energy Casino - Account blocked after requesting €5,000 withdrawal without giving any reason why
Hello. I joined Energy Casino 3 months ago, i enjoyed playing on sports bet and at their casino, especially european roulette. When i first tried to withdraw money they have sent me an email to send them my documents, which is normal procedure, i sent them all of my documents and all of them were approved. I had 5236e on my account and i tried to withdraw 5000, i waited for 1 day and then i contacted them through live chat, they told me that the withdrawing process may took up to 3 days. I was ok with that and waited for additional 2 days. There was not a single message from Energy Casino and i decided to contact them through live chat again and now they told me that they need new additional phone verification and asked me what's the best time to call me. They called me, i gave them all the answers they asked correctly, even the girl that called told me that this process will finish in the next morning (18.06.2018), she said that their financial department will send me an email in the next morning. They didn't. 2 days after that i tried to log in into my account and i saw that is blocked, went to see if there is some email from Energy Casino, but there was not, there is still no email from them explaining why i am blocked. I was nervous and i contacted them through live chat right after i saw that i was blocked, they told me that they don't know the reason, the financial department blocked my account, they told me that the only thing they now is that my account is still under verification process. I also called them and they told me that i should send email to their financial department, i did again and there is again no email from them. I have screenshot from one chat with them where i ask how can they block me without explaining why and they told me that they can according to their terms and conditions. When i asked can you send that part to me, they started to make excuses. This afternoon (24.06.2018) i wrote with Energy Casino again and i was asking again same questions, when will i get email from your financial department and etc and started to be a little bit sarcastic and asked May they need more than 2 months to send me email back? Their answer was Yes. I hope that i will solve my problem. Thanks and sorry for my bad english.
Status rejected Rejected
€5,000

EnergyCasino Complaint Stats

Resolved 13 / 19
Avg. Amount $4,447
Avg. Complaint Duration 19 days
Avg. Response Time 2 days

EnergyCasino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 10 out of 15 complaints in this category have been resolved.
This operator's average complaint duration is 19 days, while the average duration across all operators is 8 days.

Review This Casino

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Player Rating
7.4/10 ● 120 reviews

Top Reviews From Our Players

The casino used to be reliable, with payments processed within 2 to 3 days and no major issues.

Recently, they have stopped paying out even small amounts, leaving me waiting two weeks for a €100 withdrawal due to a cited technical issue. Additionally, the game selection and bonuses are poor.

Signed up at EnergyCasino and registration was super quick. I was playing within minutes. They’ve got a solid variety of games, and withdrawals have been pretty fast so far. The site runs smoothly on my phone too, no technical issues yet. I was honestly skeptical about this place at first, but they’ve proven to be legit and actually seem to care about their players. Verification for my first withdrawal went through pretty quickly. The daily bonus offers are decent, and I like that they’ve got a nice bonus feature for Hot Slots and quick payouts. Not getting anything for writing this, just sharing my experience. I know the house always wins in the long run, but so far I feel like EnergyCasino has been fair and respectful, and their responsible gaming tools are a nice touch. So yeah, overall I’m happy with it.

Payout process can be a hassle sometimes. My last win was decent, but the withdrawal got canceled after 20 hours because they couldn’t send it to my bank... it had to go to my debit card instead. So, another day of waiting, which wasn’t ideal. They’re legit, but honestly, that whole back-and-forth kind of kills the mood.

Lots to like about this casino, good bonus options, great selection of games, top-notch support available on live chat. It is just the withdrawal processing times that really let the casino down in my view.

The withdrawal processing times are abysmal. In modern times, when many casinos are processing withdrawals instantly, EnergyCasino leaves it sitting there in a queue, hoping and praying you will cancel it and lose your money. It's a massive shame because, as mentioned, there is so much to like about it. I do hope EnergyCasino does something about this because it absolutely ruins it for me.

Tried this casino for the first time and I really like it. My documents were checked fastly and support was always ready to help. The design is just great and it was easy to locate everything that I need. Like!

Dear player, Thank you for your kind words. We wish you a lot of fun, good luck and a great day! Regards, EnergyCasino Team

user avatar

What I like about Energy Casino is that there are a lot of games that they have. The site is also neat so I had no issues in finding what I want to play. I also appreciate how they have a lot of progressive slots as well.

I do have a problem with withdrawal requests, due to the fact that it take days for it to be processed, adding to that there is also withdrawal fees to it.

Dear player, Thanks for your constructive feedback. We will take your remarks into consideration and apply our best to proactively improve our product. Best wishes, EnergyCasino

user avatar

With a clear conscience I recommend Energy Casino, a large no-deposit bonus to start, a large number of slot machines to choose from, it's hard to decide :) frequent free spins from the casino, many forms of payment, and above all, the EXPRESS MILE support service. I recommend contacting support in case of any problems. The service ladies solved my problem at an express pace (which I did not really expect). Professional service, I RECOMMEND !!!

Dear player, Thanks for your sincere feedback. We are delighted to hear you are satisfied playing on EnergyCasino and we hope it remains this way. Your thoughts will be passed on to the relevant team with great pleasure. Best regards, EnergyCasino

user avatar

Soo much games and providers, great casino.
its "pro users" and good bonuses.
LifeChat give you almost every time great support.
there's no more what about I can talking.

I always got problen with a withdraw, it take very long time (there you cam canceled withdraw after 2 days for example ) sometimes the games disconnected you for nothing etc.

Hi Nick, Thank you for your honest rating! Your feedback is important to us by which we continuously keep improving. Regarding the withdrawal timeframe, we have applied sophisticated solutions to ease the waiting time for players and we intend on enhancing this even more every day. Should you have further suggestions or queries feel free to get in touch with our support department. Best wishes, EnergyCasino Team

user avatar

First of all, I like how it's a legit site. They have lots of impressive slot game titles on their roster and that's actually pretty cool. The site is easy to navigate and not that cluttered. Seems fine.

Would've been better if they have more live game options. Personally, I love table games and I'm not satisfied with the limited choices that they have on their site. Also, their chat support is not that supportive. Really needs improvement on that part.

Hi @Susanne, Thank you for taking the time to leaving us a positive rating! Live games features is something that players have been demanding lately and it will definitely be considered. We are sorry to hear our live chat didn't meet your expectations. We encourage you to send us an email with improvements suggestions so we can stick up to your standards! Best regards, EnergyCasino Team

user avatar

Been playing here for over 2 years, I believe this is a decent casino you registration and verification went really smooth as well as my withdrawal. Congrats on the nice work I will def keep playing with Energy.

Withdrawal fee is just unpleasant despite of it being relatively low. Generally my experience with support is very good but sometimes the chat service platform is lagging when launching it. I would like live events on sportsbook.

Dear player, We can't thank you enough for your kind words. The satisfaction of our customers is very very important to us by which we orient ourselves and strive for the better. We wish you a lot of fun, good luck and a great day! Regards, Energy Casino Team

user avatar

EnergyCasino News

Read all news about EnergyCasino, check for updates and stay tuned for exclusive bonuses.

EnergyCasino Just Added Over 140 Swintt Titles!
Industry EnergyCasino Just Added Over 140 Swintt Titles!

Malta-based provider Swintt has strengthened its foothold in regulated MGA markets following a cont…

Top Up Your First Two Deposits at EnergyCasino
Promotion Top Up Your First Two Deposits at EnergyCasino

EnergyCasino has a new player welcome package that can spread over your first two deposits. If you'…

Join March Madness at EnergyCasino and Reap Amazing Rewards!
Promotion Join March Madness at EnergyCasino and Reap Amazing Rewards!

EnergyCasino is kicking the month of March with a mad promotion! March Madness is the title and it…

Feel the Adrenaline of Winning a Random Jackpot Every Single Day at EnergyCasino
Promotion Feel the Adrenaline of Winning a Random Jackpot Every Single Day at EnergyCasino

We understand that winning a jackpot doesn’t come around too often which is why we wanted to show y…

A €100 Bet Pays Out a €22,000 Win at Energy Casino
Big Win A €100 Bet Pays Out a €22,000 Win at Energy Casino

Wazdan’s online slots have been the topic of conversation at Energy Casino as one lucky player wins…

Two Players Bank Over €400K Between Them at Energy Casino
Big Win Two Players Bank Over €400K Between Them at Energy Casino

Energy Casino brings us news of not just one big win story but two! That’s right the online casino…

Energy Casino Player Snagged almost €70,000 in One Day
Big Win Energy Casino Player Snagged almost €70,000 in One Day

Luck is truly random, but some people seem to have more than a fair share of it, don’t you agree? O…

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