Juega con responsabilidad. | El juego puede ser adictivo.| 18+ | T&C aplican
EnergyCasino
- Varias herramientas de juego responsable
- Aprobado por eCOGRA
- Variedad de juegos de casino
- Cargos administrativos para los retiros
- Servicio de atención por chat no disponible en español
Información general sobre Energy Casino
Lo más destacado de esta reseña de EnergyCasino es su gran selección de tragamonedas desarrolladas por los mejores proveedores. También cuenta con secciones de casino en vivo y de juegos de mesa.
Energy Casino es operado por Probe Investments Limited, empresa registrada conforme a las leyes de Malta, un Estado miembro de la Unión Europea. Su puntuación en nuestro CasinoRank es alta y las revisiones de jugadores de Energy suelen ser positivas, además de que el casino suele responderlas.
El sitio está disponible en once idiomas, incluido el español, lo que es una gran ventaja para los jugadores de América Latina. Sin más preámbulos, aquí compartimos la reseña de EnergyCasino con todos los detalles.
Información de pago y métodos en Energy Casino
En cuanto a los métodos de pago, hay aspectos positivos y negativos para los jugadores de América Latina. A favor, podemos decir que es una buena opción de casino online Chile o Perú, ya que permite operar con pesos chilenos o soles peruanos.
Entre las cuestiones negativas, no acepta transferencias bancarias ni billeteras electrónicas de la región. Los métodos disponibles son tarjetas VISA y Mastercard, además de los monederos NETELLER y Skrill, entre otros.
El monto mínimo de depósito varía según la jurisdicción del jugador y el método de pago elegido, pero es probable que sea de 10 dólares (o equivalente). En los retiros los jugadores pueden encontrar limitaciones en los métodos y el monto mínimo oscila entre $10 y $20, según la jurisdicción del jugador y la moneda seleccionada.
Los tiempos de procesamiento son los estándar dentro de la industria: Hasta tres días hábiles, aunque Energy Casino se compromete a hacer todo lo posible para procesar las solicitudes de retiro inmediatamente.
Energy Casino aplicará un cargo administrativo del 10% (mínimo $10) sobre todos los depósitos, el cual puede resultar costoso, en especial para jugadores que juegan con presupuestos moderados.
Por otro lado, para retirar fondos es necesario haberlos apostado al menos una vez y se puede aplicar otro cargo de las mismas características en caso de incumplimiento de esta cláusula. En otras palabras, los depósitos tienen un wagering de 1x.
Atención al cliente en Energy Casino
Algo que siempre destacamos en nuestras revisiones de los mejores casino online es cuando los términos y condiciones están en español y son claros, como en este caso.
Por otra parte, en la página de Soporte se comparten las respuestas a preguntas frecuentes relacionadas con bonos de bienvenida, pagos, registro y cómo iniciar sesión en EnergyCasino, entre otros temas. Una vez más, se trata de una sección completa y totalmente en español.
Un último recurso es recurrir al servicio de atención al cliente. Energy Casino ofrece dos líneas telefónicas de contacto, que al momento de escribir esta reseña no estaban disponibles temporalmente.
De todas maneras, también hay un chat en vivo que funciona los 7 días de la semana, en horarios lo suficientemente amplios para los usuarios de América Latina, aunque no disponible en español. Los últimos dos recursos son un correo electrónico y una dirección postal de Malta.
En cuanto a las quejas, EnergyCasino se compromete a confirmar su recepción en un plazo máximo de 3 días laborables. También comparte un formulario de contacto e información de dos agencias de resolución de conflictos, eCOGRA ADR y ThePOGG.
Juegos en Energy Casino
La lista de tragamonedas de EnergyCasino se actualiza regularmente, por lo que se pueden encontrar nuevos lanzamientos. Para jugadores que buscan grandes premios el casino ofrece una sección exclusiva de tragamonedas progresivas.
Navegar a través de las tragamonedas es fácil gracias a las opciones de filtrado que ordenan los juegos por operador, categoría y características como compra de bono, Megaways y hold-and-spin.
En comparación con su sección de tragamonedas, EnergyCasino tiene una cantidad menor de juegos de mesa (alrededor de 60), aunque contiene una selección decente de los juegos más populares como ruleta, blackjack, baccarat, sic bo y craps.
Los jugadores también pueden sentir la emoción de jugar en una sala de casino en vivo, una sección cada vez más popular en los casinos en línea. El casino en vivo de EnergyCasino tiene mesas con partidas en directo y crupieres reales, accesibles a distintos presupuestos.
Por último, es un casino móvil disponible para usuarios de Android y iPhone sin necesidad de descargar ninguna app de Energy, ya que su sitio está optimizado para todos los dispositivos móviles.
Compromiso de EnergyCasino con el Juego Responsable
Para asegurarse de que sus jugadores jueguen de manera responsable, EnergyCasino ofrece herramientas relacionadas con límites de depósito, apuestas y pérdidas, además de restricciones en el tiempo de la sesión y autoexclusión por un período de 24 horas a 30 días.
Energy Casino también ofrece consejos para controlar la forma de jugar y una serie de pautas para evaluar si hay un juego problemático. Estas últimas incluyen afirmaciones sobre las cuales el jugador debe reflexionar y evaluar si se siente identificado.
Por último, los jugadores pueden encontrar información de contacto de organizaciones que ayudan a las personas con su adicción al juego, como Gambling Therapy, Gamcare, Gordon Moody y Gamblers Anonymous, además de un enlace para descargar BetBlocker, una herramienta para restringir el acceso a los sitios de apuestas.
Recomendados por expertos
Revisiones de los jugadores
What I like about Energy Casino is that there are a lot of games that they have. The site is also neat so I had no issues in finding what I want to play. I also appreciate how they have a lot of progressive slots as well.
I do have a problem with withdrawal requests, due to the fact that it take days for it to be processed, adding to that there is also withdrawal fees to it.
Dear player,
Thanks for your constructive feedback.
We will take your remarks into consideration and apply our best to proactively improve our product.
Best wishes,
EnergyCasino
With a clear conscience I recommend Energy Casino, a large no-deposit bonus to start, a large number of slot machines to choose from, it's hard to decide :) frequent free spins from the casino, many forms of payment, and above all, the EXPRESS MILE support service. I recommend contacting support in case of any problems. The service ladies solved my problem at an express pace (which I did not really expect). Professional service, I RECOMMEND !!!
Dear player,
Thanks for your sincere feedback.
We are delighted to hear you are satisfied playing on EnergyCasino and we hope it remains this way. Your thoughts will be passed on to the relevant team with great pleasure.
Best regards,
EnergyCasino
Hello, I have been using the Energy Casino portal for several years now and want to recommend this casino to everyone. Fast deposits and withdrawals, lots of games and friendly service, I recommend it to everyone;) The best casino !!!
I remember stumbling across this casino back in the day but not bothering to sign up as I didn’t recognize and of the games … looking back I now understand it’s because they only offered Novomatic games back at that point (thanks to the other reviewers for that bit of information), but it seems they continued adding various different providers to their library over the years until they reached the point they are at now.
When I received an offer for a £5 no deposit bonus a couple of years back I figured the time was right now to give them a go, but it did frustrate me a little that unlike most other casinos I was unable to play immediately after signing up, my account was locked pending verification, and I also had to e-mail support in order to get the no deposit free chip added manually as well.. it all seemed like quite a lot of effort and whilst I do believe the no deposit was eventually added to my account, I didn’t actually end up playing it before it expired due to all the messing around!
Whilst that sounds negative, I did eventually have a great session playing at Energy, claiming the 100% deposit match bonus they offer. The terms and conditions were reasonably fair, with the usual annoying prohibited games and such, but wagering wasn’t too bad and there were no particularly predatory rules as far as I could tell from the terms and conditions.
I did eventually end up making a withdrawal and with my account already verified upon opening I had no issues getting my withdrawal back to Skrill in under five minutes flat. That’s always nice, but many casinos don’t allow you to receive bonuses when depositing via e-wallets these days so I was pleased to find no such limitations at Energy casino.
The casino looks better than ever these days, really high quality presentation, the games run well, and support is excellent when I’ve needed them too. It would be nice if they offered a few more extra promotions for depositing players, but I wouldn’t say they are a great deal tighter than the majority of casinos are at the moment!
In energy casino was time around 2 weeks with out Wazdan games which I like so much and I was really disappointed :(
But good news my favorite casino coming back in big style, Wazdan games are available again and also they bring back few other which i like. So energy casino is absolutely awesome and I can recommend for all gamblers. Now is time for hot spinning-big winning.
Energy casino is in my opinion everything a casino should be, great customer support, good site layout. And best of all, once verified, if you win you get paid quickly and promptly. This casino has a good variety of games such slots, video poker, table games; etc.energy casino is interesting casino. I registered here long time ago, 5e no deposit bonus was nice, was on my account immediately after register, my favorites providers, (WAZDAN) really have had a great experience at this casino,
Not understand why casino change so much stakes at wazdan games, starting bet is 3pln next one 15pln next one 30pln...this is verry sad. When I open casino site the loading times very long. I hope they change again wazdan stakes.
Dear Player,
Thank you so much for taking the time to provide feedback about EnergyCasino.
We are happy to hear you find everything you need when looking for entertainment, your favorite game provider, quick payouts, and great customer support.
In regards to the change of minimum stake amounts in Wazdan games, we would appreciate it if you contact us via LiveChat or email so we can discuss in more detail about this matter. We haven't had any recent changes from that provider.
It will be our pleasure to guide you on this, as well as check with you any page loading delays you have experienced.
Should you have any other suggestions or comments, please do not hesitate to contact us via LiveChat or email to [email protected]
Best regards,
EnergyCasino Team
Energy Casino has a beautiful and simple design and it has all that you need: live chat with great staff, live games, and slot games from all the best providers you can get
Also I have to pay much respect for them for Verification process lasting less than 24hours despite that it was weekend :)
And the energy points they give are tremendous :) check this casino out you wont regret it
Overall 10/10 great casino, great staff, great service
Dear Player,
Thank you so much for taking the time to provide feedback and recommendation.
We are happy to hear our casino is what you were looking for and that you are happy with our selection of games, website navigation, and customer support.
Should you have any other suggestions or comments, please do not hesitate to contact us via LiveChat or email to [email protected]
Best of luck!
EnergyCasino Team
Great platform. But sadly, I am still waiting for my AG coins. Waiting for a support response.
One of the best online casino. Top provider: Netent, Microgaming, Play'N Go, Merkur.
I recommend to everyone!
Fast withdrawal 0-20min Neteller and Skrill.
Waiting for signup Bonus. Only problem is that live chat is not available 24 hours a day. This can be a problem if you are having technical issues. However,
Dear Player,
Thank you for taking the time to provide feedback regarding EnergyCasino and our services.
We are happy to hear you like the selection of our games and payment providers.
We understand customer's needs for Customer Support availability and we hope we are able to have 24/7 Help in the near future.
In regards to your sign up no deposit bonus, please be informed that you have registered with us at 4 am CEST time today, 6th of August and as per T&C of this promotion point 6, the code to redeem 10 EUR is being sent via onsite message the day after registration at midday.
The full text can be found here: https://energycasino.com/en/specials/en-agcoin?btag=654431_655C1720BC6D4C43B553EAEBDF2B81C2
Hope this clarifies. You will, however, receive the code today at midday, hope you enjoy.
Please contact our dedicated Support team should you need any assistance or should you have any other suggestions about how we could improve our services or products.
Kind regards,
EnergyCasino Team
i am so dislike when energy staff really don't understand this job. Few days ago i got letter from casino staff Marlena she ask me send my payslips for reason i don't know ;)) i send payslips for her in july 23. She very professional person done decision like i can give deposit 250 per month. Its ok. i agree is her decision is up to her and when on same day this is july 23 i try give deposit 30 pounds i see i cant' because she calculated before how many deposit i give in energy and i cant give any pence this month. This is rely funny for everywhere when you done decision this deal need to start working just for this day when is done but not from all month before. is what looks very stupid.
Dear Linda,
Thank you for taking the time to provide feedback regarding EnergyCasino and our services.
We have reviewed your communication with the Responsible Gambling department and I can see you have received all the explanations and reasons behind this decision.
As part of our licensing agreement, Energy Casino has a regulatory requirement to identify the source of funds that are used to fund your gambling activity.
This information is required as part of our Enhanced Customer Due Diligence requirements when a player is depositing frequently and at a higher rate.
Considering your proven income we were concerned about the level of play and therefore set a deposit limit for you. Due to technical standards requirements, your previous activity is counted into the limit we have set now - this is of course according to your financial capabilities which is the same every month, hence it applied for the current month of July. It would be socially irresponsible from our side to set this limit for the last 2 days only.
This simply means that you will be able to deposit again after the deposit limit resets on the last day of the month after midnight, on the 1st of August 2019.
Hope this finds you well and I can confirm the department in charge sent you requested explanations already.
We also hope you can reconsider your review as it only applies to one particular situation and we have only followed our license requirements which aim to protect our players.
Thank you very much in advance,
Kind regards,
EnergyCasino Team
EnergyCasino: Bono de 100% hasta 200$ en el primer depósito
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EnergyCasino Bonos
EnergyCasino: Bono de 50% hasta 200$ en el segundo depósito
EnergyCasino: Bono de 100% hasta 200$ en el primer depósito
Tried this casino for the first time and I really like it. My documents were checked fastly and support was always ready to help. The design is just great and it was easy to locate everything that I need. Like!