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Diamond Reels Casino

6.15
Players from Virginia not accepted
Average Complaint Response Time: 2 days
Players from Virginia not accepted
Average Complaint Response Time: 2 days

Diamond Reels Casino Review

  • Variety of Games
  • Available in instant play and mobile
  • SSL encryption
  • Regularly audited
  • 24/7 Support via live chat, e-mail and toll-free phone
  • 2-5 pending time for withdrawals
  • Few deposit and withdrawal methods
  • No license seal in the footer
General info & Latest Promos
Website http://www.diamondreels.com
Established 2015
Owner Two Web Entertainment Casinos
Casino Promotion Diamond Reels Casino: 150% up to $/€ 100 + 50 Bonus Spins on Nova 7s Slot

Diamond Reels Casino is an online casino that features the full line of Real Time Gaming video slots, table games, and other casino favourites. This RTG Casino is completely instant-play and compatible with both desktop and mobile devices. Diamond Reels Casino is licensed by the government of Curacao. However, the information is not available publically.

Restricted Countries and Territories

Diamond Reels Casino is restricted to residents of Kentucky (USA) and several other countries including Chile, Denmark, Finland, Japan, Netherlands, Netherlands Antilles, Philippines, Poland, South Africa, and Turkey. Scroll down to casino details to see the full list.

Virtual Games

Players will find all the best RTG slots at Diamond Reels Casino. These include longstanding favourite video slots like Count Spectacular slot, Aladdin’s Wishes slot, Cash Bandits slotPay Dirt slot among others. And of course, there are exciting progressive slots on offer for those who are chasing huge jackpots, including Aztec’s Millions slot, and Eternal love slot.

In addition, Diamond Reels Casino features a range of virtual table game favourites including Blackjack variants, Baccarat, Casino War, Red Dog, Three Card Poker, and several other games. Roulette and Craps can be found among the specialty games together with Bingo, Keno, and Sic Bo.

Video poker, on the other hand is a popular game at Diamond Reels Casino. Players will find variations of many popular games, including Jacks or Better, Aces & Eights, Joker Poker, Deuces Wild, All American Poker, Bonus Poker, Loose Deuces, and more.

Mobile Gaming

Diamond Reels Casino is compatible with the majority of smartphones and tablets. Players can access many of the games just by loading the casino’s site on their mobile browsers.

Support

Diamond Reels Casino offers live chat support to players 24/7, and players can feel free to contact them even before registering at the casino. Additionally, players can contact the support via email or use the site’s toll-free phone numbers.

Security and Fairness

The entire Diamond Reels Casino website is protected with the industry standard of online safety, SSL encryption. This technology prevents anyone from being able to read or decode sensitive information sent to the casino for banking and registration purposes, such as account numbers and passwords.

All of the games at Diamond Casino have been tested and proven fair by independent audits, therefore players can rest assured the casino provides a fair game.

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Casino details
More Casino Details More details
  • Restricted Countries

    • Asia
    • Australia [1]
      • New South Wales
    • Chile
    • Denmark
    • Finland
    • Italy
    • Japan
    • Netherlands
    • Netherlands Antilles
    • Philippines
    • Poland
    • South Africa
    • Spain
    • Sweden
    • Turkey
    • United Kingdom
    • United States [56]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Puerto Rico
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

  • Contact

    France Toll Free Support Phone Telephone: 0800 905 187

    UK Toll Free Support Phone Telephone: 0800 404 9204

    Italy Toll Free Support Phone Telephone: 800 788 535

    Australia Toll Free Support Phone Telephone: 1 800 124 389

Diamond Reels Casino Reviews by Players

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AM7957 1 review
Message
Reviewed on October 26, 2019

LIKED

I like nothing! I have been playing DR for 4 years off and on. I have been a vip and not been a vip. These people are the biggest scam going!! They do anything to keep the money from you!!!

DISLIKED

They won’t let me deposit - so I can’t win!
They won’t give me coupons - when I earned them but you don’t want them anyway because they just keep you from claiming anything you might actually win!
They take 2-3 weeks to process a withdrawal - if after $1000s you might actually win something. Then they lie and say they sent it but 2 more weeks later it still isn’t in your account.
If you ask for a withdrawal that you won - they block your whole account from
Depositing or playing because they don’t wAnt you to win or to give you what you Do win!
Still waiting for $1500 that I won a month ago! Still waiting in $8000 to just be processed from 12 days ago!!! I will never get it ever and in the meantime I can’t make any deposits or play because they are trying n their cheating best to get me to remove my withdrawal!! They do this on purpose because once I did this and within seconds it somehow just disappeared!!!
DIAMOND REELS CASINO REPLIED ON OCTOBER 29, 2019
Hi AM7957,

We are deeply disappointed to hear your sentiments and are hoping that we can change your mind on this, so please give us the opportunity to help you reflect on the facts here as all efforts via our support team seemed to have failed.

You’ve had some fabulous wins at the reels and that alone should make you want to mark us down as your lucky stop. We hope to see many more wins come your way and it’s certainly our intention to see you have successful deposits. We will never prevent a loyal client such as yourself or any client for that matter from making a deposit. On a basic level⁠ deposits are our business hence we will not cut it off. The deposit rejections that you experience are legitimate and we have supplied you with feedback in the past indicating that they were declined by the banks for various reasons.

With regard to your payment of $1,500, this has certainly been issued to you already and was batched on our end on the 21st of October. Today marks the 6th business day and we do advise our clients that withdrawal payments may take up 5-10 business days to reflect in your bank account. We will be sending through proof of payment to your personal email shortly.

With regards to your second withdrawal - $5000 of the $8,000 was batched on the 28th of October, please also allow for the standard time frame for this payment to reach you. The remaining $3000 will be processed in the next week. We wish you nothing but continued luck at the reels and we hope that our service offering can meet all expectations moving forward. Our aim is to provide you with the best gaming experience which we firmly believe comes coupled with exceptional customer service delivery. Please feel free to contact your dedicated VIP host should you ever feel that you’ve experienced anything less-than-great service from our 24/7 helpdesk team.

Regards,
The Diamond Reels Team
Chestercrusch 1 review
Argentina
Message
Reviewed on January 3, 2019

DISLIKED

I joined diamond reels and they were good for a couple week, then they took my loyalty playback money away. Then would not offer any coupons and I called them on it. They it seemed I did need any loyalty playback money or coupons for no reason they decided, so they have false advertising in order to get you to join. They said I was in a blue tier and said they would look periodically, a year later still no loyalty from them
DIAMOND REELS CASINO REPLIED ON JANUARY 29, 2019
Hi Chestercrusch,

We hope your 2019 has been going well thus far.

A very quick explanation as to why you were excluded from claiming our promotional bonuses is that our system automatically block players from bonuses should your bonus redemptions far exceed your deposits at Diamond Reels. This block would have also prevented our helpdesk team from assisting you with any bonus requests that you may have made. This feature is built into our system to prevent bonus abuse.

As much as we want all our valued players to enjoy our exciting promotions, it is not feasible for the casino to continually award promotions. Some players actually find it to their benefit to play with their own money only as they are not subjected to any max cash out limits and thus a huge win is all theirs to keep.

However, we have since reviewed your account and are pleased to inform you that the bonus block has been removed. Please feel free to log in and enjoy our exciting offers once more and we look forward to your continued loyalty as well as seeing a few more wins from you in 2019.

Regards,
The Diamond Reels Team
Reviewed on November 10, 2017

LIKED

I'm pretty new to Diamond Reels but have had decent luck. The payouts have been quick and customer service is always helpful. I prefer RTG casinos and think this one is a winner.

DISLIKED

I don't like that when I go to "CHAT" with customer service that I have to enter my username & the casino I am playing at. I think they already know that information and it is just used as a way to waste time.

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