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Diamond Reels Casino

Players from Virginia not accepted
Average Complaint Response Time: 2 days
Players from Virginia not accepted
Average Complaint Response Time: 2 days

Diamond Reels Casino Review

  • Variety of Games
  • Available in instant play and mobile
  • SSL encryption
  • Regularly audited
  • 24/7 Support via live chat, e-mail and toll-free phone
  • 2-5 pending time for withdrawals
  • Few deposit and withdrawal methods
  • No license seal in the footer
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General info & Latest Promos
Website http://www.diamondreels.com
Established 2015
Owner Web Entertainment Software NV
Casino Promotion Diamond Reels Casino: 150% up to $/€ 100 + 50 Bonus Spins on Nova 7s Slot

Diamond Reels Casino is an online casino that features the full line of Real Time Gaming video slots, table games, and other casino favourites. This RTG Casino is completely instant-play and compatible with both desktop and mobile devices. Diamond Reels Casino is licensed by the government of Curacao. However, the information is not available publically.

Restricted Countries and Territories

Diamond Reels Casino is restricted to residents of Kentucky (USA) and several other countries including Chile, Denmark, Finland, Japan, Netherlands, Netherlands Antilles, Philippines, Poland, South Africa, and Turkey. Scroll down to casino details to see the full list.

Virtual Games

Players will find all the best RTG slots at Diamond Reels Casino. These include longstanding favourite video slots like Count Spectacular slot, Aladdin’s Wishes slot, Cash Bandits slotPay Dirt slot among others. And of course, there are exciting progressive slots on offer for those who are chasing huge jackpots, including Aztec’s Millions slot, and Eternal love slot.

In addition, Diamond Reels Casino features a range of virtual table game favourites including Blackjack variants, Baccarat, Casino War, Red Dog, Three Card Poker, and several other games. Roulette and Craps can be found among the specialty games together with Bingo, Keno, and Sic Bo.

Video poker, on the other hand is a popular game at Diamond Reels Casino. Players will find variations of many popular games, including Jacks or Better, Aces & Eights, Joker Poker, Deuces Wild, All American Poker, Bonus Poker, Loose Deuces, and more.

Mobile Gaming

Diamond Reels Casino is compatible with the majority of smartphones and tablets. Players can access many of the games just by loading the casino’s site on their mobile browsers.


Diamond Reels Casino offers live chat support to players 24/7, and players can feel free to contact them even before registering at the casino. Additionally, players can contact the support via email or use the site’s toll-free phone numbers.

Security and Fairness

The entire Diamond Reels Casino website is protected with the industry standard of online safety, SSL encryption. This technology prevents anyone from being able to read or decode sensitive information sent to the casino for banking and registration purposes, such as account numbers and passwords.

All of the games at Diamond Casino have been tested and proven fair by independent audits, therefore players can rest assured the casino provides a fair game.


Casino details
More Casino Details More details
  • Restricted Countries

    • Asia
    • Australia [1]
      • New South Wales
    • Chile
    • Denmark
    • Estonia
    • Finland
    • Germany [1]
      • Schleswig-Holstein
    • Italy
    • Japan
    • Netherlands
    • Netherlands Antilles
    • Philippines
    • Poland
    • Puerto Rico
    • South Africa
    • Spain
    • Sweden
    • Switzerland
    • Turkey
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

  • Contact

    France Toll Free Support Phone Telephone: 0800 905 187

    UK Toll Free Support Phone Telephone: 0800 404 9204

    Italy Toll Free Support Phone Telephone: 800 788 535

    Australia Toll Free Support Phone Telephone: 1 800 124 389

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Diamond Reels Casino Reviews by Players


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Typical 4 reviews
Reviewed on January 15, 2021


Has good bonus offers at times. Games are fun, reps are fairly friendly. Cash out is pretty easy, and verification did not take much time.
Had a couple small wins.


This place continually sent me emails after I had attempted to unsubscribe numerous times via email and via chatting with a representative.
I finally told them I would write a review sharing my experience as I view it as extremely distasteful to continue to send emails and even actual mail after asking to not be contacted about promotions.

Unprofessional and abhorrent behavior. I do not consider myself a problem gambler, I do 25-30 bucks here and there. But if this is how you act with people who spend thousands and have real problems with gambling, I find it entirely disgraceful.

Have some grace and show yourself to be above the competition. Poor marks Diamond Reels. I used to think you were pretty ok.
Dear Typical,

We apologize for the inconvenience and distress caused by not removing you from our communication platform.

Diamond Reels takes this matter seriously and we can confirm that you have been unsubscribed. Further to this, we are looking into our systems and processes to ascertain if there are any glitches so that we may prevent any repetition of such issues.

Please also note that we do not, under any circumstances, contact players that have admitted to a gambling addiction and that this seems to be a completely isolated incident.

Once again, please accept our sincere apologies for the bother and we thank you for bringing this to our attention. Your feedback will ensure our continuous drive to improve our customer service offering. We wish you all the best in your future endeavors.

Best Regards,
The Diamond Reels Team

Typical 4 reviews
Reviewed on July 4, 2020


Diamond Reels is a great place to play. I have been treated very well so far. Customer Service is excellent, and they don't punish you for winning. Slots seem exactly fair to me.


The promotions I receive from them often have a max cashout of $350.00 which is too low to be of interest to me. That would be the only thing I have seen I disliked at all.
AM7957 1 review
Reviewed on October 26, 2019


I like nothing! I have been playing DR for 4 years off and on. I have been a vip and not been a vip. These people are the biggest scam going!! They do anything to keep the money from you!!!


They won’t let me deposit - so I can’t win!
They won’t give me coupons - when I earned them but you don’t want them anyway because they just keep you from claiming anything you might actually win!
They take 2-3 weeks to process a withdrawal - if after $1000s you might actually win something. Then they lie and say they sent it but 2 more weeks later it still isn’t in your account.
If you ask for a withdrawal that you won - they block your whole account from
Depositing or playing because they don’t wAnt you to win or to give you what you Do win!
Still waiting for $1500 that I won a month ago! Still waiting in $8000 to just be processed from 12 days ago!!! I will never get it ever and in the meantime I can’t make any deposits or play because they are trying n their cheating best to get me to remove my withdrawal!! They do this on purpose because once I did this and within seconds it somehow just disappeared!!!
Hi AM7957,

We are deeply disappointed to hear your sentiments and are hoping that we can change your mind on this, so please give us the opportunity to help you reflect on the facts here as all efforts via our support team seemed to have failed.

You’ve had some fabulous wins at the reels and that alone should make you want to mark us down as your lucky stop. We hope to see many more wins come your way and it’s certainly our intention to see you have successful deposits. We will never prevent a loyal client such as yourself or any client for that matter from making a deposit. On a basic level⁠ deposits are our business hence we will not cut it off. The deposit rejections that you experience are legitimate and we have supplied you with feedback in the past indicating that they were declined by the banks for various reasons.

With regard to your payment of $1,500, this has certainly been issued to you already and was batched on our end on the 21st of October. Today marks the 6th business day and we do advise our clients that withdrawal payments may take up 5-10 business days to reflect in your bank account. We will be sending through proof of payment to your personal email shortly.

With regards to your second withdrawal - $5000 of the $8,000 was batched on the 28th of October, please also allow for the standard time frame for this payment to reach you. The remaining $3000 will be processed in the next week. We wish you nothing but continued luck at the reels and we hope that our service offering can meet all expectations moving forward. Our aim is to provide you with the best gaming experience which we firmly believe comes coupled with exceptional customer service delivery. Please feel free to contact your dedicated VIP host should you ever feel that you’ve experienced anything less-than-great service from our 24/7 helpdesk team.

The Diamond Reels Team

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