I got verified on 20th July In Diamond Reels casino. They emailed me in order to withdraw winning need deposit 25$ and wager once. I deposited on 24th July and request withdraw 168$.
They ensured me on 24th July that I will get my payout withing 3-5 working days. Everything was in good order.
I was waited till the time frame. On 31st July I chat with them and they said me due to Covid - 19 shortage of staff they are delaying. Then said that they will processed my withdrawal as soon as possible.
On 07th August one agent said me by 08th August I must received my payment.
Which request I mad eon 24th July.
Suddenly 07th August I got email that my withdrawal declined. I tried to log in but my account was locked. I contact with support.
They said your account under review you will get email soon.
Today I again contacted and they are saying my account is linked with another accounts and they void my winnings and closed my account. While I don't even know about the issue. they are saying after 17 days of approval their system today detected this issue.
I said to refund my deposited amount but the refuse to refund.
i want to know why after 17 days of verification and request withdrawal they didn't paid and refuse to refund deposit and closed my account.
Complaint Info
Hi Rayhan,
I trust that you’re well.
Thank you for providing the support team with the details required to process your refund.
We are pleased to inform you that your deposit has been refunded via Bitcoin as requested. This should take between 24 – 48 hours to reflect in your wallet.
Our sincere apologies for any inconveniences caused and we wish you all the best in your future endeavors.
Sincerely,
The Diamond Reels Team
AskGamblers
Dear @rayhan141980,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Thanks to Diamond Reels. I received my deposited 25$ refund.
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
Diamond Reels Casino Complaints
- 5 of 6 resolved
- 2 days avg response
- 1 week avg complaint life
- 2,162 USD avg amount
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