On Oct 28th I initiated a bitcoin deposit in the amount of $75, either my wallet or the blockchain that day was verifying transactions very slowly. After several hours of not seeing my money I tried another deposit for $50, as I had read that sometimes that can "unstick" a stuck bitcoin transaction. 24 hours later, the deposits had still not credited my casino account. I contacted live chat and was told the transactions had expired. My experience with bitcoin is that does not happen. I was told I would have to wait up to 5 days for my refund. Today being the 6th day, I still do not have my refund. I contacted chat again only to be told I had to wait 5 BUSINESS days. I then stated the fact that the whole purpose behind using Bitcoin was to avoid having to wait. This is when it was clear to me that the "expired" transaction was only expired in their system, not on the blockchain. I looked into the transactions on the blockchain and they have hundreds of confirmations, which means they are complete and Diamond Reels has the funds. I never asked for a refund, I wanted to play with the funds but I can't seem to get anyone to credit my player's account, and now the weekend is approaching and I will have to wait well into next week before they even contact the payment processor if they don't refund my money in the promised 5 business days. I don't think casinos should be allowed to accept bitcoin instantly if they can't also pay out instantly!!!!!!! I want my money refunded immediately! I should not have to wait for 5 business days - I should not have had to wait any days!