CrystalCasino

I think Crystal Casino is oriented mainly to the players who come from Russia. But their website is translated besides Russian and on the English and Turkish too. Their offer includes games of two software provider: Microgaming (Quickfire) and NextGen Gaming. It seems they do not have the full range of slot games from these two software providers. I did not count and I do not know the exact number of slot games that they offer but somehow at the first sight it seems to me that in the offer they have a maximum of 50 games.

As here at AskGamblers I didn’t found that they have any bonus in the offer, I decided to check with the casino support. The good thing is that CrystalCasino has live chat support which is available 24 hours every day of the week. After about a minute of waiting their operator Stanislav was available on the chat. Stanislav offered me a bonus of 10% on my deposit without wagering requirements and also without limitation as a maximum bonus amount or maximal cash-outs. It is really interesting offer. My next question to Stanislav was - does that mean that if I make a deposit of 1,000 euros and I get a 100 Euro bonus I can request a withdrawal of 1100 Euros? The answer I got was NO. In fact, the bonus was not cashable. Yeah, this answer did not surprise me because I knew that there must be some kind of catch. All in all I was not interested for this offer. If I was offered with such an offer with a bonus percentage of let’s say 50% on my deposit I would probably accept that offer.

Briefly, Crystal Casino has weak bonus offer, a small selection of slot games but has a good 24/7 available live chat support. Just because of the good support Crystal Casino will get from me a passing grade. For this casino I give 6 out of 10 possible stars.

Crystal casino has Russian speaking management, because they have fully translated website, their marketing emails on Russians, and their customer support also speak on Russian language.

Casino offers games from Quickfire and Nextgen, not the best selection for me because I am also love Netent games, but acceptable.

Customer support at this casino I tested once, when send them my documents to verify my account when I made my first payout request. They verified my account within 2 days, it is quite long. No any other experience with their live chat or other support.

Promotions from them are good, but lowest wagering requirements for reload bonus they sent to me is 50 x bonus, of course I am not very happy with such wagering requirements. Also they never offer to me anything except just reload bonus, no any freespins on top of bonus, or freespins just for deposit. Not very interesting for me.

I have one withdrawal, and everything goes not very nice. First I was requested to sent documents, and it took 2 days to verify my account. Then casino wait 2 days more until my winnings finally arrived at my Skrill account. And it is for 100$ withdrawal - just too long. Probably all Microgaming casinos paid me my first withdrawal faster, and I do not ready to wait so long.

Overall I am not very like this casino. They never offer me anything except reload bonuses with high wagering requirements, and payout speed of just 100$ was too long, 4 days for such money it is strange time, I do not like it. Of course probably they sent much more better offers to regular depositors, with freespins and free money, but for me there is never anything decent. Also probably they process withdrawals faster after first payout, but I just do not want to test it, once was enough.

High wagering requirements for reload bonuses.
Long first withdrawal.

Crystal Casino is another one of the many Microgaming casinos I have joined over the years. At the time I joined this casino I think that they were giving away only 7 euros and not the current 10 that is promoted on AskGamblers. The procedure was the same like the current bonus. I was awarded with points which I then converted to bonus money. I think the wager was the same 40 x bonus and the max cashout was only 50 euros.

Anyway I always enjoy playing in Microgaming casinos so I took this bonus and decided to have some fun. I started my usual play like in every other casino with Avalon. Considering I had only 7 euros I could try only one game before I go bust. Lucky for me I got the bonus round when I was down to 4 euros and he raised my balance up to 20 euros. I played here some more and when I dropped to 14 euros I decided to change the game. My next choice was Big Bad Wolf. Here I also had some good wins but without a bonus game and when I decided to change the game my balance was a solid 40 euros. I was on a good way to meeting the wager and testing their withdrawal process. Unfortunately my next choice was Thunderstruck II. After some big wins of 5-6 euros it started eating my balance. I was really hoping for some big win in the bonus round which would bring me back from the dead but it never came. I went bust after 30 minutes of play.

I had some fun playing here but I have never made a deposit.

The casino has an overall dark look and I wasn’t really attracted to play here for real. Maybe I will give them a chance in the future.

I was on the hunt for some no deposit bonus and saw that they were offering a 10 dollars free chip. Considering that they are using Microgaming software I decided to try the casino. I wasn’t hoping for some big win and didn’t think I could meet the wager because 10 dollars to start with is too little.

The wager of 40 x bonus is pretty high but that’s what I am used to. I don’t prefer free play it’s just not interesting, but I will gladly try some no deposit and play for real. For a minute I was confused because when I entered the code I got a message code not recognized.

I contacted live chat support after which they added 100 pts which I converted to euros. When the money was on my balance I was in doubt which game to play. I decided to try Game Of Thrones. Even though this game isn't so popular on the forum I like playing it but that doesn’t mean I had some big wins on it. I tried Game Of Thrones and after a dozen spins and no wins I decided to move on to Immortal Romance. I was one scatter away from getting the chamber of free spins bonus. I wanted it so hard but it didn’t happen. I also tried Temple of quest still no wins. Robo Jack was next and again nothing. I also played Mega Moolah and Gothic and on Gothic I won 7 euros which gave me some extra play time.

I like the name of the casino but not the many colors which personally confuse me. Live chat support is available 24/7 and it is great I would say extra fast. For everyone that doesn’t like download mode this casino comes in instant play.

Cons / I didn’t like that now in February I still see a promo for January promotions, 25% for every deposit. In my personal opinion the looks of the site could be more elegant.

I was going through AskGamblers NDP bonuses and saw Crystal casino 7$ free chip offer with only 10 times wagering. I saw this offer earlier, and I don't know why, but for some reason I couldn't open their page, and I just thought maybe I'm from a restricted country or something. So I just clicked on the link, out of curiosity, and it worked, the casino page opened, I went through their terms and saw that my country was allowed to play there, so I signed up.

I entered the AskGamblers promo code, but I was told that "Coupon is not found" so I decided to talk with their live chat, which is available 24/7, and that is great. I was connected the live support immediately, the chat asked where I found out about them, I told about AskGamblers, provided the link from our forum, and he told me that I have to verify my account and after that he would add me the bonus manually. However, it wasn't that easy. I checked my email and clicked on the verifying link, tried it millions of times, but it didn't work. An empty window came up, loading for forever, but nothing happened. So I decided to give it a try the next day.

Next morning I went to the same email for verification, used the link and still nothing happened, so I went to their page and tried to login. And I couldn't! I pressed-forgot password and they should have sent it to me shortly, because the new password was available for 1 hour, but I didn't get any email from them, so I contacted the chat again. Chat lady told me that within 24 hours I will get it.

And you know what? I still haven’t got the password more than a week now. I cannot login into my account with the email and password I signed up, and I can't get a new one, because noone has sent me it. To be honest, I am super dissappointed with all this.
A plus for them is that they have nice game selection and easy to contact staff team.

Dear GameDontStop,

The only approval we see at the moment - isthe factyou are very disappointed about the limits of maximum cash out possible for this promotion. Unfortunately the terms of this promotion can not be revised. We do regret that even your win and its following withdrawal is not a reason to feel lucky anda bit more happy at least (let alone the major negative estimation of the casino).We do wish you the best of luck in any casino you choose for your entertainment further and will be happy to see you at our place.

Sincerely,
Amanda

I have proved that you are crooks. What else do you need?

Dear GameDontStop,

Even the bare fact, that you got payout of a maximum win possible according to the terms of the promotion, approves that we do not cheat on our players. The thing is you are asking for something extra, that has not been offered initially.

We pay respect to every single opinion of our service from our players and do our best to satisfy all the expectations. We are ready to consider all your objective and impersonal claims. Nonetheless, at the moment all your queries seem to be very far from the point of the issue and any kind of facts. Let's try to avoid unreasonable insults and abuses.

Best regards,
Amanda
Crystal Casino administrator

You why we decided to correct their mistakes it on my payment! But in fact there were no errors !!! You just made ​​it up, so as not to pay me. You are the worst.

Dear player GameDontStop,

I am Amanda, Crystal Casino representative at AskGamblers.

First of all, please accept our sincerest apologies for the inconveniences you have come across. This issue is a result of simple misunderstanding. Kindly let me explain the whole situation more detailed.

All the regular general casino terms and conditions are available in our Terms and Conditions section. Nonetheless, each single deposit or no deposit promotion has its own regulations and limitations such as: minimum deposit required for withdrawal, wager for the bonus amount, countries the bonus is available for etc., including maximum cashout as well. The offer you've mentioned indeed has a limit of $100 cashout as a maximum.

Nonetheless, in course of this promotion there have been several occurrences when our players cashout exceeded the mentioned limits due to a technical fail. Of course, we are not going to cancel the processed withdrawals as this is clearly not fault of our customers. Anyway, all the following payouts are going to be processed according to this terms.

Please consider that the limit provided still gives you an opportunity to have $90 profit we are giving away to every single winner (taking into account the $10 minimum deposit requirement). And we are glad you have already made use of it!

Hope to see you among our winners further!

Best regards,
Amanda