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BuranCasino

SUPERB 9.08
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

BuranCasino Review

  • Compatible on most smartphones and tablets
  • Large selection of games
  • Live chat support available 24/7
  • Games proven fair
  • Players from various countries restricted
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General info & Latest Promos
Website http://burancasino.com
Established 2017
Owner Araxio Development N.V. Casinos
Casino Promotion BuranCasino: 100% up to €500 + 200 Extra Spins

BuranCasino is an online casino that features video slots and casino games available on almost any mobile device. The casino is a home to NetEnt, MicrogamingElk Studios, Yggdrasil Gaming, Quickspin and many other leading software providers. Members of BuranCasino can contact the casino’s friendly customer support via live chat. BuranCasino is licensed and regulated by the laws of Curacao.

Restricted Countries and Territories

Due to strict regulations, some country residents will not be able to open their accounts at BuranCasino. The list of the restricted countries includes Israel, Iraq, Iran, Bulgaria, Ukraine (including the territory of Crimea), the United Kingdom, Republic of Moldova, Afghanistan, the United States of America, Netherlands and Curacao. In order to see the entire list, players need to refer to our Restricted Countries Section.

Virtual Games

Apart from the NetEnt, Elk Studios, Yggdrasil Gaming, Microgaming and Quickspin, players at BuranCasino will also find Pragmatic Play, Igrosoft, Rival, iSoftBet, Amatic Idustries and Push Gaming suppliers. Some of the most popular video slots are the Queen of Atlantis slotHot Sync Slot and the Candy Dreams Slot.

Even though video slots make up the largest share of casino’s portfolio, there are other favourites to choose from.

These include roulette alternatives like Roulette Titanium, French Roulette and Roulette Electronic. Also, players may try different types of blackjack, baccarat and video poker as well.

Mobile Gaming

BuranCasino can be played on any suitable smartphones and tablets. The mobile site contains all of the most popular video slots and casino games, as well as cashier and account functions. All players need to do is find their favourite games to play, end enjoy them on the go.

Support

BuranCasino has a reliable and friendly customer support team, which is available via phone or live chat, available 24/7. This option allows players to get fast assistance regarding any question or issue they may have. In addition, players may email the support and get a prompt response.

Security and Fairness

The casino takes the confidentiality of their members’ data with all seriousness and takes into consideration the capabilities of modern technologies, particularly the protocol for protected internet connection 128-bit SSL, which is used for safe monetary transactions.

Players can rest assured that they are getting a fair game at BuranCasino. All of the video slots and casino games are routinely audited according to the standards, ensuring that every game round is unbiased and genuinely random.

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BuranCasino Reviews by Players

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Liam92 3 reviews
Hamburg
Reviewed on November 25, 2020

LIKED

You must use the same wallet to deposit money and transfer them back. If you want to transfer money to another card, some questions may occur or you can be considered a fraud, these are the rules.
Vladkosh 7 reviews
Slovakia
Message
Reviewed on November 18, 2020

LIKED

New games getting added regularly. Many deposit options and min deposit is 10€.
2 regular deposit bonuses per week which I didnt really use, might be nice for some players tho

DISLIKED

-RTP seems somewhat rigged, for the past 30 deposits I wasn't even able to land a feature and the session almost always ended within 5 minutes
-Loyalty program is terrible, you can get 1€ for 10k€ wagered
-PlayNGo games often lag to the point where you can make one spin per 30 seconds, support never knew what is going on, this didn't happen once
-Support agents seem to act like computers, they literally read 3 words out of 4 sentences and post prewritten phrases, lately they started to add info about new games to not seem so automated
-You are unable to check your bonus to deposits ratio, they will tell you in the chat to send email, in the email they will tell you to check some option on the website which doesn't exist, magical circle
BURANCASINO REPLIED ON NOVEMBER 20, 2020
Dear Player,

Our goal is to provide an extreme level of customer service and we appreciate the time you took to let us know about your recent experience so it can inform service improvement.

In light of your review, we would like to assure you that in our slots the reels are spun with a fair and equal chance for each stop position by a certified random number generator and the Casino cannot technically influence this randomization in any way.

We take great care to ensure that important matters such as any technical issues with games are properly managed. That’s why we kindly ask you to provide our Support Team with any details and issues with PlayNGo slots so as to ensure that an acceptable standard has clearly been met.

Over and above, we are sorry that you experienced dissatisfaction with our loyalty program. We strive to give you a spectacular experience every time and you may rest assured that your feedback will help us improve our loyalty program. We are thankful for helping us to shape the best customer service of BuranCasino.

If you have any queries arising from the above then please do not hesitate to contact us via support@burancasino.com or via Live Chat.

Best wishes,
BuranCasino.com
treswitteki 3 reviews
Hungary
Message
Reviewed on April 28, 2020

LIKED

Support is very helpful.
The design is OK.
Large number of games.

DISLIKED

1. The cash out is a nightmare, a real nightmare. Finance department is 0/10. A big zero. Your cash out is in pending status for days or weeks. Documents were asked after the third day and then nothing happened, just got an email I will get my money in the next 3 days.
2. I missed a lot of deposit bonuses and free spins because I had an active cash out. Nonsense.
3. VIP program is a joke. 100 points = 1 forint = 0,000028 euro. 1st of April is already passed.
4. The cash out limit is also a joke. I know it is in the casino rule, but if you win for example 5000 euro and want to make a cash out, it will take months to get it.
Not recommended.

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