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BuranCasino

GREAT 8.86
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

BuranCasino Review

  • Compatible on most smartphones and tablets
  • Large selection of games
  • Live chat support available 24/7
  • Games proven fair
  • Players from various countries restricted
General info & Latest Promos
Website http://burancasino.com
Established 2017
Owner Araxio Development N.V. Casinos
Casino Promotion BuranCasino: 100% up to €500 + 200 Extra Spins

BuranCasino is an online casino that features video slots and casino games available on almost any mobile device. The casino is a home to NetEnt, MicrogamingElk Studios, Yggdrasil Gaming, Quickspin and many other leading software providers. Members of BuranCasino can contact the casino’s friendly customer support via live chat. BuranCasino is licensed and regulated by the laws of Curacao.

Restricted Countries and Territories

Due to strict regulations, some country residents will not be able to open their accounts at BuranCasino. The list of the restricted countries includes Israel, Iraq, Iran, Bulgaria, Ukraine (including the territory of Crimea), the United Kingdom, Republic of Moldova, Afghanistan, the United States of America, Netherlands and Curacao. In order to see the entire list, players need to refer to our Restricted Countries Section.

Virtual Games

Apart from the NetEnt, Elk Studios, Yggdrasil Gaming, Microgaming and Quickspin, players at BuranCasino will also find Pragmatic Play, Igrosoft, Rival, iSoftBet, Amatic Idustries and Push Gaming suppliers. Some of the most popular video slots are the Queen of Atlantis slotHot Sync Slot and the Candy Dreams Slot.

Even though video slots make up the largest share of casino’s portfolio, there are other favourites to choose from.

These include roulette alternatives like Roulette Titanium, French Roulette and Roulette Electronic. Also, players may try different types of blackjack, baccarat and video poker as well.

Mobile Gaming

BuranCasino can be played on any suitable smartphones and tablets. The mobile site contains all of the most popular video slots and casino games, as well as cashier and account functions. All players need to do is find their favourite games to play, end enjoy them on the go.

Support

BuranCasino has a reliable and friendly customer support team, which is available via phone or live chat, available 24/7. This option allows players to get fast assistance regarding any question or issue they may have. In addition, players may email the support and get a prompt response.

Security and Fairness

The casino takes the confidentiality of their members’ data with all seriousness and takes into consideration the capabilities of modern technologies, particularly the protocol for protected internet connection 128-bit SSL, which is used for safe monetary transactions.

Players can rest assured that they are getting a fair game at BuranCasino. All of the video slots and casino games are routinely audited according to the standards, ensuring that every game round is unbiased and genuinely random.

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BuranCasino Reviews by Players

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tamalama67 10 reviews
Canada
Message
Reviewed on December 29. 2018

LIKED

I liked the 100% bonus on the first deposit, and the 200 free spins.

DISLIKED

I disliked that I chose this casino on the basis that it had decent reviews and accepted Idebit for both deposits and withdrawals, only to discover after depositing with Idebit it does not, in fact, accept withdrawals via Idebit. This doesn't make sense to me. I don't appreciate being offered a multitude of free spins, only to be spoon fed 20 at a time over a period of days, and having to contact chat each time. Like a child asking for a cookie. It's degrading and time consuming. I don't like being told on chat that to close my account I have to send an email explaining why, and that by doing so I am basically signing a disclaimer that I have no complaints with management.

Bizarre, manipulative, and again, degrading. Being a gambler sometimes is exciting and fun. Sometimes it feels like I'm dealing with vultures waiting to feed off of my desire to just play. For the record, I will not formally close my account if it is the equivalent of me saying I have no complaints. Leave it open. I just suggest no one else opens one.
BURANCASINO REPLIED ON DECEMBER 30. 2018
Dear valued customer,

Thank you for taking your time to review our website!

First of all, we would like to tell you, that in the cashier you can select all available payment methods you can use to withdraw your winnings.

Also, in accordance with point 2.3 'First deposit free spins are added as a set of 20 per day for 10 days - amounting to 200 free spins in total. The first 20 free spins are added immediately after a successful deposit. The next 20 free spins are added in another 24 hours during 9 days.' You can check all promotions rules by clicking 'Click more' button in the appropriate section.

Unfortunately, our Customer Support agents cannot close accounts via Live Chat. As the request should be reviewed by the management, we kindly ask our customers to send an e-mail, for this request to be processed as soon as possible. If there is a need to close an account instantly, our team will take actions immediately.

Nevertheless, we appreciate your opinion and we will work even harder to improve our service in the future.

Should you have any questions or concerns, do not hesitate to contact our Support Team, please.

Best regards,
BuranCasino.com Administration
Niko866 10 reviews
Denmark
Message
Reviewed on December 26. 2018

LIKED

Nothing positive I can say about the casino. They make anything possible to make you unable to withdraw any winnings.

DISLIKED

The casino is doing anything possible to make you not be able to withdraw your winnings. First, their terms and conditions are made to make you only be able to request withdraw a maximum of 500euro/day. It takes another 24 (business hours, which means up to 3 business days) to approve/disapprove your request. Only then you are able to request another 500 euro. After waiting for a week to request a total of 1000 euro withdraw (2x500), eventually, they canceled it for no reason, asking me to make it 4x250 (ARE YOU SERIOUS?). This automatically made me be able to request only 2x250 euro today and then will have to wait for a few more days to be able to request another 2x250 euro. This casino is such a SCAM.
Here is their email:

"Dear XXXXXX,

We would like to inform you that your withdrawal request(s) in total amount of 500 + 500 EUR was (were) cancelled by our Financial Department.

We kindly ask you to split your withdraw into several parts of 250 + 250 + 250 + 250 EUR.

If you have any additional questions please do not hesitate to contact us via email support@BuranCasino.com or via Live Chat.

Best Wishes,
BuranCasino.com Financial Department"
BURANCASINO REPLIED ON DECEMBER 26. 2018
Dear valued customer,

Thank you for taking your time to review our website!

Could you provide your username so we can provide you with accurate information regarding your account, please?

Looking forward to your reply!

Best regards,
Administration of BuranCasino.com
FFlavio 8 reviews
Message
Reviewed on November 9. 2018

LIKED

I just tried this Casino last night, amazing support always here to help.

I've deposit 300€ exclusively with paysafecard because nothing works exept it in my country.

I've won about 983€ i'm waiting for it to proceed by wire transfer bank.

I will come back to you to told you how long they takes to paid me.

My Username is FlaxLar***

DISLIKED

For now ? I've nothing to dislike, maybe the approval of my documents let's wait and see.

Why are you reporting this review?

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BuranCasino Complaints

  • 3 of 4 resolved
  • 1 day avg response
  • 2 weeks avg complaint life
  • 2,249 USD avg amount

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