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BuranCasino

Our Rating CasinoRank
6.6/10
CasinoRank
Player Rating 31 Reviews
6/10
31 Reviews
Complaint Response 9 Complaints
2 days avg. 9 Complaints

AskGamblers Quick Overview

Editor’s View

BuranCasino has a sleek design and a user-friendly website. Everything is intuitive, and all the games, promo offers, tournaments, and VIP program information are on the side menu.

The website lists casino games and groups them into different categories. You can choose to play them for fun first.

What we like
  • Number of payment methods available
  • Various offer of casino games
  • Compatible for mobile
What we don’t like
  • Low maximum withdrawal
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


BuranCasino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://burancasino.com
Established
2017
Licences
Anjouan Gaming Board
Company
Affiliate Program
Languages
English, Italian, French, Finnish, German, Polish, Norwegian, Spanish, Hungarian, Portuguese, Czech, Greek, Slovak, Slovenian
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino

General Information About BuranCasino

BuranCasino is an online casino owned and operated by Stellar Ltd and regulated under the laws of the Autonomous Island of Anjouan. The casino has been active since 2017 and has received over 30 reviews on our website so far.

Games at BuranCasino are available on desktop and mobile. To register, enter your username, email, and password. Then, select your country and currency.

BuranCasino has a lot to offer, but we’ve written a detailed online casino review to bring it closer to you.

StallCation

Complaints

Read the complaints other players have left for BuranCasino. Learn more about complaints.

Show all complaints
Buran Casino - Delaying verification and payment
Hello guys.
I want to open this complaint because I feel more secure having it open since I won a large amount of money and I'm trying now to withdraw my winnings.
So let's start... Today I made my first deposit ever on BuranCasino using 100% bonus, which I got a huge win of +2,800€. Since I didn't even touch the bonus balance, live support told me they could cancel the bonus and all the money would be transfered to my real balance. That seemed fair to me, so I accepted. After this everything was ok.
So before even trying to withdraw; I knew, of course, I had to send them all my documents. Which I did. As any site I always get easily verified because I have all the information needed. So I sent them.. After that, I received an email saying documents provided weren't enough, only a selfie holding ID or passport with burancasino as background was missing. No problem, I took the selfie and sent them.
Later on, I received an email saying '' in order to withdraw your funds via chosen payment method, you have to make a minimal deposit using this Visa.'' and that I had to send them a photo of the card.
That is very strange to me since my credit card is not VISA, and I had already sent them the card photos.
Of course, by having a MasterCard card i deposited with MasterCard option, I mean... that is obvious.
I think this was a little mistake by them, since all credit cards payment must be designed as VISA, like in my work, when in reality I used a MasterCard credit card to deposit. I mean, I think they can check that the creditcard used to deposit ended on ****7412... (which is my card in my name). I also remember the moment I selected MasterCard as payment option, so there's no denying.
I know this can be a little mistake, but since this is a large amount of money I always get nervous and I'd like to have AskGamblers team supervising my payment.
I have screenshots of everything, my win, bonus balance not being touched, emails, everything. I even recorded my live support chat when he told me they could cancel the bonus and put all the money in real balance since I didn't use the bonus.
As I said, I know this can be a little mistake by them, but I don't care.
I don't want to be scammed or whatsoever.
If you guys need anything else from me, please let me know.
My casino user is: zblack and amount disputed is 2,820€
Thank you guys!
staus Resolved
€2845
BuranCasino - Refusing to verify documents, pending withdrawal
I have been trying to get my account verified since mid April. Costumer support started out with requesting one set of documents, then I was told by KYC to send in another set of documents which I then did and never heard back from them after that. I contacted support that then told me to send another set of different documents, which I then did. Another week went by and I heard nothing, then I contacted support again which then told me to send THE SAME documents I had already sent, again. I told them they were already sent, so they told me to send another set of different documents.. which I again did. It's a joke at this point and I am not taking them serious at all, it's the most unprofessional casino I have played at, there seems to be no communication between departments or information shared and all initial replies are copy + paste. 16 April: | name: Alex BA | Username: Gambulaah Alex BA (06:53:25): I was wondering how I could send you verification documents as I have a pending withdrawal and want it go as smooth as possible Miguel (06:54:04): Hello! Welcome to Customer Support Service of our Casino! Miguel (06:54:05): Thank you for your patience. In order to process your withdrawal request quickly and efficiently and to verify your account, we ask you to provide us with the following documents: - A color copy of your passport (including the signature page) or driver’s license. - A selfie photo of yourself holding in hands your passport or any other government ID (i.e. driver license). - A screenshot of your wallet you used to top up your balance (page with your personal data). - OR a color copy of the credit card you used to top up your balance (both front and back). You may blur the middle 8 numbers of the card and the CVV number if you desire. - OR bank account, or screenshot of your bank account where account holder, IBAN, BIC and name of the account-holding institute can be clearly seen. Please send the required documents to [email protected] with your username in the email subject. We wish you a pleasant time on our website! Alex BA (06:55:45): Thank you, will do that right away Alex BA (06:56:06): Is there any chance you can verify they have been received after I do? Miguel (06:57:40): I'm sorry, but I can not seem to get it because the process has to do with the finance department. But confirm whether they were received or not, contact Live Chat within 2 hours, so the finance department can confirm. Alex BA (06:57:58): Thank you again :) 17 April: | name: Alex BA | Username: Gambulaah Alex BA (10:02:46): Hello I was wondering if you had received my documents, was asked to come back and check after a few hours, it' been 3 or 4 so figured to check in Helen (10:13:12): Hello! Welcome to BuranCasino.com Customer Support Service! Helen (10:13:29): The request for verification of your account is processed by the Financial Department within 24 hours after the submission of documents from 12:00 to 21:00 (GMT+3), excluding weekends (Saturday, Sunday).You will receive a notification of verification on your mail, which is indicated in your profile. Alex BA (10:13:52): Oki thank you 27 April: Alex BA (13:08:15): I have been waiting for more than a week for your department to confirm my documents and give me feedback on if anything is missing it's starting to get tiring. Tyler (13:12:17): Hello! Welcome to BuranCasino.com Customer Support Service! Tyler (13:12:21): Please, do not close the chat window, I am processing your request. Tyler (13:14:34): Dear Alexander Aurland, Please provide screenshots of screenshot of the Netellerl wallet with the deposit / withdrawal from your card or bank account + screenshots of the Neteller pages attached to the Neteller cards and bank account. - A screenshot of your Netellerl wallet you used to top up your balance (page with your personal data). - The screenshots transactions history of your Neteller wallet for the last 3 months. Alex BA (13:15:31): I have already done most of these and I never got a reply Tyler (13:16:03): Let me double check then. Few minutes , please. Tyler (13:26:39): I need to ask our manager about this situation. Sorry for waiting time and thanks for patience! Alex BA (13:28:47): I am waiting Alex BA (13:29:36): And since this has been going on for weeks right now I am not really happy, I have done everything I could at every stage asked of me and I have gotten nothing in return, I have had to contact live support each and every time to get any information, that's really bad professionalism Alex BA (13:30:03): Take your time though, I am not going anywhere Tyler (13:31:51): Thanks for understanding! We Tyler (13:32:01): we're proceeding your request* Tyler (15:10:55): I'm sorry , my shift is over , and financial department still proceeding your request. Please , come back to live chat a little bit later. 6 May: | name: Alexander Boassen Aurland | Username: Gambulaah Alex BA (00:53:34): I have waited more than 2 weeks for replies from your KYC department this is not acceptable! Elena (00:53:59): Hello! Welcome to Customer Support Service of our Casino! Elena (00:54:02): Please, do not close the chat window, I am processing your request. Elena (00:54:59): Please provide screenshots of screenshot of the Skrill wallet with the deposit / withdrawal from your card or bank account + screenshots of the Skrill pages attached to the Skrill cards and bank account. - A screenshot of your Skrill wallet you used to top up your balance (page with your personal data). - The screenshots transactions history of your Skrill wallet for the last 3 months. Alex BA (00:55:13): I have sent this in already Alex BA (00:55:20): You just refuse to reply and it's been 3 weeks Elena (00:55:37): Please clarify the following: - When did you send the verification documents; - From what email address you sent the documents; - To what email address you sent the verification documents. Alex BA (00:56:37): Alex BA (00:57:18): That was 9 days ago, when I was told to be contacted AGAIN by your KYC department. Elena (00:58:09): - When did you send the verification documents; - From what email address you sent the documents; - To what email address you sent the verification documents. Alex BA (00:58:28): I have already answered your support these question 3 TIMES Elena (00:58:31): i don't see this information in your screen shot Alex BA (00:59:37): Alex BA (01:00:17): You also clearly don't communicate with each other or have any relevant information available do you? Elena (01:01:04): These documents we received Alex BA (01:01:10): I asked specifically for them to get back to me if there was anything else Elena (01:01:14): Please provide screenshots of screenshot of the Skrill wallet with the deposit / withdrawal from your card or bank account + screenshots of the Skrill pages attached to the Skrill cards and bank account. - A screenshot of your Skrill wallet you used to top up your balance (page with your personal data). - The screenshots transactions history of your Skrill wallet for the last 3 months. Alex BA (01:01:26): It's in those screenshots... Alex BA (01:01:33): What are you even talking about? Alex BA (01:02:00): See the middle one? That's skrill Elena (01:02:00): - A screenshot of your Skrill wallet you used to top up your balance (PAGE with your personal DATA). Elena (01:02:10): (PAGE with your personal DATA). Alex BA (01:02:14): Which it has Elena (01:02:43): and The screenshots transactions history of your Skrill wallet for the last 3 months. Alex BA (01:05:31): Sent Elena (01:06:30): The request for verification of your account is processed by the Financial Department within 24 hours after the submission of documents from 12:00 to 21:00 (GMT+3), excluding weekends (Saturday, Sunday).You will receive a notification of verification on your mail, which is indicated in your profile. Alex BA (01:06:53): Which I have heard every single time and never gotten 1 message Elena (01:07:28): did you send a this documents now? Alex BA (01:07:35): I have sent everything. Elena (01:07:45): did you send a this documents now? Alex BA (01:07:51): Are you slow? Alex BA (01:08:06): and The screenshots transactions history of your Skrill wallet for the last 3 months. 01:04 Sent Elena (01:08:42): in your screenshot for 16.04.18 you didn't send these documents Alex BA (01:09:32): I have sent them, check your facts. I have sent documents on 3 separate occasions Elena (01:09:37): okay so wait, You will receive a notification of verification on your mail, which is indicated in your profile. Alex BA (01:09:45): Thank you They don't want to verify me even though I have gone through every single hoop they have asked If Askgamblers wants to see all the documents I have sent in then I will send it to you and screenshots of the mails having been sent.
staus Resolved
4000

Complaint Statistics

Resolved 7
Avg. Amount $ 1,880
Avg. Complaint Duration 12 days
Avg. Response Time 2 days

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Top reviews from our players

I don't understand what all the fuss is about when the casino is well designed looks nice and its very easy to navigate. Not to mention that they have some cool bonuses. Decent amount of providers provides good variety and plenty of choice.

Yes i agree sometimes the withdrawals can be slow indeed, however if you focus on getting your documents sorted out promptly these delays can be avoided.

Simple and clear casino site navigation. large number of games, fast and polite support service. Nothing good could be found anymore, although on this site he has a rather high rating.

You position your institution as a casino with fast withdrawals. why deceive? The support service talks about 24 working hours per output, with an operating mode from 10 to 18. This means that the output takes 3 days. we are talking about an electronic wallet, and the cards even more. I will never do such nonsense as a deposit in this institution.

Dear Iliya, First of all, we would like to congratulate you on your winnings and thank you for taking the time to review our website. We are constantly trying to improve our service and having withdrawals processed as quickly as possible. Please note, that your first withdrawal request has been cancelled by our Finance department due to the fact that you have not completed the wagering requirement of your deposit. However, the second withdrawal request is currently being processed by our Finance Department and is scheduled to be paid out today! Should you have any more questions, please do not hesitate to contact us! We hope for your understanding. Best regards, Buran Casino Team

user avatar

I selected this casino cause of their great selection of games. You can also select provider in the search bar and that's something i really feel its a must to have. No one remembers all the slots names.

As i suspected this is a sister casino of Zulabet and Libra.
You deposit and get confirmation not only from the casino but a mail as well.
No money shows up in the account and the livechat cant do a thing.
They need to send this to the financial department and you need to wait. Last time i had to wait 12 hours for my deposit and now i did it again :)
If you want to play at this casino tomorrow you better deposit today. If not then select another casino that does not have a bad payment system that looses your deposit

Dear valued customer, Thank you for taking your time to review our website! We highly value each opinion and are constantly striving for improvement! We want to apologize for the delay with resolving your deposit question. We understand that this is a serious matter and would like to assure you that it is being fixed by our IT team! Moreover, do not forget to check our available promotion or simply contact our LiveChat and we will happily find some interesting bonus for you! Should you have any other questions or concerns, do not hesitate to contact our Team, please. Kind regards, Buran Casino Team

user avatar
Inactive user
2/10

- Good amount of different games and providers
- Livechat employees have been helpful at least now
- Website itself looks ok but you can't edit your profile so if you want to change something you need to ask help from livechat every time

This casino is checking withdrawals very slowly. Approving withdrawal takes almost one week and not 24 hours like they say on their website. That is the big reason why i don't like playing on this casino.

Dear valued customer, First of all, we would like to congratulate you on your winnings and thank you for taking the time to write this feedback. We appreciate your opinion and try our best to improve our services. Please note, that according to the Terms and Conditions of our site, every withdrawal request is processed within 24 working hours (which amounts to 3 working days) by our Finance Department. Nevertheless, we always strive to have withdrawals processed as quickly as possible. Moreover, you can always contact our Support or Finance team to find out the status of your current withdrawal requests! Should you have any questions or concerns do not hesitate to contact us, please. We hope for your understanding! Best regards, BuranCasino Team

user avatar
Inactive user
2/10

I liked the 100% bonus on the first deposit, and the 200 free spins.

I disliked that I chose this casino on the basis that it had decent reviews and accepted Idebit for both deposits and withdrawals, only to discover after depositing with Idebit it does not, in fact, accept withdrawals via Idebit. This doesn't make sense to me. I don't appreciate being offered a multitude of free spins, only to be spoon fed 20 at a time over a period of days, and having to contact chat each time. Like a child asking for a cookie. It's degrading and time consuming. I don't like being told on chat that to close my account I have to send an email explaining why, and that by doing so I am basically signing a disclaimer that I have no complaints with management.

Bizarre, manipulative, and again, degrading. Being a gambler sometimes is exciting and fun. Sometimes it feels like I'm dealing with vultures waiting to feed off of my desire to just play. For the record, I will not formally close my account if it is the equivalent of me saying I have no complaints. Leave it open. I just suggest no one else opens one.

Dear valued customer, Thank you for taking your time to review our website! First of all, we would like to tell you, that in the cashier you can select all available payment methods you can use to withdraw your winnings. Also, in accordance with point 2.3 'First deposit free spins are added as a set of 20 per day for 10 days - amounting to 200 free spins in total. The first 20 free spins are added immediately after a successful deposit. The next 20 free spins are added in another 24 hours during 9 days.' You can check all promotions rules by clicking 'Click more' button in the appropriate section. Unfortunately, our Customer Support agents cannot close accounts via Live Chat. As the request should be reviewed by the management, we kindly ask our customers to send an e-mail, for this request to be processed as soon as possible. If there is a need to close an account instantly, our team will take actions immediately. Nevertheless, we appreciate your opinion and we will work even harder to improve our service in the future. Should you have any questions or concerns, do not hesitate to contact our Support Team, please. Best regards, BuranCasino.com Administration

user avatar

Nothing positive I can say about the casino. They make anything possible to make you unable to withdraw any winnings.

The casino is doing anything possible to make you not be able to withdraw your winnings. First, their terms and conditions are made to make you only be able to request withdraw a maximum of 500euro/day. It takes another 24 (business hours, which means up to 3 business days) to approve/disapprove your request. Only then you are able to request another 500 euro. After waiting for a week to request a total of 1000 euro withdraw (2x500), eventually, they canceled it for no reason, asking me to make it 4x250 (ARE YOU SERIOUS?). This automatically made me be able to request only 2x250 euro today and then will have to wait for a few more days to be able to request another 2x250 euro. This casino is such a SCAM.
Here is their email:

"Dear XXXXXX,

We would like to inform you that your withdrawal request(s) in total amount of 500 + 500 EUR was (were) cancelled by our Financial Department.

We kindly ask you to split your withdraw into several parts of 250 + 250 + 250 + 250 EUR.

If you have any additional questions please do not hesitate to contact us via email [email protected] or via Live Chat.

Best Wishes,
BuranCasino.com Financial Department"

Dear valued customer, Thank you for taking your time to review our website! Could you provide your username so we can provide you with accurate information regarding your account, please? Looking forward to your reply! Best regards, Administration of BuranCasino.com

user avatar

I just tried this Casino last night, amazing support always here to help.

I've deposit 300€ exclusively with paysafecard because nothing works exept it in my country.

I've won about 983€ i'm waiting for it to proceed by wire transfer bank.

I will come back to you to told you how long they takes to paid me.

My Username is FlaxLar***

For now ? I've nothing to dislike, maybe the approval of my documents let's wait and see.

Buran casino is one of the Araxio NV group of casinos with a Curacao casino license. I think even though they do not have Malta they can be trusted, as I know of a few people who made successful withdrawals within 24 hour frame so that is all good.

I signed up at this casino more than a year ago and claim so no deposit bonus freebie. I think it was 20 or 25 free spins, but do not get excited, as those spins were on one of Red Rake gaming slots, which means you get a bet value of $0.06 per spin on 30 pay line slot. I remember playing at their sister website 200 spins with that bet and won less than $3.00 hehe. I did not end up winning much, which means wagering was not completed.

A few weeks back I decided to claim the welcome offer. 200% with 200 free spins on God's temple, arrrg what an awful slot. I lost the bonus funds in less than 1 hour and did not manage to make cash out from free spins either.

Support is good and very responsive. I think they really do in fact have 24 hour support and I they have their line of wording/talking. Like the responses you get is not the standard that most casinos give out there. The will be saying let me check that question for you and get back with an answer, do not close the chat window. Hello, why would I want to close the window? I must admit it is a bit funny and I like their line of talking.

I think this casino can be trusted even though I did not make it to the withdrawal stage. They have great support, a very huge selection of slots, without any restrictions and a good bonus, although x30 the wagering on deposit + bonus seems a bit much to my liking. If I were to deposit here again, I will most probably never take any bonus here.

First and foremost, let me clarify here that ewallets are indeed available at Buran Casino, as opposed to that indicated in the review info above, so Askgamblers need to update this bit immediately!

Buran is yet another casino owned by Araxio Development N.V, part of Tranello Group of companies, based in Cyprus. This may not be favourable to some discerning players, simply because the casino only has a Curacao license, but this has not deterred me from playing at any of their casinos so far. In fact, most of my regular playing and favourite casinos do have Curacao licenses, and I haven't had any serious problems with any of them as yet!

The biggest attraction at Buran Casino is its welcoming offer - a 100% deposit bonus plus 200 free spins, for a 20 EUR minimum deposit. At a few other sister casinos, this 200 free spins are given in one go, which I really like and prefer, but at Buran, they are spread over 10 days instead, which can be a bit of inconvenience, and one that I don't really like at all. Having to request for each 20 free spins each day, for 10 days in a row, became quite annoying to me. In fact, I even lost 1 day of it due to the time zone difference! Damn!

Game selection is good, although not as comprehensive as at other casinos, but should suffice most players needs. All the popular big name game providers are available, like NetEnt, Microgaming, Play'nGo and Quickspin, so choice of games is not a problem at Buran Casino. What I like here is that the favourite games list does not disappear upon logging out, unlike at some other sister casinos, and there's also that completed wagering indicator, which is good - one that I must have at all casinos that I play at. For me, no wagering indicator would mean a closure of my account at that casino - no 2 ways about this!

My first ever play at Buran Casino turned out most unexpectedly indeed! Finn And The Swirly Spin played very well for me - it gave me a fairly big win after reaching the 20 Keys level, but 'stupidly' enough, I switched over to play GameArt's Ramses Treasure, hoping for a same good play on that game, but it turned out to be disastrous instead! I lost all my balance on that cold playing game, argh!

With zero balance left. I next requested for my first 20 free spins to be changed to Dragon Kingdom game instead, got it, and won over 10 EUR from those free spins. I then played the winnings on Finn game again, and luckily for me, the game remained 'hot', gave me many more free spins games, and I finally completed the free spins winnings wagering, with 191 EUR in cash balance! Whoopie! Without any hesitation, I quickly made a withdrawal of it! Hahaha.

The best part was yet to come! Within that same day itself, my withdrawal got approved, without needing any documents submission for prior KYC approval, and payment was received into my Neteller account very soon after! That was a totally unexpected and a marvellous turn around from Buran Casino! No other Araxio casino afforded me this privilege! A superb service from Buran Casino indeed! And with that, Buran Casino makes into my top favourite casinos list! Hehehe.

I want to share with you my opinion about Buran Casino. Quite interesting design of this site, an original one. A huge number of colourful and interesting games by different providers, I have not seen this for a long time in other casinos. Trust me, I playa lot of these. My experience was great so far, after registering received my bonus as they promise. By the way, comparing to other casinos the bonus wagering conditions are great, like it so far!

Actually, I think I am becoming a fan of this chain of Casinos and really hope that they will not let me down.

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