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BitCasino.io

TRUSTED 8
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Average Complaint Response Time: 2 days
AskGamblers Certificate of Trust
Players from Virginia not accepted
Average Complaint Response Time: 2 days
AskGamblers Certificate of Trust

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BitCasino.io review

  • 2 min avarage pending period for withdrawals
  • 0-2 timeframe for cashout
  • Instant play and mobile
  • SSL encryption
  • Proven fair by TST
  • Customer support by live chat or e-mail
  • Part of the esteemed group of Certified Casinos
  • No toll-free phone
  • Poker games not available
General info & Latest Promos
Website http://bitcasino.io
Established 2014
Owner mBet Solutions NV
Casino Promotion BitCasino.io: 100% up to 1 BTC (1000 mBTC) Welcome Bonus

BitCasino.io is a bitcoin casino specifically designed for players using Bitcoin currency, which is a form of digital currency created and held entirely on the internet. It is one of the earliest example of what is known as ‘cr­ypt­ocu­rre­ncy­’.

As no other currency is accepted, new players to the casino will have to start afresh by getting themselves a new Bitcoin Wallet, such as Blockchain (recommended), Armory (recommended), Bitcoin Core or Multibit, before they can purchase Bitcoins and start playing. More comprehensive information on Bitcoin and other options are available at their website.

BitCasino.io, which works only in the Flash (Instant) Play mode, is owned and operated by mBet Solutions NV, and is licensed and regulated by the government of Curacao.

Being only recently established in 2014, the software platform has seen some changes and upgrading works done, with new software being added, so players can expect an even more exciting experience at the casino, providing a different and a fresh new environment and ambience to enjoy. The casino has the esteemed AskGamblers Certificate of Trust.

Virtual Games

BitCasino.io is one of the online casinos powered by leading software providers such as Onetouch, Evolution, Isoftbet, Pragmatic, Asiagaming, Ezugi, Betsoft, Endorphina, Gameart, Bet Games, Play'n Go, Booming-Games and Quickfire. There’s an assortment of over 800 excellent High Definition (HD) as well as astonishing 3D games available for players to choose from. Favourite games are online slots like Gladiator, Safari Sam, Mad Scientist, Sushi Bar, Boomanji, and Aztec Treasures, and including their top rated games like Mr. Vegas, Madder Scientist, Under the Bed, After Night Falls, and At the Movies.

There is also an excellent selection of table games on offer. Roulette games include favourites like European Roulette, American Roulette, and Common Draw Roulette, while Blackjack games include Mini Blackjack, Classic Blackjack and Pontoon amongst others. Other table games include Baccarat, Craps, Top Card Trumps, Red Dog and a few others more.

Live Games

Players can see and feel a new refreshing approach to live games and live dealers at the casino. There’s the usual Live Casino table games, but there’s also something new, like Live Dice, and Live Lotto - live games with attractive live dealers as not seen anywhere else but only at BitCasino.

Mobile Gaming

A mobile version of the software is available for iPhone and Android users, and players have a large selection of games available currently.

Support

Once a player is logged into the casino, Customer Support services can be contacted via online Live Chat. When the chat is offline assistance can be obtained via email and ticketing system.

Security and Fairness

The Casino employs physical, electronic and managerial procedures to safeguard the security of all players’ information collected. SSL encryption is used on all their website for sensitive data, but players are advised to take any and all precautions necessary to further protect their personal data while using the internet.

The casino software uses a state-of-the-art technology with advanced security options, and the software compliance for fairness is tested by Technical Systems Testing (TST). The casino belongs to the prestigious circle of Certified Casinos, which only the most reliable and high-quality casinos do.

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Casino details
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  • Restricted Countries

    • Asia
    • Australia [8]
      • New South Wales
      • South Australia
      • Western Australia
      • Australian Capital Territory
      • Northern Territory
      • Queensland
      • Tasmania
      • Victoria
    • Italy
    • United Kingdom
    • United States [56]
      • Guam
      • Puerto Rico
      • Alabama
      • Alaska
      • Arizona
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      • Hawaii
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      • Maine
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      • Oregon
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      • Texas
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      • Wyoming
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • Georgia(US)
      • Illinois
      • Kentucky
      • Louisiana
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      • Minnesota
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      • Washington
      • West Virginia
      • Wisconsin
      • District of Columbia
      • American Samoa
      • Northern Mariana Islands
      • U.S. Virgin Islands
  • Casino Type

  • Manual Flushing

  • RTP

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BitCasino.io Reviews by Players

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Merazer17 3 reviews
Germany
Message

LIKED

- Huge selection of playable games even in Netherlands.
- Fast cashout (within an hour using e-payments)
- Very fair wagering
- Maybe a few more bonuses from time to time, and perhaps a loyalty system.

DISLIKED

- Maybe a few more bonuses from time to time, and perhaps a loyalty system.
brehar 2 reviews
Germany
Message

LIKED

I have very mixed feelings about Bitcasino.io (which will become clear by the end of this review). Let's start with the good aspects of the casino.

* Bitcasino offers nearly instant deposits and withdrawals. Even when a cashout needs approval, it generally takes fewer than five minutes to obtain the necessary approval.

* Bitcasino has some extremely helpful customer service team members. Whenever I have had an issue with a game, they were there to assist. To be sure, some of the representatives are not great (and some are not even close to fluent in English), but if you get the right person on the other end of the live chat, he or she can help you a great deal.

* Bitcasino offers a very generous welcome package, and, until recently, they offered 25% reload bonuses up to five times per day.

* As far as crypto-only casinos go, Bitcasino's game selection is unparalleled. For slots, they have everything from Microgaming to NetEnt to Blueprint. And for live dealer games, they have myriad choices, including the complete Evolution platform.

* Bitcasino will offer, if you ask, free spins to compensate losses.

DISLIKED

So I have been playing at Bitcasino for quite some time, but I recently made the decision to move all of my gaming activity elsewhere. Here's why:

* Free spins to compensate losses are only available if you ask. If you don't know to ask, you won't get them. This lack of transparency is a common theme at Bitcasino. Moreover, the free spins will only be awarded if your deposits exceed your withdrawals. So, for example, if you won 200 mBTC two weeks ago and then lost 150 mBTC, you will NOT be awarded free spins. You will need to lose the full 200 mBTC you won (and then some) before you will ever see a free spin again.

* Bitcasino offers a very generous VIP Program, but invitation to that program is based on a completely opaque and non-disclosed set of criteria. I have gambled a ton there, and was never invited to the program. In fact, just recently, Bitcasino concluded a leaderboard promotion, in which rank was based almost entirely on how much one wagered over the course of a week. I placed third on the leaderboard, but even that was not enough to be invited to the VIP Program. I have asked time and again what I must do to receive an invitation, but I have never been given such information.

* Until quite recently, Bitcasino offered a generous 25% reload bonus (up to five times per day). That is no longer available. (I should note that they slowly removed the promotion from players, and there was a week-long period where some customers could still access the promotion, but I could not.) Bitcasino has not made much of an effort to come up with replacement promotions. Aside from their welcome package and the recently concluded leaderboard promotion, the ONLY promotion on offer requires wagering about 300 mBTC in order to receive 10 free spins worth a grand total of €2.50. In short, their current promotions are pathetic.

* As one might infer from what I have written above, there are some customer service representatives that are not good. I've had one representative refuse to tell me (even an estimate) when another rep (who I had been working with) would next be in. I've also had a representative outright refuse to escalate a concern of mine to a superior. Even if the resolution of my concern would have remained unchanged, it was wrong of this representative to refuse to escalate my concern.

All in all, Bitcasino is a good option if you are looking for a crypto-casino with nearly instant deposits and withdrawals, as well as a plethora of games. But if you are looking to be rewarded for loyalty and reasonably high action, look elsewhere. Because I cannot even begin to guess how much one would need to wager (or lose) there in order to get invited to the VIP Program.
BonusBall2019 5 reviews
Finland
Message

LIKED

Blueprint gaming slots and quick withdrawals are the only positive to this site.

DISLIKED

Live support doesn't ever really help. More often then not they will refer you to e-mail another e-mail or will take 30-45 minutes to answer/solve a problem that most other casinos can answer/fix in 2 minutes. My biggest gripe is the loyalty system. If you're not a VIP, which means over 1k in deposits per month or more, they just don't care about you.

Previously there were daily 25% deposit bonuses for players. This system has been dissolved with a new system including "exciting new weekly promotions". The first new promotion rolled out is just somewhat insulting. If you wager 1,800 euros on a particular slot, you'll get free spins with a total value of 2.5 euros. Get a 2.5 euro bonus for wagering 600x the amount in actual cash?

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BitCasino.io complaints

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  • 507 USD avg amount

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