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4StarsGames Casino

4StarsGames Casino

The casino is terminated.

Player Rating 12 reviews
7.9/10
12 reviews
Complaint Response 5 complaints
2 days avg. 5 complaints
What we like
  • Mobile-friendly
  • Live Casino present & pretty wide
  • Games proven fair
  • GLI-certified
  • No wagering casino
What we don’t like
  • A few country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Bojana Obradovic
Bojana Obradovic
170 Casino Reviews

Bojana is the Head of Content at AskGamblers and a writer and editor with over 7 years of experience in various industries. Her vast knowledge of the iGaming industry allows her to always share fresh insights and help players get the truth before they start playing.

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By Bojana Obradovic

4StarsGames Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.4starsgames.com
Established
2019
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Greek, German, Spanish
Casino Type
Instant Play, Mobile

4StarsGames Casino is a space-themed online casino, powered by the industry leaders, such as NetEnt, Playson, Evolution Gaming, Pragmatic Play and others. The casino is a home to numerous online slots, table games, video pokers as well as other casino specialties. Live Casino is also present. The website is available in English and Greek and the support agents can be reached via telephone, email, and live chat. 4StarsGames Casino is licensed and regulated by the Malta Gaming Authority. 

Restricted Countries and Territories 

Due to some legal restrictions, there are certain limitations when it comes to creating an account at 4StarsGames Casino. Namely, the casino is prohibited to residents of the USA, as well as residents of any other country wherein laws prohibit said accounts. 

Mobile Gaming

Most games at 4StarsGames Casino can be played on any compatible mobile or tablet device. Members of the casino just need to open the 4StarsGames mobile casino and access their favourite games. 

Security and Fairness

The 4StarsGames Casino’s website is secured with SSL encryption, as the casino’s purpose is to keep all players’ personal information safe from third parties.

Since the casino features games powered by some of the highly-esteemed software suppliers, such as NetEnt, players can rest assured all games are regularly tested for fairness. 

Support

In case of having issues, players are advised to contact the casino’s customer support team. The agents are available via telephone, email and live chat, which is open from 10 am to 12:00 am. Also, there is a useful FAQ section with previously answered questions. 

Virtual Games

Being primarily a NetEnt casino, 4StarsGames Casino offers a wide array of virtual games powered by this leading software supplier. The most popular video slots include Temple of Nudges slot, Vikings slot, Turn Your Fortune slot, Lost Relics Slot, and Jumanji™ slot. In addition, players can try their luck while spinning the reels of progressive slots, such as Divine Fortune slot and Cosmic Fortune slot. 

Table game assortment is diverse enough, with different variants of blackjack, baccarat, and roulette. These variations include Single Deck Blackjack, European Roulette, French Roulette and Baccarat Pro – VIP Limit. 

Furthermore, video poker aficionados can try playing games like All American, Deuces Wild and Jacks or Better. 

Live Games

4StarsGames Casino offers their members a chance to play casino games against live dealers. Those who prefer playing games in the live environment can try live roulette variants such as Live Roulette VIP, Live Roulette Rapid, and Dealer Roulette Pro. As of recently, Live Casino selection is pretty wide and fully updated.

Gallery

Please note that the featured screenshots, while valid when taken, may no longer be accurate.

StallCation

Complaints

Read the complaints other players have left for 4StarsGames Casino. Learn more about complaints.

Show all complaints
Missing withdrawal
I have been a player at 4StarsGames for a couple of years now and in that time i have successfully made withdrawals from the casino without a single issue. In the past the funds arrived not later than 72hrs after i receive the confirmation email from the casino, but this time its been well over the standard 3-5 business days to process.
i made a withdrawal of 280 EU and according to my casino account, the withdrawal was processed via wire transfer on the 27.04.20 but i am yet to receive the funds.
I have been in contact with the casino numerous times about the missing funds, but i seem to be getting little help or constructive advice on what may have happened and how to try to follow up on the missing funds.
I have copies of emails from the casino firstly confirming they had received the withdrawal request, secondly that they had processed the withdrawal via wire transfer and lastly once the money had not arrived within the 3-5day processing time, the casino provided me with details of the transaction.
As you can see, the details that the casino provided only show where the money was being sent to, (my bank account details) but there is no information regarding which financial institution the funds were coming from.
I contacted casino online support and mentioned this to them. I requested further information in order to try and track the whereabouts of the funds myself and i was advised would be provided, but never was.
I have attached copies of all relevant emails and chat transcripts, as well as a screenshot of the processed transaction in my casino account.
The reason i have added these particular pictures is to also show that the casino has provided 3 different dates as to when the withdrawal was made.
The screenshot of the withdrawal in my casino account shows the process date as 27.04.20
The email from the casino stating that they had processed my withdrawal via wire transfer was dated 28.04.20
Lastly the email i received from the casino showing the transaction details, shows the date it was processed was on the 29.04.20
Which of these are the correct date and why is it so difficult to get this resolved when the casino has already been happy to send money in the pppast?
Any help i can get would be greatly appreciated thank you.
Status solved Resolved
€280
4starsGames Casino - Violation of terms and conditions
Dear AskGamblers

recently I opened an account with 4 starsgames, when opening the account I set a deposit Limit of 350 a month, as by their terms and condition if you are setting a limit to reduce the amount you play/deposit this becomes active Instantly. (which they did)

On the same day after having my account verified, I asked for them to change my Limit to 500 a month which on the casinos terms and condition it say's if you are uplifting or increasing a limit it will be done no shorter than 7 days from the request.

However the casino did not put the limit I asked for of 500 per month they removed my Limit in 24 hours breaking their own terms and condition.
if they followed their terms and condition I should of had a 500 limit placed on the 31/1/20, which you will see their is a total of 2.25k deposited on the 26/1/20.

The casino has not followed their own terms and condition of limits being increased are done no shorter then 7 days.
Also they did not change my limit like asked to 500 a month, they removed my limit.

I demand a full refund of all depoists made on the 26/1/20 as they did not follow their own terms and condition of changing my limit to 500 like asked and also they did it in 24 hours and on their terms and condition it states they will not increase a limit before 7 days of receiving the request.

I will attach proof of their terms and condition and also the emails please look at the date of me asking for a deposit limit of 500 a month which is on 24/1/20 and on the 26/1/20 I deposited 2.25k.
where is if they followed their terms and condition , i would of only been able to depoist an extra 150 and that i would of only been able to do this on the 31/1/20.

Please see my attach of evidence;
-My limit of 350 a month was active on the 24/1/20 as stated by their terms and condition : ( I did not have a limit prior to asking for my 350 a month so this was put on straight away)
3.23. A notice reducing a limit or increasing the exclusion has effect immediately after it is received by Soar Malta Limited.
-My limit of 500 a month was ignored and they removed my limit of 350 a month to nothing within 24 hours and I deposited 2.25k on the 26/1/20.
(Terms and condition )A notice increasing or revoking a limit or decreasing the exclusion has effect only after seven days after Soar Malta Limited has received the notice.
- Please see deposit history of all deposits made on 26/1/20 which I should of not been able to deposit if they followed their terms and condition.

I demand a full refund of all deposits made on 26/1/20 as they did not follow their terms and conditions, Ignored my 500 limit request and also removed my 350 Limit in 24 hours of asking to change it to 500 a month, resulting in me depositing 2.25k.

regards

chris
Status unsolved Unresolved
€2,250

4StarsGames Casino Complaint Stats

Resolved 1 / 5
Avg. Amount $1,191
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

4StarsGames Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 1 out of 2 complaints in this category have been resolved.
This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

Review This Casino

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Player Rating
7.9/10 ● 12 reviews

Top Reviews From Our Players

They have a well-organized website with attractive bonus incentives, however, there are currently only a few games to choose from. At the very least, they provide excellent customer service.

Very nice place, absolutely in my top 3 places all-time and I´ve been around over 20 years. Nothing bad to say, helpful livechat, wide range of games. They beat their withdrawal times every time.
Nice bonuses and tournaments, bonus: no wagering. So good place that I had to give them review. You guys are on the way to success!

KYC selfie. I dont feel comfortable pose with docs but in nowdays every security action is good so only tiny minus for that. Overall very good and player friendly place.

Made a 50€ deposit and got a 50€ no wager bonus which I didn't even have to use.
Walked out with a 300€ withdraw after rather thorough identity check but all in all it didn't take more than an hour for me to receive my money through Skrill.

- Decent web design
- Almost immediate e-mail response while verifying my account
- Quick cash out

I never had to make a selfie for an account verification but the fair bonus rules make up for it I guess. If you don't feel comfortable with that then I wouldn't recommend depositing in this casino.

For me to take the time to write a review... it’s well deserved. They are straightforward with a no bs attitude and I love it. You lose? Next. You win? You’re paid in less than 5 minutes every time and even if you play at night and/or Christmas. There is just no stalling of any kind. There is also weekly tournament which for once, doesn't seem to be filled with fake names. Support agents know their stuff. MGA licensed so no hidden rtp. I have never heard of this casino before a month ago and I really like them. Especially for their complete playson slots catalog. Most sites have the tendency not to offer the high volatility games from this provider.

Their first deposit offer is different. I din't understand it at first even though I am far from a newbie. It’s basically freeroll money to eventually cashout the profits only. Not well explained enough in terms. Let’s say you deposit 100$ and get 50$ bonus. After loosing you 100$ if that's the case, you have 50$ to freeroll on slots. Win up to 550$? Then you can cashout 500$ profit and still have your freeroll available. When its properly explained, one of the best bonus you can find anywhere.

I like the no wagering and my second withdraw was in my account in less than 24hrs which was a exciting. I just wish they had more promotions for loyal customers.

Inactive user
8/10

This is actually a very good casino. The only problem seems to be that they have few players... This can be seen when playing the games. It's a bit quiet. I have received my payouts promptly in like 1 day.

It is quiet in the games, you can see that there aren't so many players. Deposit is instant with Trustly; why not offer also instant Trustly withdrawals, like so many casinos do nowadays? That would make the casino even so much better.

4StarsGames,another newly casino launched early this year with Malta Gaming licence and only 2 casino providers.Their licence is solid i believe but what i dislike is their casino games which they have only two,Netent which i like and Bomba Games who i dislike.They caught my attention by their welcome bonus and as I remember there were 50 free spins no wagering at all and no max cashout if i recall correctly.

At first i thought there is some catch in it but reading their promos on their web site it clearly said what i have said.They have nice loyalty as 10% cashback and there is another loyalty by collecting stars while you play.Well to play those Bomba games there is much more you can earn and by playing Netent games you'll have to play a little bit more to collect some of the stars,actually collecting minimum 300 stars will get you some bonus credit, which the player converts those stars in the cashier for some bonus.

As for their welcome bonuses or weekly bonuses I think they are nice threat for every player as there is no wagering, neither max cashout,so the only thing is this is that you need to wager the deposit only X 1,so i believe this is pretty much friendly bonus.Off course i tried my luck here,firstly with those free spins,well those free spins were not bad at all as they gave me some 9 euros to play with.

I played Piggy Riches,thought as i didn't play that game for very long time it might surprise me, well i was wrong. Actually my balance reached till 27 euros but as always i set my bet size to 0.75 cents and everything was gone in a minute.As i see their welcome bonus very attractive as to catch that 100% bonus the minimum deposit was 10 euros, so why not give it a try.I have lost the balance in very short time as the games were all dead.

Ok,i like 4StarsGames but they need to work a bit for adding few other casino providers, players get boring playing the same slots all the time as i did. Live support are very friendly and supportive, they have nice bonuses, nice loyalty, so all in all a very decent casino. Didn't test their cash out time frame but if that happens will keep you updated.

Hello Katemak! We are really glad that you enjoyed your game! Regarding the casino game selection, we are excited to announce that in a few weeks from now, we will be releasing several major updates, among others, new game providers as well as new promos! Of course, you will be notified through email. Thank you for playing with us!

user avatar

This casino doesn’t have any wagering on anything! And 50 free spins?! That is awesome. Live support was super helpful and validated my account on the spot! Not only that, but this is one of the few casinos who let Canadians play netent games!

The only dislike I have is the only currency they accept is eur, wish they accepted Canadian.

Hello Brokenangel7! So happy that you enjoyed our no wagering casino! As for the currency, we would like to announce that recently, we completed the multi-currency update, so now CAD currency is available! Also, in a few weeks from now, several updates will take place, among others, new game providers and sport bet! Of course, you will be notified through email. Thank you for playing with us!

user avatar
Inactive user
1/10

Nothing positiv to say about this casino. I. Can’t recommend this casino.

Accept money from the restricted country. This is illegal. They don’t refund me so they take the money. The management and the casino don’t know that gambling from Switzerland is not permidded since January this year. Swiss is not standing on the restricted country in they casino.

4Star games casino is a place I discovered earlier in February. I noticed somewhere a promotion that the casino was giving 50 free spins with no wagering requirements. When I first saw that, I thought- there must be a catch, either some ridiculous maximum cashout, not that popular game providers or that it's one of those casinos that have insane minimum withdrawals. However, when I took a closer look, I saw that this wasn't the case.

I signed up with the casino and then I sent them my verification documents as that was the only requirement to qualify for the bonus. I actually think it's good as then you can see how long the verification takes and if there are any problems, at least you haven't put any real money. The verification took about an hour, but I was quite impatient so I reached out to live support and they speeded up the process which I was thankful for. The support was overall very nice.

From the freespins bonus I managed to win around 5eur, definitely not enough to withdraw. So I decided to play Starburst and see if I could get little higher. I played Starburst with minimums and the game gave me a few tiny big wins and I got to 10 eur balance. The minimum withdrawal amount was 20 eur so I decided to make a small 10 eur deposit with my skrill balance. Automatically I received the welcome bonus but since I didn't know the casino well, I decided to withdraw my tiny win and forfeited the bonus. The withdrawal took about 2 hours to my skrill and since I was already verified, no additional documents were asked.

Overall it was a very good first impression of a casino I had never heard of. The customer support was good and helpful, verification and withdrawal was fast and game selection was pleasing. I'd play there again!

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