4StarsGames Casino

At the beginning of may I won about 2900 euros at 4stargames casino, I uploaded my documents and waited for them to be verified. It's been over a month and they still haven't checked them, every time I contact support they say that there is an investigation and they will contact me by mail, but for a month they never wrote me anything. I have attached screenshots of my correspondence with chat and support. Please help me in this matter and get my winnings at last

I deposited $25 yesterday then noticed my bank statement for.kyc had been rejected, I asked why and they said because my bank isn't a registered bank, I've used same bank on all casinos I play at for over 5 years with absolutely zero hastle, I don't I have other utility bills therefore I am not able to verify my account, I asked for a refund and clearly tell them that my deposit method being debit card Mastercard it does not accept withdrawals/incomings, they blatently ignored this and sent me email saying they have refunded it to the Mastercard and to give it a whopping 15 days to clear (Wich it won't bacause debit card Mastercard does not accept incoming transactions) and they disabled my account, so not how am I meant to track this or have my money refunded to a withdrawal method that will actually work!

I have been a player at 4StarsGames for a couple of years now and in that time i have successfully made withdrawals from the casino without a single issue. In the past the funds arrived not later than 72hrs after i receive the confirmation email from the casino, but this time its been well over the standard 3-5 business days to process.
i made a withdrawal of 280 EU and according to my casino account, the withdrawal was processed via wire transfer on the 27.04.20 but i am yet to receive the funds.
I have been in contact with the casino numerous times about the missing funds, but i seem to be getting little help or constructive advice on what may have happened and how to try to follow up on the missing funds.
I have copies of emails from the casino firstly confirming they had received the withdrawal request, secondly that they had processed the withdrawal via wire transfer and lastly once the money had not arrived within the 3-5day processing time, the casino provided me with details of the transaction.
As you can see, the details that the casino provided only show where the money was being sent to, (my bank account details) but there is no information regarding which financial institution the funds were coming from.
I contacted casino online support and mentioned this to them. I requested further information in order to try and track the whereabouts of the funds myself and i was advised would be provided, but never was.
I have attached copies of all relevant emails and chat transcripts, as well as a screenshot of the processed transaction in my casino account.
The reason i have added these particular pictures is to also show that the casino has provided 3 different dates as to when the withdrawal was made.
The screenshot of the withdrawal in my casino account shows the process date as 27.04.20
The email from the casino stating that they had processed my withdrawal via wire transfer was dated 28.04.20
Lastly the email i received from the casino showing the transaction details, shows the date it was processed was on the 29.04.20
Which of these are the correct date and why is it so difficult to get this resolved when the casino has already been happy to send money in the pppast?
Any help i can get would be greatly appreciated thank you.

Dear AskGamblers

recently I opened an account with 4 starsgames, when opening the account I set a deposit Limit of 350 a month, as by their terms and condition if you are setting a limit to reduce the amount you play/deposit this becomes active Instantly. (which they did)

On the same day after having my account verified, I asked for them to change my Limit to 500 a month which on the casinos terms and condition it say's if you are uplifting or increasing a limit it will be done no shorter than 7 days from the request.

However the casino did not put the limit I asked for of 500 per month they removed my Limit in 24 hours breaking their own terms and condition.
if they followed their terms and condition I should of had a 500 limit placed on the 31/1/20, which you will see their is a total of 2.25k deposited on the 26/1/20.

The casino has not followed their own terms and condition of limits being increased are done no shorter then 7 days.
Also they did not change my limit like asked to 500 a month, they removed my limit.

I demand a full refund of all depoists made on the 26/1/20 as they did not follow their own terms and condition of changing my limit to 500 like asked and also they did it in 24 hours and on their terms and condition it states they will not increase a limit before 7 days of receiving the request.

I will attach proof of their terms and condition and also the emails please look at the date of me asking for a deposit limit of 500 a month which is on 24/1/20 and on the 26/1/20 I deposited 2.25k.
where is if they followed their terms and condition , i would of only been able to depoist an extra 150 and that i would of only been able to do this on the 31/1/20.

Please see my attach of evidence;
-My limit of 350 a month was active on the 24/1/20 as stated by their terms and condition : ( I did not have a limit prior to asking for my 350 a month so this was put on straight away)
3.23. A notice reducing a limit or increasing the exclusion has effect immediately after it is received by Soar Malta Limited.
-My limit of 500 a month was ignored and they removed my limit of 350 a month to nothing within 24 hours and I deposited 2.25k on the 26/1/20.
(Terms and condition )A notice increasing or revoking a limit or decreasing the exclusion has effect only after seven days after Soar Malta Limited has received the notice.
- Please see deposit history of all deposits made on 26/1/20 which I should of not been able to deposit if they followed their terms and condition.

I demand a full refund of all deposits made on 26/1/20 as they did not follow their terms and conditions, Ignored my 500 limit request and also removed my 350 Limit in 24 hours of asking to change it to 500 a month, resulting in me depositing 2.25k.

regards

chris