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Jackpot City Casino

Our Rating CasinoRank
3.7/10
CasinoRank
Player Rating 104 Reviews
5.1/10
104 Reviews
Complaint Response 79 Complaints
4 days avg. 79 Complaints
What we like
  • Mobile-friendly
  • Live chat available around the clock
  • Live casino
  • SSL encryption technology
  • Approved by eCOGRA
  • Support provided 24/7
  • Live chat available around the clock
  • A variety of withdrawal methods
What we don’t like
  • Restricted for US and UK players
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Jackpot City Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.jackpotcitycasino.com
Established
1998
Licences
Malta Gaming Authority, Kahnawake Gaming Commission, Alcohol and Gaming Commission of Ontario, Alderney Gambling Control Commission
Affiliate Program
Languages
English, Spanish, French, Portuguese, German, Norwegian, Japanese, Greek, Russian, Korean, Thai, Italian, Turkish, Azerbaijani, Chinese, Arabic
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino
Mobile Apps
Android, IOS

Jackpot City is an online casino with a flashy and attractive design reminiscent of bright night lights and the glitz of Las Vegas. Apart from a large variety of diverse classic slots, video slots and online table games, this Microgaming casino is also a fully operational mobile casino. For players who enjoy the experience of a real-world casino there are options to play popular table games in the live casino lounge. Jackpot City is licensed by the Malta Gaming Authority.

Restricted Countries

Players from a number of different countries are not permitted to open an account at Jackpot City Casino. Those countries include, but not necessarily limited to, Australia, Belgium, Netherlands, Denmark, France, Italy, Singapore, South Africa, Spain, the UK, and the US. For the full list of restricted countries, scroll down to the 'More casino details' tab.

Mobile Gaming

As a mobile casino, Jackpot City offers players the chance to play some of the most popular games while on the move. Their mobile selection includes progressive slots, blackjack and roulette, as well some all-time fan-favourites among video slots, such as the Immortal Romance Slot, Game of Thrones Slot, Avalon Slot, Thunderstruck slot and more. The mobile casino is optimized for both Android and iOS devices.

Security and Fairness

Jackpot City Casino guarantees privacy, confidentiality and security with their SSL encryption technology.

In addition, the casino have the eCOGRA Seal of Approval, which ensures fair game play, responsible casino conduct and swift payouts.

StallCation

Complaints

Read the complaints other players have left for Jackpot City Casino. Learn more about complaints.

Show all complaints
Jackpot City Casino - Software miscalculation of winnings and abrupt end to bonus games

While playing slots(Big Bass Hold & Spinner) at Jackpot City casino online on May 12th at 19:38 and I hit 3 scatters and the bonus games commenced. I had collected 2 fisherman already towards the 2X's bonus, and on this spin I hit a 3rd fisherman and the prize total was $20,700.00 as seen in the figure under the fisherman and is the correct total of all fish collected. But then something happened. The Bonus games stopped, and the screen said Free spins completed and the value it showed being won for free spins was wrong. It wasn't even as much as what was being displayed on this one spin.

I sent a message to Jackpot City Casino, with no reply.

I have a picture I took of the screen immediately after the Glitch happened.

In the image, you can clearly see that the amount I won at the bottom is different from the amount rewarded under the fisherman, to the tune of $72.00, just in this image.

The other factor in the glitch was that this was only one spin, the 3rd or 4th free spin of 10, and the bonus spins abruptly ended when this happened. I still had numerous spins left and I already had 2 fisherman in place, as well as the winning the 2 fisherman had collected on the previous spins, and those 2 fisherman were in place towards additional spins at 2X’s. The free spins were not completed, and any winnings I had from previous fisherman already appearing in the previous spins were not added.

I have contacted them 3 times since,a nd they have not replied once, other than the automatic reply when an email is sent to '[email protected]'

I have looked everywhere for somewhere else to lodge a complaint and get the correct compensation and Bonus Games corrected and replayed.

In the screenshot image of the glitch/miscalculation,it clearly shows the time, Game, Winnings under the fisherman of $20,700.00, win at the bottom showing a different number of $19,998.00 that should also include winning from the previous fisherman on the previous spins, and it clearly says Free Spins completed. So the total winning is wrong alone, just based on this one spin.

There was a visible glitch on the screen when it jumped to "Free Spins Completed", as I still had as many as 6 spins left..

staus Unresolved
$20700
Jackpot City Casino - Withdrawal of 26927EUR marked as processed but funds never received
I won €26,927 on April 22, 2025, and submitted my verification documents (passport and bank statement) on April 25 and they were verified. I was later asked to complete verification again (see screenshot). I tried to upload the requested documents again but it was saying they werent required (see screenshot).

During the week of May 12, my withdrawal appeared in my account history as "processed," and my account balance showed €0.

However, I never received any money in my Skrill account (screenshot can be provided upon request).

After that, the transaction history section on my Jackpot City account stopped loading (screenshot attached).

I also attempted to contact Jackpot City via email on May 7, 8, and 9, and again later — with no responses. Screenshots of these emails are included.

Additionally, the live chat feature now returns an error message and cannot be accessed (screenshot attached).

I did receive an update on April 23 stating Jackpot City had changed ownership and was now operated by Baytree Interactive Limited under a Kahnawake license. I mention this only as a possible contributing factor to system issues, not as a direct accusation (screenshot of their email attached).

I am simply asking that Jackpot City clarify the status of my processed withdrawal and ensure the funds are correctly transferred to my Skrill account.

All relevant documentation and screenshots are attached to this complaint for your review. If you require any further proof/screenshots, these can be supplied upon request.

I tried to upload the supporting documents but it won't allow me to. Can you give me an email address to send all of my supporting documents to?
staus Unresolved
€26927

Complaint Statistics

Resolved 15
Avg. Amount $ 6,478
Avg. Complaint Duration 7 days
Avg. Response Time 4 days

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Player rating
5.1/10 104 reviews

Top reviews from our players

I won a fair amount of money when I registered, but then, for about 3 years, I didn't get anything. When you win once, you think you will win again and that's where the catch is with this casino. No fair play, no bonus for regular players, very little payouts on the slots. I would not recommend this casino.

My favourite online casino. I log in every day. Fast withdrawals easy deposits. The slot games are endless so many to choose from my favourite are the megaways and jackpot games, I win every time. Thank you jackpot city for being the best online casino by far :)

Nice clean interface. and a few nice bonuses. everything looks sparkly and shining and definitely draws you in. just adding that I like the name Jackpotcity purely so I reach the minimum characters allowed

Been playing for over a month now very consistently, have deposited a nice amount most days,and apart from a couple of wins around the $30-40 mark which of you a serious player like me Is nothing. I haven't played on any of their sister sites for a very very long time and never one anything decent from them as well so I believe all their casinos are the ones that just like taking your money. it's a shame as I'm a loyal player and thought j.p.c was going to be the casino to stick with. nevermind I'm sure I will find a decent fair casino soon.

Signed up a while ago and their platform has an appealing user interface. Definitely easy to navigate around the site. Everything is well placed and simple to use. Have an extensive game collection and my opinion one of the best game selections out there.
I suggest like you should with every other casino is definitely do your research and make sure you look at the complaints and the withdrawal issues that may be present because they could be the best casino Until you go to take out funds and if you do your research, you’ll see that it happens quite frequently across-the-board

Here is a scathing negative review warning others not to use Jackpot City Casino:

Jackpot City Casino - A Masterclass in Deception and Incompetence

If you value your hard-earned money and peace of mind, steer clear of Jackpot City Casino. What should have been a routine withdrawal request spiraled into a Kafkaesque nightmare of lies, contradictions, and blatant mishandling that would make even the most seasoned con artists blush.

My ill-fated experience began with a simple $1,000 withdrawal from my account on June 9th. I was promptly assured on June 12th that the funds had been successfully deposited, only for the mythical deposit to remain an elusive unicorn. Subsequent inquiries on the 13th yielded yet another confirmation of the phantom deposit, this time supposedly occurring on that very day. Alas, my account remained barren.

The absurdity didn't stop there. In a plot twist straight out of a soap opera, I was informed that my wife's card, which had facilitated countless deposits without issue, was now somehow problematic. As if that weren't farcical enough, my account was then deactivated under the guise of "gambling concerns," a transparent attempt to gaslight me for daring to withdraw my own money.

Through this ordeal, I was met with a cavalcade of contradictory statements, outright fabrications, and a stunning lack of transparency that would make even the most jaded skeptic blush. It became abundantly clear that depositing funds was a seamless affair, but attempting to withdraw one's own money unleashed a Kafkaesque odyssey of obfuscation and deceit.

What's most galling is the realization that my experience is far from an isolated incident. Evidence suggests that tens of thousands of others have fallen victim to Jackpot City Casino's reprehensible practices, a staggering indictment of an organization that seems to prioritize underhanded tactics over basic competence and truthfulness.

If Jackpot City Casino's conduct is indicative of a broader issue within the industry, it's a damning testament to the dire need for stricter regulation and accountability. No individual should be subjected to such a harrowing ordeal simply for attempting to access their own funds.

In closing, I implore you to heed this warning and steer well clear of Jackpot City Casino. Their flagrant disregard for customer well-being and blatant deception should serve as a sobering reminder that not all online casinos are created equal. Protect your hard-earned money and your sanity by taking your business elsewhere – anywhere else, for that matter. You'll thank me later.

It’s simple to use, there’s new games every week and customer service is great also payouts are a maximum of up to 3 working days
I highly recommend Jackpot City to anyone that’s wants a Secure, good, reliable online gaming casino to play and win on. Thank you jackpot city. Keep up all your good work. I will definitely be recommending your online gaming site to all my friends and family that like to have a little gamble now and then. I’m not really certain what else to say but try this online gaming site for your selves I guarantee you will not be disappointed. There is a variety of games to choose from that will keep you all entertained for hours and hours but also remember have a break every hour or so because gambling addiction is a serious problem and will effect the whole family it can break families apart if not recognised and dealt with as soon as possible. Good luck to everyone who try’s this online gaming casino Jackpot city.

Nothing I am happy with jackpot city and have no complaints at all with jackpot city everything has been great every time I decide to deposit and play

They have been holding my winnings with no reason. Have been waiting 14 days for my payout. Live support is not giving answers, they just keep saying it will be released soon. Then they said I would have it by now. No one will get back to you or even notify you. Not worth the time or headache. I have never had this happen with any other casino.

I love this Casino, My favorite thing about it is the daily No deposit spins you get without having to spend money, and also when you do deposit they have continuous cashback bonuses no matter if it's your second, third, or fourth deposit of the day. Plus its very easy to make a deposit, and withdrawal process was a breeze. 3-4 days I received my money in my bank..Awesome stuff Jackpot City, I have already recommended this Casino to all my friends and family..

There is no complaints from Me..I cannot find a thing to say in regards to issues. I think that anyone who has any negatives is self inflicted and brought upon themselves. Spending too much money is really not the Casinos fault.

Like Spin casino, it's a fair casino, we receive good deposit bonus and they have a good choice of game, and so many exclusive games. They also give a birthday bonus!

The site is too old school for me, if you compare with new crypto casino they are not in the same place. The withdrawal is a little bit longer with interac. The loyalty program is also too basic compared to other casinos!

I thought it was easy to set up an account. Other than that, there is not much at all to like about this casino. It is very difficult to get paid out despite having long wait times for payouts and for the first time ever, not even receiving the entire amount I won.

I’ve deposited on a separate account before closing it down as I was thousands down on the account and didn’t want to lose. I recently decided to play again so opened up an account, and ended up winning 1200 from a 100 dollar deposit. I received only 700 dollars and was told 500 was for previous returns. I’ve never owed them anything, my bank always had the funds and was immediately charged for my deposits. So half my winnings were taken and nothing was explained to me. Never had this happen on any casino, and their live support is doing nothing at all to help.

The only thing that is positive about this casino is the ability to deposit. Games are limited but they work on mobile. Pending period is usually 72 hours but sometimes it can only be 48. You will eventually get paid.

One of the worst casinos that I have ever had the pleasure to play on. The return to player ratio is one of the worst on the market according to my game play. The verification process is a complete nightmare. I lost a lot of money here and they kept giving me 1000 dollars bonus with a 60x requirement max bet 5...since I was a rookie, I fell for the offering. They have a 2.45 rating on this site, it should be 0, all this happened a long time ago.

Jackpot City Casino News

Read all news about Jackpot City Casino, check for updates and stay tuned for exclusive bonuses.

Lucky Punter Scores a Staggering €10.7 Million Jackpot on Mega Moolah Slot
Big Win Lucky Punter Scores a Staggering €10.7 Million Jackpot on Mega Moolah Slot

Rare are things in life and gambling that never disappoint, and one of those rarities is Microgaming’s Mega Moolah progressive jackpot slot! Once again, this iconic slot has turned a person’s life around, cashing out a whopping €10,735,716.84 prize at Jackpot City Casino!Who Wants To Be a Millionaire Apparently, everyone who spins the reels of Mega Moolah slot! Naturally, not everyone gets to count their millions but those who do don’t ever forget the magic of Mega Moolah slot. And, how could they! This iconic slot has turned a person’s life around, cashing out a whopping €10,735,716.84 prize at Jackpot City casino!On Sunday 5 April 2020, a player spinning the reels of Microgaming's star slot – Mega Moolah lucked out and became the latest millionaire to have won on this progressive jackpot network, which remains the largest in the industry. Although the player’s name isn’t revealed at this point, we know the lucky punter played at Jackpot City Casino, and that they will be paid out in a lump sum, following standard verification checks.Microgaming, the Leading Progressive Jackpot NetworkTo this date, Microgaming’s progressive jackpot network has paid out over €1.1 billion! Only this year, the provider paid out more than €26 million, with over 150 players going home with €10,000 or more. To this date, Microgaming’s progressive jackpot network has paid out over €1.1 billion!With the idea of strengthening its progressive jackpot network even more, Microgaming continues to release superstar progressive slots. Some of the names we’ve recently seen come out of Microgaming’s kitchen are Wheel of Wishes slot (Alchemy Gaming), and Atlantean Treasures Mega Moolah slot (Neon Valley Studios). The provider has announced the year 2020 to bring another progressive surprise - Absolootly Mad Mega Moolah slot, scheduled for release on 5 May 2020.Congrats to the Winner!Not every day does a person get €10.7, but when they do – everyone celebrates their happiness! Commenting on this incredible win, Andrew Clucas, the Chief Operating Officer at Microgaming, said:“We are thrilled for the victorious player who struck this staggering €10.7 million win – congratulations! Mega Moolah continues to be a favourite among players worldwide, and so we are excited to be adding more new progressive games to the jackpot and network throughout the year.”The AskGamblers team extends our congratulations to the lucky (and happy!) player as well, and wishes luck to all of you who’ll start spinning the reels of Mega Moolah slot the second you close this article!

The Mega Moolah Slot Finds It's Next Winner Giving Them a $5.9M Win
Big Win The Mega Moolah Slot Finds It's Next Winner Giving Them a $5.9M Win

Microgaming’s hugely popular Mega Moolah Slot has done it again. The online slot is what dreams are made of and it never fails to live up to its reputation. This time, the game handed out a life-changing CA $5.9 million jackpot to a Canadian-based Jackpot City Casino player. A Lucky Punter Wins the JackpotOver the years, the Mega Moolah Slot has gained its reputation by making dream after dream come true. The game never fails to let their suppliers down and it certainly does not let its fans down either.The latest jackpot reached a staggering CA $5.9 million, before it was won by a lucky punter from Canada. This massive haul was claimed after just a 94-minute gaming session and what is even more impressive is that it was won from a mere CA $5 bet. In fact, the player placed just 25 of these bets before they reached the all important jackpot bonus round. Microgaming’s Mega Moolah Slot finds its next winner landing them a life changing CA$5.9 million.Such a huge jackpot can only be described as life-changing and is a sum most of us can only dream of. It also happens to mark the 7th jackpot payout of this year and we’re only in October! With almost three months left of the year left, there’s no telling how many more winners the game could produce. Paying Winners All Over the GlobeIn fact, throughout 2019 alone, the game has paid out over CA $53 million to players all over the world. There is no doubt the game remains one of the most popular jackpot titles in the entire industry. The game and their entire portfolio can be enjoyed on most mobile devices as well which include tablets, laptops, PC’s and more. We’ve already seen many jackpots won from mobile devices, so it doesn’t matter what device you choose to play it on, the jackpot can be won wherever you are. Don’t Forget to Try ItNow, if you haven’t already tried it before, we do have to ask - where the hell have you been? This game has been making dreams come true right from day dot, so you need to get in on the action. It’s exotic African safari theme will lure you in, but with a minimum bet of just 0.25c it can suit you regardless of your budget amount. And don’t be fooled into thinking you can’t win the jackpot from a minimum bet, because so many people have already. As long as you are playing at a bet that is affordable to you, you still stand a chance at winning any of the jackpots available. You can find the game at any Microgaming Casino so find your favorite and give it a shot. 

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