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Vernons Casino

Player Rating 18 Reviews
2.8/10
18 Reviews
Complaint Response 28 Complaints
4 days avg. 28 Complaints
What we like
  • Powered by IGT and Playtech
  • Licensed in the UK
  • Massive amount of slots to choose from
  • Support available 24/7 over live chat, phone, and email
  • Protected with latest SSL and firewall technology
  • Proven fair by TST
What we don’t like
  • IGT and Playtech casino are separated
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Vernons Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.vernons.com/casino
Established
2011
Licences
Alderney Gambling Control Commission, UK Gambling Commission
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile

Vernons Casino is the official online casino of Sportech PLC, one of the most successful UK betting companies around. By offering casino games from both WagerWorks and Playtech, they are able to deliver an unprecedented amount of top-notch games to players. The casino holds a license from the UK Gaming Commission, a top authority in the industry. 

Security and Fairness

We are highly satisfied with the player safety measures that are enacted by Vernons. By using SSL encryption, they ensure that any information you send to them is kept completely confidential. Their servers are also protected with the latest firewall and anti-hacking technology to keep others away from your personal data.

Game fairness is completely guaranteed at Vernons as well. Why? They use the two most-audited software platforms in the world. IGT and Playtech are not new to this business, and they have been ensuring that their players are getting a fair game since day one. Auditing company TST has been put in charge of these randomness tests, and they publish their findings on the Vernons Casino website on a regular basis.

StallCation

Complaints

Read the complaints other players have left for Vernons Casino. Learn more about complaints.

Show all complaints
Vernons Casino - Stalling payment for ages!
I really don’t know where to turn, I won over £11k online with Vernons casino and they are making it impossible for me to withdraw my winnings. I have sent them the following documents: Photo of my driver’s licence Photo of my passport Photo of me holding my driver’s licence Utility bill A photo of me holding a newspaper SEVERAL screenshots of my Neteller account Signed deposit confirmation form which was sent through to my house, I signed and returned Rather than ask me for all of these documents at the beginning, each time a document that I have sent to them is approved, they have been asking for something else. I have sent them everything they could possibly need. They asked for a screenshot of my neteller account showing the deposit, I I sent them this several times as each time I sent It they responded to my email saying ‘thank you for your email but please note that we are still waiting for a screenshot whereby it shows the transaction from your Neteller account to Netplaytv’. My latest email was sent on 6 September responding to them asking for my neteller screenshot AGAIN, I responded explaining that I had already sent it and I reattached it to my email, I also explained as clearly as I could that I am attaching exactly what they have asked for (a screenshot showing the credit into my account to fund my deposit and the deposit to Vernons). To this date (25 September) I have not had a response. I give up now, I'm so fustrated by their incompetence, I have borrowed money on the strength of this payout which I have been waiting for since January 2015 and Vernons just seem to be sitting back taking their time without a care for my situation. This has caused me a lot of stress and upset and a strained relationship between myself and the friend that I borrowed money from. Vernons have no reason to withhold my money, can anyone help me or suggest what I can do to next?
staus Rejected
£11000
Vernons Casino - Winnings not paid when provided everything they have asked for.
To whom it may concern,

I'm glad I came across this website and hopefully you'll be able to help me or at least see that I am not on my own with the problems I've had with this casino.

I joined Vernons Casino on the back of their sister casinos. I was lucky enough to win before and they had paid fine, so thought I would try my luck on this one and boy was I lucky! I used their reload bonus they emailed me about and stayed within the terms and conditions linked to this. I won £26,464!!

I joined on 09/03/2015 and have deposited a fair bit of money in that time so was a regular user. After my win, I received an email on 13/07/2015, somewhat, a strange email to me, requested everything AND the kitchen sink! I thought I had just joined a casino and not joined a bank to ask for a mortgage! I actually think it would be easier for me to get a mortgage with the documents I provided. I mean, what are they doing with this information? It scares me and just feel it's an invasion of my privacy to be honest. Please see what they asked for.....

"1) Your valid photo identification (e.g. passport or driving licence)

2) A utility bill or bank statement posted within the last six months that shows the address registered in your account.

3) Front and back copies of ALL of the credit or debit cards you used to deposit in your account. You can if you wish cover up the middle 8 digits of the long card number, along with the 3 digit CVV on the back of the card.

4) A clear picture of you holding your photo ID (this should allow us to see your whole face and your ID showing your picture)

5) A clear picture of you holding a copy of today's newspaper

6) A screenshot showing your account information for any other payment methods: Skrill, Neteller, PayPal, etc.

7) A screenshot showing confirmation of how you funded your methods (your transaction history on Skrill, Neteller, PayPal, bank statement for your card etc showing BOTH the deposit between us and yourself AND the transaction that funded your account to make the deposit)

Once your documents are legible, they will be placed in a secure file and you will not be asked to re-send them in the future."

To me, this seems a bit too much for my liking, although I provided this information within two days i.e. provided on 13/07/2015.

Vernons came back to me the next day saying they had received the said documents and would be placed on file (hopefully an extremely safe file). So you would think all was good and payment should be made to my bank shortly.....think again!

Chased them on the 21/07/2015 regarding my payment and they said it's been escalated to the finance team, so again, I thought okay it's with them and guessing the finance team are the ones to make the final check and payment.....wrong again!

They said my number was invalid, when in fact, it's just switched off during working hours. I told them this and to be considerate about this. I said I could phone them that evening but would need a contact name.....no response from them until I chased again.

I took a half day form work on 24/07/2015 as I was promised someone would phone me and I thought it would be worth taking a half day holiday to get this paid, so I could actually go and have a longer holiday with the winnings! I ended up phoning them and the person I needed to speak too, which I am sure there is more than one person, was not in. Wasted half day holiday!

I received an email on 27/07/2015 with no apology going out my way to phone them and taking time out of my busy working day. They just said it's been escalated to Management team.

I have not had a phone call or email from them since. I've been restricted to phoning them with no one there to confirm anything, on line chat as I cant log into my account and I'm just really at the end of tether here and I feel this is the only way, bar court action, to get this sorted and paid.

I would really appreciate your help and views on this.

Many thanks

Dom
staus Resolved
£26464
Vernons Casino Suspend account and withhold balance
I have held an account at Vernons casino for nearly two years. Over this time I have been a regular user of their casino, sportsbook and bingo products. My total deposits and withdrawls over this period are in the many thousands. I have completed verification processes with them at least once before (I have an approved email from December 2014), however on July 7th 2015 I received an email requesting documents for verification, and explaining my account was suspended until this ‘security proceedure' was completed. The documents requested were the most outrageous and broad reaching ID requests I have ever been asked for. The email read: ======================== Thank you for playing at Vernons! As part of our security procedures we occasionally ask players to provide us with verification that they are the cardholder on the Vernons account. This is to allow us to comply with our legal requirements (stated in our terms and conditions) toverify all players. You may have received winnings already but this is not relevant to this procedure. If you do have any withdrawals pending, they will be placed on hold until we receive the requested documents. Please send copies of the following: 1) Your valid photo identification (e.g. passport or driving licence) 2) A utility bill or bank statement posted within the last six months that shows the address registered in your account. 3) Front and back copies of ALL of the credit or debit cards you used to deposit in your account. You can if you wish cover up the middle 8 digits of the long card number, along with the 3 digit CVV on the back of the card. 4) A clear picture of you holding your photo ID (this should allow us to see your whole face and your ID showing your picture) 5) A clear picture of you holding a copy of today's newspaper 6) A screenshot showing your account information for any other payment methods: Skrill, Neteller, PayPal, etc. 7) A screenshot showing confirmation of how you funded your  methods (your transaction history on Skrill, Neteller, PayPal, bank statement for your card etc showing BOTH the deposit between us and yourself AND the transaction that funded your account to make the deposit) Once your documents are legible, they will be placed in a secure file and you will not be asked to re-send them in the future. ======================== On July 7th I obliged sent copies of all the requested documents via email. Having had an account here for years I had always had a positive experience, unfortunately that was about to end. On July 8th I received an email saying: ======================== Thank you for playing at Vernons! As part of our security procedures we occasionally ask players to provide us with verification that they are the cardholder on the Vernons account. This is to allow us to comply with our legal requirements (stated in our terms and conditions) toverify all players. You may have received winnings already but this is not relevant to this procedure. If you do have any withdrawals pending, they will be placed on hold until we receive the requested documents. Please send copies of the following: 1) A screenshot showing your account information for any other payment methods: Skrill, Neteller, PayPal, etc. Once your documents are legible, they will be placed in a secure file and you will not be asked to re-send them in the future. Please send all information to: Email: [email protected] Fax: +44(0)207 900 3155 ======================== I replied the same day with a screenshot of my money bookers account information. Four days later they wanted more screenshots, I received the following email: ======================== Dear T***, We would like to confirm that we have received your documents and that they have been sent to the relevant department and saved on your file. So as to fully validate your account , our Finance team would require the below mentioned documents. 1. A screenshot of the transaction you have made with Skrill showing how the account was funded. The one that you sent us did not show your name or Skrill ID. Also we would require a confirmation of how the account was funded (Card , Internet banking , Skrill) 2. A screenshot showing the transaction you made with Skrill to Netplaytv. The one you sent did not show your name or Skrill ID Thank you for your cooperation. ======================== I have had my money bookers account for years, and it normally has some balance left in it, meaning that I very rarely need to fund it. I took a screenshot of my transactions which also showed my ID at the top and explained with the following reply: ======================== I have had my money bookers account for years, and the records only allow me to go back for 180 days of transactions. Therefore I can't find any transactions which explicitly show the money being loaded from my card, most of the time I just use the money in my account. If there is not enough sometimes I will fund the account whilst making a deposit somewhere, in which case it doesn't seem to show up on the statement. I have attached a screenshot of all the transactions i can fit in whilst showing my ID at the top. It shows my transaction to NetPlay and that my account is normally just funded from other withdrawals. There is nothing more I can really do here, please get back to my ASAP because I would like to go in to my account ======================== That same day they emailed me to say that because it only showed money in from other casinos it was not acceptable and I needed to provide a screenshot showing an upload from my bank account. This is exactly what I had explained to them, but they obviously either did not read my email, or just wanted to stall paying me. Here is the email I received: ======================== Dear T***, We would like to confirm that we have received your documents and that they have been sent to the relevant department and saved on your file. However, please note that the screenshot which you have provided shows money in from only another casino. We would request you to,provide us with another Skrill screenshot showing source of funds from bank. Once your documents are legible, they will be placed in a secure file and you will not be asked to re-send them in the future. We are sorry for the inconvenience caused and thank you for your kind co-operation. ======================== Over the next two weeks I tried to explain this to them, but they just replied with the same answer about needing this screenshot. Eventually on August 7th I went through my money bookers statement and found the last time I had uploaded money, dated December 2013. I provided nine screenshots showing my entire account history up until this point, and the various ingenious and outgoings. Here is the email I sent: ======================== OK.  I've gone through all my moneybookers history for the last two years and the most recent direct upload was from December 2013.  I have included all the screenshots showing money into my account and out of it up to this point.  I have already explained that I have used my money bookers account for many years and have always had money in it so it is very hard for me to show source of funds from a bank.  I would be happy to make a bank upload now and take a screenshot of the history if this helps? Hopefully the screenshots I am attaching show enough. ======================== Having now supplied everything they asked for and more, on August 10th I received this copy and pasted email: ======================== We would like to confirm that we have received your documents and that they have been sent to the relevant department and saved on your file. However please note that we are still waiting for a screenshot showing confirmation of how you funded your  methods (your transaction history on Skrill, Neteller, PayPal, bank statement for your card etc showing BOTH the deposit between us and yourself AND the transaction that funded your account to make the deposit) We are sorry for the inconvenience caused and hope to see you soon. ======================== By this point, my account has been closed for a month and I feel like I have been jumping through hoops like a dog for no reason. I don’t understand what is going on, or why these ridiculous requests are being made, but I know they have about £1500 of my money in my account which is now locked whilst they make incredulous requests for my personal details. I tried to explain my frustration, and surprise that despite fulfilling their requests they were still asking for the same thing! Here is my reply: ======================== Good morning. I am becoming increasingly frustrated by this. I have sent multiple screenshots of my money bookers and bank account statements. These are documents I would normally be quite unhappy to provide, and I already feel your requests have become quite unreasonable. Besides sending in proof of funding for my online wallet and my transactions between myself and NetPlay you repeatedly send me the same email which  I quote: "We would like to confirm that we have received your documents and that they have been sent to the relevant department and saved on your file. However please note that we are still waiting for a screenshot showing confirmation of how you funded your  methods (your transaction history on Skrill, Neteller, PayPal, bank statement for your card etc showing BOTH the deposit between us and yourself AND the transaction that funded your account to make the deposit) We are sorry for the inconvenience caused and hope to see you soon." I have repeatedly asked you to be clearer with what exactly you mean, since I have sent these documents in lots of times already. What exactly do you need me to send in now. I have provided screenshots for my skill account and my bank account, what other payment methods do you need me to show confirmation of how I funded?  I am at a complete loss what you want me to provide now, and my money is locked in my account, and I cannot log in. This has been the case for several months and it I am beginning to loose hope. If you cannot be more specific what documents you require, or unlock my account given that I have already provided you everything you have requested, I am going to have to seek resolution elsewhere. Regards ======================== They explained that because they couldn’t see my account details as well s the transactions it was not valid. here is their email: ======================== Thank you for your e-mail. We understand your frustration, however, please note that the screenshot you sent us was cropped and beared no useful information to our Finance Team. We require a screenshot showing the source of funds of your Skrill account. Please ensure that you take the appropriate screenshot displaying this information and make sure we can see the entire page and not just a portion of it. We apologise for the inconvenience caused and rely on your understanding. ======================== So I sent off another screenshot showing the transaction between my bank and my money bookers account, and they replied with this same copy and pasted email on August 14th: ======================== We would like to confirm that we have received your documents and that they have been sent to the relevant department and saved on your file. However please note that we are still waiting for a screenshot showing confirmation of how you funded your  methods (your transaction history on Skrill, Neteller, PayPal, bank statement for your card etc showing BOTH the deposit between us and yourself AND the transaction that funded your account to make the deposit) We are sorry for the inconvenience caused and hope to see you soon. ======================== I replied to explain I have already provided this, and they didn’t answer. On August 18th I sent them another email asking what was going on, and why had they not replied to my previous email. I included the screenshots again for reference. Here is my email to them: ======================== Did you receive my last email? I am completely at a loss on what to provide now. The last screenshot I sent clearly showed how I have funded my Skrill account, and yet you have copy and pasted the same email reply back to me. I have sent in over 20 screenshots of my account now and there is nothing more I can do to satisfy this ridiculous request you keep making. I have over £1000 in my account and you've locked me out of it for months now. I have done everything I can to satisfy your verification requests and yet you just ask for the same thing over and over. I am attaching the last screenshot again and I want you to tell me how this does not show exactly what you are asking for? My last email is quoted below for reference: What on earth do you mean!? This is the millionth time you have sent me the same bloody email. The screenshot I sent shows that my Skrill account was funded by my bank account. it shows my skill account details at the top of the page, AND it shows a deposit from card as well as other sources from withdrawals elsewhere. What more can I possibly provide? I have given you over 20 screenshots of my skill and bank account this is ridiculous and I am now going to raise a complaint with your regulator. This is my last attempt to reach resolution with yourselves before I contact IBAS and the UK Gambling commission. ======================== They then said they couldn’t find my account and I should email my username. On August 19th I received the same copy and pasted email for the same documents. By this point I have sent these documents in three times already. Here is their email to me: ======================== We would like to confirm that we have received your documents and that they have been sent to the relevant department and saved on your file. However please note that we are still waiting for a screenshot showing confirmation of how you funded your  methods (your transaction history on Skrill, Neteller, PayPal, bank statement for your card etc showing BOTH the deposit between us and yourself AND the transaction that funded your account to make the deposit) We are sorry for the inconvenience caused and hope to see you soon. ======================== I have now had enough. And explain I will be making a formal complain against their regulators to give them one last chance to resolve this privately. They reply saying they can’t find my account AGAIN!!!!!!!!!!! Today I sent the following email: ======================== My username is *************. I will not conduct anymore communication with yourselves via email, since I now believe an impartial mediator is required to get this resolved. I have given you months to resolve this in-house, and you have failed. I have provided a lot of documentation for your verification process and you continue to make vague copy and pasted requests to me. You have shown no competency or desire to resolve this issue professionally. For that reason I am left with no choice but to escalate the complaint to your regulator. You will receive a copy of the formal complaint and reference to an online mediation site this afternoon. ======================== To summarise. I have spent the last two months attempting to provide documents, which have repeatedly been refused for no given reason. I have sent photos of my ID, me holding my ID, me holding the newspaper, my debit card, utility bills and bank statements as well as nearly 20 screenshots of my money bookers account and my online bank statement. Almost every time I send in documents I have to wait days before they respond. Then quite often I get a two line response saying, they can’t find my account or copy/pasted reply for exactly the same documents again. The documents they are requesting are already in excess of any documents required for ID verification and I believe they are just using this as an excuse to frustrate, stall payments and ultimately hope they can keep my account balance. I feel like this dispute can not progress any further in private and I need assistance from their regulator and licensing body. I am also posting this to a public complaint service, and will now only communicate in public on the matter. I hope this can finally be resolved and my account re-instated or balance returned to me.
staus Resolved

Complaint Statistics

Resolved 14
Avg. Amount $ 2,283
Avg. Complaint Duration 134 days
Avg. Response Time 4 days

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Player rating
2.8/10 18 reviews

Top reviews from our players

Really bad. So bad I was sure I was scammed and I am still struggling to believe they are actually regulated. I currently have a complaint with the GC who are chasing them up after their customer service staff insulted me and then refused to pay me my winnings. They are just as amazed as I am.

Before I had a good enough job to make regular big deposits for the sake of taking advantage of real bonuses I spent a lot of time looking for no deposit offers from reputable casinos. This casino used to be part of the Littlewoods group, a household name in the UK back in the 1990s but largely unknown these days. Still when I first signed up the littlewoods name was mentioned on their page which later made me think they were perhaps trying to trade on the back of Littlewoods reputation. I guess it was enough to make me deposit so I guess I don't blame them...

These days though there are a tonne of great Playtech casino's around, Corals and Paddy Power being two of my favourites. Vernons looks more like one of the rogue playtechs by comparison.

I did get a whole nights play out of my £10 no deposit bonus which I was grateful for at the time, but the trouble started when I made my first deposit. I used my debit card but the transaction was blocked by my bank to begin with - I accept this isn't the casinos fault exactly, but it didn't happen to me very often at all which makes me wonder why the bank considers this casino more risky than anywhere else? After speaking to my bank on the phone and liaising with casino support I was finally able to get my tiny deposit into my account and begin playing - the whole saga took almost an hour!

Although it's not identified by AskGamblers other players on this page have stated that Vernons are now owned by the same group a SuperCasino. That sounds like bad news to be because that group also own Jackpot247, a thoroughly dodgy casino if there ever was one. It wasn't too hard to verify this just by checking the terms and conditions on the Vernons website, though strangely the wagering requirements for bonuses at this casino are considerably lower than those at Jackpot247.

The final nail in the coffin for me.. despite this casino being backed by a huge group they still have the same predatory progressive terms as a host of other shady Playtech casino's - if you win a progressive jackpot at Vernons you will only be paid a maximum of £10,000 per week despite the fact Playtech hands them the full amount immediately after you win. The interest on a million pounds is enough for the average person to live on, and this casino wants to keep that money - which belong to the player - for a decade or more, keeping the interest for themselves. This is nothing short of scandalous in my opinion and any casino that operates this policy should be ashamed of themselves.

Inactive user
7/10

Vernons Casino has done the registration process safe. Anytime during clicking on the button takeover located in several places on the page, you will be prompted to download their incredible online casino platform that puts you directly into the game. After you save the casino software on your computer, the next step is to install that lasts a few seconds. The next step is filling out the registration form and select the game for fun or play for real money. This fun feature is a great way to improve your skills before you place the money. If you are ready to play for real money, then you simply place the money and you can start. I started with € 30 and two days later I paid € 130.

The biggest gain I realized while playing the Great Blue slot. Slightly less luck I had on Gladiator slot where I play for hours lost half of the winning sum to the Great Blue. Back at the Great Blue slot brought me this excellent gain and so the money paid within 24 hours. Experience means a lot in the world of gambling and there are many online brands that have experience as much as Vernon's casino. Vernon's has started its journey to the top 80 years ago when he started as an operator for football betting and for over eight decades of continuous improvement and expansion, Vernon's Online Casino has become available to the mass of a few years ago. With all the experience that this online casino has, he became an instant hit. There are now thousands of dedicated players who are returning more and more to experience the best iGaming experience that is available. Vernon's is a great online casino and their quality and commitment to their players coming to the fore the moment you arrive to their home page.

In addition to being one of the best online casinos that can be found on the website, Vernon's also has a superior mobile casino with a useful list of the best casino games for mobile devices that are available through the iPhone, iPad, Android devices and more. If you like Vernon's Online Casino then will their mobile version simply delight. Vernon's goes beyond the call of duty and is known as a brand that pays millions of dollars, which has many daily winners and who donated large sums of money to good use around the world. There is indeed a fine list of exceptional promotion at Vernon's Casino including a welcome bonus that will help to double before starting a single game, there are offers of free cash, bonuses second deposit and much more. Bonuses will help you get quickly and are worth your attention. I hope that this is sufficient reason to immediately register via our AskGamblers link, which can be found in the casino section.

Sign up, deposit and play same as any other site.

Signed up and placed a bet which won.

When I tried to withdraw my winnings I was asked to email a copy of passport or drivers licence. I questioned this as no other sportsbook I have an account with has made such a request.

The 1st reply said ID was required due to 'a substantial casino deposit'. I explained that I had made no such deposit, requested confirmation that no additional money had been taken from my payment method and when I would expect to see my withdrawal happen. I was then told the ID was need to make the withdrawal with no reference to the casino deposit.

I asked why I was given differing reasons for the ID request, why they are the only company to make such a request, how they could take money from me without ID but not credit me and, again, to confirm that no casino deposit had been made.

There was no reply. I then asked, that if my questions were not going to be answered, to have my initial deposit refunded and account closed. Again, no reply.

Very poor customer service. Odds are no better than anywhere else so stick to the more established places for sports betting.

They are by far the worst casino/bookmaker I have ever dealt with. Signed up with Vernons the start of last month (June). I deposited £50 and lost, although as a sign up offer received a £50 free bet which I placed on a horse and won £250. I then placed a further £50 on another horse and won again which put my account on £312.50.

Low and behold as I went to withdraw my account had been blocked. This was due to the fact that I had cancelled my supercasino (SC) account over 3 years ago. Because SCare a sister group to vernons this meant I couldn't register with vernons. I spoke to the online chat team for an approx 30 mins where she kept saying that it stated in their T&C's that you were unable to register with Vernons if you had registered with another NetPlay website before. When asked where it said this on the T&C's the woman didn't have a clue but insisted that it said on the T&C's. When I asked to speak to her manager to get some sense she stated she was the only person in the whole office. I then asked for a phone number to speak to someone regarding complaints and she stated that I would get through to her. Pathetic ey?

Anyway after threatening them with IBAS and the gambling commission they agreed to pay and opened my account again. This is where it gets worse. I still haven't been able to access my winnings as they are witholding my withdrawl for "verification" purposes. I have sent proof of i.d, a bank statement and a picture of myself holding the I.d on Friday when I then received an email stating they will review within 24 hours. 3 days later = no reply. They are the worst company I have ever seen and I would urge others not to join or play.

Personally, I find Vernons Casino a mixture of fresh and stale servings on my dining table! It's such a pity that a Playtech casino such as Vernons could mess things up when the going gets tough. How? Read on and find out...

Vernons Casino offered only a GBP10 no-deposit bonus for new players, a rather small amount when compared to the twenties to forties of other Playtech casino offerings, but I took it up nonetheless. It's super delicious whenever it's F_R_E_E!!! Hehehe. Oddly enough, Vernons did not accept USD currency for their accounts at the time I opened a new account, so I had to choose either EURO or GBP...I chose the Pounds. Bad choice...because there were restrictions for players when using GBP for all their transactions (which I only found out about later), unlike if I were to have chosen EURO instead. But there is one advantage though...GBP gives MORE USD money than EURO when converted! And this difference came to me as a big advantage later on.

The first thing that struck me most was when I wanted to make a deposit into my account. My usual $25, when converted into GBP, cost me a little over $40. So every deposit I make at Vernons Casino would burn a bigger hole in my pocket...and it was such small pockets that I was having...hahahaha. But I found my British Lady Luck soon enough...wink...wink...and not long after being a member at Vernons, I made my first small win. Heeey...small pockets remember?! Hehehe. Bonuses offered were rarely big, but neither were their wagering requirements (wr)...and I just love playing with low wrs (that's WRs...not MRs as in MR &a MRs Smith...lol). Due to this conversion factor, I only played at Vernons Casino occasionally and not as regularly as I had wanted to. Several months later, I finally hit it big, big to me that is, withdrew my GBP1500 winnings and ended up receiving a lot more in my ewallet! Woooweeee!!! Now, that was certainly exhilarating, to say the very least!

I managed to make a few more smaller winnings after that over the months, when suddenly an email came from Vernons Casino Support stating that players from my country would no longer be able to play at Vernons. A constitutional regulation, I was informed. So, I was disappointed in a way because the going was kinda good for me all the while, but now everything had to end unexpectedly. Ah well, can't complain, I guess. Good times doesn't last forever, and everything would come to an end sooner or later. I have not had any reason to complain about Vernons. Support was good. Payments were extremely fast, usually within 1 or 2 days. Bonuses had low wagering requirements. At the end of the day, I leave behind Vernons Casino a happy man. My account remained in the black, ending with a clean win of just under a thousand Quid, as the British would say, as I bid farewell to one of my favorite Playtech casino.

Afi

Vernons casino powered by playtech and IGT softwares, i like IGT slots, but i never win in them anything decent, so i made deposit to play only playtech games.

As is live chat man promises me, my first deposit was doubled with a their welcome offer. I made deposit of 40$ and i can play with 80$. I start from mummys slot, it has a lot of feature, and did not remember in which review i describe my feeling about this lslot, but i should say that i like it. I play it at not big bet quite a lot of time, and managed to up my balance to 140$, and after it i open incridible hulk slot, it can pay you big, have a nice bonus game where you should crash all like a hulk, and also it has a nice freespins feature with x 3 multiplier (10 freespins). I play this slot not a long, because it just suck and suck my money, and with 100$ i left it and open gladiator game, yeah, i always trying to hit something on gladiator , but it also has a bit low payout, and with 80$ i start playing some IGT slots, i play them probably a hour and many different, but funny thing that i still have 80$ , their slots spins slows, freespins not so interesting, but at least they do not take my money ,and as i nice thing i wager some of bonus, and finally i decide to play great blue, and it finally pay me a nice money!

I finish wagering with 150$ and request cashout, which was paid for me in around 40 hours including verification of my account (id card + utility bill, like in many casinos). I think this is good casino!

That's all, thank you for reading my review about Vernons casino, now i will give them some marks:
Support: A
Bonuses: B
Withdrawals: B+
Games selection: B++

I don't know why does there casino is unlovely to other players and why does they get a bunch of casino query. I saw many query and that's uninteresting information to their casino because to get many players you must have high reliability and good customer feedbacks. They're UK based casino and a breed of playtech powered software like the other UK based casino they must have sport betting and nice graphic slots and i didn't mistaken. Because of their bad reputation to other customer i decided not to deposit until someone will prove that they are not deceitful casino but how can i try their casino if i don't deposit any money? Thanks to their bonus money that they offered to their new customer at least i can try their service without depositing any cents. I registered first then claim their no deposit bonus ask their representative how does it works? Well they said that i must wager it in order to withdraw it and play eligible games to prevent bonus cancellation.

Playing slots in playtech powered software is good enough i use desktop download and mobile to explore there service i read also their terms and condition, read different offered bonus and etc. I won some $43 from different slots and i manage to long last that bonus but when the free money is started to deplete i manage my bets to lessen the lose of credits but it's not enough. Unluckily i lost all of the amount and we can't predict casino stability. So, i don't have any option but to deposit i deposited little amount of money because i experienced their service game experience fair gaming bonus but not their withdrawal. I get their 100% bonus so i get $30 + $30 = $60 wagering is needed terms and condition apply.

At last after several days of playing and waiting i finished to wager it and i am ready to claim my money the slot help me the most because of bonus and high chance of winning probability. I chat their representative and said that verification needed everything is fine but the representative said that i had a problem regarding to my verification it takes about week when i solved that issue then i got my withdrawal i rated this casino 7/10 and not intended to deposit these days. Although they offered many promotions.

First time when I saw they advertisement I thought I was able to claim it because I wasn’t saw any restrictions or terms and conditions so I visited them home page and wanted to connect with the live support because I was curious to can I get it. They main site seems expensive and I think it was a long process to build it because it very complex.

Even it is complex it was very understandable, when I saw them promotion page I saw the Hungarians are restricted from the no deposit offer but I was curious and went to the live chat to ask about it and the match bonuses too. When I asked about the no deposit promotion he responded me to slow and was a little bit rude and told me I wasn’t eligible to get it. After I asked about the deposit promotion he changes his style and answers me fast. He told me they had a 100 percentages match bonus up to 200 gbp and twenty times wagering requirements, that was the first problem they uses GBP and if you play on other currencies they count up some changing fees. I made my account with euro currency.

I asked the support to add me that bonus to my next deposit. After it I went to the banking page and deposited 20 euro to them. I get it instantly so I had 40 euro with 800 euro play through requirements. I started to play with the fantastic four with 1 euro stakes but even I get the free spins I started a fast downfall and my money started to went down. I didn’t set back the limit because I thought I can win, but not. I lost my deposit but after some deposit I was able to withdraw 275 euro after I verified.
Thank you!

Inactive user

I went to Vernon's casino when it opened up to the people. It was about a year or two I had received an email inside my junk mail about Vernon's $20 no deposit chip just for making a quick registration. This got me thinking if Vernon's casino is reputable or just another hideous casino disguised as one of the worst casinos on the market. Haha a wolf in disguise as a lady or a lumberjack and trust me I don't want any teeth marks on my arms just for trusting them!

I went on support to figure out if this were one of their valid offers and they confirmed that it is, I just needed to make the sign up through the link to get it automatically! Again support can be like vampires sucking the life force out of professionalism. They need to cross the line when they interact with people, not stay within it. Now I don't mean it negatively but they must push more than they can push, make players feel like they are VIP or offer them offers or match bonuses that are not normally offered or something that makes our cash look like it struck oil or gotten a huge raise! This is what we are looking for....more than support's best, their excellence!!!

Now I didn't download the Playtech casino so instead I chose to play games already in their website. The free chip needed 30 times thanks to the supernatural support with fangs and so far that put me already in a bit of a bad position. 20 or 10 times would be greatly preferred which I find very rare these days! My first game to try my $20 no deposit is Easter Surprise. This slot gave me many bonuses resulting in plenty of small winnings to less than $10. About 6 times the bonus triggered on my bets and as for the 10 free spins for tripled values were hardto come by on my $0.60 bets. Many two scattered presents were mocking me before I gotten a free spins bonus. Just one free spins feature of this got me only $10.19 and it never came back again! One I had over $10 on my existing $20 for $33.15 I went on Alien Hunter where no bonuses appeared for my $0.75 bets and my balance turned to $15. I played Blackjack Surrender for my last game on $5 a bet to win back what I lost and instead it pointed a sword at me making me "surrender" my balance to the casino. "I didn't know you were a villain! Please, take my balance and no one needs to get hurt!" I said and he took my $15 balance and ran off. "That was a close call" I whispered. The worst part was he tells me the sword is made out of plastic just coated in silver paint lol before he escaped. It looked real just so you all know!

This casino could be better in time but as far as a deposit goes I might go back to try again! Vernon's casino can get a 6.7 out of 10 despite my loss at their casino, the vampire support and that unexpected encounter by an evil swordsman/con-artist!

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