Ag Awards

Vernons Casino - Awaiting verification

Complaint Info
Disputed casino Vernons Casino
Reason Verification issues
Amount £ 700
glenthegeeza United Kingdom Message
Posted on December 19, 2014

ive submitted documents last night and today, drivers licence, copy of car front and back, latest mobile phone bill, copy of wage slips, i cant provide bank statements as its online and all utilities bills are in my partners name, ive provided copies of pension letters tto but still im not verified and im waiting of withdrawls of over £700 and i can see this being a problem reading reviews i cant provide them with anymore proof of id......can you help

Posted on December 18, 2014

We have checked the player's account and can see that the issue is already resolved. The player was asked for some documents - these were checked but an online bill was sent. We require a letter that was posted to the address. Once this was received the withdrawals were processed - on the 16th and 17th respectively. The player should receive the funds in the next day or so.

Kind Regards,

Vernons Casino

glenthegeeza United Kingdom Message
Posted on December 18, 2014

Yes to be fair to them the accepted my id and maybe i jumped the gun a bit, but i do think this helped

alls well, fair play to vernons

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