It would be much appreciated it you could kindly advice or help me in the following matter.
I have an outstanding winning entitlement, which has being withheld by Vernons Casino since the 1st February 2015, due to their continuous unreasonable verification requests.
I have fully complied with Vernons security procedures having sent them copies of my passport, bank statement and bank cards on numerous occasions, and usage has occurred by Vernons Casino on numerous occasions from my back account, which only now seems to have fallen into question.
To date I still haven’t received my entitlement from the above and have had no further correspondence from Vernons since my last email dated the 14th February 2015.
I have attached all email correspondence that I forwarded to Vernons Casino for your consideration.