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Roxy Palace Casino

Average Complaint Response Time: 2 days
Average Complaint Response Time: 2 days

Roxy Palace Casino Review

  • 500+ Casino games
  • Elite Microgaming software
  • Download and Flash Casino
  • Certified by the UKGC
  • US players not allowed
  • Only 120 games in Flash Casino
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General info & Latest Promos
Established 2002
Owner 32Red Plc Casinos
Casino Promotion Roxy Palace Casino: 100% up to £100 + 50 Extra Spins

Roxy Palace Casino is online casino, which is the premier destination for igaming enthus­ias­ts g­iving them the assurance of security, combined with the realistically exhilarating atmosphere and myriad game variety of a real land-based casino. The casino platform is as stable as they come, with crisp, clear graphics that represent all of the bling-bling fanaticism of the Las Vegas Strip. Like in almost all Microgaming casinos, players have access to over 500 casino-style games with exceptional graphic quality and superior functionality. Roxy Palace Casino is licenced and regulated by the UK Gambling Commission.

Restricted Countries and Territories

There are numerous country restrictions, when it comes to setting up an account at Roxy Palace Casino. However the entire list of prohibited countries can be found under our "More Casino Details" section. 

Virtual Games

Roxy Palace employs the number one brand in online casino software, Microgaming. Altogether, there are more than 500 video slots - certainly enough to keep a player occupied and entertained for quite some time. Most of these releases feature high-quality graphics and rich sound efects, alongside Free Spin bonus rounds.

Apart from a massive selection of online slots, there are a multitude of video poker variants and of course plenty of card and table games, like Blackjack, Roulette, Craps, Sic Bo, Pai Gow, and many more for real-money mode, or just for fun. The online slots selection comes in all types, from Classic Reels to multi-faceted Video Slots with multiple pay lines, bonus spins, and the ever popular progressive jackpots.

Mobile Games

Thanks to Roxy Palace mobile casino, players can access their favourite games using iPhone, Android or iPad. The process is a simple one and in no time all iGaming fans will be enjoying mobile slots, blackjack, roulette and video poker simply by signing into their account, using smartphones or tablet devices. 


In case players face any kind of issues, Roxy Palace Casino's friendly and reliable customer support team provides individual attention to all their memebrs' needs 24 hours a day, 7 days a week. All players have to do is reach the staff by Live Help, email or telephone to get help whenever they need it.

Security and Fairness

Maximum confidentiality and security are the casino's top priority, therefore Roxy Palace Casino spares no effort and expense in order to provide their members with a secure, fair and friendly environment. The casino has implemented the most up-to-date encryption and data protection methods and standards.

Players are the casino's greatest assets, which is why the casino makes an immense effort to establish an honest and trustworthy relationship with each and every individual.


Casino details
More Casino Details More details
  • Restricted Countries

    • Afghanistan
    • Albania
    • Algeria
    • Angola
    • Armenia
    • Asia
    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Azerbaijan
    • Belarus
    • Belgium
    • Benin
    • Bhutan
    • Bosnia and Herzegovina
    • Botswana
    • Burkina Faso
    • Burundi
    • Cameroon
    • Cape Verde
    • Central African Republic
    • Chad
    • China
    • Christmas Island
    • Cocos [Keeling] Islands
    • Comoros
    • Congo - Brazzaville
    • Congo - Kinshasa
    • Croatia
    • Côte d’Ivoire
    • Djibouti
    • Dominica
    • Dominican Republic
    • Egypt
    • Equatorial Guinea
    • Eritrea
    • Ethiopia
    • France
    • Gabon
    • Georgia
    • Germany [1]
      • Schleswig-Holstein
    • Ghana
    • Guinea
    • Guinea-Bissau
    • Indonesia
    • Iran
    • Iraq
    • Israel
    • Italy
    • Kazakhstan
    • Kenya
    • Kiribati
    • Kuwait
    • Kyrgyzstan
    • Latvia
    • Lebanon
    • Lesotho
    • Liberia
    • Libya
    • Madagascar
    • Malawi
    • Malaysia
    • Maldives
    • Mali
    • Mauritania
    • Mayotte
    • Micronesia
    • Moldova
    • Mongolia
    • Montenegro
    • Morocco
    • Mozambique
    • Myanmar [Burma]
    • Namibia
    • Nauru
    • Netherlands
    • Nicaragua
    • Niger
    • North Korea
    • Oman
    • Puerto Rico
    • Rwanda
    • Senegal
    • Sierra Leone
    • Somalia
    • South Africa
    • Spain
    • Sudan
    • Swaziland
    • Sweden
    • Switzerland
    • Syria
    • Tajikistan
    • Tanzania
    • Togo
    • Tunisia
    • Turkmenistan
    • Uganda
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
    • Uzbekistan
    • Western Sahara
    • Yemen
    • Zambia
    • Zimbabwe
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

  • Contact

    Info Email: [email protected]

    Support Email: [email protected]

    Accounts Email: [email protected]

    Technical Support Email: [email protected]

    Casino Rules Email: [email protected]

    Credit Limits Email: [email protected]

    Guest Player Support Email: [email protected]

    Promotions and Competitions Email: [email protected]

    Netherlands (Free Phone) Telephone: 0800-022-4147

    United Kingdom (Free Phone) Telephone: +44 800-7314292

    Israel (Free Phone) Telephone: 1-800-945-1603

    Hong Kong (Free Phone) Telephone: 800-90-1710

    Italy (Free Phone) Telephone: 800-871-918

    Canada (Free Phone) Telephone: 1-866-509-1827

    Japan (Free Phone) Telephone: 0044-22-27-2102

    France (Free Phone) Telephone: 0-800-90-1998

    Korea (Free Phone) Telephone: 00798-271-001

    Germany (Free Phone) Telephone: 0800-181-5879

    Portugal (Free Phone) Telephone: 800-827-003

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Roxy Palace Casino Reviews by Players


Write a review
enschede 6 reviews
Reviewed on February 14, 2019


Good portion of games, since a little time they also have some BTG slots, wich are my favourites.


Super slow withdrawal times, first they ask you for documents i've already send them a few months ago. And after that you have to wait 4 days and still waiting. There is no clear communication.. I had to ask live support why my withdrawal wasn't processed yet to get to know I have to send the documents again. Don't play here if you want quick withdrawals as they should be in 2019. This site is 10 years behind in time.
volendam101 12 reviews
Reviewed on November 2, 2016


Not much to say about Microgaming slots. Like them or don't like them. Nothing wrong with Microgaming.


The withdraw system.
48 hours pending, this is old fashioned and only there to get you gambling again your profits. If you have a new account, only after these 48 hrs they start to ask for your identification docs, delaying a bit more.

And yes they finally pay your withdraw, only a slight problem there for dutch players. If you happened to be one of them, paid your first deposit via Ideal, directly from your bank account, Roxy does not offer same method for paying out your withdraw. This means a bank wire fee of 16 euros, up to a 500 euro withdraw.... So, ask for your profit of lets say 100 euro, fee will be 16 euro. Would like to call it almost criminal, but ok, its mentioned in their tc´s..

To my opinion, this will not hold, so many multi software offering gambling sites nowadays which pay you within 1 or 2 hours.
raverbabe 559 reviews
United Kingdom
Reviewed on September 28, 2016


I decided to return to Roxy Palace just recently when I heard they had been bought out by 32red. I hadn't visited them for quite some time as I had plenty of other Microgaming only casinos that suited by needs just fine, but I have a lot of respect for the 32red brand as a whole so felt it was worth giving them another try.

It's hard to tell on the face of it just how much has changed since the takeover - 32red still have not started up their daily freeroll tournaments, so I can't use that as a way to see if they are fully on board. In the end I figured a withdrawal request might do the trick and sure enough my request remained in pending for just over 24 hours rather than the previous 2 day pending time , so there have definitely been a few improvements since the takeover.


There has been a whole lot of consolidation in the Microgaming download casino market and I'm pleased to see 32red are getting involved again and buying up a few more brands. As much as I love this style of casino though and really appreciate the improved performance the downloaded games offer I do wonder just how long these casinos will be able to fight back against the multiplatform browser based casinos especially when they are still refusing to offer fast withdrawals. Only time will tell I guess!

I spent the first few minutes looking around their website trying to find a link for the download casino. It was mentioned in the page footer about there being various "download options", but I couldn't actually find a link. Eventually I spotted the words "Premium Casino" in the footer of the page which is the same language used over at 32red to describe the download version and sure enough clicking this got the download started straight away.

I also had a little trouble getting myself logged in as the box asks for your "username", so I tried various names I commonly use without success before eventually trying my email as a last resort before requesting a new password... this worked, so I have to ask why not label the box "E-Mail" and save a whole lot of confusion?!

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Roxy Palace Casino bonuses

Roxy Palace Casino Complaints

  • 8 of 12 resolved
  • 2 days avg response
  • 2 weeks avg complaint life
  • 684 USD avg amount

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