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Roxy Palace Casino

Average Complaint Response Time: 2 days
Average Complaint Response Time: 2 days

Roxy Palace Casino Review

  • 500+ Casino games
  • Elite Microgaming software
  • Download and Flash Casino
  • Certified by the UKGC
  • US players not allowed
  • Only 120 games in Flash Casino
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General info & Latest Promos
Website http://www.roxypalace.com
Established 2002
Owner 32Red Plc Casinos
Casino Promotion Roxy Palace Casino: 100% up to £100 + 50 Extra Spins

Roxy Palace Casino is online casino, which is the premier destination for igaming enthus­ias­ts g­iving them the assurance of security, combined with the realistically exhilarating atmosphere and myriad game variety of a real land-based casino. The casino platform is as stable as they come, with crisp, clear graphics that represent all of the bling-bling fanaticism of the Las Vegas Strip. Like in almost all Microgaming casinos, players have access to over 500 casino-style games with exceptional graphic quality and superior functionality. Roxy Palace Casino is licenced and regulated by the UK Gambling Commission.

Restricted Countries and Territories

There are numerous country restrictions, when it comes to setting up an account at Roxy Palace Casino. However the entire list of prohibited countries can be found under our "More Casino Details" section. 

Virtual Games

Roxy Palace employs the number one brand in online casino software, Microgaming. Altogether, there are more than 500 video slots - certainly enough to keep a player occupied and entertained for quite some time. Most of these releases feature high-quality graphics and rich sound efects, alongside Free Spin bonus rounds.

Apart from a massive selection of online slots, there are a multitude of video poker variants and of course plenty of card and table games, like Blackjack, Roulette, Craps, Sic Bo, Pai Gow, and many more for real-money mode, or just for fun. The online slots selection comes in all types, from Classic Reels to multi-faceted Video Slots with multiple pay lines, bonus spins, and the ever popular progressive jackpots.

Mobile Games

Thanks to Roxy Palace mobile casino, players can access their favourite games using iPhone, Android or iPad. The process is a simple one and in no time all iGaming fans will be enjoying mobile slots, blackjack, roulette and video poker simply by signing into their account, using smartphones or tablet devices. 

Support

In case players face any kind of issues, Roxy Palace Casino's friendly and reliable customer support team provides individual attention to all their memebrs' needs 24 hours a day, 7 days a week. All players have to do is reach the staff by Live Help, email or telephone to get help whenever they need it.

Security and Fairness

Maximum confidentiality and security are the casino's top priority, therefore Roxy Palace Casino spares no effort and expense in order to provide their members with a secure, fair and friendly environment. The casino has implemented the most up-to-date encryption and data protection methods and standards.

Players are the casino's greatest assets, which is why the casino makes an immense effort to establish an honest and trustworthy relationship with each and every individual.

Screenshot

Casino details
More Casino Details More details
  • Restricted Countries

    • Afghanistan
    • Albania
    • Algeria
    • Angola
    • Armenia
    • Asia
    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Azerbaijan
    • Belarus
    • Belgium
    • Benin
    • Bhutan
    • Bosnia and Herzegovina
    • Botswana
    • Burkina Faso
    • Burundi
    • Cameroon
    • Cape Verde
    • Central African Republic
    • Chad
    • China
    • Christmas Island
    • Cocos [Keeling] Islands
    • Comoros
    • Congo - Brazzaville
    • Congo - Kinshasa
    • Croatia
    • Côte d’Ivoire
    • Djibouti
    • Dominica
    • Dominican Republic
    • Egypt
    • Equatorial Guinea
    • Eritrea
    • Estonia
    • Ethiopia
    • France
    • Gabon
    • Georgia
    • Germany [1]
      • Schleswig-Holstein
    • Ghana
    • Guinea
    • Guinea-Bissau
    • Indonesia
    • Iran
    • Iraq
    • Israel
    • Italy
    • Kazakhstan
    • Kenya
    • Kiribati
    • Kuwait
    • Kyrgyzstan
    • Latvia
    • Lebanon
    • Lesotho
    • Liberia
    • Libya
    • Madagascar
    • Malawi
    • Malaysia
    • Maldives
    • Mali
    • Mauritania
    • Mayotte
    • Micronesia
    • Moldova
    • Mongolia
    • Montenegro
    • Morocco
    • Mozambique
    • Myanmar [Burma]
    • Namibia
    • Nauru
    • Netherlands
    • Nicaragua
    • Niger
    • North Korea
    • Oman
    • Puerto Rico
    • Rwanda
    • Senegal
    • Sierra Leone
    • Somalia
    • South Africa
    • Spain
    • Sudan
    • Swaziland
    • Sweden
    • Switzerland
    • Syria
    • Tajikistan
    • Tanzania
    • Togo
    • Tunisia
    • Turkmenistan
    • Uganda
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
    • Uzbekistan
    • Western Sahara
    • Yemen
    • Zambia
    • Zimbabwe
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Company

  • Established

  • Live Chat

  • Contact

    Info Email: [email protected]

    Support Email: [email protected]

    Accounts Email: [email protected]

    Technical Support Email: [email protected]

    Casino Rules Email: [email protected]

    Credit Limits Email: [email protected]

    Guest Player Support Email: [email protected]

    Promotions and Competitions Email: [email protected]

    Netherlands (Free Phone) Telephone: 0800-022-4147

    United Kingdom (Free Phone) Telephone: +44 800-7314292

    Israel (Free Phone) Telephone: 1-800-945-1603

    Hong Kong (Free Phone) Telephone: 800-90-1710

    Italy (Free Phone) Telephone: 800-871-918

    Canada (Free Phone) Telephone: 1-866-509-1827

    Japan (Free Phone) Telephone: 0044-22-27-2102

    France (Free Phone) Telephone: 0-800-90-1998

    Korea (Free Phone) Telephone: 00798-271-001

    Germany (Free Phone) Telephone: 0800-181-5879

    Portugal (Free Phone) Telephone: 800-827-003

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Roxy Palace Casino Reviews by Players

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Sammy32 1 review
United Kingdom
Reviewed on September 17, 2020

LIKED

Not much positive things to say about this casino As they are not an honest site nor do they honour player wins. The only good thing I can say is I won loads of money - but never saw any of the money.

DISLIKED

This is the worst casino online site to use, they are rude, disgusting and are not honest nor do they honour your winnings. I played on this site and did not realise they are a sister company to a site I removed myself from years ago. I played on this site unknowingly and won £1600 however they refused to pay me my winnings and in fact stated they have refunded me back my deposits which of course was wayyyy less then the amount I won. I spoke to some on live chat who told me I would be paid my winnings and have screen shots of saying this. However the next day I contacted again as my winnings was not showing on the withdrawal history. I was then told I had to submit ID documents which I did. After doing that I was blocked I then called in & was told (ONLY THEN MIGHT I ADD) that I was blocked on a sister site therefore I’m blocked here. They said I was not entitled to my winnings however the night before & the next day I was not told this at all (when speaking to a member of their team the guy never once said anything like that in fact he told me he can see the withdrawal transaction and I’ll be paid that within 2-5 days once it’s processed.)

I am still trying to resolve this, I was told they have raised this to the dispute managers & but of course no response I tried emailing again to see if there’s an update & nothing back as excepted from a dodgy site.

They don’t honour player wins and make you feel like so low. Do yourself a favour and don’t waste your time with this casino.
enschede 6 reviews
Netherlands
Message
Reviewed on February 14, 2019

LIKED

Good portion of games, since a little time they also have some BTG slots, wich are my favourites.

DISLIKED

Super slow withdrawal times, first they ask you for documents i've already send them a few months ago. And after that you have to wait 4 days and still waiting. There is no clear communication.. I had to ask live support why my withdrawal wasn't processed yet to get to know I have to send the documents again. Don't play here if you want quick withdrawals as they should be in 2019. This site is 10 years behind in time.
volendam101 12 reviews
Netherlands
Message
Reviewed on November 2, 2016

LIKED

Not much to say about Microgaming slots. Like them or don't like them. Nothing wrong with Microgaming.

DISLIKED

The withdraw system.
48 hours pending, this is old fashioned and only there to get you gambling again your profits. If you have a new account, only after these 48 hrs they start to ask for your identification docs, delaying a bit more.

And yes they finally pay your withdraw, only a slight problem there for dutch players. If you happened to be one of them, paid your first deposit via Ideal, directly from your bank account, Roxy does not offer same method for paying out your withdraw. This means a bank wire fee of 16 euros, up to a 500 euro withdraw.... So, ask for your profit of lets say 100 euro, fee will be 16 euro. Would like to call it almost criminal, but ok, its mentioned in their tc´s..

To my opinion, this will not hold, so many multi software offering gambling sites nowadays which pay you within 1 or 2 hours.

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Roxy Palace Casino bonuses

Roxy Palace Casino Complaints

  • 8 of 12 resolved
  • 2 days avg response
  • 2 weeks avg complaint life
  • 684 USD avg amount

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