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Mermaid's Palace

Average Complaint Response Time: 3 days
Average Complaint Response Time: 3 days

Mermaid's Palace Review

  • Available in downloadable, instant-play, and mobile formats
  • Large selection of slots, table games, and video pokers in an elegant interface
  • 24/7 support provided via live chat, North American toll-free phone, or email
  • Secured with SSL encryption
  • Proven fair by iTech Labs
  • Unavailable to residents of Israel, Poland, or South Africa
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General info & Latest Promos
Website http://www.mermaidspalacecasino.com
Established 2013
Owner Xingu Ventures N.V.
Casino Promotion

Mermaid's Palace Casino is an online casino with a magical underwater theme. It features the full line of games from Saucify (BetOnSoft) and is available via Windows download, Mac download, or instant-play. Many of its games are even compatible with smartphones and tablets. Mermaid's Palace Casino is licensed by the jurisdiction of Curacao.

Restricted Countries

Mermaid's Palace Casino cannot accept players who live in Israel, Poland, or South Africa. Residents of all other countries are welcome as long as online gambling is not prohibited by their country's laws.


Mermaid's Palace Casino is home to a host of BetOnSoft games, from innovative five-reel video slots to table games and video pokers. Some of its hottest video slot titles include Bucksy Malone slot, Age of Spartans slot, Cash Puppy slot, Mermaid Serenade slot, and Legends of Greece slot. A few classic slots are also available.

The selection of table games at Mermaid's Palace Casino is impressive. Players can choose from several blackjack variants including Vegas Strip, Atlantic City, and European. The site also features numerous American and European Roulette games, as well as Baccarat, Craps, Three Card Poker, and more.

Mermaid's Palace Casino has one of the best video poker assortments around. Players can choose from single-hand and multi-hand denominations of games like Jacks or Better, Deuces Wild, Bonus Poker Deluxe, Deuces & Joker, Aces & Faces, Triple Double Bonus, and even progressive Rocket Jacks.

Mobile Gaming

Mermaid's Palace Casino gives players the opportunity to play some of their favorite games on the go. Players can simply visit the site on their mobile devices to be redirected to the mobile website. Players can then log in with their Mermaid's Palace Casino account details or register if they have not signed up before.


We are very satisfied with the level of customer service Mermaid's Palace Casino provides. Players can count on having someone available 24/7 to answer questions or resolve issues. The fastest method of contact is usually live chat, which can be found in the casino website or in the lobby. Alternatively, players can call the casino using its toll-free North American number, or send the casino an email to get a reply by the next day.

Security and Fairness

Mermaid's Palace Casino takes player safety seriously, which is why they have implemented SSL encryption. This technology keeps cyberthieves from being able to steal sensitive data like passwords and credit card numbers. The site also uses anti-fraud measures and a privacy policy to protect player identities.

The BetOnSoft platform used by Mermaid's Palace Casino is continually audited for fairness by iTech Labs. Players are invited to review the most recent audit report by clicking on the "iTech Labs" seal located at the bottom of the Mermaid's Palace Casino website.


Casino details
More Casino Details More details
  • Restricted Countries

    • Asia
    • Australia [1]
      • New South Wales
    • Estonia
    • Germany [1]
      • Schleswig-Holstein
    • Israel
    • Italy
    • Poland
    • Puerto Rico
    • South Africa
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

  • Manual Flushing

  • Currencies

  • Languages

  • Licences

  • Company

  • Established

  • Live Chat

  • Contact

    Support Mail Email: [email protected]

    Support Phone Toll Free Telephone: 855-363-1742

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Mermaid's Palace Reviews by Players


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zerooo 742 reviews
Reviewed on May 31, 2015


The reason why I join Mermaid's Palace casino is because of their no deposit bonus offers. When I was looking for no deposit bonus and free spins I notice that this casino offer a lot of free spins so I wanted to try out. Games at this casino are powered by BetOnSoft software.

I download their software and in the cashier I used code for free spins. Free spins are usually paid on all lines at 0.01 coins, but at this casino is active only 1 payline. I tried a few bonus code for free spins, but from all of them I didn't get more than 2$. I think I tried at least 5 bonus code for free spins and after I couldn't managed to beat the wager of bonus I close casino software.

Next day I receive on email bonus code for more free spins, so I used the code. I received 45 free spins on 5 active paylines at 0,01 coins. From these I received 3$, counted as bonus. I started to play Rise of Spartans game. That day I had luck so I managed to get my balance up to 15$. I changed game and started to play Big Game. I like that game from BetOnSoft software. I received some free spins in this game, so my balance increased up to 40. I played a lot of time on it and I finished at 60$. I tried to withdraw, but I saw that the minimum withdraw is set to 100€. So I had to play more. I changed game one more time and I tried Tails of New York.

Well... that day was awesome. I was really lucky. In the last game I received plenty on bonus games, at least 4 times. My balance was around 100€, so I wanted to withdraw. In order to do that, I had to deposit first. So I deposit 20€ from Skrill and later I requested withdrawal.

I need to send them all requested documents. I send them all requested, well I didn't have bill on my name for electric, so I send them bank statement. I opened complain here, because it took them over 3 month to verified my account and paid me. After all that luck I had, I was disappointed because they need so much time for payment. So after this verification and payment process at this casino, I’m sure I will not deposit here.
Reviewed on October 8, 2014


Nothing at all


I am bombarded with several emails per day. Free spins etc.......I finally have in and logged into dormant account I totally forgot about. Their free spins are 1 line of 30? The games are deplorable. I don't understand how people can deposit on a site like this.
Chat people are living in lala land. I asked a question on e and all she wanted was to raise a bonus???? Been there done that with 888.

Never deposited and never will...
blondie 1352 reviews
Reviewed on July 31, 2014


There wasn't any specific reason why I joined Mermaid's Palace casino, I simply loved the name of it and it didn't have a bad rank on askgamblers. It's based on betonsoft software and I don't have anything bad against them.

I played there once recently and made a 20€ deposit. I mostly played only slots. My favorites were Minted Sevens slot. It is very similar to 7's and stripes slots, well, the look of it. This slot gave me good winnings, better than other casinos with similar slots and that is surprising because it has only 3 reels.

I also played Sweet Success, it is a great 50 payline slot.I played it for a long time and almost every second spin gave me winnings but unfortunately within lots of spins the biggest winning was less than 1€ and I couldn't free spins (all the time I got only 1 free spins or 1 wild symbols feature so it didn't mean anything).

I guess my favorite game was Gems and Jewels. I think I've played it somewhere before but this game gave me the biggest winnings than the previous ones, because it has both multiplier features and free spins. Each spin, and I'm serious, gave me winnings. mostly the amount of double my bet until I hit free spins feature and received 10 free spins from which only few were empty.

As a fan of table games, I took a look at Mermaid's Palace table game offers. I played European Blackjack. Well, I have to say that table games I would rather play in another casino, maybe because I'm just used to the design that Playtech and NetEnt has.

Overall I liked this casino and I think I will deposit there again. I think it is trustful because later I made a withdrawal and it was in my ewallet the next day and I didn't have any technical or other problems with this casino, the games loaded quickly and I was pleased. The design of the games is simple but cool and in this case the simple-the better works. I recommend Mermaid's palace.

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