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Mermaid's Palace - Won't pay or give any news

Complaint Info
Disputed casino Mermaid's Palace
Reason Delayed payment
Amount $ 6000
Posted on July 11, 2015

I asked for a withdrawal on january 4th. The documents were sent and are completed (l received a confirmation email on january 16th.

The withdrawal is still pending and i asked almost everyday for updates on my account via chat support or phone call. They keep telling me that they're forwarding my concern to the accounts team and they'll contact me for updates...

As of today, I don't know what's going on nor when will I get paid.

The chat support is the same as Atlantis Gold's

Posted on July 3, 2015

This complaint has been reopened as per Mermaid's Palace request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

We have been informed by the casino management that your payment was successfully processed. Please confirm.

Posted on July 7, 2015

Dear @raboc,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on July 11, 2015

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of Mermaid's Palace where it is clearly displayed that player has been paid in full. 

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed.

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