Complaint #3 Mermaid's Palace

Mermaid's Palace Casino - Withdrawing problems

By Ivan Č.

11 years ago

Message on forum

i won on mermaids palace casino on free tournament some 10 dollars. wagering demand was 100x of that money. i wagered that and i they said that i can withdraw my 140 dollars i was left with. i withdraw it. then here comes the problems, they nedded my id card,my credit card copy , utility bill and some statement that they send me. i call them and told them that phone bills electricity bills are on my fathers name because i live in his house and they said to me that i need to send them a bill on my fathers name with my adress seen and my bank statement. so i send them my credit card copy my id card copy ma fathers phone bill i even send my car insurance bill on my name with my adrees i send them also few bank statements that bank sends me every month about my income and expanditure. it take ten mails of course and few pfone conversation with them to send them this. after i send completely everything that i possibly have in my couse 20 days ago nobody wont answer to my mails and wont call me to my cell phone. what should i do? if this is not enough things to confirm my identity then this casino ir really rediculus.

Disputed Casino Mermaid's Palace

Reason Verification issues

Amount $140

Discussion

ivan.ceko.7

• Croatia

11 years ago

yust to inform you my money is on my skrill account everything is ok. thank you askgamblers.com.

ivan.ceko.7

• Croatia

11 years ago

i withdrawing to skrill what would happen if i want it like bank card it should at least 30 days nafter aproved i think this is very very slow after 3 months waiting

ivan.ceko.7

• Croatia

11 years ago

Dear Ivan,

Please note that once approved it will take 5 to 7 business days for request to be sent for payment then another 5 to 7 business day for payment processing.

Regards,
Margaret Brant
Accounts Analyst

Mermaid's Palace

• Representative

11 years ago

Hi, accounts team have sent you an email regarding your request. Please do check it out. As mentioned previously, any further communications will be made through email. Thanks!

Mermaid's Palace Complaint Stats

Resolved 7 / 10

Avg. Amount $1,657

Avg. Complaint Duration 7 days

Avg. Response Time 3 days

Mermaid's Palace Complaints

See all complaints for this casino

No payment after 2 months

I have win 9000 euros in Monarchs Casino and received 6000 euros.Monarchs is now disappeared and accounts are the same with Mermaids or Treasure Island.You can see that in the attachs files where the person on the chat say that it is possible to see my account.So my complaint is again this casino group who dont want to pay me the 3000 euros on my account.

Unresolved

€3,000

My withdrawal has been ridiculous delayed

I submitted my withdrawal on 12/4/2015 for $2119. Received an email from David steel account verification and security person having me send my card info, photo ID, utility bill and was told that it has been sent to be processed. Here we are 11 days later and it's still pending. Didn't use a bonus. They sure will take a deposit quickly but don't seem to want to give me my money. Instead I get the run around and haven't received an email. So I am emailing this David steel every single day, I am entitled to the money I won and have waited the 7-10 days to have it applied to my card nevermind to be out of pending status. I want my money today.

Unresolved

$2,119

Troubles withdrawing my money

said my withdraw was approved still no money put in my account . withdraw was $2000 attached is email regarding communication with casino. I didnt even use a bonus code.

Unresolved

$2,000

Mermaid's Palace still not paying

I put a withdrawal request in on 3/15/2015. I sent all required documents and a telephone verification. I am only ever told that my documents have been sent to another department for processing.

Resolved

$1,000

Still waiting for my withdrawal

Hi I have a withdrawal since april 1 2015 I sent all documents . I recieved an email stating all document were excepted on april 9th. Its now april 20th Ive sent emails asking why they havnt processed the withdrawl and Im just getting no answer other than they will let me know when this will happen . I dont mind waiting if I had an explanaition but this is past a reasonable time. I just hope this is a legit casino. I play at Genesy Club and never had a problem ?

Resolved

$1,009

Mermaid's Palace Casino - Withdrawal problem

i won 100 €. later i deposit 20€ via skrill and i requested withdrawl to skrill for amount 120€.. then here comes the problems. they needed my id card,my credit card copy , utility bill and some statement that they send me. i send them everything. later i send them bill of electric on father name because i live in his house. i also have phone verification. i send them 20 mails. every time when i ask about this get answer that they coordinating with processors. i think i have send them enough proof. I requested withdrawl on 7.2.. So in few days will be almost a month and still nothing?? really?

Resolved

€120

Withdrawal issues

I invested $450 into the casino which was immediately taken out of my bank account and then I turned around and won $1527 with a bonus. Yes i met the requirements for the bonus and yes i'm a USA player and it is not illegal in the state of MO. So they sent me a request for five pieces of identification which i did send and now they don't respond back to me or answer the phone when I call. I'm extremely agitated about this and need to know what to do.

Resolved

$450

Delaying withdrawal and not responding at all

Hello , facing worst support system with the mermaid palace casino and this is the first time i hv seen casino like this. I opened up a/c with casino on 31st Oct'14 I am from India for ref. they accepted my deposits also on 3rd Nov'14 i won and withdraw a sum of $1000 from the casino and sent all relevant docs to the casino required in terms & condition. But now no body responding to my mail and in live chat they are telling me that the casino is not available in my region and perhaps they blocked me also from further deposits . Feels like cheated . am i gonna get my money back will be glad if someone look into the matter.

Resolved

$405

Won't pay or give any news

I asked for a withdrawal on january 4th. The documents were sent and are completed (l received a confirmation email on january 16th.

The withdrawal is still pending and i asked almost everyday for updates on my account via chat support or phone call. They keep telling me that they're forwarding my concern to the accounts team and they'll contact me for updates...

As of today, I don't know what's going on nor when will I get paid.

The chat support is the same as Atlantis Gold's

Resolved

$6,000