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Blacklisted

Jupiter Club Casino is a brand operated under the Grand Prive Affiliates program, a program that has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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Jupiter Club Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 12 reviews
6.6/10
12 reviews
Complaint Response 2 complaints
6 days avg. 2 complaints
What we like
  • Support available 24/7 through live chat, toll-free phone, or email
  • Protected with 128-bit SSL encryption
  • Numerous leading suppliers on offer
  • Games proven fair
What we don’t like
  • Table game selection somewhat limited
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Jupiter Club Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.jupiterclub.com/
Established
2001
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino

Jupiter Club is a chic online casino, powered by several platforms including Saucify (BetOnSoft), Betsoft, Rival, and Genii. The casino offers players a wide variety of games in a convenient and fun environment. The company is licensed in the jurisdiction of Curacao. 

Restricted Countries and Territories

Opening an account at Jupiter Club Casino comes with some limitations. The list of the restricted countries includes but is not limited to Australia, Curacao, France, Germany, Hungary, Netherlands, South Africa, United Kingdom, United States, and Switzerland.

Mobile Gaming

The casino is also available on the go from virtually any mobile, smartphone or tablet device. Players can log on from their mobile device wherever they may be by simply loading up the casino through a compatible mobile browser.

Security and Fairness

The security standards employed by Jupiter Club are the same ones used in banking institutions around the world. They safeguard players' data with 128-bit SSL encryption. This stops anyone from being able to read personal information as it goes from players' computer to the Jupiter Club servers. Of course, the servers themselves also use top-of-the-line technologies to prevent unauthorized access.

All of the games have been tested by independent audits so players can rest assured all games are proven fair.

StallCation

Complaints

Read the complaints other players have left for Jupiter Club Casino. Learn more about complaints.

Show all complaints
Jupiter Club Casino Refusing to process my withdrawal 520 euro!!!!
On 5th June I had created a account with Jupiter Club Casino and had claimed a 20 euro free chips which had 45X play through requirements. I had played long time with that free chips and had managed to win 100 euro and then requested to withdraw. I really enjoyed that day to play and felt lucky day of mine. So, I had deposited 20 euro and had claimed standard 100% match deposit bonus which contained 40X play through requirements. Well, I really enjoyed that day to play made me lucky more and lucks gave me to made request withdraw 420 euro further. So, I had reversed my previous withdrawal request 100 euro and then requested 520 withdrawal together. All evidences/records has been attached with this complaint page for review. But on 9th of June Steven from support informed me that my winnings has been forfeited due to made duplicate accounts and had claimed welcome bonus twice which is completely wrong. I had never created any account with Bet Jupiter Club Casino,so how come I had duplicate accounts with them!! Steven then informed me that I had duplicate account with Bella Vegas Casino and already had claimed welcome free bonus chip of 20 euro. Then I tried to make him understand that my previous account with Bella Vegas Casino had been closed before create the new one as per my request due to wrong email address. So, I had created my new account with correct email address after informed support who gave me the permission to create new one. All conversations had been recorded if you want to review make everything clear. I also told him I was not aware that Jupiter Club Casino is the sister casino of Bella Vegas Casino and and requested to process 420 euro only instead of 520 euro where 100 euro came from free chips and 420 euro came from my deposit along with 100% deposit bonus. Long time that day Steven kept me hold for checking the play check history also told me to check on behalf of me. After checking almost 30 minutes he did n't get any reason to forfeited my winnings then He requested to send email to higher management. So, I emailed them with brief explanations that I had genuine intentions to play after deposits and if they don't process 100 euro which managed to win from free chip then I have no problem because I understood welcome bonus can be claim once into one account with their casinos. So, I requested to send them 420 euro winnings which I had managed to withdrew after deposit and deposit bonus after met 40X playthrough. Yesterday, I got a feedback from them which I like to post here: Hi Fetalur Liam here from Jupiter Club and I do hope this email finds you well. We are truly sorry that you feel this way Fetalur but the terms of the casino are clear - any winnings from a free money bonus or winnings after the claim of numerous bonus claims, which is the case on your account, can be voided at the discretion of the casino. If you would like to see the record to which we refer in order to make these decisions, please refer you to "PlayBack" option which can be found under your "My Account" option when you're logged into the casino. Don't forget you can also claim 2 X 80% matches using the code "TUESDAYS" - awesome time to play today! Kind Regards Liam Robinson Grand Prive Casino Host Now,I am under stress and frustrations how come they refusing to pay my fair and squire winnings of 420 euro!! If they don't process my winnings then why should deposit there for play? We play into casino for gamble which means risk related. In my case I won some only 420 euro. Please Dear ASKGAMBLERS, help me from these trouble with them if you can where they completely unable to understand the facts or not willing to pay winnings to depositor player.
staus Unresolved
€520

Complaint Statistics

Resolved 1
Avg. Amount $ 276
Avg. Complaint Duration 8 days
Avg. Response Time 6 days

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Player rating
6.6/10 12 reviews

Top reviews from our players

I like playing at JUPITER CLUB the games are great and exciting would like to keep playing at JUPITER CLUB but don't think i should. Do to the fact that just finding out that players from my country is not accepted but are allowed to register. Hmmmm!

I do not like that in the casino review ASKGAMBLERS it stats that in my country (US)players are not accepted but Jupiter Club has allowed me to register and play. That makes me wonder when I had a win my withdrawal request was denied they say because i had accepted to many free bounuses. However the free bonuse are sent to me by email daily. Why do they allow player to continue accepting bonuses everyday of course if a player does not win and are being offered another free bonus on the very next day SURE that player is going to accept it.
I need to know if my country is not accepted WHY did JUPITER CLUB allow me to register? Especially if im not able to withdrawal any winnings

Friendly and well informed staff, varied bonuses and promotions and great games are a few things I like about Jupiter Club Casino. I have played there several years claiming promotions without incident.

I would like the rewards to have lower point value. I.E. Instead of 2000 points to claim 10 I would rather it be 1000 or less.

Jupiter Club Casino is another online casino where I registered just because I wanted to claim some no deposit bonus. I found offer for 7$ no deposit bonus which has wagering of x45 bonus and max cash out of 150$.

This casino is powered by Saucify (BetOnSoft) software provider. I had some good luck on those games before. Once I made cash out around 100$ from spins which were without any deposit needed, but at other casino not at this one. I was hoping to get similar results here, but at the end this did not happen.

I was playing for some time. At the start I raised my balance a little bit, I was changing games all the time. The last game which I played was Tails of New York. I received two bonus games there, but both paid me poor; later I raise a little bit my bet and at the end I lost the bonus money.

Otherwise I think this is good online casino which offer this kind of games. Jupiter Club Casino has nice promotions too. You can find many different bonus offers here. Maybe I will claim some deposit bonuses in near future, but I just do not know for sure yet.

When I played here I did not have any problems. All works fine, the also offer live chat support which is great. Every casino should have this kind of support because you can solve your problems within' some minutes.
I will rate Jupiter Club Casino with 7 out of 10 possible stars. I enjoy while I was playing here.

The only thing which I do not like is – 24 to 72 hours pending period and withdrawal time to e-wallets. 3 to 5 days is too much. And because of this timeframe I do not think I will play here with my own money.

Good casino, great bonuses, nice customer service. If you are looking for a good online casino then this is it. They will call you while you play and offer you more bonuses.

Don't have anything to say bad about this casino. I haven't cashed out yet but we will have to see how that goes.

Inactive user
7/10

I came across free chip promo for Jupiter Club Casino several months ago. Along with casino Grand Bay, Lake PalaceRoadhouse Reels, Big Dollar and Bella Vegas Casino belong to Grand Prive Group. I love to claim free chip offer but I can't tell if I ever cleared the wager and cashout in saucify powered casino.

The front page is so pink with glittering disco ball in the top left corner which should represent the planet Jupiter I guess. I found on google that RTP for this casino is 97 percent. I was surprised many times when it comes to live support and my question about RTP, many operator had no clue what am I talking about and I really wish to know why is that because that term and RTP as the fact is very important for one casino and stuff should know what does it mean, that would be min.knowledge when it comes to RTP in my opinion.This means that it is very important to educate your staff.

Bonus was actually 10 free spins for Reels of Rock video slot, 5 reels and 9 paylines. Visually I liked this game and if you play this game, you could get the feeling like your on rock concert and on the stage everything is ready to start the fun. All of the symbols in this game are associated with crazy 70s. This game could be very fun for rock fans.I didn't have much luck nor I won something from free spins. I found Digging for Dinosaurs game very interesting and I am looking forward to play it for real money. I liked the Wings of Fire slot also with dinosaurs which could be found in Mission2Game Casino. If you are wondering would I make a deposit in this casino, my answer is yes, but only after I try all of the NetEnet and Microgaming casinos.

I was a bit weary to try this casino. I had heard negative feedback about it on a few different forums but once I started playing I found that it ran quite smoothly. I didn't have any trouble with the game play or with money so I'm more than satisfied with it.

This week I joined Jupiter Club casino. I wanted to take their Free spins offer, so I went to their flash play casino. Since they are owned by Grand Prive affiliate and I am a member at their sister casino, I didn't have to sign up, I just activated my profile, using the email I had registered at Grand Prive.

I went to cashier to redeem the bonus, entered the code and saw that I couldn't get it and I couldn't understand why,so I contacted the live chat. Chat person John was available right away. He instructed me that the reason I couldn't get it was because quote: "The offer is unfortunately not available as it is through a specific affiliate for this reason can we only have a look at offering you the current first deposit match bonus on your account" And I still didn't understand, what was the problem. I didn't want to take their match up bonus, because this casino has Saucify(Betonsoft) software and I think I wouldn't be able to wager it, so I went with a minimum deposit of 20 euro. I would have preferred a lower minimum deposit amount, though.

Money was there in a minute and I started to play Double Trouble. It is a new slot with 9 lines. I placed 0.45eur bets per spin and very fast lost half of my balance with it. I didn't manage to get free spins or bonus game, my only winning was 2 or 3 wilds that gave me 1 euro win. Then I switched to Video Poker- Deuces Wild. I think all of the odds were against me because even though it I usually am successful in it. I placed 0.50eur bets each time, and even when I won something, I chose gamble option and lost. Took me 20 minutes to get bust.

Overall, the time I spent at Jupiter Club casino was descent, but I know for sure I won't make another deposit there. I don't like the games they have that much, the support with whom I had conversation seemed ignorant and uninterested, so I just didn't feel welcomed there. Besides, the games and lobby took forever to load.

I only felt compelled to share my experiences from dealing with the wonderful customer support I received from Jupiter Club- a Bet On Soft casino, part of the Grand Prive Group and dealing with other Bet On Soft groups who treat you like a piece of crap and who you quickly lose your money with.

Jupiter Club Casino was my second casino to ever play when I first started playing on line. Ok, so I didn't win, I lost on every deposit. But I can certainly say that they value their players as if you are the only player they have. I got the feeling that they actually wanted me to win. I do not get that feeling from a lot of other BOS groups.

JP/GP offer great comp spins and are always so pleasant to deal with! Which definitely makes losing a far 'better' experience. I honestly don't think I've ever gotten such great treatment / customer service anywhere. Not only that, I had a good run even though I lost. These guys are a class act in my eyes!

Jupiter Club Casino is Bet On Soft Casino which is part of the Grand Prive Group.
All Bet On Soft Casinos was one of my favorites, well before I start playing Netent casinos, which now I switched the place Bet on soft are number 2.

So the first deposit I ever made of those type of casinos was Treasure island, Big Dollar and because I was searching for new Bet on soft casino I found this one and I decided to deposit there.

I knew that in the past they had problems with the late cashouts but saw they are solved and asked some people who has constantly deposited money there and withdraw from them then I was sure I can make a deposit.
So the first deposit I made there was 25$ which is the minimum also they were having match deposit bonus 100% but the wagering is really big time, I decided only to play with my money.

So like always I did play my favorite game there Age of Spartans.
I managed to raise my balance from 25$ to 87 $ which for beginning it was great I guess.
So then I changed the slot game and tried to play Perfect date slot although there I lost and there I went with my old palls Age of Spartans which in the end I lost it all.

What I like about this group of casinos is that after your deposit you are allowed to use 1 free chip from them, well free spins, depends on what game they will give you.
I talked to chat support and I can tell you that they are ok but they can be more pleasant with their costumers so I am not pleased with them that much.

So they gave me 25 free spins on Captain Shockwave Slot which I don't like that much neither. Had luck on that game so from the free spins I won 7 $ only .
I spent that sum very fast on Big Game slot.
After that I did receive free spins from them for my birthday but also never managed to make some money from them so never withdraw money from there.

I will rate them 7/10 just because I like Bet on Soft games.

The Jupiter Casino Club is the one of very alluring casino that I engaged since I played some of the Grand Prive Group Casino. As the AskGamblers overture an exclusive bonus to the new player here at Jupiter Club Casino the good thing is the bonus is a free spin deposit bonus! The first deposit bonus is not included, please bear in mind that the first deposit bonus is not included so the package bonus would be 75% of your first deposit plus the bonus worth 25 free spins.

I didn't anticipate that moment instead I rapidly registered via AskGambler affiliate, be careful because if you don't the link you can't get the bonus because the code is there, then deposited some money the code are AGJCM and AGJCFS for free spin after you deposit. Getting the promotion is easy just follow the sequence. After i got it I played slot games and poker but not the three card poker because it's forbidden to play while your wagering.

Few days after playing the bonus and meet the qualification 40 times the bonus I asked the representative if I must pass id and documents to withdraw and said that I need so I passed it to the email that he/she gave. The verification is very fast and I process the withdrawal fast, after I got the money I deposited again and played. I also got some match bonus but I didn't expect what happened next.
It's Friday and I'm innocently playing suddenly when I got one of their promotion worth $50. The message said that I got their Friday promotion and I was very lucky because they only gave it to 10 lucky players!
I was very happy at that time and very thankful I've continued playing after that. Also their low fee tournament is very entertaining, I sometimes join in when the slot tournament is available.

I rated this casino 9/10 !!!

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