Ag Awards

Jupiter Club Casino had refused to pay my winning 200 euro!!!!

Complaint Info
Disputed casino Jupiter Club Casino
Reason Declined payment
Posted on December 11, 2014

I had joined with bet jupiter casino last month and continued playing after several deposits with their group. 3 weeks ago I won 200 euro and requested withdraw. But they had refused to pay my little winning 200 euro and had sent me back my last deposit 20 euro into my neteller card. More over they closed my all accounts without any valid explanation. What should I do? Please help me if you can.

Posted on July 24, 2014

Dear @molisa ,
Any update considering your complaint?

Posted on December 4, 2014

The complaint has been reopened upon casino management's request and we would like to give it one last try for a successful resolution.

Posted on December 8, 2014

It was found upon standard review of the withdrawal that the player was in breach of two of our terms and condition, those being:
a) General Terms and Conditions point 3: Participation. Bangladesh is a disallowed country.
b) Promotional Terms and Conditions section 1 point 6: “Each individual player is entitled to one (1) account only. Winnings will only be paid to players having one account. In cases where a player has more than one account, winnings will be VOID.”
The player is linked to 6 other accounts by one or both password and IP address.

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