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Blacklisted

Jupiter Club Casino is a brand operated under the Grand Prive Affiliates program, a program that has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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Jupiter Club Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 12 reviews
6.6/10
12 reviews
Complaint Response 2 complaints
6 days avg. 2 complaints
What we like
  • Support available 24/7 through live chat, toll-free phone, or email
  • Protected with 128-bit SSL encryption
  • Numerous leading suppliers on offer
  • Games proven fair
What we don’t like
  • Table game selection somewhat limited
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Jupiter Club Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.jupiterclub.com/
Established
2001
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino

Jupiter Club is a chic online casino, powered by several platforms including Saucify (BetOnSoft), Betsoft, Rival, and Genii. The casino offers players a wide variety of games in a convenient and fun environment. The company is licensed in the jurisdiction of Curacao. 

Restricted Countries and Territories

Opening an account at Jupiter Club Casino comes with some limitations. The list of the restricted countries includes but is not limited to Australia, Curacao, France, Germany, Hungary, Netherlands, South Africa, United Kingdom, United States, and Switzerland.

Mobile Gaming

The casino is also available on the go from virtually any mobile, smartphone or tablet device. Players can log on from their mobile device wherever they may be by simply loading up the casino through a compatible mobile browser.

Security and Fairness

The security standards employed by Jupiter Club are the same ones used in banking institutions around the world. They safeguard players' data with 128-bit SSL encryption. This stops anyone from being able to read personal information as it goes from players' computer to the Jupiter Club servers. Of course, the servers themselves also use top-of-the-line technologies to prevent unauthorized access.

All of the games have been tested by independent audits so players can rest assured all games are proven fair.

StallCation

Complaints

Read the complaints other players have left for Jupiter Club Casino. Learn more about complaints.

Show all complaints
Jupiter Club Casino Refusing to process my withdrawal 520 euro!!!!
On 5th June I had created a account with Jupiter Club Casino and had claimed a 20 euro free chips which had 45X play through requirements. I had played long time with that free chips and had managed to win 100 euro and then requested to withdraw. I really enjoyed that day to play and felt lucky day of mine. So, I had deposited 20 euro and had claimed standard 100% match deposit bonus which contained 40X play through requirements. Well, I really enjoyed that day to play made me lucky more and lucks gave me to made request withdraw 420 euro further. So, I had reversed my previous withdrawal request 100 euro and then requested 520 withdrawal together. All evidences/records has been attached with this complaint page for review. But on 9th of June Steven from support informed me that my winnings has been forfeited due to made duplicate accounts and had claimed welcome bonus twice which is completely wrong. I had never created any account with Bet Jupiter Club Casino,so how come I had duplicate accounts with them!! Steven then informed me that I had duplicate account with Bella Vegas Casino and already had claimed welcome free bonus chip of 20 euro. Then I tried to make him understand that my previous account with Bella Vegas Casino had been closed before create the new one as per my request due to wrong email address. So, I had created my new account with correct email address after informed support who gave me the permission to create new one. All conversations had been recorded if you want to review make everything clear. I also told him I was not aware that Jupiter Club Casino is the sister casino of Bella Vegas Casino and and requested to process 420 euro only instead of 520 euro where 100 euro came from free chips and 420 euro came from my deposit along with 100% deposit bonus. Long time that day Steven kept me hold for checking the play check history also told me to check on behalf of me. After checking almost 30 minutes he did n't get any reason to forfeited my winnings then He requested to send email to higher management. So, I emailed them with brief explanations that I had genuine intentions to play after deposits and if they don't process 100 euro which managed to win from free chip then I have no problem because I understood welcome bonus can be claim once into one account with their casinos. So, I requested to send them 420 euro winnings which I had managed to withdrew after deposit and deposit bonus after met 40X playthrough. Yesterday, I got a feedback from them which I like to post here: Hi Fetalur Liam here from Jupiter Club and I do hope this email finds you well. We are truly sorry that you feel this way Fetalur but the terms of the casino are clear - any winnings from a free money bonus or winnings after the claim of numerous bonus claims, which is the case on your account, can be voided at the discretion of the casino. If you would like to see the record to which we refer in order to make these decisions, please refer you to "PlayBack" option which can be found under your "My Account" option when you're logged into the casino. Don't forget you can also claim 2 X 80% matches using the code "TUESDAYS" - awesome time to play today! Kind Regards Liam Robinson Grand Prive Casino Host Now,I am under stress and frustrations how come they refusing to pay my fair and squire winnings of 420 euro!! If they don't process my winnings then why should deposit there for play? We play into casino for gamble which means risk related. In my case I won some only 420 euro. Please Dear ASKGAMBLERS, help me from these trouble with them if you can where they completely unable to understand the facts or not willing to pay winnings to depositor player.
staus Unresolved
€520

Complaint Statistics

Resolved 1
Avg. Amount $ 276
Avg. Complaint Duration 8 days
Avg. Response Time 6 days

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Player rating
6.6/10 12 reviews

Top reviews from our players

Jupiter Club is a part of Grand prive casinos group, and this group had some very big problems with paying to players in past. But on Russian forum people say that they cashout money, and all ok.

So I deposited 25$ to them, and start playing with 50$ + 25 free spins on Bucksy Malone video slot. So, I just started with 243 ways slot- football fever. I just like slots with many lines, because there you can hit something fantastic if hit many wilds symbols.
Football fever is a very nice and beautiful slot guys. If you hit 3 scatter, you got 5 freespins, 4 scatter-10 freespins, 5 scatter-15 freespins. All freespins with x3 multiplier. Also it had feature when you hit 3 yellow cards, you should choose where to shoot in penalty, and receive some prize for it. I hit there 20$ with only 0.5$ spin. Sweet, I think. Also got there free spins few times, even 4 scatter one time. So I recommend this slot on Bet on soft, you will love it!

After it, with balance of 115$ ( yeah, I am lucky ) I decided to play my freespins. On Bucksy Malone I hit more 30$ from free spins, and just moved to another 243 ways slot- Tomahawk. There I was down to 90$, and decided to play Alladin lust (don't remember is it has this name). In it I had free spins from start, and up to 130$. I played this slot few hours, and ended my bonus with 77$. Nice, and I decided to cashout.

So I made cashout, and in 3 days they asked docs, I send, and in 4 days it was approved. My money come in 3 days after it. 10 days total, very sick :(

Jupiter Club is not very nice casino, nobody will want to wait their money for 10 days. But if for you wait 10 days for your money it's not big problem- you can try this casino.
Alexmou12 for you!

Before I go further there are some solid people on the support team for Grand Prive, actually only 3, Donovan, Jasmine, and Paul is iffy, the rest lie and manipulate with their power, take it for its worth, but here’s my VH1 the real story of Ian VS Support.

My first ever Betonsoft deposit was Big Dollar Casino, I liked the software, it was a good change to RTG, new games I had never seen. My first deposit was on November 2nd or 3rd because it was around midnight. At the time they had a promo you got 3 welcome bonuses (Match Bonuses) and then you get $20, the other reason I remember this day is because it was the last time I was at my grandparents house, my grandmother had just broken her hip, and hurt her knee, and back, she was bed stricken on a hospital bed in the family room, and she sometimes needs help getting up to get to her walker to get to the bathroom and eat, on this day my grandfather who usually helps had to go to the hospital to see if his cancer flared back up and if it was malignant or not.
I ended up depositing 3 times that day, got my matches, and then my bonus money and lost it all within a day or so but had fun. My Birthday is November 7th, so I asked support on my birthday if they have a birthday promotion for depositors, I was told no.

I keep playing there and on December 1st around 8- 9 am I got email, you are eligible for a free $20 chip during your birthday month. I w ent to support, and they said there is nothing they can do, it's December, after a back and forth to put it lightly I got 10 free spins on Bucksy Malone for 1 cent 1 coin per line, so 4.00 in free spins, no $20 chip. Now I have said this before, if a casino pisses me off, lies to me or screws me over I move on, and take action. I stopped depositing at Big Dollar for months until they teamed up with Villa Fortuna for that medals promo, coincidently I found out on chat that if I verified my phone number I’d get free spins on villa and BS Dollar casino, I ended up getting them.

That weekend I deposit at Villa Fortuna for the 1st medals promo they ran, around 1-3 days after my phone conformation and the guy who I spoke to was one of the few legit support guys over there. I hit a blue on Bucksy Malone got my 10 spins at 5 coins a spin, so 20$ in spins, then long story short I deposit the next day, blow 40$ to hit a blue on a 50 line game the fruit themed game, and the moron in support couldn’t find my medal, I ended up going through pages of playback and find him the game number. He goes ok here you go 10 free spins at tomahawk (at 1 cent a line), I was like guy do you even know what promo is going on, I want my 10 free spins 5 coins a piece at the game I got the medal, he had me on hold for about 15 minutes and goes you can keep the free spins at Tomohawk, and I've credited an additional 52 at Horns of Plenty (the fruit game lol), I was that’s fantastic thanks!! So I play my 10 spins at tomahawk and win like 1.47, and go to Horns of Plenty and saw that it was for 1 line 1 cent a piece, so Instead of getting 10 spins 50 lines 5 coins = $25 in spins I got 2.50+.52 so $3.02 in spins ( I asked him I just want what the offer is supposed to be! This guy goes it’s too late you already did the 10 spins on tomahawk.

The next day I allegedly speak to the supervisor on duty for support, and he gave me a measly 10 spins 1 coin per line another 5$ in spins. So in summary I got $4 worth of free spins, instead of my $20 chip, and instead of $25 in spins from the medals promos I get $8.02 and I go to facebook and Kindly ask Simon King ( the promo %*#$?* from Big Dollar, the one who ends every email with “Nuff Said” and says sup playas like he has listened to old 80’s rap songs and used their lyrics in his promos, stuff no one actually says, not even the people with a serious case of denial that their white say dumb phrases like that). Anyways he said he would look into it. He sends me back a message on facebook saying I got my birthday bonus on November 3rd when I first deposited, and he said support also confirmed that you verified your phone # that day.I was like “O yea what, number was that because I wasn’t home from the 2nd of nov till the 6th, I was still at my grandparents. So the “Original Offer” the first support told me, the 20$ after the 3rd deposit, was a lie to get me to deposit a 3rd time or a flat out lie period. I posted what happened to me on Facebook and it kept getting deleted off their FB site, till they banned from posting on their Facebook page, I had an old Screen name I used back when you needed to be in college and us your college email to sign up for FB, which now for probably only the 2nd time in my life makes me feel old ( I'm 24 lol), but I wanted the truth to be known to protect other from falling into that scam trap Big BS Casino has going on, that email gets banned from posting and things settle for roughly 2 weeks, than all of a sudden I got a strange email from both Big Dollar and Villa Fortuna, asking me too sign and fax in a receipt for every deposit, even ones that were over 2 months old, and taken out of my account.

So I went to chat and who else but Mark Assholestair is the one picks up. He demands that I send my Documentation on top of the receipts, (I had sent in my docs a month earlier), we go back and forth about it, meanwhile I was looking and found the conformation email, saying they had received all my docs, and the chat I had with the guy who was the only one to ever verify me over the phone, (Always keep chats especially if something seems off, or they offer you something, and lie about it) or just keep a copy of all relevant chats with support, but the best part was after him calling me a liar I showed him the email, and the chat, and he wouldn’t reply at all after that, I left the chat box up, and he didn’t have the balls to admit he was in the wrong, 2 hours later I kid you not I get an email and it says every dollar you have deposited through us will be returned but you will be banned from our casinos.This was great, except that they put you on a list, that almost all the Betonsoft Casinos see, and it blocks you from accessing your account with that same email, and unless you sign up with a new email on every site you are screwed over.

Thanks to friends and family with different I.Ps I can still play on the Grand Prive , and other Bet on soft Casinos that had no part in this, and just see me as no-go on some list, without a reason they know of. I will put this on every single review that uses that support group, and btw these Casinos both sent me a code for 50 free spins that I couldn’t use, and it started off with “we haven’t seen you in a while” a$$holes lol.

Now onto the casino itself, Jupiter Club, you can tell off the bat when you see the Icon for Jupiter Club it’s not GP’s pride and joy so to speak.The more popular sites for example Casino Grand Bay have a captains wheel on the Icon surrounded by blue like a boat in a bay, this Icon is a disco ball surrounded in purple, so unless Jupiter means Gay Pride at a Disco Club, it’s obvious they didn’t and still don’t put much of an effort into this casino.This was the last casino of the Grand Prive club of casinos, for one simple reason, I couldn’t for the first two months of trying Betonsoft software could find a No Deposit Sign up bonus for it.

Finally I found one, it wasn’t much it was 10 free spins, but this was after I was banned from most Be on soft Casinos, so I had to go to one of my friend’s house to use it. So two days later I went to his house and set It up, and for some odd reason (he never downloads casino sites) it said I was not eligible, and I was reading everyday on the particular message board who had this offer that it was working with no problems for everyone who tried it, so I asked support and she tells me it’s expired, that its last years code, it was from this year keep in min.

So I thought ok its 10 only spins but it’s the principal in it, I will get these spins and had fun doing it. My friend has one of the cooler moms, so I set up her an account, and went to support and they said “Hi how are you, how can we help you today?” I wrote back, keep in mind my name is Sue and I am in my mid 50’s when I made her site. So I say “I am having the worst week of my life, I spent 25, 25 god damn years with that bastard and he cheated on me, I walked in on my husband and he was fu***ng the neighbor, and now I am getting a divorce and I’m at my sisters and she’s a recovering alcoholic so I can’t get drunk, and all I wanted to do is blow off steam and so I downloaded your casino off www………com and used code 123410 and it says I’m not eligible, first I’m not eligible after 25 years of marriage, and now I’m not eligible for a F’n casino! I hate my life” The chat lady who is usually something that rhymes with bunt, runt, or stunt combined with a word rhyming with witch, stitch, or pitch and has such a personality she could be a word that rhymes with store, bore, floor, or row, snow, yo, or blow and wouldn’t get any customers even if she worked pro-bono lol.“She goes I’m sorry about that let me check your account details, after about ten minutes she said it's credited go to the game (the Gems game) and play”.

I did and ended up winning a whole $.72 on a 10 spins on a 50 line game, So I then played 30 hands on a classic slot at 2 cents for the one line and didn’t win once, not even a cherry or whatever symbol it was that pays x2, so I played 1 cent for 12 more spins, not once did I win.I really did not have good luck at this casino, and I have looked and since 2010 (on the site I checked) was the last time I believe that J.Club had its own ND bonus. By that I mean I’ve seen Granbay, Roadhouse, Lake Palace, and Bella all get codes that only worked on that site not a code for all GP sites. Of all the GP sites I ran the worst a person can run, on J.C , that’s me though, I got bad beats in life for 10 years without much luck sprinkled in, if you are interested in trying out J.C, AskGamblers has a cool offer of a 75% match and 25 Free Spins offer here http://www.askgamblers.com/forum/showthread.php?p=4449#post4449.Also stay tuned, this story continues into Lake Palace.
My Rating 7.3/10
Support Rating: Flip a coin/10.
-Ian

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