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Casino Moons

7.43
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

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Casino Moons review

  • Healthy amount of slots, including progressives
  • Easily accessible support, including 24/7 live chat
  • Strict 128-bit SSL encryption
  • Audited by TST
  • Few video pokers or table games
  • Website doesn't link to the TST report
General info & Latest Promos
Website http://www.casinomoons.com
Established 2008
Owner Blacknote Entertainment Group Limited Casinos
Casino Promotion Casino Moons: 200% Match Deposit Bonus

Casino Moons is an online casino with an astral environment. Experience intergalactic gameplay with TopGame software. Casino Moons has obtained a license through the jurisdiction of Costa Rica.

Games

The downloadable casino client from Casino Moons is filled to the brim with TopGame slots. The software includes a plethora of games from traditional three-reel slots to cutting edge video slots. Whether you're in the mood for a conventional Fruit slot experience or want to face the Slotstructor slot, there's plenty of fun waiting to be had at Casino Moons.

However, the variety of other types of games is limited. Table game players may only play roulette or blackjack. Although there is a total of 3 roulette variants and 2 blackjack variants, players cannot enjoy other card, dice, or casino poker games.

Casino Moons also has an entertaining keno game and a total of 4 video poker variants. They are Jacks or Better, Deuces Wild, Joker Poker, and Deuces & Joker. If you like bonus pokers or some less common varieties, you'll have to look elsewhere to get your fill.

Support

Need to get in touch with a customer support representative? Casino Moons makes this process easy. Use the live chat button within the software to get in touch with a representative at any hour of any day. If you'd prefer to contact them via e-mail, you can use one of their e-mail addresses listed on the website. Casino Moons also has a USA toll-free telephone if you prefer to get a response from a real human voice. We appreciate Casino Moons for making customer service a clear priority.

Security and Fairness

It's important to know that your personal and financial information is being kept in good hands when playing online. Casino Moons accomplishes this with its 128-bit SSL encryption protocol, which makes it impossible for hackers to read your details. Only you, top Casino Moons staff, and the billing processor will be allowed access to your data.

Players also deserve to know that they are getting a fair game wherever they play. Casino Moons uses a TST seal on their website. TST, a leading game auditor, operates to ensure the genuine randomness of online casinos. Although the seal on the Casino Moons website doesn't link to the audit (and most casinos don't), the wide use of Top Game software implies that the games are fair.

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Casino details
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  • Restricted Countries

    • Afghanistan
    • Andorra
    • Anguilla
    • Aruba
    • Asia
    • Australia [1]
      • New South Wales
    • Bermuda
    • British Indian Ocean Territory
    • British Virgin Islands
    • Burundi
    • Cambodia
    • Cayman Islands
    • Chad
    • Costa Rica
    • Curaçao
    • Czech Republic
    • Denmark
    • Eritrea
    • Falkland Islands
    • Gibraltar
    • Guinea-Bissau
    • Haiti
    • Iraq
    • Ireland
    • Israel
    • Italy
    • Montserrat
    • Myanmar [Burma]
    • Netherlands
    • North Korea
    • Pitcairn Islands
    • Romania
    • Saint Helena
    • Somalia
    • South Georgia and the South Sandwich Islands
    • Sudan
    • Syria
    • Tajikistan
    • Turkmenistan
    • Turks and Caicos Islands
    • Ukraine
    • United Kingdom
    • United States [56]
      • Guam
      • Puerto Rico
      • Alabama
      • Alaska
      • Arizona
      • Florida
      • Hawaii
      • Idaho
      • Indiana
      • Iowa
      • Kansas
      • Maine
      • Montana
      • Nevada
      • North Carolina
      • Ohio
      • Oregon
      • South Carolina
      • Texas
      • Utah
      • Vermont
      • Wyoming
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • Georgia(US)
      • Illinois
      • Kentucky
      • Louisiana
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Nebraska
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Dakota
      • Oklahoma
      • Pennsylvania
      • Rhode Island
      • South Dakota
      • Tennessee
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • District of Columbia
      • American Samoa
      • Northern Mariana Islands
      • U.S. Virgin Islands
    • Yemen
    • Zimbabwe
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

Casino Moons Reviews by Players

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Afi4wins 1610 reviews
Malaysia
Message

LIKED

Latest Update:

After 2 years of being cut off from Casino Moons, accessibility has now been restored and I am able to access the casino once again. Not that I want to rejoin the casino after closing my account about 9 years ago, it's just to let others in a similar situation to know that it is now possible to get into the casino again. As for me, nope, I will not rejoin Casino Moons, because that blanket closure is still in place, with no reasons to remove it.

Nonetheless, it is worthwhile to say that Casino Moons was one of the better casinos amongst Winward's group of casinos, at that moment in time. When I requested for a permanent closure of my account, the casino manager was very sympathetic and he tried his best to persuade me not to close the account but to continue on playing. But my rage was just too furious at that moment, so I gently refused his persuasions. None of the other casino managers even tried to persuade me...they obligingly closed my account for me! That's how much they cared for their customers! I was actually quite reluctant to close my Casino Moons account, but a blanket decision remained a blanket decision. Just too bad for Casino Moons.

Today, after revisiting the casino's website, I noticed the slight changes in the Bonus terms and T&C, but generally, the terms are still not to my liking, and the selection of games is still way behind. The more popular and established game providers are not in the list either and that would make a lot of difference to discerning players, like me. Nonetheless, TopGame casinos still have a very long way to go to catch up with the other casinos, especially where speed of payments is concerned. My past experiences ranged from 2 weeks up to over 3 months, and that is totally unacceptable by today's standards. Can TopGame casinos ever make 1-day withdrawals? Hmm...most probably unlikely, unless you are a top VIP member there, just like as with Playtech casinos and a few others too. So, wake me up when they do! Hahaha.
CASINO MOONS REPLIED ON AUGUST 16. 2017
Hello Afi4wins,

We are happy to hear that you managed to access the casino again, and sorry to hear that you do no want to give the games another try.

It would make perfect sense for any of our colleagues to offer you help with any situation that you encountered and should you revisit your decision of playing with us, we would be more than happy to look into any concern that you might have.

You also mentioned that you would like to see some other games listed on our site, send us an email and let us know what providers and types of games you prefer. We will surely look into it and see what we can do, we are continuously adding games to our portfolio as we try to cater to all our customers.


Best regards,
The Casino Moons Team
Vince P. 9 reviews
Australia
Message
Reviewed on July 13. 2017

LIKED

Nothing really, didn't have a chance to play due to not receiving my $70 chip as a no deposit sign up bonus as I was emailed.

DISLIKED

Very poor skills in customer support, I'm glad I didn't deposit a dime at this casino as I'm sure you would have a lot of trouble when it comes to cashing out.
CASINO MOONS REPLIED ON AUGUST 3. 2017
Hello,

We would like to thank you for your feedback.

Unfortunately we could not locate your account. In order to be able to provide more specific information, please be so kind as to provide us with your username and a short description of the issue, in an email to support @ casinomoons.com [typed together].

However, please note that as long as the rules stated in our Terms and Conditions are followed, every cash out process will run smoothly.

And don’t forget, our Chat Representatives are there 24 / 7 to answer all your questions.

Hope you reconsider and give our games another try,

Best regards,
The Casino Moons Team

zerooo 742 reviews
Slovenia
Message
Reviewed on March 31. 2016

LIKED

Casino Moons offer games from Parlay, Rival, Betsoft, Pragmatic Play (Topgame) and Visionary iGaming software providers. I registered at their casino a few weeks ago, I was searching for some no deposit bonuses and I found some bonus code for 25$ bonus cash, without any deposit needed. Well most of the time I play this kind of software games with bonus cash, I usually never play with my own money. The only reason is because I do not like this kind of games so much, I prefer to play others more.

After I created account the bonus cash was credited into my balance. I started to play some Betsoft games, but I did not have any big luck on them. I played around an hour before I lost all the bonus cash. When my balance increased, I raised also my bet. The only reason was because the W.R for the bonus was high, and I tried to complete wagering as soon as possible. I have to say that I do not like no deposit bonuses very much these days, because of high W.R. and after you finish you can withdrawal only small winnings. Hmmm... otherwise I had some good time playing with free cash.

I think casino moons is ok casino, but I did not see anything special about it. The website is ok, promotions ok. They could offer something which would attractive me more to play there. Well I am not really big fan of this software providers. But I believe some players are.

Afterall I will rate this casino with 6 stars. I think I will not play here again in near future with my own money. Maybe I could claim some more freebies, free bonus cash from them if they will offer me. Otherwise I don't think so.
CASINO MOONS REPLIED ON DECEMBER 20. 2016
Hello,
We would like to thank you for your review!

Please note that our site just received a makeover – we brought in lots of incredible new games, from different providers, in order for you to have a large variety to choose from.

Also, we encourage you to give the games another try and also take full advantage of your welcome package which includes, besides the $25 free sign up bonus, an amazing 500% matching deposit bonus of all your first 5 deposits.

Don’t forget to check out our Promotions page for the most awesome Tournament or just contact my colleagues on the Live Chat for personalized deals and even bonus plans!

Hope to see you back online soon,
Gwen

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