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Casino Del Rio

Average Complaint Response Time: 3 days
Average Complaint Response Time: 3 days

Casino Del Rio review

  • Massive amount of Playtech games
  • 24/7 assistance via live chat, as well as phone, email, and postal mail support
  • Protected with encryption and firewall technology
  • Certified fair by TST
  • No US players allowed
  • International number is not toll-free
  • 24/7 live chat support only available within the casino client
General info & Latest Promos
Website http://www.casinodelrio.com
Established 2003
Owner Zirconium Gaming Limited Casinos
Casino Promotion

Casino Del Rio is an online casino with a tropical flair. The casino is powered by Playtech, the world's largest online casino gaming software. They hold an online gaming license in the jurisdiction of Antigua. Due to various regulations, Casino Del Rio is unable to allow players from the US to register.

Games

Want to enjoy a large library of slot games? Casino Del Rio should be able to get you your fix. Their library of slots includes some of the world's most famous online video slots, including favourites like Iron Man 2, The Pink Panther, and Beach Life. You can also check out a number of three-reel classic games like Bermuda Triangle, Haunted House, and Rock'n Roller, as well. The variety is truly immaculate.

Casino Del Rio also impressed us with the amount of table games they have available. If you're looking for a thrill of any sort, Casino Del Rio will probably have it. Blackjack and roulette players, for instance, have a number of different variants to choose from. With other games available like casino pokers, baccarat, red dog, and even Asian-inspired entertainment options, there's plenty to enjoy.

Looking for a good game of video poker? Casino Del Rio will probably give you what you're looking for. Their video poker library is one of the most diverse in the industry, containing a whole range of variants available in single-hand and multi-hand denominations. Whether you're looking for the traditional games like Jacks or Better and Deuces Wild or crave a more eccentric gamble such as MegaJacks and 2 Ways Royal, Casino Del Rio will almost certainly be able to please you.

Support

Casino Del Rio has also done an excellent job in giving players the assistance they need when they need it. As long as you have registered an account and downloaded the casino software, you'll have access to online live chat support 24/7. If you need to ask a question without loading the casino client, or if you prefer other methods of contact, Casino Del Rio may also be reached through their toll-free UK and Canada phone numbers, as well as a dedicated email address. They even have a postal mail address should the need arise.

Security and Fairness

To ensure that no one feels unsafe when playing at Casino Del Rio, they have installed several security measures into their system. First, all information sent to the casino is protected with a secure encryption protocol that makes it impossible for anyone to read your information. Then the casino server stores it behind an enterprise-strength firewall, completely blocking outsiders from taking your data.

Game fairness is also a priority for Casino Del Rio. This is why they have posted their monthly TST audit reports directly on their website. With this report, you can get the assurance that a third party has verified that the games are fair. Since they are developed by Playtech, this is hardly a surprise.

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Casino Del Rio Reviews by Players

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jaenudin 1 review
Indonesia
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DISLIKED

This casino is obviously rouge. After deposit $50 then send all documents latter my documents updates and allow from support to ask withdraw, after withdraw my winning $250, suddenly my account locked... After received support this casino and they gave me answered patience and understanding, with all documents and proof I already reword I'm swearing this is the best rouge casino.

Even I publish this case in this forum complaints this casino wont interactive only keep silent, after that this rouge casino requested me via email that must send all documents with notary letters how silly is this this casino think cheap for notary documents is very expensive almost $500, my winning only $200, where this casino think of this maybe this casino think with bad way, that's why this is not safe site to play. Now this casino riff of my deposits $50, that's deposits I collective with hard. Boom this casino now took away my deposit too. What a nice casino !!!
NextTimeWin 375 reviews
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Reviewed on April 30. 2015

LIKED

Casino Del Rio is Playtech online casino, and from my experience this is good place with very decent promotions and bonuses, but unfortunately 'ill' of slow withdrawals also applied to this online casino.

Casino Del Rio is Playtech online casino. Nothing special here, if only the fact that when I played at this casino there even was no instant play and I always played from my PC at my desktop.

Customer support at Del Rio casino is good. I used live chat agents couple of times in different occasions, and they always were very helpful and always were online. Email support also fast, never had to wait long.

Bonuses and promotions are good and solid. Usual reload bonuses is just 25%- 100%, but wagering requirements always is decent, and also casino always give me cashable bonuses which is very important for me. Also sometimes they were even more generous and give me free chips on my account.

Withdrawals from Del Rio casinos always was paid in couple of hours after pending period ends, there is always was 4 days pending period, which is not cool of course, but there is no way to do something with that. Many times I asked customer support to process my withdrawal a bit faster, but their reply was always same- I need to wait 4 days pending period.

Overall this is decent Playtech online casino. If they can remove this 4 days awful pending- they will be one of the best Playtech casino. But even with so slow withdrawals it was pleasure to gamble at this casino. Their bonuses usual, they give me couple free chips, they always paid me only few hours after pending period ends, they was always helpful for me, and I think it is one of the best Playtech casino I ever played if I will not count 4 days pending.

DISLIKED

I do not like 4 days pending time on my withdrawals.

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