Rolla Casino

Item: Rolla Casino
Rating: 6.5
Author: Sharon D.

Rolla Casino

Sweepstakes Bonus

2000000 Gold Coins + 40 Sweeps Coins

Visit casino

T&Cs Apply

Player Rating 12 reviews

4.2/10

12 reviews

Complaint Response 7 complaints

4 days avg. 7 complaints

What we like

Low redemption options
24/7 live chat
Multiple payment methods are supported

What we don’t like

Restricted in some US states
Some redemption fees apply

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Sharon D.

Rolla Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.rolla.com

Established

2025

Company

MW SERVICES LIMITED

Affiliate Program

Rolla Casino Partners

Languages

English

Casino Type

Instant Play, Mobile

Purchasing Methods

Google Pay, Trustly, Visa, MasterCard, American Express, Apple Pay, Discover, Skrill, Bank Wire Transfer

Redemption Methods

Visa, Mastercard, Apple Pay, Google Pay, Bank Wire Transfer, American Express, Trustly, Discover, Skrill

Redemption Timeframe

1-5 days

Currencies

US dollars

Game Providers

Skywind Group, Booming Games, Hacksaw Gaming, Betsoft, Habanero, TaDa Gaming, 3 Oaks Gaming, Rogue, Popiplay, Evoplay, Atomic Slot Lab, NetGaming, Win Fast, Revolver Gaming, Ready Play Gaming, HungryBear

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Suggest an edit

General Information About Rolla Casino

Rolla Casino is a social casino, and no purchase is required. Once you join their social community, you’ll have access to a great selection of games, daily bonuses, free play, VIP rewards and more.

The casino is open to eligible US states, and you must be at least 18 years old to create an account. The casino can be played from your web browser, or you can use their mobile casino. It’s compatible with most mobile handsets.

How Does Rolla Casino Work?

There is no real money involved, and you do not need to make a purchase. You can use Gold Coins to try the games here. These are non-redeemable and are for entertainment purposes only. They cannot be exchanged for real money or prizes. You can also play in Sweep Coins mode.

There’s also a High Rolla VIP program and Rolla Rewards available. Your journey will start with 1 Star, but the more you play, the more you’ll get. Your VIP status reflects your overall activity at the casino.

Promo Codes and Offers

Once you sign up, you’ll have the option to purchase a special discount welcome package for $9.99, which will give you 1.5 million Gold Coins and 30 free Sweep Coins. You’ll also be given both Gold Coins and Sweep Coins as a reward for creating an account with no purchase necessary.

You could also claim 250,000 Gold Coins + 1 Sweep Coin free every day, for 7 days.

Payment Information and Options at Rolla Casino

If you made a redemption, the casino aims to process this within 1-5 business days for the first redemption. Subsequent redemptions can take up to three business days. You must complete the verification process before you can make a redemption. You’ll need a photo of your ID to unlock certain features, including redemption. You must submit this, along with your address details.

You can redeem as little as 50 Sweep Coins for gift cards, bank transfer or Skrill. However, the casino also supports other payment methods, including online banking, debit cards, and Apple Pay. If you use Skrill, a 2.9% processing fee applies.

Customer Support at Rolla Casino

If you need help, you can contact the casino at any time. The casino offers a 24/7 live chat feature, providing instant access to real-time assistance. You can speak with any of the friendly support agents about any questions or concerns.

If you require further assistance, you can contact the casino via email at any time. This method of support can be used for less urgent enquiries or documentation purposes.

Games at Rolla Casino

There are more than 1,600 casino games available, including some of the hottest online slots. The casino is home to more than 20 gaming providers, so you’ll have access to an extensive online slot selection. These games are sortable by provider, feature and popularity, making the user lobby as friendly as possible.

You’ll have access to more than 70 Hold & Win slots, plus 27 Hold & Spin variations. If you don’t know what to play, you can use the Random Game feature to discover new games with one click. There’s also a player chat feature. You can use the integrated chat box for a social, community-driven experience.

Rolla Casino’s Commitment to Responsible Gambling

The casino supports responsible gambling and offers helpful hints and tips on its website to promote this approach. However, if you need help to gamble responsibly, you can set Gold Coin spending limits.

You can limit how much you purchase per day, week or month. These limits can be accessed by contacting support. This can be done by email, or you can use the contact form on the ‘Account Management’ section of your account. The casino aims to activate your limits as soon as possible.

If you need to take a break, you can activate the time-out feature. The timeout periods are available for 7, 14 or 30 days. Alternatively, if you need something longer, you can opt to self-exclude. This can be activated for a minimum of 6 months. Either of these options can be requested when you contact support.

Complaints

Read the complaints other players have left for Rolla Casino. Learn more about complaints.

Show all complaints

Submit complaint

Playthrough Can Never Be Reached

On July 31st I made a deposit on Rolla.com without a bonus. I ran wagered hundreds of dollars and when I tried to redeem at 7:48am it stated I needed to play $317.08 to redeem. I continued to play several hundred more dollars and my balance is at $341.58 at 2:59pm. I go to redeem and it says that I need to play $341.58 to redeem. The playthrough never decreases it just stays at whatever my balance is so that I cannot redeem. I am fully verified and have made several deposits with no issues. I can't get ahold of a human support agent to get any kind of help.

Unresolved

Unable to type information needed

Trying to redeem winnings and upon doing so, informed I needed to do level two of verification. After uploading documents, pop up instructed that I changed my information to match my proof of address. After multiple attempts and talking with their bot, I was basically informed that I am out of luck because Rolla doesn't have a live support and nor was there a way for me to talk to Samsub.

Unresolved

I won around 215000 sc

At the end of the year, last year. I won the Rolla vault which was around 215000 sc. They immediately took it all out of my account, and then a few days later they put it back into my account, and I could start redeeming it. Rolla has only allowed me to redeem 10000 sc per day and only on business days. I received an email from them, that on January 26th, I will no longer be eligible to redeem my sc in the state of TN. I've tried asking them to manually redeem the sc to my skrill account, as ill only be able to withdraw 30000 sc by the 26th. That leaves me with over 55,000 sc that I will not be able to redeem. They seem to have no interest in responding to me. I also just got the email yesterday from Rolla that they will be leaving the state of TN, which is understandable, but to only give a 5 days notice, which is ot sufficient in my case, to even allow me to withdraw all my sc, seems criminal. I will attach screenshots on the win and the email they sent me.

Unresolved

$55,000

Issues with verification customer support and payment of winnings

Hi, I have an account with Rolla Casino, I thought it was safe to use as I've heard amazing things about WOW casino, I was about to redeem the amount I won, (7000usd) and had to verify first, I sent all my documents/ID and for some weird reason it didn't work after showing the files are accepted and it said contact support, well I contacted support, no answer, it's a 24/7 support chat, its been a couple days I've emailed them and the company that manages them. Still no response at all I just want to verify and redeem the amount i won, can you please help me.

Unresolved

$7,000

Rolla will not respond

On Sept 28, I was playing at Rolla Casino and after purchasing a coin package, I won $150.

I went to redeem my winnings, and it said I had to be verified, so I went through the verification process, and it said they couldn't verify me, so I had to contact customer service.

I tried through chat, messaging, and email, and it stated in chat that someone would contact me within 13 hrs. I waited for nothing, and I waited. I was not allowed to retry verification, and I wasn't allowed to play my SC coins. I was only allowed to play my GCs.

I read a lot of reviews online that stated Rolla was not a good casino to play at, and I also read a lot of good reviews while I waited for their customer service to get back to me.

I don't know who to contact or what to do to get them to help me complete the verification process. I know the mistake I made and why they couldn't verify me, but I've since fixed the problem and am waiting with the correct documents in hand to get verified, but no one will contact me back.

I just want to get verified so I can redeem my winnings and play some more.

I like Rolla casino and I very much enjoy playing there.

Please, someone, just contact me back so we can fix this issue.

Thanks

Unresolved

$150

Refusal to pay owed winnings without valid justification

I am filing a complaint against Rolla.com, operated by MW Services Limited (Gibraltar, company reg. no. 120828), for refusing to pay $100 USD owed to me from my account.

**Account Details:**

- Username/Email: Berchia / [email protected]

- Date Registered: 5/19/2025

- Withdrawal Request Date: 6/15/2025

- Amount Owed: $100 USD

**Summary:**

I requested a withdrawal of $100 USD from my Rolla account after fulfilling all the requirements. Rolla has failed to process this payment despite repeated follow-up emails. No valid explanation has been provided for withholding my funds.

**Attempts to Resolve:**

I have contacted Rolla support multiple times, including sending a formal payment demand on Sun, Jul 06, 2025 at 11:29 AM, but have not received a satisfactory resolution. My emails have either gone unanswered or have received generic replies without addressing the actual withdrawal issue.

**Evidence:**

- Screenshot of withdrawal request

- Emails with Rolla support (including the payment demand)

**Requested Resolution:**

I request that AskGamblers assist in compelling Rolla.com (MW Services Limited) to release the full $100 owed to me without further delay. I have complied with all site rules and fulfilled any wagering or eligibility requirements. The continued withholding of funds is unjust and unacceptable.

Thank you for your assistance in resolving this matter.

Unresolved

$100

Troubles with a withdrawal

I deposited $30 nzd at Rolla casino ( based on great rating and zero complaints!!) on 9/4/2019 and managed to get the amount to $500 with playthrough rate reached.
When I tried to withdraw later that day I was receiving an error, and finally after dealing with customer care learnt on the 10/4/2019 it was due to being unable to withdraw winnings back to my creditcard.
I must say, customer service was prompt and polite, and told me I would have to use an alternative method so I choose bankwire.
I had already uploaded some documents online, awaiting verification and managed to fill in my bank details for a bank wire of $700 nzd this morning 4/11/2019 about 5am.
I had decided to start closing many of my casino accounts and try and get my gambling under control, so I had received some feedback from casino's saying that my accounts had been closed.
Remembering I had recently opened an account with Genesis, I contacted livechat around 10am via their website to see if I could get my account closed.
William here was helpful and efficient and said it was self-exclusion I needed to do in order not to be able to gamble there or at any affiliate sites.
I asked him is "Rolla Casino" an affiliate of yours because I currently have a pending withdrawal. He answered by listing a number of casino's and did not state "Rolla Casino".
So I told him to go ahead with the self exclusion.
Later on a received an email from Genesis Casino saying my exclusion was complete and I actually sent an email of thanks at the efficiency of the process.
However, shortly after I received this email from Rolla:
Klara (Rolla.com), Apr 11, 00:48 CEST

Hi (XXXXX),
Thank you for your reply.
I can see on the account that you have applied a self-exclusion that is set permanently.
Therefore, there seems to be no further need to verify the account.

For any further questions, please do not hesitate to contact us again via chat or email.
I now wish you a good night.
Kind regards,
Klara
Customer Care

#1: I had been wanting to withdraw monies from Rolla since 9/04/2019 but couldn't
#2: I withdrew before any self-exclusion was in place. 11/04/2019 around 5am.
#3: Super- nice ( tricky) William knew I had a pending withdrawal at an "affiliate site" and blatantly deceived me into self-excluding, even though all I really wanted to do is close my account fullstop.
I am no longer able to access my accounts for records or logs, but you will 100% see through my emails and livechats, #3 is just next level shady!!
Kind thanks. Hope something can be sorted

Resolved

$700

Rolla Casino Complaint Stats

Resolved 1 / 7

Avg. Amount $8,961

Avg. Complaint Duration 4 days

Avg. Response Time 4 days

Review this casino

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Player Rating

4.2/10 ● 12 reviews

Top reviews from our players

DEMONSFLY

10 months ago

10/10

Good selection of games. I signed up to Rolla casino thru askgamblers and got the 2.5 sweepstake coins or maybe a little more they give you for signing up as a new player I'm not sure? Anyways I never made a deposit just the free sweepstakes coins I played with. I had it up to $200 sweepstake coins and should of cashed out there but it was my own fault that I kept playing till I was down to $100 sweepstake coins then cashed out. The verification to cash out was super fast!! I withdrew my winnings through skrill which I had to make a new account but easy and fast. It Saud it would take 3-5 buisness days but I withdrew on Saturday night and ha it by Tuesday morning with no issues at all so I was happy about that. All in all a great experience and would recommend 100%

The only thing that is kind of high is the cash out being minimum of $100 sweep stake coins but can cash our to a giftcard for $10 so that's kinda cool.

eiriks

6 years ago

2/10

The bonus they offer. And a wide range of games. The page looks nice. And it's easy to find slots. The positive side of my review is too short. I will write some more words

I just tried to deposit money with my usual card. Used it here before. Wasn't possible. Well, so I asked why. It was for some reason because I had used Scrill the time before and they wanted to confirm my earlier card. Ok. They told me to send them a picture of my card on the front side and the back side. So I did. Took some time. But when "Jessica" received it, they apparently didn't have time to look through it. You have to wait 24 hours to get it confirmed. A card that I had used before. Why the heck didn't they tell me that up front? No, I wasn't about to wait 24 hours. Bad service. "She" logged off when I wasn't too happy. And no, I wasn't unpleasant or anything. I have the transcript. Well. Better try somewhere else

KKKM

7 years ago

2/10

They have a good selection of games and the promotions look interesting and something I would use. They layout looks modern and fresh that is about it at the moment.

I was a member for a while but never deposited, so got a very generous 300% bonus offer that didn't credit and I spent the funds while waiting on them to reply. Most casino's I've played still credit after they wont and now my offer has expired. Also you are meant to get weekly 10% cash back on losses, guess what, none there. I've been trying to get in touch with support for hours so really my first impressions are not great if i'm honest. There are much better casino's out there!

Inactive user

7 years ago

1/10

Fast withdrawal, great cash back offers and bonuses.

I strongly agree with the last review, that Rolla casino does not protect vulnerable players (and/orplayers that cannot afford to play/deposit lots of money), as well as other casinos.

Inactive user

7 years ago

1/10

Bad protection of players. After submitting my proof of wealth it was evident I could not afford to gamble and relied on borrowing money from family and was not working at the time. Yet, after looking at my source of wealth which showed I relied on family for income, Rolla casino still let me deposit huge amounts when they should have stopped me. They also do not close account in good time if you demonstrate or show signs of a mental health problem.

ladeelana

7 years ago

8/10

Rolla is a nice looking casino and it's easy to navigate. Also it has a good variety of games. I was satisfied per total.

peetulahti

7 years ago

8/10

Very interesting casino, with great selection of providers and games! Love to play here.

mrgreen84

7 years ago

8/10

Great selection of games and providers. Nice support. Fast payouts. I'm satisfied.!!!!

katemak

7 years ago

7/10

Rolla seemed like a nice place to play so decided to give them a try.They seem interesting just because they belong to the popular MT SecureTrade Limited Casinos.

The thing I liked is the fact that there is no limit of the withdraw, so thumbs up for that Rolla. They have plenty to offer as casino game providers as Microgaming, NetEnt, Evolution Gaming, Betsoft, Nyx Interactive, Play'n GO, IGT (WagerWorks), NextGen Gaming, Quickspin, Rabcat, Edict (Merkur Gaming), Thunderkick, Big Time Gaming, Elk Studios, SG Gaming, Push Gaming, Genii, Pragmatic Play, Nolimit City, Red Tiger Gamin so plenty to choose from.

As the previous player mentioned experiencing some lag or the game has crashed, in my experience I didn't have any trouble while playing their games. As most of MT SecureTrade casinos, Rolla also have rewards for its players but for the time being didn't claim any as I didn't earn any...

As for their welcome bonus, nice one or rather average one with 100% match and a bit less wagering of X 25 but again deposit must be wagered as bonus as well. Another casino where I can't claim their bonus just because of their T&C country restrictions. About their loyalty I know they are sending some free spins to their depositors, as for their shop I might call it, while you lay you collect Rolla coins which the player can buy some free spins, bonuses ect.

My first deposit here was a total disaster. Don't know why but lately no matter in what casino I play and now I'm talking about this group of casinos the MT secure ones, it seems like their games are eating my balance and that is happening really pretty fast. Oh well I might be in some losing streak or something, as know they are decent casino. I don't know about their withdrawal time frame but certainly hope will experience that soon enough.

dills25

7 years ago

1/10

Variety of games easy to navigate but mostly games are not working.

I Joined this casino 1 week ago then I keep receiving emails from rolla casino for welcome bonus offer 100% upto £100 I have deposited £250 while depositing amount there is no welcome bonus offer like other casinos. Welcome bonus automatically added and when I contacted to customer service via live chat the guy was very rude to me and said sorry we can't do anything. After that I start playing slots but games keep crashed I mean after 20 spins games stop working I don't know why askgamblers.com given this casino 9.14 super rating this casino totally scam!!!!