Rolla Casino

Item: Rolla Casino
Rating: 9.7
Author: Sharon D.

Player Rating 12 reviews

4.2/10

12 reviews

Complaint Response 5 complaints

4 days avg. 5 complaints

What we like

Low redemption options
24/7 live chat
Multiple payment methods are supported

What we don’t like

Restricted in some US states
Some redemption fees apply

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Sharon D.

Rolla Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.rolla.com

Established

2025

Company

MW SERVICES LIMITED

Affiliate Program

Rolla Casino Partners

Languages

English

Casino Type

Instant Play, Mobile

General Information About Rolla Casino

Rolla Casino is a social casino, and no purchase is required. Once you join their social community, you’ll have access to a great selection of games, daily bonuses, free play, VIP rewards and more.

The casino is open to eligible US states, and you must be at least 18 years old to create an account. The casino can be played from your web browser, or you can use their mobile casino. It’s compatible with most mobile handsets.

How Does Rolla Casino Work?

There is no real money involved, and you do not need to make a purchase. You can use Gold Coins to try the games here. These are non-redeemable and are for entertainment purposes only. They cannot be exchanged for real money or prizes. You can also play in Sweep Coins mode.

There’s also a High Rolla VIP program and Rolla Rewards available. Your journey will start with 1 Star, but the more you play, the more you’ll get. Your VIP status reflects your overall activity at the casino.

Promo Codes and Offers

Once you sign up, you’ll have the option to purchase a special discount welcome package for $9.99, which will give you 1.5 million Gold Coins and 30 free Sweep Coins. You’ll also be given both Gold Coins and Sweep Coins as a reward for creating an account with no purchase necessary.

You could also claim 250,000 Gold Coins + 1 Sweep Coin free every day, for 7 days.

Purchasing Methods

Google Pay, Trustly, Visa, MasterCard, American Express, Apple Pay, Discover, Skrill, Bank Wire Transfer

Redemption Methods

Visa, Mastercard, Apple Pay, Google Pay, Bank Wire Transfer, American Express, Trustly, Discover, Skrill

Redemption Timeframe

1-5 days

Currencies

US dollars

Payment Information and Options at Rolla Casino

If you made a redemption, the casino aims to process this within 1-5 business days for the first redemption. Subsequent redemptions can take up to three business days. You must complete the verification process before you can make a redemption. You’ll need a photo of your ID to unlock certain features, including redemption. You must submit this, along with your address details.

You can redeem as little as 50 Sweep Coins for gift cards, bank transfer or Skrill. However, the casino also supports other payment methods, including online banking, debit cards, and Apple Pay. If you use Skrill, a 2.9% processing fee applies.

Game Providers

Skywind Group, Booming Games, Hacksaw Gaming, Betsoft, Habanero, TaDa Gaming, 3 Oaks Gaming, Rogue, Popiplay, Evoplay, Atomic Slot Lab, NetGaming, Win Fast, Revolver Gaming, Ready Play Gaming, HungryBear

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Games at Rolla Casino

There are more than 1,600 casino games available, including some of the hottest online slots. The casino is home to more than 20 gaming providers, so you’ll have access to an extensive online slot selection. These games are sortable by provider, feature and popularity, making the user lobby as friendly as possible.

You’ll have access to more than 70 Hold & Win slots, plus 27 Hold & Spin variations. If you don’t know what to play, you can use the Random Game feature to discover new games with one click. There’s also a player chat feature. You can use the integrated chat box for a social, community-driven experience.

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Rolla Casino’s Commitment to Responsible Gambling

The casino supports responsible gambling and offers helpful hints and tips on its website to promote this approach. However, if you need help to gamble responsibly, you can set Gold Coin spending limits.

You can limit how much you purchase per day, week or month. These limits can be accessed by contacting support. This can be done by email, or you can use the contact form on the ‘Account Management’ section of your account. The casino aims to activate your limits as soon as possible.

If you need to take a break, you can activate the time-out feature. The timeout periods are available for 7, 14 or 30 days. Alternatively, if you need something longer, you can opt to self-exclude. This can be activated for a minimum of 6 months. Either of these options can be requested when you contact support.

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Customer Support at Rolla Casino

If you need help, you can contact the casino at any time. The casino offers a 24/7 live chat feature, providing instant access to real-time assistance. You can speak with any of the friendly support agents about any questions or concerns.

If you require further assistance, you can contact the casino via email at any time. This method of support can be used for less urgent enquiries or documentation purposes.

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Complaints

Read the complaints other players have left for Rolla Casino. Learn more about complaints.

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Rolla Casino - I won around 215000 sc

At the end of the year, last year. I won the Rolla vault which was around 215000 sc. They immediately took it all out of my account, and then a few days later they put it back into my account, and I could start redeeming it. Rolla has only allowed me to redeem 10000 sc per day and only on business days. I received an email from them, that on January 26th, I will no longer be eligible to redeem my sc in the state of TN. I've tried asking them to manually redeem the sc to my skrill account, as ill only be able to withdraw 30000 sc by the 26th. That leaves me with over 55,000 sc that I will not be able to redeem. They seem to have no interest in responding to me. I also just got the email yesterday from Rolla that they will be leaving the state of TN, which is understandable, but to only give a 5 days notice, which is ot sufficient in my case, to even allow me to withdraw all my sc, seems criminal. I will attach screenshots on the win and the email they sent me.

Unresolved

$55000

Rolla Casino - Issues with verification customer support and payment of winnings

Hi, I have an account with Rolla Casino, I thought it was safe to use as I've heard amazing things about WOW casino, I was about to redeem the amount I won, (7000usd) and had to verify first, I sent all my documents/ID and for some weird reason it didn't work after showing the files are accepted and it said contact support, well I contacted support, no answer, it's a 24/7 support chat, its been a couple days I've emailed them and the company that manages them. Still no response at all I just want to verify and redeem the amount i won, can you please help me.

Unresolved

$7000

Rolla Casino - Rolla will not respond

On Sept 28, I was playing at Rolla Casino and after purchasing a coin package, I won $150.

I went to redeem my winnings, and it said I had to be verified, so I went through the verification process, and it said they couldn't verify me, so I had to contact customer service.

I tried through chat, messaging, and email, and it stated in chat that someone would contact me within 13 hrs. I waited for nothing, and I waited. I was not allowed to retry verification, and I wasn't allowed to play my SC coins. I was only allowed to play my GCs.

I read a lot of reviews online that stated Rolla was not a good casino to play at, and I also read a lot of good reviews while I waited for their customer service to get back to me.

I don't know who to contact or what to do to get them to help me complete the verification process. I know the mistake I made and why they couldn't verify me, but I've since fixed the problem and am waiting with the correct documents in hand to get verified, but no one will contact me back.

I just want to get verified so I can redeem my winnings and play some more.

I like Rolla casino and I very much enjoy playing there.

Please, someone, just contact me back so we can fix this issue.

Thanks

Unresolved

$150

Rolla Casino - Refusal to pay owed winnings without valid justification

I am filing a complaint against Rolla.com, operated by MW Services Limited (Gibraltar, company reg. no. 120828), for refusing to pay $100 USD owed to me from my account.

**Account Details:**

- Username/Email: Berchia / [email protected]

- Date Registered: 5/19/2025

- Withdrawal Request Date: 6/15/2025

- Amount Owed: $100 USD

**Summary:**

I requested a withdrawal of $100 USD from my Rolla account after fulfilling all the requirements. Rolla has failed to process this payment despite repeated follow-up emails. No valid explanation has been provided for withholding my funds.

**Attempts to Resolve:**

I have contacted Rolla support multiple times, including sending a formal payment demand on Sun, Jul 06, 2025 at 11:29 AM, but have not received a satisfactory resolution. My emails have either gone unanswered or have received generic replies without addressing the actual withdrawal issue.

**Evidence:**

- Screenshot of withdrawal request

- Emails with Rolla support (including the payment demand)

**Requested Resolution:**

I request that AskGamblers assist in compelling Rolla.com (MW Services Limited) to release the full $100 owed to me without further delay. I have complied with all site rules and fulfilled any wagering or eligibility requirements. The continued withholding of funds is unjust and unacceptable.

Thank you for your assistance in resolving this matter.

Unresolved

$100

Rolla Casino - Troubles with a withdrawal

I deposited $30 nzd at Rolla casino ( based on great rating and zero complaints!!) on 9/4/2019 and managed to get the amount to $500 with playthrough rate reached.
When I tried to withdraw later that day I was receiving an error, and finally after dealing with customer care learnt on the 10/4/2019 it was due to being unable to withdraw winnings back to my creditcard.
I must say, customer service was prompt and polite, and told me I would have to use an alternative method so I choose bankwire.
I had already uploaded some documents online, awaiting verification and managed to fill in my bank details for a bank wire of $700 nzd this morning 4/11/2019 about 5am.
I had decided to start closing many of my casino accounts and try and get my gambling under control, so I had received some feedback from casino's saying that my accounts had been closed.
Remembering I had recently opened an account with Genesis, I contacted livechat around 10am via their website to see if I could get my account closed.
William here was helpful and efficient and said it was self-exclusion I needed to do in order not to be able to gamble there or at any affiliate sites.
I asked him is "Rolla Casino" an affiliate of yours because I currently have a pending withdrawal. He answered by listing a number of casino's and did not state "Rolla Casino".
So I told him to go ahead with the self exclusion.
Later on a received an email from Genesis Casino saying my exclusion was complete and I actually sent an email of thanks at the efficiency of the process.
However, shortly after I received this email from Rolla:
Klara (Rolla.com), Apr 11, 00:48 CEST

Hi (XXXXX),
Thank you for your reply.
I can see on the account that you have applied a self-exclusion that is set permanently.
Therefore, there seems to be no further need to verify the account.

For any further questions, please do not hesitate to contact us again via chat or email.
I now wish you a good night.
Kind regards,
Klara
Customer Care

#1: I had been wanting to withdraw monies from Rolla since 9/04/2019 but couldn't
#2: I withdrew before any self-exclusion was in place. 11/04/2019 around 5am.
#3: Super- nice ( tricky) William knew I had a pending withdrawal at an "affiliate site" and blatantly deceived me into self-excluding, even though all I really wanted to do is close my account fullstop.
I am no longer able to access my accounts for records or logs, but you will 100% see through my emails and livechats, #3 is just next level shady!!
Kind thanks. Hope something can be sorted

Resolved

$700

Complaint Statistics

Resolved 1

Avg. Amount $ 12,545

Avg. Complaint Duration 4 days

Avg. Response Time 4 days

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Player rating

4.2/10 ● 12 reviews

Top reviews from our players

Jalvena2014

7 years ago

1/10

Good range of games although duplicated from other sites. Easy to navigate

No deposit bonus as advertised to UK players. Can only deposit a minimum amount of £50. Games gave exception ally poor ftp.

EmmaM40

7 years ago

1/10

They have a big selection of games but not manged to play there.

Joined this casino yesterday for the welcome bonus it states Min deposit £20 for the welcome bonus but I went to make a deposit but it would not allow me to make a deposit under £50 all the deposit options Visa /Skrill/ etc are all set to £50 and above I spoke to chat and sent screen shots of this I was told that I would be emailed about this problem but I never heard anything. I logged in this morning to see if the problem was sorted and it was still the same I went to chat and asked what was happening he said that UK play can not have the deposit bonus only 10% cashback?? so why does it state on here and there promo page that we can?? So I though ok I will play without a bonus and the casino allow you to deposit below £50 with or without a bonus I have never come across a casino which does not allow you to make a deposit under £50 so no I never got to try the games surely this not allowed a player should beable to deposit what they can afford without the bonus. Very misleading !!!!!! and should be reported and why you have given them a good rating I have no idea and you have also advertised the 100% bonus which UK players can not have.