Zula Casino Complaints - Withdrawal & Other Problems

Zula Casino - Account verification delayed

I am filing this complaint regarding an ongoing and unresolved account verification (KYC) issue with Zula Casino. Despite providing all requested ...

Zula Casino - Redemption on Zula not paid out

I have a redemption of 800 that states in my account it was paid but was never paid out to me. I am asking them to send it to another bank account or ...

Zula Casino - Stated rewards not provided

I have been playing at Zula Casino for some time and make clean deposits regularly. I am now a Platinum Tier player. In the tab that describes the ...

Zula Casino - Redemption request not going through and account locked for security

I received an email from Zula saying my account was undergoing a security check, but it’s been 2 months now, and they haven’t unlocked it or ...

Zula Casino - Jackpot won denied redemption and closed account

Hello, I’ve spent thousands here at the Zula. I won about 26k. Tried to redeem then they wanted to do “reverify my account” then asked me for a ...

Zula Casino - Yet to receive redemption

My redemption with Zula Casino for $100.19 dollars has been approved and said “paid” on the website for over the 7 business days, which is over ...

Zula Casino - I have been locked out of my Zula account for almost a month since depositing 1000

I deposited 1000 dollars into my Zula account because of a promo offering a free 1000 on top. After playing for a few hours, my account was locked out ...

Zula Casino - Verification going on for a long time

On Sept. 16, 2025, my verification request to Zula Casino was denied. I reached out to support for help and to inquire why I was denied. The first ...

Zula Casino - Zula redemption nonpayment

I made two separate redemptions from Zula casino that were both approved and marked as paid on September 12. One for $2500 and one for $3000. It is ...

Zula Casino - Prize Redemption Payment shows PAID but I still haven't received payment

So if the prize redemption shows PAID wouldn't that mean the money should be in my account? Zula Casino's Transaction Log Says that they paid me out ...

Zula Casino - My redemption is under review for a month

I've been writing back and forth, I keep getting the same line "it's still under review". At first, it was 3-5 business days over and over again. ...

Zula Casino - Refusing to verify account and delaying payout

I am filing this complaint against Zula Casino (operated by SCPS LLC / Blazesoft Ltd) due to unfair treatment regarding account verification and ...

Zula Casino - Help Delayed payment

My redemption with Zula Casino for $100.00 says “paid” on the website l but I have not received the money in my bank account where it was supposed ...

Zula Casino - Have been trying to get verified and redeem for several weeks

I am a regular player at multiple online casinos and have never once had a problem with getting my identity verified. With Zula, it has been a ...

Zula Casino - Missing payout

On July 4th I hit for 1650 and I immediately cashed out and I have not received my payments and it is now July 14th so I contacted them they said that ...

Zula Casino - Account Verification Delay

I’m worried I’m not going to receive my winnings from this website and was told to go file a complaint here. It’s been a week and I’m still ...

Zula Casino - Account verified 4 times redemption denied

My account has passed their verification process 4 times but they continue to reject my redemption stating it was for “invalid account information ...

Zula Casino - Verification issues for more than 3 to 7 business days

I won 1000 on Zula and went to redeem and they asked me to do the verification process. Well, that was on February 11th. I waited 3-7 business days ...

Zula Casino - Not paying out for placing in tournament

I place 4th in one of their tournament on August 4th and was told I would receive 200 sc in 72 hours. Its been 4 days and they are not paying out the ...

Zula Casino - Verification taking more than 15 days

I submitted my request for verification on May 26th, 2024 and run up quite some winnings reaching $40K at one point. I expected verification to take ...

Zula Casino - Redemption marked as paid but never received funds in bank

My redemption with Zula Casino for $50.00 dollars says “paid” on the website which means the money should be in my bank account but I have not ...

Zula Casino - They say they acknowledge my problem, yet still won't unlock my account

Zula Casino locked my account for security purposes and want verification. They asked for two different cards and I was able to send one of them, but ...

Zula Casino - Zula account still not verified

I have been waiting for over a week and my Zula account is still not verified. I have emailed them a couple of times and got the same response that ...