Zula Casino - Account verified 4 times redemption denied

Dear @amorganx131007,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

$420. They denied it and reset my account information but have yet to credit me back my last redemption.

Dear Zula Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

They have credited my Zula account back this morning for the failed redemption but they have closed all tickets and have not provided me any updates as to why or how my account is able to pass verification but they are getting an error when trying to deposit my winnings. Their only resolution has been telling me resubmit yet another verification when my account has never failed verification with them, it has passed 4 different times but 6 redemptions attempts have failed and I have no explanation or other option to cash out my winnings, they do not provide a secondary method to cash out.

My winnings were reimbursed and I was told to “kindly submit a new verification” this morning it was immediately blocked saying it was not correct when it was my utility bill like I have been submitting all along. They are blocking me from even being able to verify my account now because they are scammers. Stay away from this site by all means.

They also some how posted a fake 5 star review from my trustpilot account. If you look I gave them a 1 star bc that’s the lowest you can go. This morning I get a ticket alert that I submitted a 5 star review when I did no such thing!